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  1. #1
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    Default had my new st only one day and battery is dead

    I just bought a brand new st on sat and had to take it back to the dealer cause of a dead battery, that was on Tuesday and its Friday and its still there. why does it take them so long just to replace a battery!!!!
    Last edited by 352smiley; 02-21-2014 at 10:56 AM.

  2. #2
    Very Active Member jaherbst's Avatar
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    Dealer-Dealer-----No Stock--No Stock--No Shock--No Shock Sorry, couldn't resist. Try Batteries Plus.

  3. #3
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    Quote Originally Posted by jaherbst View Post
    Dealer-Dealer-----No Stock--No Stock--No Shock--No Shock Sorry, couldn't resist. Try Batteries Plus.
    I would but its a brand new bike it has 10 miles on it. I drove it from the dealer to my home then back .

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    Thinks out loud Jeriatric's Avatar
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    Quote Originally Posted by 352smiley View Post
    I just bought a brand new st on sat and had to take it back to the dealer cause of a dead battery, that was on Tuesday and its Friday and its still there. why does it take them so long just to replace a battery!!!!
    A question I would be asking them. With that one answered I'd be asking them many more. About what you can expect from them in the future.


    Identify what you have control over and find peace with what you don't.

  5. #5
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    [QUOTE=Jerbear;763538]A question I would be asking them. With that one answered I'd be asking them many more. About what you can expect from them in the future. [/QUOTE

    are they that bad?

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    Thinks out loud Jeriatric's Avatar
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    [QUOTE=352smiley;763540]
    Quote Originally Posted by Jerbear View Post
    A question I would be asking them. With that one answered I'd be asking them many more. About what you can expect from them in the future. [/QUOTE

    are they that bad?
    Guess you will find that out once you start asking the right questions. Good luck.


    Identify what you have control over and find peace with what you don't.

  7. #7
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    Sorry to hear that this has happened to your new Pride and Joy...
    My Guess: they forgot to give the Battery a decent charge...
    Give them a chance to make it right; but keep a close eye on them from now on...
    Good luck!
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black

  8. #8
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    Quote Originally Posted by 352smiley View Post
    I just bought a brand new st on sat and had to take it back to the dealer cause of a dead battery, that was on Tuesday and its Friday and its still there. why does it take them so long just to replace a battery!!!!
    Because they already have your money!!

  9. #9
    Very Active Member cuznjohn's Avatar
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    Default battery

    well it's hard to say why your bike is still there, but remember riding season is coming and a lot of other bikes are being serviced also
    NO BIKE AT THIS TIME

  10. #10
    Very Active Member Magdave's Avatar
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    Quote Originally Posted by cuznjohn View Post
    well it's hard to say why your bike is still there, but remember riding season is coming and a lot of other bikes are being serviced also
    It is always riding season in Galveston.
    2013 Mag Silver SE5 RT BahaRon Sway bar & Sway bar links, Grip Puppies, Kuryakyn Helmet locks , Ultimate Seat w/Utopia Backrest, Dash power outlet, Spyderpops BumpSkid, Swagman Cup holders, Full size Brake Pedal, Seal DLX Floorboards, Freeway Blaster horns, Sylvania Super Bright fender LEDs, Scotchlite 680 Rear & Fender Reflectors, BRP Fog Light Kit, LED Mirror turn signal strips, 2014 RT grille mod. Outlaw Laser Alignment




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    Very Active Member ARtraveler's Avatar
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    We could get into another dealer rant very easy. The situation comes under the heading of why didn't the dealer take care in prepping the properly?

    IMO: the dealer should also be breaking their butts over the fact of solving the problem right now. I have a real problem with dealers that take your money and then forget about any after service or customer satisfaction.


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    MY FINAL TALLY: 7 Spyders, 15 years, 205,500 miles

    IT HAS BEEN A LONG, WONDERFUL, AND FUN RIDE.
    2020 F3L , Magma Red

  12. #12
    Very Active Member Magdave's Avatar
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    Quote Originally Posted by akspyderman View Post
    We could get into another dealer rant very easy. The situation comes under the heading of why didn't the dealer take care in prepping the properly?

    IMO: the dealer should also be breaking their butts over the fact of solving the problem right now. I have a real problem with dealers that take your money and then forget about any after service or customer satisfaction.

    I would have tried charging it myself first based on my own dealer experiences. New batteries should be fully charged prior to using.
    2013 Mag Silver SE5 RT BahaRon Sway bar & Sway bar links, Grip Puppies, Kuryakyn Helmet locks , Ultimate Seat w/Utopia Backrest, Dash power outlet, Spyderpops BumpSkid, Swagman Cup holders, Full size Brake Pedal, Seal DLX Floorboards, Freeway Blaster horns, Sylvania Super Bright fender LEDs, Scotchlite 680 Rear & Fender Reflectors, BRP Fog Light Kit, LED Mirror turn signal strips, 2014 RT grille mod. Outlaw Laser Alignment




  13. #13
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    Tell them to pull one out of their other brand new spyders but make sure they follow directions on properly doing the initial charge.
    ** Loving my 5th Can-Am Spyder since 2007! **



  14. #14
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    Quote Originally Posted by spyder-dude View Post
    Tell them to pull one out of their other brand new spyders but make sure they follow directions on properly doing the initial charge.
    I already asked they said nope.

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    Very Active Member jcthorne's Avatar
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    Quote Originally Posted by 352smiley View Post
    I already asked they said nope.

    Welcome to the 'no so wonderful' world of Mancuso service department. They stock NOTHING other than oil change kits and sometimes recall parts sets during a campaign. Everything else is ordered and batteries cannot ship via air, so you are waiting on truck freight from a warehouse. I think the BRP parts depot is in Wisconsin.

    Good luck. Hope your experience gets better from here.

    Blue Flame Spyder F3-S
    2015 F3S , Blue Flame

  16. #16
    Very Active Member SNOOPY's Avatar
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    Quote Originally Posted by 352smiley View Post
    I just bought a brand new st on sat and had to take it back to the dealer cause of a dead battery, that was on Tuesday and its Friday and its still there. why does it take them so long just to replace a battery!!!!

    I know this sucks, no doubt about it.

    Just guessing your bike may have been sitting in a crate outside a while and wasn't properly recharged before pick up.

    No excuse for not getting it back within a day w a brand new battery!!!

    But.... Hold on, you will be so happy w the ST! I'm having a blast w mine, and will be even more enjoyable when the warm weather hits!

    Hang in there!

  17. #17
    Very Active Member SNOOPY's Avatar
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    Quote Originally Posted by 352smiley View Post
    I already asked they said nope.

    That is inexcusable, pick up your bike when available, make a call to BRP....then find a new dealer for service!

  18. #18
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    Quote Originally Posted by SNOOPY View Post
    That is inexcusable, pick up your bike when available, make a call to BRP....then find a new dealer for service!

  19. #19
    Very Active Member ARtraveler's Avatar
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    Quote Originally Posted by 352smiley View Post
    I already asked they said nope.
    That looks like Steeeeeeeeeeeeeeeerike Two.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow)

    MY FINAL TALLY: 7 Spyders, 15 years, 205,500 miles

    IT HAS BEEN A LONG, WONDERFUL, AND FUN RIDE.
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  20. #20
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    Good news I got it back today . Yay

  21. #21
    Very Active Member SNOOPY's Avatar
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    Awesome!

  22. #22
    MOgang Member Yazz's Avatar
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    Quote Originally Posted by jcthorne View Post
    Welcome to the 'no so wonderful' world of Mancuso service department. They stock NOTHING other than oil change kits and sometimes recall parts sets during a campaign. Everything else is ordered and batteries cannot ship via air, so you are waiting on truck freight from a warehouse. I think the BRP parts depot is in Wisconsin.

    Good luck. Hope your experience gets better from here.
    Mancuso isn't the only show in town.

    Bought Spydee from them and had to sign an agreement to have the first oil change from them for $$$$. Last time I dealt with them.

    You might have to ride further, but there are better dealerships in town.

    You owe no allegiance to Mancuso at this point. They left you hanging...
    Joy
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    '09 Phantom and a '15 F3-S

    If you don't slow down, they can't catch you..
    ​If you don't give up, they can't win.
    What a long strange journey its been.





  23. #23
    Registered Users Edsts's Avatar
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    Default Did the dealer advise you to plug in your bike

    Quote Originally Posted by 352smiley View Post
    Good news I got it back today . Yay

    My sts came with a battery tender , I plug it in after every use .

  24. #24
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    Quote Originally Posted by 352smiley View Post
    Good news I got it back today . Yay
    Did they happen to mention what they did to it?

    Does your State have one of those "Buyers' Remorse" sort of laws in place?
    If your battery acts up again,
    and you find out that they didn't do right by you, and you've got a law to back you; I'd threaten to return the bike for a FULL REFUND!
    Orrr... tell them that you want a brand-new, and properly charged battery installed in it...
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black

  25. #25
    ...in the pink (Girls On Spyders) flamingobabe's Avatar
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    welcome to the Spyder world......Mancuso is difficult to work with.....they work at their pace and do not care ......make an appointment....what for...they still make you wait 2 to 10 days.......but on the bright side we are having Gatherin' of the Spyders Memorial weekend in Friendswood....stay connected to the Texas board and main board for more information.....congrats on your new Spyder

    #IamARyder #RideASpyder #CanAmSpyder


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