Going to try different dealer...

[bruiser]

tomorrow. Will be taking Bruisersbaby's RT to another dealer. 91 miles one way. Need a state inspection and then BUDS check for the limp mode incident this weekend. Appointment made today. Service manager said no problem getting to it while we wait. That in itself is a big change from our current dealer.

[currin20fan]

Good luck Bruiser, let us know whats going on with Kris' ryde and how the new dealer was.

[SpyderWolf]

Best of luck with the new dealer taking good care of you. It sounds like you have had enough frustration with your current dealer already.

[ARtraveler]

Yes, good luck on trying the new dealer. Hope they will be a big improvement from what you have been experiencing. It's a shame that some dealers still do not get the concept of customer service.

[Bob Denman]

We'll exoect a full report on our desk Thursday morning... Good Luck!

[Chupaca]

is your off to a good start. Hope you don't have a long wait...good luck..!!

[bruiser]

After action report. Drove the 91 miles to the dealer. Had a 10:00 appointment. Arrived at 0945 and were promptly greeted, they took BBs Spyder right in. While trying not to go to sleep on the very comfortable sofas we were greeted by any employee that came back to the service area. Offered coffee, which we declined because we brought our own. Took a tour of the showroom. Nicely stocked with V Stars, Honda's and Spyders, 4 wheelers and a mix of pre-owned bikes. The sales staff was readily available and not hiding in offices. Everyone greeted us. They had some BRP clothing and accessories on display as well as other clothing and accessories. Although somewhat tight you could move around. They are in the process of building an addition to the showroom so they can spread out and add more clothing/accessories. The current showroom is probably 2.5 times larger than the showroom at our local dealer. Their shop is segregated with 4 wheelers worked on in one area, motorcycles in another section and Spyders in another section. When they were finished with the Spyder, the service manager took it for a test ride himself. He thoroughly explained what they did. They hooked up BUDS and ran a complete check including all updates/campaigns. He said the only thing BUDS showed, other than past history, was a steering sensor/computer disconnect and it wasn't active. He said this may have tripped the limp mode. The steering sensor looked fine.

Other than that, nothing. He asked us if we wanted his tech to dig further which would require removing tupperware and visually checking connections etc. He said it would take more time and obviously cost more. He said it was our call but his feeling was it would not reveal anything more at this point since the code was not active and limp mode only happened that one time and hasn't happened since. We opted out. Total cost for the inspection and troubleshooting- $36.10. Their labor rate is $70.00 per hour, local dealer rate- $80.00 per hour.

Bottom line. Very impressed. Friendly people. Greeted right away by service manager. Appointment time honored. Knowledgeable people. Nice waiting area. Thorough explanation of what was done. Greeted by all employees. Offered coffee. Test drive by service manager. Fairly nice facility being expanded. Plenty of parking. Separate parts and service areas. Separate parts and service staff.

Local dealer-Waiting area in very small, crowded showroom consists of a small table and two shop stools next to unisex bathroom. Table usually stacked with magazines and sales literature. Small counter for parts and service check in/out. Ignored by everybody until they're ready to serve you, not even greeted or a simple "I'll be with you in a moment". Showroom is crowded and small with clothing and accessories crowded in and not very much to choose from. When checking out you are given the ticket without explanation. If you ask for an explanation you have to wait for the service manager or tech. Parking is very limited with at least two of the six spaces taken up by the owners. Narrow driveway between boats/4 wheelers hard to navigate. Usually blocked by pickups with trailers. Shop has two bays. If you have a jet boat, jet ski or 4 wheeler, you're in. Victory or Spyder, we'll get to you when we can.

Guess what dealer we'll be using from now on?

[Dochands]

Great to hear. Hope in the new area I am moving too the dealer is a good one. You are lucky to find someone within driving distance and from experience it is worth the drive.

Thanks for the report.

[Bob Denman]

I'm glad to hear that the results appear to be positive!
So; did you find any good places to eat along the way?

[Ga Blue Knight]

Hate to say this but at some point we are just going to have to name names. I know we try to be really polite and not flame a dealer just because one person had a bad experience. We have talked about a rating system but no progress and bad dealers just keep on ripping folks off through indifference or greed. The Spyderlovers Forum is a force that needs to used constructively to identify good trustworthy dealers who are worth patronizing. I am not suggesting giving negative comments at all.

[Jeriatric]

After action report. Drove the 91 miles to the dealer. Had a 10:00 appointment. Arrived at 0945 and were promptly greeted, they took BBs Spyder right in. While trying not to go to sleep on the very comfortable sofas we were greeted by any employee that came back to the service area. Offered coffee, which we declined because we brought our own. Took a tour of the showroom. Nicely stocked with V Stars, Honda's and Spyders, 4 wheelers and a mix of pre-owned bikes. The sales staff was readily available and not hiding in offices. Everyone greeted us. They had some BRP clothing and accessories on display as well as other clothing and accessories. Although somewhat tight you could move around. They are in the process of building an addition to the showroom so they can spread out and add more clothing/accessories. The current showroom is probably 2.5 times larger than the showroom at our local dealer. Their shop is segregated with 4 wheelers worked on in one area, motorcycles in another section and Spyders in another section. When they were finished with the Spyder, the service manager took it for a test ride himself. He thoroughly explained what they did. They hooked up BUDS and ran a complete check including all updates/campaigns. He said the only thing BUDS showed, other than past history, was a steering sensor/computer disconnect and it wasn't active. He said this may have tripped the limp mode. The steering sensor looked fine.

Other than that, nothing. He asked us if we wanted his tech to dig further which would require removing tupperware and visually checking connections etc. He said it would take more time and obviously cost more. He said it was our call but his feeling was it would not reveal anything more at this point since the code was not active and limp mode only happened that one time and hasn't happened since. We opted out. Total cost for the inspection and troubleshooting- $36.10. Their labor rate is $70.00 per hour, local dealer rate- $80.00 per hour.

Bottom line. Very impressed. Friendly people. Greeted right away by service manager. Appointment time honored. Knowledgeable people. Nice waiting area. Thorough explanation of what was done. Greeted by all employees. Offered coffee. Test drive by service manager. Fairly nice facility being expanded. Plenty of parking. Separate parts and service areas. Separate parts and service staff.

Local dealer-Waiting area in very small, crowded showroom consists of a small table and two shop stools next to unisex bathroom. Table usually stacked with magazines and sales literature. Small counter for parts and service check in/out. Ignored by everybody until they're ready to serve you, not even greeted or a simple "I'll be with you in a moment". Showroom is crowded and small with clothing and accessories crowded in and not very much to choose from. When checking out you are given the ticket without explanation. If you ask for an explanation you have to wait for the service manager or tech. Parking is very limited with at least two of the six spaces taken up by the owners. Narrow driveway between boats/4 wheelers hard to navigate. Usually blocked by pickups with trailers. Shop has two bays. If you have a jet boat, jet ski or 4 wheeler, you're in. Victory or Spyder, we'll get to you when we can.

Guess what dealer we'll be using from now on?

Are you sure you're not my neighbor? Local dealer.....same same......dealer 2 hrs away no different than your new one, other than everything is already in place. Professionalism IS amazing. Isn't it. Glad you found a happy face at a happy place.

[spyderpoop]

well whats the good dealers name and is the bad dealer name as I need a good dealer for service and the two in the Charlotte or Albermerl area is slow by my standers they Both say its about two weeks for any work to even be looked at if you don't want to say them OK please private message email me them

[MountainSeaDog]

Glad to hear of such a good experience. Hopefully the 90 miles includes some good scenery and pleasant ryding.

[ulflyer]

While I've been happy with my dealer in Winston-Salem, I'd like to know the one you had the good svc from, just in case I need to try a diff one. PM me please if you don't want to publish it, or I may catch you at Maggie Valley or Lamonts next month.

[SpyderWolf]

Glad to hear the new dealer worked out well for you.