just venting...day from hell at a dealership

[Bob Denman]

I'd get the owner on the phone...
...and read him the riot act!!

[cognaccruiser]

That really was a terrible experience and I feel for you. I wonder if getting the name of the person you speak to and the time would help to jog peoples memories if this happens again. Also sounds like the service manager could use a customer service tune up.

Gary

[Purple Guy]

You have every right to vent!
Hopefully you can find another dealership that can treat you a little better.

[sjcpanther]

I would have said "No Thank you" when they asked for money up front for the CB.

You shouldn't pay until the job is complete.

Good luck in finding another dealer.