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Very Active Member
Anybody having Problems with ordering from Kewl Metal?
On 25 February I ordered the Kewl Metal air intake kit for my Spyder. I received a confirmation email that stated that my order was 'processing'. On 2 March I sent an email asking if it had shipped yet. This was answered on 6 March, when they told me that it was back ordered with an ETA of for 1 to 2 weeks. I have not heard anything since then and my emails are going unanswered. Had I not sent the inquiry I probably would not have been told about the back order.
I've spread a fair amount of cash across a significant number of the site sponsors, but this is my 1st order to Kewl Metal. This is the only vendor I've had and issue with. Is this non-responsiveness normal for them? I know if there was an alternate source I would have canceled as soon as I was told the item is back ordered. Unfortunately there is no alternate source.
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Kewlmetal delay
I ordered a GPS mount from Kewlmetal and it took a long time (over 2 months) to come in as well. I wrote them several times but they answered each time with a reason why I hadn't received it. I was disappointed with the delays as I'm used to whatever I order coming in within a week. However, when the mount came in it looked great and fit like a glove. So my quality rating is a 10 (high) and the shipping speed rating is a 1.
KS
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Motorbike Professor
If they went to Daytona, they won't have been home. It is a small company, not a warehouse operation with dozens of employees and a huge inventory of specialty parts.. I'd suggest a phone call, and a follow-up in a week or so if you get no results. In this case patience can pay off.
-Scotty
2011 Spyder RTS-SM5 (mine)
2000 BMW R1100RTP, motorized tricycle & 23 vintage bikes
2011 RT-622 trailer, Aspen Sentry popup camper, custom motorcycle trailer to pull behind the Spyder
Mutant Trikes Forever!
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i ordered a gizmo mount at Christmastime and got good, timely service ... very happy.
but they are a small company.
thehawk
In theory, there is no difference between theory and practice ... in practice, however, that's just a theory.
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Registered Users
This is not unusual for Kewlmetal, they're a bit slow but their products are worth the wait.
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Very Active Member
I ordered the radiator vent from them and got it pretty quick.
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Banged Up Member
Originally Posted by thehawk
i ordered a gizmo mount at Christmastime and got good, timely service ... very happy.
but they are a small company.
thehawk
Ditto!!!
Chris
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Very Active Member
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Very Active Member
Anybody having Problems with ordering from Kewl Metal?
I feel your pain DR. Their customer service isn't just bad.....it's often non-existent. They've had these same complaints and problems for at least 3 years now. I've had terrible delays and non-response from them with every order I've placed. Unfortunately with some of their products...nobody else makes or sells them.
Not meaning to bash these guys, but bad service is bad service.
Spyder #1 - 2008 GS SM5 Premier Edition #1977. RIP after 80,000 miles.
Spyder #2 - 2012 RT SM5. Traded in after 24,000 miles.
Spyder #3 - 2015 F3 SM6. Put 13,000 miles on and sold it.
Spyder #4 - 2017 F3 SM6. Too good of a deal to pass up!
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Registered Users
Reorganization
Maybe they are in reorganization and changing their name to Cruel Metal.
Don't just dream the dream! Live the dream! Sent from my coconut using tap-a-nut. Spyderlovers Southern-Most Member.
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Very Active Member
Saw the charge appear on my credit card today so I called Kewl metal again. Well apparently my 'item' is definitely leaving their warehouse today.
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Well Dr. Buck guess I'll be in the same boat as you. I just ordered the kewl metal performance intake kit just today.
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Very Active Member
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Very Active Member
So today, nearly 3 weeks after the order was placed I find out the item I ordered is not in stock and is back ordered.
After this I'm through with Kewl Metal.
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Very Active Member
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Thats just out right Blow's
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Registered Users
A trick I use to get kewl metal parts is to order them from another company that stocks and resells KM parts. And email or call them to make sure they have it in stock first if you're in a hurry.
The other way I survive this without medication is to just not be in a hurry.
It took 10 weeks to get KM handlebars for my wife's GS, but it was snowing so...
Other times I order parts and they show up in 2 days.
They make great stuff if you can stand the wait.
tHe SmOkEr YoU dRiNk ThE pLaYeR yOu GeT!
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