Quality Survey Part II

[OldDog]

Quality Survey Part II

Please choose one:

1. You feel problems with brand new Spyders are primarily due to faulty dealer prep and assembly.

2. You feel problems with brand new Spyders are due to quality control issues in the manufacturing process.

3. You feel problems with brand new Spyders are due to owner ignorance only (newbie stuff)

Please be honest and objective

Thank You

[Green RSS]

I choose #2. There are some quality opportunities that should have been addressed at the factory.

[Jeriatric]

I choose #2. There are some quality opportunities that should have been addressed at the factory.

Specifics?

&

#1 Here

[MMMII]

Quality Survey Part II

Please choose one:

1. You feel problems with brand new Spyders are primarily due to faulty dealer prep and assembly.

2. You feel problems with brand new Spyders are due to quality control issues in the manufacturing process.

3. You feel problems with brand new Spyders are due to owner ignorance only (newbie stuff)

This should be a poll.

[Green RSS]

Specifics?

&

#1 Here

Specifics? things like the ball joints and the paint quality control issue (around the black grills).

[jthornton]

All the quality issues I had were a fault of the assembler at the factory.

JT

[bullant12]

Although most of the issues ocurre in the factory, it is up to the dealers that the machine is in working order and preped up before customer delivery. QC involves the dealer since they are the ones that finish assembly and are instructed by BRP to test it before delivery. So it is a combination of 2 and 1.

[Jeriatric]

Although most of the issues ocurre in the factory, it is up to the dealers that the machine is in working order and preped up before customer delivery. QC involves the dealer since they are the ones that finish assembly and are instructed by BRP to test it before delivery. So it is a combination of 2 and 1.

[jthornton]

Although most of the issues ocurre in the factory, it is up to the dealers that the machine is in working order and preped up before customer delivery. QC involves the dealer since they are the ones that finish assembly and are instructed by BRP to test it before delivery. So it is a combination of 2 and 1.

In my case the dealer would have not discovered the crappy persons work on the left side of the line that put my Spyder together unless the dealer had disassembled the bike then reassembled it which is not part of the assemble inspection process at the dealer.

JT

[bullant12]

In my case the dealer would have not discovered the crappy persons work on the left side of the line that put my Spyder together unless the dealer had disassembled the bike then reassembled it which is not part of the assemble inspection process at the dealer.

JT

Agreed... but it is still the dealer's responsability to inspect (to a certain degree) the unit before delivery. However, anything found by the owner after delivery still needs to be addressed by the dealer. So I still say it is half dealer, half manufacturer.

[Bob Denman]

Let me grab my asbestos britches here...
I see a lot of complaints that seem to originate from:
The owners adding a farkle that had "unexpected results"...
One the extreme side...
A blowed-up engine (#3!), after a turbo was installed...
In the middle of the mess...
A different exhaust "causing" a lean condition, and backfiring
The milder side...
Extra lights killing off the battery

We just dont' know when to quit; do we?

[ARtraveler]

I voted #2 because IMO, the dealer is the final station between the and the customer. A well prepped and test driven should find any bugs that make the an unhappy experience for the new customer.

#1 comes in as a second choice for me. BRP did not come up with the ball joint problem/resolution until much coercion from the public. There were enough complaints initially that it was obvious to a lot of us, that there was something not quite right.

RE: paint issues--I also have the peeling on the front of my 2010 RT-S. Not a mechanical issue, but cosmetic, if I look at it close.

[JkRbbt]

Ball joints = factory.
Oil over-serviced = ? Do they service the oil quantity at the factory or is it part of the set-up?

[jthornton]

Agreed... but it is still the dealer's responsibility to inspect (to a certain degree) the unit before delivery. However, anything found by the owner after delivery still needs to be address to the dealer. So I still say it is half dealer, half manufacturer.

I found no fault with the dealer with pre-delivery inspection. You could not see the problems I found unless you removed the covers. The dealer very happily fixed everything and even went out of their way to find the parts in house and fix them while I waited.

I'm just saying everyone's situation can be different and no blanket statements like this survey asks will cover everything.

JT

[bullant12]

I found no fault with the dealer with pre-delivery inspection. You could not see the problems I found unless you removed the covers. The dealer very happily fixed everything and even went out of their way to find the parts in house and fix them while I waited.

And we and dealers like that. The dealers that sell the and "nicely" tell the customer " you it's not our problem", give these machines a bad reputation.

I'm just saying everyone's situation can be different and no blanket statements like this survey asks will cover everything.

[Jeriatric]

Let me grab my asbestos britches here...
I see a lot of complaints that seem to originate from:
The owners adding a farkle that had "unexpected results"...
One the extreme side...
A blowed-up engine (#3!), after a turbo was installed...
In the middle of the mess...
A different exhaust "causing" a lean condition, and backfiring
The milder side...
Extra lights killing off the battery

We just dont' know when to quit; do we?

But, the question is - NEW Spyders

[OldDog]

The intent of the survey is to gather information. Once a consensus is reached, if it can, a collective resolution strategy would be the next step. My idealistic objective would be to make the Spyder the most reliable, confidence inspiring, world class ride out there.



I'm trying out an ST Saturday if all goes well. I have to convince my wife to let me buy one.

[Mad Mike]

Thing is, Many of the Problems, that rear their ugly head, do so after some time of ownership. That tells me that the factory has kinks to work out. I bought mine knowing that the Spyder had some inherit issues, such as and overly-sensitive Nanny, Drive belt vibration, etc. I feel it is a machine that is still being developed and dealerships can not be responsible for something that they know will happen. All they can do is make the proper adjustments prior to delivery and pray the owner listened to him or her upon delivery. I'm sure some dealers are out for the dollar and do not care. However, the continuing common issues that happen to all of us, need to be addressed at the factory to see if they can be eliminated. This forum is full of those issues. Possibly another Poll. Which issues can and should be addressed by the factory ??? Hey! Just Sayin.. I'm a happy owner who has had my fair share of issues... and with my Spyder Too !!! I might add, Both my mechanic and the dealership go out of their way to resolve issues and make sure I'm happy! I also thank BRP for such enjoyment and Peace. R & D need to keep on top of these forums and the problems can be "engineered" out.

[TexasSpyder]

I would say a combination of all three, but you can pick only 1.

J. D.

[SpyderAnn01]

Let me grab my asbestos britches here...
I see a lot of complaints that seem to originate from:
The owners adding a farkle that had "unexpected results"...
One the extreme side...
A blowed-up engine (#3!), after a turbo was installed...
In the middle of the mess...
A different exhaust "causing" a lean condition, and backfiring
The milder side...
Extra lights killing off the battery

We just dont' know when to quit; do we?

Bob, good thing you put on those asbestos britches because I've got my lighter aimed in your direction! I think you see a lot more complaints about things that originated at the factory or by the dealer setup. I know that has been my experience.

[kubie]

I had to go with #2 I have an excellent Dealer Route 1 Motor Sports in Grant Fl. You guys Rock! But the troubles with my STS were all Factory....... Ball joints, Front end alignment, "twice". First time it was done the old way. Then BRP came out with the 2013 procedures and it was aligned all over again. So My vote is #2.

[joet82]

I choose D. All of the above. Some are lemons from the manufacturer, some are dealer mistakes, some are owner mistakes....sometimes its just the bike.

[Bob Denman]

Hi Anne,
It's not ALL the fault of the owners; nor the dealers; and not even the factory...
But that's the only one that we have any control over...

[Chupaca]

Have to say they all apply but to put them in order I'd have to say #2, #1, #3. JMHO...

[ThreeWheels]

Have to say they all apply but to put them in order I'd have to say #2, #1, #3. JMHO...

I believe the above is correct, but I'd add a fourth, and that would be faulty design issues.

For those who want specifics:

For me, the poor initial alignment that caused my Spyder to wander was poor installation in the factory. A new alignment procedure and set up jig was developed by BRP. I had the front realigned twice under warranty
The premature clutch failure was poor installation in the factory. I had the ckutch replaced under warranty
The inside of the windshield wearing against the windshiled support was poor design. Both were replaced under warranty.
The numerous rear shock failures (5) was due to faulty design and or setup. New setup guidelines were distributed to dealers. All repaired under warranty
The loss of two side panels was poor design of grommets. New design of grommets (wider flange) One panel was replaced under warranty. I bought and installed new grommets on my own.
The squeaky brakes was poor design. I think the brake pads are on the 3rd generation. New brakes were part of routine maintenance.
The difficulties in locking the hood was poor design. A new mechanism was designed and installed under warranty
The poor performance of the bluetooth adapter was poor design (installation instructions incorrect). Installation was performed under warranty,
Premature failure of the OEM spark plug wires is due to poor design. New wires were installed under warranty.
The seat delaminating was poor design. A new seat was installed under warranty.
The loss of paint on the chrome badges was poor design. These are the badges in the access panels and the saddlebags, New badges were installed front and rear under warranty.
The bouncing gas gauge was poor design. Happened twice. Both gauges replaced under warranty
Purge valve failed, engine was throwing codes 1 month after factory warranty ran out. This is hard to define. Might be poor design, or just bad luck Repaired under BEST warranty.
Poor performance of the CB was a design issue (LCD Cluster). A new cluster was installed under warranty.
The broken windshield dogbone support was poor design and replaced under warranty.
Need I go on ?...................

I will say, BRP and my dealer GSS Powersports have ALWAYS stepped up to the plate to support both myself and my machine.
Almost all the repairs/redesign issues were completed in the first 12,500 miles (except for the purge valve and clutch). Since then, I've ridden the bike fairly trouble free with only routine maintenance.