BR1 IS IN TROUBLE

[Jeriatric]

I thought Lamont said they would not be tolerated?

[boborgera]

One of the first BRP employee names I heard here was Carlo. Time and time again his fairness, timeliness, and real interest in someones problem was said to be above and beyond.

Now this. No contact...weeks of waiting....bad press for BRP.....ON AND ON.....

Goes to show how important one person can be in the grand scheme of things.

Can't help but wonder if he was paid enough.

Maybe he was too good, And costing the company $$$.
When your the only game in town [for some] Sometimes customer service isn't necessity, Your captive audience will suck it up then when the repair is done weeks/months latter they'll praise you.
Kind of like the Stockholm Syndrome.
[no new rope please]

[Jeriatric]

Maybe he was too good, And costing the company $$$.
When your the only game in town [for some] Sometimes customer service isn't necessity, Your captive audience will suck it up then when the repair is done weeks/months latter they'll praise you.
Kind of like the Stockholm Syndrome.
[no new rope please]

Guess that's something that has always been a rub with me. I believe in giving credit where credit is due. At the same time.....I don't like to have to dance around because someone may become offended when there is a REAL problem that needs to be addressed.

Fair..........is fair!

[cougar]

Carlo needed a job and a place to live so I hired him as my fulltime gardener.

[Mr. White]

Crystal LeChance (SP) was filling his space at BRP... I talked to her once and she seems like somebody that you'd want on your side.

Bob, she was the person who "would contact me". That was two weeks ago.... Tomorrow will be six weeks waiting for parts. I heard a noise in my barn and went out to investigate. When I got there, it was Punkin' laughing and turning his air compressor on and off. He grinned and said "Hey, guy, wanta ride up to Canada and get some parts for Big Red 0?"

I lost my temper and said "I will show you!" and unplugged his Battery Tender!!

[Dragonrider]

George - forget all the sideline BS - is BR 1 back on the road yet, or not?? All that really matters is a "yes"!

[Jeriatric]

George - forget all the sideline BS - is BR 1 back on the road yet, or not?? All that really matters is a "yes"!

He's trying the kinder gentler approach.......don't think it works either.

[rcantrell52]

George,
At least you have kept your sense of humor about this situation.
Reese

[Mr. White]

George - forget all the sideline BS - is BR 1 back on the road yet, or not?? All that really matters is a "yes"!

No, and that sir, is no BS.

[Bob Denman]

Bob, she was the person who "would contact me". That was two weeks ago.... Tomorrow will be six weeks waiting for parts. I heard a noise in my barn and went out to investigate. When I got there, it was Punkin' laughing and turning his air compressor on and off. He grinned and said "Hey, guy, wanta ride up to Canada and get some parts for Big Red 0?"

I lost my temper and said "I will show you!" and unplugged his Battery Tender!!

Sorry to hear that Punkin' can be a bit of a poor sport at times...

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.

[Jeriatric]

Sorry to hear that Punkin' can be a bit of a poor sport at times...

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.

George could use a number about now....not a contact number tho

[Mr. White]

Sorry to hear that Punkin' can be a bit of a poor sport at times...

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.

Thanks, Bob. I have three contact numbers. I have called twice. They won't let me talk to the "parts" people, saying they need a part number, etc to see how it is going. Meanwhile, my dealer is saying they are calling about many parts, mine included, so I dropped it and will let the dealer deal with it.

In the past Carlo would help a great deal, but he is not around it seems and the present phone answers have little to no interest in helping get parts out to their customers (dealers).

FYI The first part arrived last week (ECM) and did not fix the problem. The thorttle body was shipped last Wed. overnight. It has not arrived as of this mornings delivery. BR1 has been in the shop, parts on order, six weeks today.

Gotta run, Punkin' is waiting to go. That rascal won't leave me alone.

[cougar]

Carlo is working in my garden and can not come to the phone right now.

[Rar]

Since joining this forum, I've been checking on BR1 everyday. I'm sorry and sad for you that he is still not fixed.

[Jeriatric]

Since joining this forum, I've been checking on BR1 everyday. I'm sorry and sad for you that he is still not fixed.

Supposedly BRP people scan this site. If thats true they must be very low hanging fruit with no orders or desire to refer something like this up the chain of command. It's hard for me to believe anyone in upper management would allow a problem like this to not only take root but, go into full bloom. If, they were aware.

Somehow this needs to be referred up the chain of command and at some point someone in upper management needs to send down an edict that incidents such as this can not and will not be tolerated and if they are there will be consequences.

I say this with decades of customer service experience at every level of management.

Sad.

[Dizneyman]

I would suggest an email to "brp.service@brp.com and ask for assistance and a follow up from Emilie whom is with the Consumer Services Group. I think she will be extremely helpful for you.

[ruthvofmc]

I'm starting to think like you George, mine has been in the shop several times, the shop is always willing and who wouldn't be with the guaranteed revenue stream from warranty work. When the warranty runs out and I can't afford to fix her I'm going back to a honda product. These machines are a heck of a lot of fun but I wonder if they are really ready for prime time. But you gotta hand it to BRP marketing, they saw all the gimpy baby boomers with disposable incomes...what is that Barnum used to say?

[Jeriatric]

Did they say which night?


Any news George?

[Lamonster]

Supposedly BRP people scan this site. If thats true they must be very low hanging fruit with no orders or desire to refer something like this up the chain of command. It's hard for me to believe anyone in upper management would allow a problem like this to not only take root but, go into full bloom. If, they were aware.

Somehow this needs to be referred up the chain of command and at some point someone in upper management needs to send down an edict that incidents such as this can not and will not be tolerated and if they are there will be consequences.

I say this with decades of customer service experience at every level of management.

Sad.

Not everything that's going on is posted on the boards, I'm sure you realize that too right?

[Jeriatric]

Not everything that's going on is posted on the boards, I'm sure you realize that too right?

Honestly. I would hope so, but one has to admit after this amount of time you begin to wonder.

[Rando]

I would suggest an email to "brp.service@brp.com and ask for assistance and a follow up from Emilie whom is with the Consumer Services Group. I think she will be extremely helpful for you.

For what it is worth, I contacted BRP because I was so frustrated reading this thread. Everyone of us that own a Spyder should be concerned about what is happening to George. We could be in his shoes!

Subject: Re: BR1 is in trouble!

From: chrystelle.lachance

To: Randy Olson

Date: 08/22/2012 11:52 AM
Greetings Mr. Olson,
Thank you for bringing this to our attention. At customer service, we can only attempt to address problems we know about. This situation is unacceptable. We will contact Mr. Lewis shortly.

Have a great day!

2012/8/22 http://www.spyderlovers.com/forums/s...-IS-IN-TROUBLE
Why is this happening and why can't something be done about it?

Randy Olson

[Jeriatric]

For what it is worth, I contacted BRP because I was so frustrated reading this thread. Everyone of us that own a Spyder should be concerned about what is happening to George. We could be in his shoes!

Subject: Re: BR1 is in trouble!

From: chrystelle.lachance

To: Randy Olson

Date: 08/22/2012 11:52 AM
Greetings Mr. Olson,
Thank you for bringing this to our attention. At customer service, we can only attempt to address problems we know about.This situation is unacceptable. We will contact Mr. Lewis shortly.

Have a great day!

2012/8/22 http://www.spyderlovers.com/forums/s...-IS-IN-TROUBLE
Why is this happening and why can't something be done about it?

Randy Olson

Per Georges post at 8:10 AM Yesterday he has not heard anything from anyone at BRP. Tho, he did say he has made calls in the past that went no where.

[Rar]

Not everything that's going on is posted on the boards, I'm sure you realize that too right?

I agree.

[dancogan]

Not everything that's going on is posted on the boards, I'm sure you realize that too right?

Yup. But all we know is what is posted ...

[Mr. White]

Chapter 10 of As the Spyder Turns. Ms. LaChance (BRP) called me Aug. 23 and left a message on my answering machine. I was out of town and my daughter listened to the message and said "a lady called about your Spyder." Naturally, I thought it was my dealer, a lady named Kelley Henan....it was Ms. La Chance. I called Kelley and she said parts were still on order and they were checking often on my parts as well as other Spyders in their shop. She did not say she did not call me.

This morning I received a very nice email from Ms. LaChance wondering why I had not returned her phone call...a honest mixup on my part as my daughter did not know La Chance was not from South Texas Suzuki. Ms. LaChance said she is working on getting the parts and was sorry for the delay.

I returned her email and thanked her for her efforts.

These are the total facts known to me at this time. BR1 still sits in the shop awaiting parts....and that is the bottom line "because Stone Cold Steve Austin said so!"

If there is more to the saga of BR1, I would love to know it. Punkin' said "let him sit in the shop until next week as you and I have to go to the Triple C Steak House in Devine, TX. Saturday with the gang! Punkin' is really getting a kick out of this and enjoying his #1 status again....he is becoming a bad boy.