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Engine
Question. I put my 2011 RSS in the shop back in June, the diagnosis was the engine is damaged beyond repair. BRP is covering the engine under warranty but they won't be able to deliver the engine until October. Should I request a loaner from BRP? I am having Spyder withdrawls and need to ride.
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Very Active Member
try talking to the dealer you are using and see if they have a demo Spyder you can use.
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Very Active Member
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wrong
I notice that you live in SC; do you wear a helmet when you ride up there?
Originally Posted by SPYD3R
SOMETHING IS VERY WRONG WITH THIS STORY.....
OCTOBER...?????????????? SERIOUSLY....! ! !
there is ZERO reason why they can't have an engine from the Atlanta warehouse at your dealer within 2 days...
i'd raise HOLY HELL if i were you... this is beyond the pale...
bad, BAD SERVICE on somebodies part....
SQUEAKY WHEELS GETS THE OIL.... start squeaking pal...
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Very Active Member
Bummer..!!
does seem a long time to get you an engine. But you should check with them as to keeping you on the road or make the payments for you...go for it the worst they can say is no..!!
Gene and Ilana De Laney
Mt. Helix, California
2012 RS sm5
2012 RS sm5 , 998cc V-Twin 106hp DIY brake and park brake Classic Black
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Very Active Member
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Sorry to hear that, You better rattle some noise Why does it take that long?
2012 Spyder RT SE5 Brake pedal mod
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Bug the heck out of somebody to find out why they want you to wait that long. The engine will most likely be a 2014 at that time. Call BRP everyday until you get an answer that you can live with.
2017 F3T-SM6 Squared Away Mirror Wedgies & Alignment
2014 RTS-SM6 123,600 miles Sold 11/2017
2014 RTL-SE6 8,600 miles
2011 RTS-SM5 5,000 miles
2013 RTS-SM5 burned up with 13,200 miles in 13 weeks
2010 RTS-SM5 59,148 miles
2010 RT- 622
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Active Member
So if he does wait until October and gets a 2014 engine will it be the new 1800cc engine??
2014 Silver Platinum ST Limited: Mods so far: fog lights, passenger backrest, ultimate seat w/driver backrest, rivco drink holder bracket with ram x-grip cell phone holder
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Very Active Member
Call customer service there no reason to take that long you could walk to Canada and back carrying a motor and make it back before that time frame.
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Active Member
curious
Just curious...how many miles on the engine, and what were you doing when she failed?
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Curious
there is 26k on the engine and I was in route to work on the interstate running 70 MPH and she shuit down on me.
Originally Posted by Dizneyman
Just curious...how many miles on the engine, and what were you doing when she failed?
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Very Active Member
I hope they are extending your warranty for all the months without the spyder, if it won't be until October before the dealer gets the new engine.
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Active Member
That doesn't sound right to me either. When my engine blew the dealer arranged with BRP to let me ride a demo. They had a new engine in it within two weeks. Would have been sooner but the tech was going to BRP school for Spyders. I didn't want to rush him, better to let them fix it right. I have a great dealer in Metro Harley in Cedar Rapids and I had a very good BRP rep keeping me updated as things progressed. Make sure your dealer is really, really talking to BRP. They won't want you sitting around until October......
Name: Eric Heims
Red 2016 RTS, Diamond R Armrests, Ram X Mount, Doc Humphreys Dampener, BajaRon Swaybar, Spyderpops "Critter Splitter"
"It is the common fate of the indolent to see their rights become a prey to the active. The condition upon which God hath given liberty to man is eternal vigilance; which condition if he break, servitude is at once the consequence of his crime and the punishment of his guilt." John Philpot Curran 1790
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BRP
I have called BRP twice and left messages but nobody ever called me back, I guess I have to continue to call them
Originally Posted by Farmbanker
That doesn't sound right to me either. When my engine blew the dealer arranged with BRP to let me ride a demo. They had a new engine in it within two weeks. Would have been sooner but the tech was going to BRP school for Spyders. I didn't want to rush him, better to let them fix it right. I have a great dealer in Metro Harley in Cedar Rapids and I had a very good BRP rep keeping me updated as things progressed. Make sure your dealer is really, really talking to BRP. They won't want you sitting around until October......
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SpyderLovers Sponsor
Many dealerships are very busy throughout the summer and fall months. Sounds to me like they just don't want to do this until things slow down for them. By that time you won't be able to ride it anyway. I can't believe that BRP doesn't have a complete engine sitting around somewhere that could be shipped to this dealership. It's much easier to believe that they just don't want to do it now.
Shop Ph: 423-609-7588 (M-F, 8-5, Eastern Time)
Only SLOW people have to leave on time...
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well i did not raise "holy hell" but they got the message that I sent and now my engine will be shipped on Monday. The warranty should cover the shop time for the repair right?
Originally Posted by SPYD3R
SOMETHING IS VERY WRONG WITH THIS STORY.....
OCTOBER...?????????????? SERIOUSLY....! ! !
there is ZERO reason why they can't have an engine from the Atlanta warehouse at your dealer within 2 days...
i'd raise HOLY HELL if i were you... this is beyond the pale...
bad, BAD SERVICE on somebodies part....
SQUEAKY WHEELS GETS THE OIL.... start squeaking pal...
013.jpg
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Originally Posted by myronmathis
well i did not raise "holy hell" but they got the message that I sent and now my engine will be shipped on Monday. The warranty should cover the shop time for the repair right?
Yes, your warranty should cover the shop hours for the repairs too. My 2013 ST LTD has been in the shop for warranty work (ball joints, cooling sensor) and is going back in for a radiator and cooling fan 1st thing next week. all of these items were replaced at the request of BRP and were less than a few days for parts orders. i have never been charged a cent, and in my case, my dealer always provides a BRP# for me in the event I need it.
for the record...the sensor, cooling fan and radiator swap were all BRP's idea when i threw an overheating code. The sensor replacement seemed to solve the problem, but BRP wanted to swap out the radiator and fan to make sure i was good to go. they were quick to respond and decisive in their action. I disagree about rattling cages with your dealer and BRP...for the same reason i don't enter into a confrontation with the chef at a restaurant prior to him preparing my food. stay calm, state your case, and most important...get it in writing. I get EVERYTHING from my dealership and BRP in e mail form in the event i need to refer back to a ssituation. i don't know how many times i've been told something different by another rep in the same organization. When iforward a copy of the original e mail with my response...all seems to work out for the most part. Good luck to you in getting your Spyder back in time to ride more this season!!!
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yeah i stayed calm and emailed my concerns and they were quick to respond.
Originally Posted by Spyder Tony
Yes, your warranty should cover the shop hours for the repairs too. My 2013 ST LTD has been in the shop for warranty work (ball joints, cooling sensor) and is going back in for a radiator and cooling fan 1st thing next week. all of these items were replaced at the request of BRP and were less than a few days for parts orders. i have never been charged a cent, and in my case, my dealer always provides a BRP# for me in the event I need it.
for the record...the sensor, cooling fan and radiator swap were all BRP's idea when i threw an overheating code. The sensor replacement seemed to solve the problem, but BRP wanted to swap out the radiator and fan to make sure i was good to go. they were quick to respond and decisive in their action. I disagree about rattling cages with your dealer and BRP...for the same reason i don't enter into a confrontation with the chef at a restaurant prior to him preparing my food. stay calm, state your case, and most important...get it in writing. I get EVERYTHING from my dealership and BRP in e mail form in the event i need to refer back to a ssituation. i don't know how many times i've been told something different by another rep in the same organization. When iforward a copy of the original e mail with my response...all seems to work out for the most part. Good luck to you in getting your Spyder back in time to ride more this season!!!
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