Dealer Rip-off?

[Roadster Renovations]

Just had my 14 RT serviced yesterday for the initial 3,000 mile check-up and I could not believe that my bill was $380. parts and labor. They charged 3 hours to do the check and the service. Have a sneaking suspicion I may have been overcharged. What are the rest of you paying? Also wasn't really impressed with their customer service.

[redflasher]

Welcome to the world of Can Am Dealer enrichment. My 600 mile service 2 years ago was $440.00 and an oil change 3 weeks ago was $250 which included oil, filters, crush washers, and 2 O rings which themselves were $10 and $5 respectively. I'm too old and creaky to do the work myself so I just bite the bullet.

[murphybrown]

If, like me, you have all service done by a dealer be prepared to open your wallet. BUT the joy and fun and fellowship my Spyder, Studly, brings into my life is worth every penny...

[billybovine]

If they did everything on the schedule it is not an unreasonable cost. If the only changed the oil and filters it is very pricey.

2014 main.jpg

[Bob Denman]

If they covered the list properly:
Trust... But verify!

[PW2013STL]

Mine was just under $280.00.
Now I just did my oil change and the Filter, 5 o-rings, and 2 crush washers + tax was $65 and the 6 qts of oil + tax was $58.00 for a total of $123.00
That makes their labor $157.00 for the total first service - which I think is fair for everything they did.

[Pirate looks at --]

Just had my 2013 RTL in for 14000 service which included the Valve Adjustment...........get ready..........$1200.00 Thank god I prepaid it so I walked out for nothing. At least the 14s don't need valve adjustment!

[Bob Denman]

Lower maintenance costs for the 2014s was a selling point...servicing the RT.jpg

[billybovine]

Just had my 2013 RTL in for 14000 service which included the Valve Adjustment...........get ready..........$1200.00 Thank god I prepaid it so I walked out for nothing. At least the 14s don't need valve adjustment!

A side question. Did they have to adjust the valves or where they OK?

[IndyRSS]

That seems a tad high compared to what I paid. I paid for an 3 year BEST Warranty extension (5 year total) and a 3000 mile service and my total spend was $990. I think the warranty was about $840 so that would make the service $149. They may have ripped me off on one and made the other look cheaper lol.

[Chupaca]

the first service should be done by the dealer and if done properly and completely thats the going price. Now oil changes are the ones to watch. Following services you can do yourself, if possible, or other mechanics but hooking up to buds should be done from time to time at the dealer..jmo..

[rgk]

Just had my 14 RT serviced yesterday for the initial 3,000 mile check-up and I could not believe that my bill was $380. parts and labor. They charged 3 hours to do the check and the service. Have a sneaking suspicion I may have been overcharged. What are the rest of you paying? Also wasn't really impressed with their customer service.

My dealer, Mountain Motorsports of Marietta, explained the various usual charges for planned maintenance and made it clear that the Spyder was not inexpensive to maintain. They offered a substantial discount on scheduled service that one can prepay. It is easy to see that the labor cost to access the bike is much higher than that to access an open street bike for service. I purchased a prepaid plan that is transferrable to the next owner.

[Bob Denman]

That sounds like a very good dealer!

[gonker]

By the time you pay for all the labor costs from the dealer you could have gotten a good quality lift for your own garage and did it yourself and now you have a lift.....to do all your friends....or let them use it....and you know it was done right. just saying... I just put a new rear tire on my 2014 for the price of the tire and a 1/2 hour simple job. Dealer price? 1-1/2 hour labor and 120 for the tire. 250 + . I let them do my last tire on the 2010... Never again.

[Bob Denman]

By the time you pay for all the labor costs from the dealer you could have gotten a good quality lift for your own garage and did it yourself and now you have a lift.....to do all your friends....or let them use it....and you know it was done right. just saying... I just put a new rear tire on my 2014 for the price of the tire and a 1/2 hour simple job. Dealer price? 1-1/2 hour labor and 120 for the tire. 250 + . I let them do my last tire on the 2010... Never again.

But you're forgetting...

Not everyone has the location, tools and skills; to afford them this option...

[Roadster Renovations]

Gonker, I'm with you on what you are saying. I am an auto mechanic with my own shop. I will be doing my own oil changes from here on in. I already have an automotive 2 post lift. Thinking of a modification that would lift the Spyder. From what everyone else is saying I didn't get took too bad. I think they tried to set some future work by saying the valves would need adjusted at 14,000, even though it's a '14. Going to research that.

[Bob Denman]

servicing the RT.jpg

No valve adjustments... EVER!!

[Pennyrick]

Just had my 14 RT serviced yesterday for the initial 3,000 mile check-up and I could not believe that my bill was $380. parts and labor. They charged 3 hours to do the check and the service. Have a sneaking suspicion I may have been overcharged. What are the rest of you paying? Also wasn't really impressed with their customer service.

Seems like a reasonable amount for three hours of work. Figure $100 an hour for a certified Spyder tech's time. I don't see anything bad about that.

[billybovine]

Gonker, I'm with you on what you are saying. I am an auto mechanic with my own shop. I will be doing my own oil changes from here on in. I already have an automotive 2 post lift. Thinking of a modification that would lift the Spyder. From what everyone else is saying I didn't get took too bad. I think they tried to set some future work by saying the valves would need adjusted at 14,000, even though it's a '14. Going to research that.

Since you have a 2 post lift, it should not be too hard to Mcgyver something up for the Spyder. That would make working on it very nice.
I know that Service Writers, Service Managers and Technicians are not all seeing and knowing, but it really does shake your confidence in them when they say stuff like that. Hydraulic lifters and as a mechanic you know adjustments are not required.

[Jim&Teresa]

I paid $253 for the first service at 3000 miles on my 2014 RT Limited. That included the inspection, oil/filter change and any service bulletins they checked. It's an AWESOME machine -- we have about 6500 miles on ours - miles of smiles!
Also, I asked for a printout of the BUDS report from the first service and got it free as well!

Our 2014 RT is going in for a new rear tire in just under 3 weeks.

[Dan McNally]

I suspect Jiffy Lube would charge more for an oil change, too, if they had to remove your left front quarter panel to do an oil change or inspect your serpentine belt! There are a lot of things that they are supposed to check in a service that are labor intensive just to get to.

[ulflyer]

I paid $253 for the first service at 3000 miles on my 2014 RT Limited. That included the inspection, oil/filter change and any service bulletins they checked. It's an AWESOME machine -- we have about 6500 miles on ours - miles of smiles!
Also, I asked for a printout of the BUDS report from the first service and got it free as well!

Our 2014 RT is going in for a new rear tire in just under 3 weeks.

Thats about what a friend just paid for his 3K service. I think he said $243.

[ARtraveler]

A side question. Did they have to adjust the valves or where they OK?

Add $600 to $800 for a valve adjustment. A lot do not do them at 14K or 28K unless there are tell tale noises. "It's your wallet."

I did them on one at 14K and another at 28K. No adjustments were needed. I feel I am out about $1,500. Do not plan on doing any on my 2011.

A shady dealer can also charge you for same, not do anything--because mostly not needed. Cha Ching!

[ARtraveler]

Sorry about the sticker shock. Welcome to the world of upkeep.

Average seems to be pretty close to the $300 mark for oil change/filter, and maintainance service. Most dealers charge $100 per hour labor. Mine does $110 per hour.

[jcthorne]

If they did everything on the schedule it is not an unreasonable cost. If the only changed the oil and filters it is very pricey.

2014 main.jpg

Sorry but I disagree. The Oil lube and filter is 1.0 hours according to BRP. The rest of the items are CHECK, none of which requre ANY dis-assembly. Total of 30 minutes being generous.

This means they roughly charged him DOUBLE what they actually worked. My experience with the dealer service at 600 was roughly the same. Once they finally took my bike in the shop, it was done in 45 minutes and I was charged the same 3 hrs and full ala-carte pricing for the oil, filters, o-rings and gaskets. Even though they used a kit which is far cheaper, even at retail.

So far my experience with dealer service has been pretty lack luster, over priced and dishonest. Judging from the stories in this forum, its par for the course and fully accepted by BRP as a way of business.

We need to quit making excuses for bad service and call it what it is if we ever want it to improve.

An oil change for my GT does not cost $400. And it uses 9 qts of synthetic, a $32 filter and it take 132 screws to remove the belly pans to drain 3 sumps. And a GT tech is $145/hr at the few dealerships that have one. I still do the work myself, but what the CanAm dealers are charging 'because they can' is not right.