BRP Refuses to fix my 2010 RT-S

[MarcFTL]

Hello all,

I have a 2010 RT-S and since I bought in in early 2011, the Cell Phone Link between the Zumo 660 and my Wired Helmets has never worked. I have tried using the following Smart Phones: an HP Palm Pre, An IPhone 4s and a Samsung Galaxy S4. None of them Work.

I have worked with Garmin to try fixing this and they support has been excellent.

There is a posting here in the Forums on how to fix this but it seems that my bike is not setup the same as later 2010's. Everything in my bike is BRP Factory Installed.

BRP claims that they cannot be responsible for which phones work and don't work and even though the Manuals and sales materials claim this is a working function of the 2010 RT-S, which would prove it is a Manufacturer's Defect, they just don't care.

Riva Pompano, my dealer has tried it's best to get BRP to fix this and even after going back and forth with BRP over this issue personally they still refuse.

BTW, I even have the BRP Extended Factory Warranty which is good till April 2016

I don't know if it is the French Canadian attitude but they have been sounding very rude, nasty and unwilling even to sell me the parts to make this work. They call fixing this an upgrade. I would be willing to look at that but no one knows if even that will fix the issue.

At first they told me that there is no fix and then someone they said I could buy the Upgraded Comm System for the 2010. Again this means that BRP is completely aware of the issue and they want the owners to pay for it instead of them standing behind their product.

I call out facts that I have read about on this Site and they say I am "making things up".

I paid 25K+ for my 2010 and I was looking forward to the new 2015. (I was not going to buy a first year bike again).

BRP not only has lost a customer but I am ready to dump my bike just out of principal. That is how angry I am.

I have recommended to hundreds of people that I have run across that they should buy one of these. No More. My aim is to let everyone who is looking for a bike to stay away from any BRP Product.

How stupid could BRP be? The fix for this would cost them nothing in the scheme of things. I have even asked what it would cost me. I need this to work right!

They would keep a customer happy, they would have gotten a new sale in the future of $35-40K on a new 2015 RT-S and I would have continued to push sales of their products to many others.

I am done. Thanks for letting me vent.

[ThreeWheels]

There was a problem where the factory instructions for the cell phone link showed the connections backwsrds.
Mine worked for the first summer it was instslled and now I have some static issue.
The cell phone works with the ignition on snd the bike off.
I'm considering buying the J&M unit but I don't need to talk to anyone that badly.
Does the bluetooth connect in your car to the GPS?

[Lamonster]

Cut the cord and go Bluetooth and be done with it.

[Highwayman2013]

Go bluetooth and don't look back. I had the hard wire set up for my Kawasaki and it failed. Now I have Sena Bluetooth headsets and they work great.

[stevedfive]

There are several issues that come into play with 2010 RT and the cellphone interface.

First of all, it requires the updated 2011 instrument cluster to be installed. This was a fix for the PTT button sticking on the 2010 RT models. Second, the cell phone interface cable had to be installed correctly. The instructions are reversed on which plugs are to be connected where. Third, you MAY need to have the updated CB antenna ground strap installed. The updated 2011 cluster and the correct installation are required for the cellphone interface to work. The cellphone interface is NOT compatible with the 2010 instrument cluster.

[BajaRon]

[Netminder]

Cut the cord and go Bluetooth and be done with it.

I agree! Bluetooth is the way to go!

[tigerdr]

Hello all,

I don't know if it is the French Canadian attitude but they have been sounding very rude, nasty and unwilling even to sell me the parts to make this work.

This is an unnecessary and silly remark brings nothing to the solution. I am proud to be a Quebecer (French Canadian). It is unpleasant to read such comments.

[Chupaca]

your having these problems. There are other ways as mentioned that will solve your problem and probably work better. I'm not fond of hard wired systems anyway. But really..!! Dump the roadster and three wheeling over this seems a bit much to me. There are folks here with much more going on but hanging in there..whatever you decide good luck..!!

[Dudley]

This is an unnecessary and silly remark brings nothing to the solution. I am proud to be a Quebecer (French Canadian). It is unpleasant to read such comments.

I agree with you. I am a Cajun French from Louisiana. But no matter how one whines or the more one whines, things seem to be unresolved. He bought the Spyder new, as is, and that's the way BRP built it. BRP is in no way responsible to upgrade the Spyder to suit this person. If getting phone calls is that important, get Blue Tooth and be done with it. His problem and his remarks about the Spyder to people he comes in contact with belittle his character and his inability to get things his way.

[tigerdr]

And, if you call BRP Service Center assistance number at (715) 848-4957, your call is directed in Wisconsin, not in Valcourt (Quebec).

[ARtraveler]

I also recommend getting an aftermarket bluetooth system. We currently have Sena but I also used Cardo the first four years of Spyderdom. Had no major issues (other than more static) with the Cardo. Am completely satisfied with the Sena.

RE: first year units. Purchased a 2008 SM5--kept it until 2010 when I traded for a Premier Edition RT-S. 23,500 miles out of the 2008 without any mechanical issues other than oil changes, filters, a rear tire, and a set of front tires. The 2010 is much the same. Now 36,000 miles on it and no major mechanical problems.

Thinking about going for the 2014 RT-S when they become available.

[Magdave]

I agree with you. I am a Cajun French from Louisiana. But no matter how one whines or the more one whines, things seem to be unresolved. He bought the Spyder new, as is, and that's the way BRP built it. BRP is in no way responsible to upgrade the Spyder to suit this person. If getting phone calls is that important, get Blue Tooth and be done with it. His problem and his remarks about the Spyder to people he comes in contact with belittle his character and his inability to get things his way.

If the item was covered and not excluded in his warranty then indeed the statement "BRP is in no way responsible to upgrade the Spyder to suit this person" is incorrect. What do you think a recall is for. Or what if his VSS module died all the same. What about software updates via BUDS? I do however suggest the OP get Bluetooth it works much better with less hassle.

[Bob Denman]

Correct me if I'm wrong; The timeframes may not be correct...
You bought the bike at least two and a half years' ago... and now you want it fixed?
Wasn't there a two-year warranty on it when you bought it?

[Magdave]

Correct me if I'm wrong; The timeframes may not be correct...
You bought the bike at least two and a half years' ago... and now you want it fixed?
Wasn't there a two-year warranty on it when you bought it?

You missed this part of the OP
"BTW, I even have the BRP Extended Factory Warranty which is good till April 2016"

[Bob Denman]

You're absolutely right; SORRY!
(Just back from the hospital; my 87 year-old aunt was in an auto accident...)

[Magdave]

You're absolutely right; SORRY!
(Just back from the hospital; my 87 year-old aunt was in an auto accident...)

Sorry to hear that hope she is OK

[Bob Denman]

Thanks... They're keeping her overnight. my Uncle is Upstate in the deer woods with no way to reach him.

[oldgoat]

I don't know if it is the French Canadian attitude but they have been sounding very rude, nasty and unwilling even to sell me the parts to make this work.

No need for that.

[MarcFTL]

I agree with you. I am a Cajun French from Louisiana. But no matter how one whines or the more one whines, things seem to be unresolved. He bought the Spyder new, as is, and that's the way BRP built it. BRP is in no way responsible to upgrade the Spyder to suit this person. If getting phone calls is that important, get Blue Tooth and be done with it. His problem and his remarks about the Spyder to people he comes in contact with belittle his character and his inability to get things his way.

It is not "Whining" The use of a Wired /Cell phone interface was one of my questions when I bought the bike. The Dealer showed me the Manuals and it was supposed to work.

BRP knows this never worked and has fixed it for others. So why not me?

[MarcFTL]

Correct me if I'm wrong; The timeframes may not be correct...
You bought the bike at least two and a half years' ago... and now you want it fixed?
Wasn't there a two-year warranty on it when you bought it?

I originally thought my old HP Palm Pre was the issue even though it worked in both my Honda Pilot and My Nissan Quest.

About 8 months ago I upgraded to a IPhone 4s and that did not work and finally to a Galaxt S4 and still not working.

And BTW, I have the BRP Extended Warranty till 2016 so fixing this should not be an issue.

BRP kbnows what is wrong and it is obvious they don't care if I ever buy another one. Some company huh?

I

[MarcFTL]

No need for that.

Just saying the truth. They were curt, rude, and they lied about calling me back.

Put yourself in my place before your post.

[NancysToy]

I originally thought my old HP Palm Pre was the issue even though it worked in both my Honda Pilot and My Nissan Quest.

About 8 months ago I upgraded to a IPhone 4s and that did not work and finally to a Galaxt S4 and still not working.

And BTW, I have the BRP Extended Warranty till 2016 so fixing this should not be an issue.

BRP kbnows what is wrong and it is obvious they don't care if I ever buy another one. Some company huh?

I

Accessories do not carry the same warranty as the machine. If I remember correctly they are covered for only 60 (or 90) days unless installed prior to the original delivery and specifically listed on the warranty registration. In that case they are covered only for the period of the original warrnty, not the extended warranty.

[MarcFTL]

Hello all,

I have a 2010 RT-S and since I bought in in early 2011, the Cell Phone Link between the Zumo 660 and my Wired Helmets has never worked. I have tried using the following Smart Phones: an HP Palm Pre, An IPhone 4s and a Samsung Galaxy S4. None of them Work.

Thank you all for replying to this. I have to say I have calmed down a bit since I did my original post BRP Customer Service seems to go out of it's way to pi$$ you off.

After fighting with them for two weeks and not having my bike for over six weeks and missing several great rides, you can understand my frustration.

BTW, I did originally go Bluetooth with Scala G4's which honestly worked very poorly. I need to use the Zumo GPS and I want to listen to my IPOD and the FM Radio and the only way to do all this was to be wired.

If I could do some sort of Hybrid of Wired and Bluetooth, I would jump at it.

Anyway, I know for a fact that BRP has fixed this issue for others and for some reason, they first blew off my Dealer and the Dealer asked me to get involved and then they blew me off.

And to answer one of the Replys' All of my Radio/CB/ICom/ZUMO is Factory Installed and came with the bike.

Again, Thanks for all of your comments.

Marc

[MarcFTL]

Accessories do not carry the same warranty as the machine. If I remember correctly they are covered for only 60 (or 90) days unless installed prior to the original delivery and specifically listed on the warranty registration. In that case they are covered only for the period of the original warrnty, not the extended warranty.

All items were factory installed prior to purchase of the bike