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08-29-2012, 08:47 PM
#126
Thinks out loud
Originally Posted by BIG RED 1
Chapter 10 of As the Spyder Turns. Ms. LaChance (BRP) called me Aug. 23 and left a message on my answering machine. I was out of town and my daughter listened to the message and said "a lady called about your Spyder." Naturally, I thought it was my dealer, a lady named Kelley Henan....it was Ms. La Chance. I called Kelley and she said parts were still on order and they were checking often on my parts as well as other Spyders in their shop. She did not say she did not call me.
This morning I received a very nice email from Ms. LaChance wondering why I had not returned her phone call...a honest mixup on my part as my daughter did not know La Chance was not from South Texas Suzuki. Ms. LaChance said she is working on getting the parts and was sorry for the delay.
I returned her email and thanked her for her efforts.
These are the total facts known to me at this time. BR1 still sits in the shop awaiting parts....and that is the bottom line "because Stone Cold Steve Austin said so!"
If there is more to the saga of BR1, I would love to know it. Punkin' said "let him sit in the shop until next week as you and I have to go to the Triple C Steak House in Devine, TX. Saturday with the gang! Punkin' is really getting a kick out of this and enjoying his #1 status again....he is becoming a bad boy.
Stuff happens.
Sounds like a pretty honest report on what happened and now we know who to thank for doing his best to help a fellow Spyder rider out. Admirable for sure, Rando.
Sorry to hear you're - still - waiting on parts George.
Identify what you have control over and find peace with what you don't.
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08-29-2012, 09:42 PM
#127
Originally Posted by Rando
For what it is worth, I contacted BRP because I was so frustrated reading this thread. Everyone of us that own a Spyder should be concerned about what is happening to George. We could be in his shoes!
Subject: Re: BR1 is in trouble!
From: chrystelle.lachance
To: Randy Olson
Date: 08/22/2012 11:52 AM
Greetings Mr. Olson,
Thank you for bringing this to our attention. At customer service, we can only attempt to address problems we know about. This situation is unacceptable. We will contact Mr. Lewis shortly.
Have a great day!
2012/8/22 http://www.spyderlovers.com/forums/s...-IS-IN-TROUBLE
Why is this happening and why can't something be done about it?
Randy Olson
I was going todo the same but figure they would tell me to bugger off. Great work.
Josh
AKA "Camdenlake"
Soon to be 2012 Red Goldwing
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08-29-2012, 10:18 PM
#128
Very Active Member
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08-29-2012, 10:36 PM
#129
Very Active Member
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08-30-2012, 12:42 AM
#130
RT-S PE#0412
Happy Birthday BIG RED 1, Glad to hear BRP did try to contact you on the 23rd
Hope they get her back up and running soon.
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08-30-2012, 03:13 PM
#131
Guess I will add my 2 cents. Today they took my RT 2011 Limited for it's fourth (4th) throttle body which this lasted about 1000 miles, the last one only went 6 miles so were moving up. It did allow me to escort a KIA home before it broke so I think someone said "you will escort this young man home before I break your bike again" and that's ok by me because it was a successful mission. HE gave it all and I can wait a week or two for repairs however it is hard to just overlook it.
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08-30-2012, 08:49 PM
#132
Registered Users
Sorry you guys are having such bad luck. For what it's worth, I've not had a single mechanical problem with my RT - probably because I've found a decent dealer. My buddy in Boise actually has more miles on his RT, and hasn't had a mechanical problem either - that's at least two of us….
2014 RT SE6 Rider
X - Honda Rider
X - RT S driver
X - RS driver
Lifetime VFW Member
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08-30-2012, 09:14 PM
#133
Active Member
Originally Posted by Dragonrider
Sorry you guys are having such bad luck. For what it's worth, I've not had a single mechanical problem with my RT - probably because I've found a decent dealer. My buddy in Boise actually has more miles on his RT, and hasn't had a mechanical problem either - that's at least two of us….
Shhhhhhhhh
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08-31-2012, 04:19 PM
#134
I thought I would check in with my dealer, South Texas Suzuki, this morning, and see how things were going. The owner said BR1 would be ready for pick up in one hour. That is good news. I told her I would be there Tuesday (They are closed on Mondays) and get BR1. Can not go tomorrow due to my group ride and the Labor Day Parade in Bandara, TX. Punkin' loves that parade and I ride him in it every year.
Later this morning, I got a very nice email from BRP (Ms. LaChance) saying BR1 is fixed, test ridden and should be fine and to keep in touch with them on "how it goes".
Comment: I had called BRP customer service twice in the last three weeks. Two different customer service folks showed no interest whatsoever in helping us get BR1 back on the road....they were zero help and seemed to "care less".
Once Ms. LaChance got involved, things started to happen and moved along rapidily. It is a shame that only one or two people at BRP seem interested enough to get involved with customer/dealer problems.
I will continue to ride BR1 but will not go where I know there is no cell service or alone, if I can help it. I have no confidence in BR1 running any length of time without a breakdown. More later in Chapter 11 of As the Spyder Turns.
I traded my 2014 RT for a 2017 Mr. White RT-S. I am George Lewis. I live two miles from Boerne, TX. I am 89, retired USAF and Sony Corp. I also have a GW MotorTrike. My email: scoot62@aol.com
SAVE THE CHUPACABRA
If you have not been to Luckenbach, your journey is not complete.
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08-31-2012, 04:26 PM
#135
Registered Users
That's because you don't speak French (why anyone ever would is beyond me…). I'm sure the other folks would have hopped to, if only you could speak French…
2014 RT SE6 Rider
X - Honda Rider
X - RT S driver
X - RS driver
Lifetime VFW Member
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08-31-2012, 04:43 PM
#136
Thinks out loud
Help line ?
Originally Posted by BIG RED 1
Comment: I had called BRP customer service twice in the last three weeks. Two different customer service folks showed no interest whatsoever in helping us get BR1 back on the road....they were zero help and seemed to "care less".
George, I had pretty much the same experience the one time I called customer service. They could offer me no help, but did refer me to SpyderLovers so I could seek a fix for my problem. When I asked if they recommended, warranted, or stood behind any of the products they were pointing me toward. The answer was no.
Big help! Not.
http://www.spyderlovers.com/forums/s...?43651-Opinion
Last edited by Jeriatric; 08-31-2012 at 09:04 PM.
Identify what you have control over and find peace with what you don't.
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08-31-2012, 04:47 PM
#137
Active Member
great news
glad to hear your BR1 is repaired i hope all is fixed properly now i hope mine gets repaired soon i called Kelly today she said that one of the 5 parts i have on order is on the way sigh
hope they get them down here soon
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08-31-2012, 04:53 PM
#138
Very Active Member
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08-31-2012, 09:13 PM
#139
My only comment is I have had two Gold Wings and 125,000 miles on them with no breakdowns or shop visits other than normal maintenance. Sure, Wings break down, but not close to the ratio of Spyders...I also know many of you have many uninterruped miles on your machines and that Wings have been on the road 25 years and Spyders are still in the "growing stage"....which means little to me when I am sitting at the side of Hwy 170, 30 miles west of Terlingua, TX in 110 degree WX and I am down to my last two quarts of Wild Turkey.
If your's runs, I am happy. If mine doen't run, I am not happy.
I traded my 2014 RT for a 2017 Mr. White RT-S. I am George Lewis. I live two miles from Boerne, TX. I am 89, retired USAF and Sony Corp. I also have a GW MotorTrike. My email: scoot62@aol.com
SAVE THE CHUPACABRA
If you have not been to Luckenbach, your journey is not complete.
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08-31-2012, 09:15 PM
#140
Originally Posted by Tx web rider
glad to hear your BR1 is repaired i hope all is fixed properly now i hope mine gets repaired soon i called Kelly today she said that one of the 5 parts i have on order is on the way sigh
hope they get them down here soon
Good luck. Keep us advised of how it goes. How long has your Spyder been down? Send me an email for some more information. scoot62@aol.com Put Spyder in the subject so I will open it.
I traded my 2014 RT for a 2017 Mr. White RT-S. I am George Lewis. I live two miles from Boerne, TX. I am 89, retired USAF and Sony Corp. I also have a GW MotorTrike. My email: scoot62@aol.com
SAVE THE CHUPACABRA
If you have not been to Luckenbach, your journey is not complete.
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09-01-2012, 07:15 AM
#141
Registered Users
I am SO glad for you that BR1 is road ready. Let's hope he's road worthy.
Roberta
----------------------------------------------
2012 RT A&C SE-5
Fog lights
Cal-Sci Windshield
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09-01-2012, 07:36 AM
#142
Active Member
Glad she is all fixed!!
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09-01-2012, 07:49 AM
#143
Very Active Member
Glad you are back up and running.
My Spyder was recently down for 4+ weeks for similar parts availability issues. I is now fixed and as good as ever.
The one thing I try to remember is the Spyder is still a relatively new vehicle so there are bound to be some growing pains. According to my dealer even the Goldwings had their share of issues when they were brand new and it took a while to work them out.
I for one am not going to worry about where I go on my Spyder, I am just going ryde and enjoy every minute!
I hope the remainder of your Spyder ownership is trouble free.
Kinggeek
Mandeville,LA
VERY HAPPY Spyder Ryder!
Where have we been on the Spyder? See below:
Can-Am Spyder ST-S SE5 in Congac
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09-01-2012, 09:43 AM
#144
Active Member
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09-01-2012, 10:07 AM
#145
Originally Posted by Dragonrider
That's because you don't speak French
Maybe we should all just learn a couple of the more "colorful" ones that we could pull out of our hats when the need arises...
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09-04-2012, 12:36 PM
#146
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09-04-2012, 01:42 PM
#147
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09-04-2012, 01:45 PM
#148
Very Active Member
....and we're gonna ride, we're gonna ride.....
ride like the one-eyed Jack of Diamonds, with
the devil close behind,.....we're gonna ride....
2008 GS.....PE # 2888
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09-04-2012, 04:38 PM
#149
Very Active Member
Theres alot of voices in that garage george
I hope BR1 can live up to expectations....i think we all do
Rewaco RF-1 GT
Inline 4 cylinder Ford Zetec with multi-port fuel inject, 140 HP
0-60mph: 5.8 seconds
5 speed sync manual with reverse, mechanical dry clutch.
Front suspension: Trapezoidal fork with center spring
Rear suspension: Independent with Bilstein gas shock absorbers
Brake System: Grimeca calipers, linked ventilated discs, with booster
10.57 gallons
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09-04-2012, 04:51 PM
#150
Active Member
BR1
glad red made it home called Kelly again today still no parts for mine of course she wont call and let me know **** ahead of time
dam how long does it take to get a couple bearings seals o rings and a hub
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