Fire & BRP

[ARCTIC]

Geeze Dave it was only their 4th post in how many years? Don't ya think they should have been here long ago? I am not saying it is a bad thing just don't want to hear how hard it might be for them to address their customers or what kind of can of worms they might be opening. Maybe your bike has been flawless from the git go. Maybe you have a great dealer. Their are quite a few of us who have not had that luxury. I am now willing to drive mine 2hrs for service since I found and fixed many misaligned or non functional parts from the selling dealership who never returned my last call after I tried 3 times to talk to the service manager about the Heim links ( yeah I have a #4 with no dot). They quoted me $600 for the 600mi. service. Maybe BRP ought to be setting some standard service costs at their dealers. I paid $25,000 and sorta expect decent treatment. I at least expect to be able to look at Service Bulletins without a secret security clearance. I like the bike but have concerns about the quality of it and the available service. If I knew then what I know now I probably would not have bought it. As it is I will make the best of it and try to enjoy the ride

I am a member of many different types of forums and this is the first time EVER I have seen a representative from a manufacturer identify themselves as a rep and comment on an issue. it doesn't happen. I'm almost skeptical that it's legit. Everything they post would be considered a written statement on behalf of the company. It's too risky because everybody wants to sue

[Magdave]

I am a member of many different types of forums and this is the first time EVER I have seen a representative from a manufacturer identify themselves as a rep and comment on an issue. it doesn't happen. I'm almost skeptical that it's legit. Everything they post would be considered a written statement on behalf of the company. It's too risky because everybody wants to sue

I posted elsewhere 2200 GM customer service posts on the Terrain Forum and that is just one model they monitor many other sites. It is becoming common place for manufacturers to do this in this new social media environment and I assure you it is expanding
....

[shelbydave]

I posted elsewhere 2200 GM customer service posts on the Terrain Forum and that is just one model they monitor many other sites. It is becoming common place for manufacturers to do this in this new social media environment and I assure you it is expanding
....

Based on GM's issues over the past 6 years, I'm not sure you want to use them as a valid business model...

[spydercowboy]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo

[ARCTIC]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo

Yes it is. I agree completely

[Bob Denman]

... But I was contacted by a rep who saw an issue that I was having a couple of year's ago...
I'm happy that they keep an eye on what is being said.

[MouthPiece]

They opened this membership in June...
And as I mentioned; perhaps this is the "first small step in a thousand mile journey..."
Should they have been here earlier? We all have those "Woulda/Shoulda/Couldas", in our lives.

And I believe June was the Owner's Event, and I do believe they asked many questions of spyder owners on what BRP could do to improve. Perhaps this might be the residue?

Bottom line is that you aren't gonna change what has happened in the past. Give them support and encouragement for what they do in the future.

Chris

[jerpinoy]

We only need good costumer service and two way communication.

[spyder3]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo

They do not need to respond here. But it sure would be nice to see them respond and deliver a safe product. The heat issue, boiling gas and and gas fumes has been going on for years now. It actually seems worse with 2013 models. what will it take? I hate the thought of what that answer might be. Anne was fortunate and maybe lucky too, thank god for that. Someone else is not going to be so fortunate. As riders we have enough of an issue watching out for idiot drivers around us, now we have to be ready to jump off an inferno also. How many find themselves looking down at the tupperware looking for signs of smoke when it gets hot, I know I do. We can kid ourselves into thinking, oh, not my model year or not my RT...blah blah blah.....as hot as these things get tells me we are all at risk. It sickens me that this lady who rides more than most of us do had to deal with this issue especially when she has had nothing but issues with her NEW bike. BRP should wake the up and fix the problems instead of blaming it on plastic bags..Really?

So, before you flame me, I love my spyder etc....but this almost catastrophic disaster doesn't leave me all warm(no pun) and fuzzy. Rant over, flame away.

[Bob Denman]

Actually, I only threw the flamethrower up there 'cause it's been a while...
Do you feel better?
We all know that it's in everybody's interest for them to sell a safe and trouble-free product...
I believe that they're working hard toward that goal. They couldn't remain in business if they weren't!
"Missteakes" are made every day, and by everybody... It never makes it right; it just makes it what it is...

[BLUEKNIGHT911]

GM versus BRP?
The difference in scale is enormous...

EXACTLY , Bob.....But I think you may have it wrong ....GM has waaaaaaaaaaaaaaaaay more Veh's ...therefore waaaaaaaay more problems,.and yet they are stepping up .....it would appear from what Mag Dave posted ???..... IMHO....Mike

[Dan McNally]

Since the issue is more than an inconvenience, and could end up killing someone, the recent fires, both involving 2013 RT Spyders should, at a minimum, have BRP telling dealers around the country to inspect every 2013 RT for cracked fuel lines, cracked gas tanks, malfunctioning purge valves . . . anything that might result in gasoline spurting onto a hot engine immediately . . . as that is probably the most likely cause of these fires. In the USAF, two occurrences like this on a single model aircraft might ground every one of them until they were inspected and cleared for use. Bursting into flames isn't normal and should not be handled in the same way a minor technical software update to the computer would be, as in wait until the person brings the Spyder in for service again. Lives and homes may be at risk.

[Sarge707]

I,m a loyal BRP person for Many years BUT You don,t give someone "The Medal of Honor?" Just because they posted on this site?

They monitor the Forum and have heard ALL the heat and other complaints about the 2013,s and 2 Have burned up which could have caused Bodily harm?

They need to get their butts "In High Gear!" and find the problems and fixes for the problems!!!

Its like in the Military- "Your only as good as the last Great thing you did?"

Right Now they NEED a few Great Things!!

[shelbydave]

All I'm saying is that just because they don't flood the forum with posts doesn't mean they are not looking at the issues. I'm sure they aren't going to come out and say "Hey! We found the problem, and it's our fault!". When they say they take is seriously, and are investigating, that is about is good as you can expect from any corporation. Heck, Chrysler will flat out deny their problems... At least BRP hasn't done that.

Since we don't know what's going on behind their closed doors, we have time to speculate that they don't do anything, or don't care...

[spyder3]

All I'm saying is that just because they don't flood the forum with posts doesn't mean they are not looking at the issues. I'm sure they aren't going to come out and say "Hey! We found the problem, and it's our fault!". When they say they take is seriously, and are investigating, that is about is good as you can expect from any corporation. Heck, Chrysler will flat out deny their problems... At least BRP hasn't done that.

Since we don't know what's going on behind their closed doors, we have time to speculate that they don't do anything, or don't care...

Dave, them posting here means nothing to me. So what, they posted and said they will investigate. Really? What exactly are they going to investigate on what has been an issue forever? Annes bike, haha whats left to investigate? The "plastic bag" excuse from there very own demo fire speaks volumes and tells me one of 2 things. They don't give a and feel the risk isnt so bad, or they can't/won't figure out what changes need to be made. Both of those options suck!

[Bob Denman]

I'm curious; Why do you ride one?

[ARCTIC]

Bombardier also makes:
Lear jets
Canadair jets
Rotax engines for light aircraft, motorcycles, ATVs etc.
CRJ-200 etc - About half of the regional jets flying
Sea Doos and Ski Doos
About 1/3 of the light rail systems out there
Subway cars
Can Am Commander etc ATVs

So BRP/Can Am is equivalent to the Corvette division of GM, might be a good analogy.

BRP is split off of bombardier. Different companies. BRP makes ATV's, snowmobiles, watercraft, rotax engines, outboard engines and spyders. No jets, no trains

[Spyder Tony]

I have posted my overheating experience with the Dealership & BRP in another thread, but to sum it up, my 2013 ST Ltd was overheating, going into limp mode, and throwing code P0217 4. Dealer called BRP and BRP said to replace the temperature sensor, radiator, and thermostat. Furthermore, BRP asked that the parts be sent back to them for inspection. I then received a phone call from BRP (Canada # on caller ID) asking if I was satisfied with the way my repairs were being handled by both the dealership and BRP. I was blown away by all of these actions as they seem to be the antithesis of the sentiments expressed in this thread. It seems as if my experiences with BRP as a Spyder owner have been an anomaly. I have been happy with the service, repairs, and follow up thus far. I'm not saying that my ride hasn't been in the shop a lot in the 2 months since i've owned her (6 visits) BUT, i've always received a loaner and the repairs have never been over 2 days in length thus far. I am not defending BRP nor am I leading the charge against them...i'm just sharing my experience with them thus far. Below are both repair orders for the overheating experienced...

REPAIR #1:

REPAIR ORDER INVOICE # 8477 Elk Grove Power Sports 10491 East Stockton Blvd Suite A Elk Grove, CA 95624 (916) 714-7223 Sold To : Tony XXXXX XXXXXXXXX Fair Oaks, CA 95628 (M) (916) XXX-XXXX In Date: Jul.23, 2013 P/U Date: Jul.25, 2013 Service Writer: FPercy

Make Model Year Vin Number Engine Number Key Board Miles/Hours Can-am SPYDER ST LIMITED SE5 2013 N/A 1130.00 Job: Job 1 Inspect and advise customer states vehicle is running hot. Job Description: Perform inspection and advise customer states vehicle is running hot. Found fault P0217 4 count 33 hours. Engine coolant overtemp. The coolant level is correct. Could not duplicate the problem. The unit idled for over a half hour cycling the fan between 217 and 203. Talked to Perry at BRP. Call ID # 4158754. He said since the fault occurred in first gear, it sounds like an air flow issue or possibly the radiator. Resolution: Replaced the engine temp sensor. Test rode for machine for 48 miles operates properly at his time with no faults. Recommended Repairs: Technician Job Description Hours Rate Discount Labor Total Bcrawford Job 1 Inspect and advise customer states vehicle is running hot. Warranty 0.00 0.00 % $0.00 Part Number Description Qty Price Unit Extension Extension 420274040 SENSEUR.*TEMPERATURE SENSOR 1 $0.00 $0.00 $0.00 219700362 ANTIFREEZE 1 $0.00 $0.00 $0.00 Labor: $0.00 Parts: $0.00 Fees: $0.00 Sublet: $0.00 Sub Total: $0.00 Tax : $0.00 Job Job 1 Inspect and advise customer states vehicle is running hot. Total: $0.00 Job: Job 2 Perform bleeding of coolant system Job Description: Performed coolant replacement procedure to specifications. With the miles on it, there shouldn't be any air in the system. BRP had a spyder specialist call. Spoke too Davey Call ID# 4168971. He said to check to see if the thermostat was upside down. It is installed correctly. He also said that the new spyder panels are holding in more heat. They have had issues with customers riding their unit at slow speeds. Stopping for a short period of time with the engine off. Then when they restart the unit the coolant is over heating. They then take off and it cools back down. Resolution: Call ID# 4168971. It is installed correctly. Performed coolant replacement procedure to specifications. Recommended Repairs: N/A Technician Job Description Hours Rate Discount Labor Total Bcrawford Job 2 Perform bleeding of coolant system Warranty 0.00 0.00 % $0.00 Labor: $0.00 Parts: $0.00 Fees: $0.00 Sublet: $0.00 Sub Total: $0.00 Tax : $0.00 Job Job 2 Perform bleeding of coolant system Total: $0.00

Notes: Labor: $0.00 Parts: $0.00 Fees: $0.00 Sublet: $0.00 Sub Total: $0.00 Tax : $0.00 Total: $0.00 Balance: Warranty

A six month craftsmanship only warranty applies to all repairs. Part failure warranty is the responsibility of the part manufacture, should a warranty exist. Due to space limitations we ask that all vehicles are picked up within 72 hours of repair completion. Failure to pickup the unit within the above time frame can result in a $35.00 per day storage fee. Please inform the your Service Advisor if you would like parts returned. Old parts will be disposed of once the vehicle has left the possession of Elk Grove Power Sports unless specified by customer to return. BAR # ARD00261580 REPAIR #2: REPAIR ORDER INVOICE # 8507 Elk Grove Power Sports 10491 East Stockton Blvd Suite A Elk Grove, CA 95624 (916) 714-7223 Sold To : Tony XXXX XXXXXXXX Fair Oaks, CA 95628 (M) (916) XXX-XXXX In Date: Jul.26, 2013 P/U Date: Aug.07, 2013 Service Writer: FPercy Make Model Year Vin Number Engine Number Key Board Miles/Hours Can-am SPYDER ST LIMITED SE5 2013 N/A 1595.00 Job: Job 1 Perfrom replacement of radiator Job Description: Perfrom replacement of radiator and thermostats. There were no faults on Buds this time when the unit was picked up from customer. Resolution: Call ID# 4158754.Job code 01 46. .6 hours. Replaced the thermostat. Job code 01 19. .8 hours. Mike Carter called back and told us to replace the radiator. Replaced the radiator. Replaced the thermostat. Rode the unit 10 miles. Let idle. The fan cycled properly and the coolant is at the proper level. There still were no faults at this time. Recommended Repairs: Technician Job Description Hours Rate Discount Labor Total Bcrawford Job 1 Perfrom replacement of radiator Warranty 0.00 0.00 % $0.00 Part Number Description Qty Price Unit Extension Extension 219700362 ANTIFREEZE 1 $0.00 $0.00 $0.00 219700362 ANTIFREEZE 3 $0.00 $0.00 $0.00 509000045 CLAMP-GEAR 3 $0.00 $0.00 $0.00 709200337 RADIATEUR *RADIATOR 1 $0.00 $0.00 $0.00 709200384 LOGEMENT THERM *THERM.HOUSING 1 $0.00 $0.00 $0.00 Notes: 7/26/13 Notify customer when parts come in we will need t o pick up unit and deliver back plan on keeping vehicle overnight.fp 7/27/13==2-3 days out on Radiator...Al ==Thermostat Estimated in 8/1/13..no tracking info at this time. 12:28, 7/31/13 Labor: $0.00 Parts: $0.00 Fees: $0.00 Sublet: $0.00 Sub Total: $0.00 Tax : $0.00 Total: $0.00 Balance: Warranty A six month craftsmanship only warranty applies to all repairs. Part failure warranty is the responsibility of the part manufacture, should a warranty exist. Due to space limitations we ask that all vehicles are picked up within 72 hours of repair completion. Failure to pickup the unit within the above time frame can result in a $35.00 per day storage fee. Please inform the your Service Advisor if you would like parts returned. Old parts will be disposed of once the vehicle has left the possession of Elk Grove Power Sports unless specified by customer to return. BAR # ARD00261580

[shelbydave]

Dave, them posting here means nothing to me. So what, they posted and said they will investigate. Really? What exactly are they going to investigate on what has been an issue forever? Annes bike, haha whats left to investigate? The "plastic bag" excuse from there very own demo fire speaks volumes and tells me one of 2 things. They don't give a and feel the risk isnt so bad, or they can't/won't figure out what changes need to be made. Both of those options suck!

Again, what are you looking for? You want them to admit fault so they can be sued into bankruptcy? You fail to understand that they have a reputation that they most likely want to uphold.

Silence does not equal not caring to everybody.
Silence DOES mean there is nothing to say (yet) to most people.

[Magdave]

When I told my dealer about the overheating codes he told be to call BRP they don't listen to them.

[Magdave]

Again, what are you looking for? You want them to admit fault so they can be sued into bankruptcy? You fail to understand that they have a reputation that they most likely want to uphold.

Silence does not equal not caring to everybody.
Silence DOES mean there is nothing to say (yet) to most people.

You know Dave you seem to be quite a Fanboy for them and are not really helping by defending them at every turn. It IS up to them to solve these problems I would hate to see them sued but whatever it takes to make our investment safe in my book.

[Jim&Teresa]

Baloney GM has reps on almost all of their car forums willing to help their customers with cases including contacting dealers about there concerns. Why does it take 15 min to get BRP customer service on the phone? They need to step up their game in customer support especially for a $20-30k vehicle.

http://www.terrainforum.net/index.ph...profile;u=1143 2200 posts on one forum by GM

I called BRP "customer service" for a couple of issue with my 2012 RT earlier this week - I hung up after waiting 17 minutes....I wrote them an email. The first email was very generic and said work through the dealer. They haven't responded to my second email telling them how dissatisfied I was of their first email!! They are not responding to customers concerns like they need to. This bike cost more than my new Chevy Equinox! When I had any issue with the Equinox, it was fixed right away (within hours) of taking it in with no issue on it being covered under warranty. My bike was at the dealer 7 days (yes, 7 days in this short riding season) for a vibration issue. Still not right (it's a long story). I am concerned about the BRP response to their customers and what it represent - I feel I should not have purchased the extended warranty as it may not be worth the paper it's on....just my thoughts -- hope they get their together in terms of taking care of customers who shell out these big $'s for their vehicles. So far, BRP has not satisfied my concerns/requests. I truly hope they do....next service on the bike probably with tell me how "supportive" they are and how effective the warranty coverage is ....hoping for the best!

[shelbydave]

You know Dave you seem to be quite a Fanboy for them and are not really helping by defending them at every turn. It IS up to them to solve these problems I would hate to see them sued but whatever it takes to make our investment safe in my book.

Say what you will... I'm neither fa fan, or a hater... just stating facts. Funny how attitudes change when some people get posed with a differing viewpoint...

Just chill, and discuss... I feel like you're gonna come gunning for me because I present a different point of view...

[mxz600]

Baloney GM has reps on almost all of their car forums willing to help their customers with cases including contacting dealers about there concerns. Why does it take 15 min to get BRP customer service on the phone? They need to step up their game in customer support especially for a $20-30k vehicle.

http://www.terrainforum.net/index.ph...profile;u=1143 2200 posts on one forum by GM

I don't think you should be using Government Motors as the gold standard for running a company.

I think service should not relate to company size, but companies which ignore issues rarely grow large and successful.

It works for Toyota!!

[Magdave]

Say what you will... I'm neither fa fan, or a hater... just stating facts. Funny how attitudes change when some people get posed with a differing viewpoint...

Just chill, and discuss... I feel like you're gonna come gunning for me because I present a different point of view...

No that is what forums are about I respect your opinion even if it slants in BRP's direction. You may have had a better experience than me that biases you that way. Maybe after Saturday I may lean back a bit because I am going 2 hrs to a dealer I have heard nothing bad about unlike my selling dealer. I am hoping for a co operative experience and to address several small issues still left like the oil stick O ring total disintegrating, the #4 link I have already removed, and the belt that is obviously rubbing on the inside of the sprocket in the rear. Time will tell but in the mean time