Spyderfest & Safety Recall

[bullant12]

First off, thank you everyone, I have the best group of friends in the world, we put on as good as an event as we possibly could,.... Could it have been better, sure it could have! We are new at this. 24months of experience is not a lot at events like this, did we keep everyone happy.... No.... Did I truly want to.... With 110% of my entire best attempt to yes! The Mogang band together like a bunch of paid professionals!..... Which they were not. They were rock stars, luv you guys!

We served a lot of soda, water, lemonade..... But no Kool-Aid profit is a must.... If there's none there's no biz! But we kept our prices as low as possible and still able to come out on the risk of stocking numerous items.

As to you sir,my sincerest regrets, we failed you and you are right...... Looking back we should have done exactly like you said. Your hine sight is 20 20!!! So please except my applogie, it was more than a busy week, we did do our best, apparently it was not enough and for that I am truly truly sorry.

So please let me know exactly what I can do to make it up to you, for our failure to let you know or get your pin replaced, we tried to get all right, next time I will do better, sincerely hope you had a good time inspite of our recent overlook or uninforming Please double check and see if this has been done, they installed almost every pin we had to put in, not say we
did or did not, just say it could have been done without them telling you, most folks were asking for it, which made it much Easyer for our small staff to take care of everyone. To Randy and all the rest of you, thank you for knowing we are only human and coming to our defense on this issue, you are all counted as friends and proud to have or will be meeting you. Looking forward to next year with you all again, thank you.

Another reason why we like this man... even at times of criticism (even if wrongfully critiqued), he comes and apologizes. Len, sir, you are a TRUE gentleman!

[Buttsy]

I for one am not going to sit back and let people bash someone that I know to be a good person. So you're saying that if Len never read the original post we should just have left the OP make his false statement without comment? And as for the post yesterday about the site sponsor I thought that someone did apologize.

The original post, and the second post from the OP, there was nothing wrong with them. It is was his point of view, thats all it was. He didn't get personal and he simply pointed out an area where he thought the dealer could have done more? Everybody starts to give the OP the third degree and finally then they lost it and he talked about cool-aid and profits? There is nothing wrong with supporting a business owner or a friend when it is neccessary. Some people can do it calmly and rationally, others not so much.

[FmfTxs]

Sir,

1. BRP recalled 3259 2010 RT Spyders in the USA for the brake pin.
2. BRP recalled 1252 210 RT Spyders in Canada for the brake pin.
2. How many 2010 RT Spyders were at Spyderfest?
3. How pins should Cowtown ordered for BRP's recall?
4. How may tech's should Cowtown placed to fix BRP's recall?

(if you know the answer to the last three, I need some help with some lotto numbers)

I fail to see how an event sponsor is responible for BRP's recall. This recall of 4511 2010RT's Spyders has resulted in 3 known incidents.
573.6 (c) (6)
Chronology of Events:
Three incidents were reported: one incident happened on June 28, 2011 in Canada with a
vehicle owned by a consumer, a second incident happened on July 12, 2011 in Finland with a
vehicle owned by BRP Finland and a third incident in United States on February 23, 2012. In
the 3 instances, a loss of brake was experienced. No accident or injuries were reported. BRP
started its investigation as of the possible root cause when the 2 first incidents occurred. In light
of the facts of the third case and with all the investigation made, BRP determined the probable
root causes and the possible consequences and has decided to launch a safety recall.

http://www-odi.nhtsa.dot.gov/acms/cs...59&docType=RCL

Sir I believe your wrath is misplaced at Cowtown and Spyderfest contact BRP. Len being a very astute person adressed you in a very professional manner. Something that might be learned here.

Sincerely

Rick " FMFTXS" Glugla

[pitbull]

The original post, and the second post from the OP, there was nothing wrong with them. It is was his point of view, thats all it was. He didn't get personal and he simply pointed out an area where he thought the dealer could have done more? Everybody starts to give the OP the third degree and finally then they lost it and he talked about cool-aid and profits? There is nothing wrong with supporting a business owner or a friend when it is neccessary. Some people can do it calmly and rationally, others not so much.

Please stop, we know where you stand, leave these guys alone. They are entitled to there rights too! It's not fair for you to tell them they are Wrong..... He without sin cast the first stone.

[Phil]

Len and the crew practice what we have all come to know as the golden rule. NOT the version that says he who has the gold makes the rules. NOPE. The original one that goes way back to Biblical principals. That rule says two things beyond the obvious---- 1) IF you have not done the best in the eyes of even ONE person, you do whatever you can to make that right. See Len's post for evidence of following that principal. 2) IF you make caring for others with a servant attitude and with love the primary principal, the money WILL take care of itself. Again, I refer you to Len's post. Rick, Len, and the entire Cowtown family live, breathe and function on these principals. THAT is why so many come to the defense---- family love.

I have ZERO issue Cowtown NOT saying anything about the recall. Hey... Maybe it would have been nice if that info were in the BRP tent?! But still, I didn't miss it. I think it's my responsibility to follow socialized tips on how to best operate my assets and follow published recalls. Oh, and I have a 2010 RT.


Phil, Tyler TX- from my iPad3.5 using Tapatalk HD

[pro10is]

First off, thank you everyone, I have the best group of friends in the world, we put on as good as an event as we possibly could,.... Could it have been better, sure it could have! We are new at this. 24months of experience is not a lot at events like this, did we keep everyone happy.... No.... Did I truly want to.... With 110% of my entire best attempt to yes! The Mogang band together like a bunch of paid professionals!..... Which they were not. They were rock stars, luv you guys!

We served a lot of soda, water, lemonade..... But no Kool-Aid profit is a must.... If there's none there's no biz! But we kept our prices as low as possible and still able to come out on the risk of stocking numerous items.

As to you sir,my sincerest regrets, we failed you and you are right...... Looking back we should have done exactly like you said. Your hine sight is 20 20!!! So please except my applogie, it was more than a busy week, we did do our best, apparently it was not enough and for that I am truly truly sorry.

So please let me know exactly what I can do to make it up to you, for our failure to let you know or get your pin replaced, we tried to get all right, next time I will do better, sincerely hope you had a good time inspite of our recent overlook or uninforming Please double check and see if this has been done, they installed almost every pin we had to put in, not say we
did or did not, just say it could have been done without them telling you, most folks were asking for it, which made it much Easyer for our small staff to take care of everyone. To Randy and all the rest of you, thank you for knowing we are only human and coming to our defense on this issue, you are all counted as friends and proud to have or will be meeting you. Looking forward to next year with you all again, thank you.

How can anyone possibly not love this guy? He graciously takes the blame for something that's not even his fault and even apologizes to someone who unfairly accused him. Class.

I wish we had a dealer with half his integrity where I live. Len, if you ever want to open a Cowtown branch here we'd welcome you with open arms!

[Ga Blue Knight]

I have a simple question and then will be done with this post. Where is W.P.'s dealer? Why did his dealer not notify him? Does he even have a local dealer? I don't expect an answer I am just making the point that if you own a Spyder, being a new technology and new vehicle design having a close and hopefully respectful relationship with a local BRP dealer is vital to both your well being and finances. I am not a dealer or related to one!

[wyliec]

[QUOTE=Oldandgrouchy;450515] Why did his dealer not notify him?QUOTE]

I don't believe it's the dealer's responsibility. The notice would come from BRP; at least I believe so. I know when the DPS replacement occured on the GS's the safety recall came from BRP. I notified my dealer the day before they found out b/c all the info was provided here on S/L's.


Now, I'm not saying if you have a real good dealer that he/she may not take the bull by the horns and contact you.

[Ga Blue Knight]

[QUOTE=wyliec;450562]

Why did his dealer not notify him?QUOTE]

I don't believe it's the dealer's responsibility. The notice would come from BRP; at least I believe so. I know when the DPS replacement occured on the GS's the safety recall came from BRP. I notified my dealer the day before they found out b/c all the info was provided here on S/L's.


Now, I'm not saying if you have a real good dealer that he/she may not take the bull by the horns and contact you.

Yes, I agree, what I meant is that if I did get or find out about a recall notice that was important while I was on a trip I would have called my dealer long distance to find out what was what rather than blast the closest dealer at hand Not to mention one that was in the middle of a rally.

[wyliec]

My mistake.

[bikeguy]

First off, thank you everyone, I have the best group of friends in the world, we put on as good as an event as we possibly could,.... Could it have been better, sure it could have! We are new at this. 24months of experience is not a lot at events like this, did we keep everyone happy.... No.... Did I truly want to.... With 110% of my entire best attempt to yes! The Mogang band together like a bunch of paid professionals!..... Which they were not. They were rock stars, luv you guys!

We served a lot of soda, water, lemonade..... But no Kool-Aid profit is a must.... If there's none there's no biz! But we kept our prices as low as possible and still able to come out on the risk of stocking numerous items.

As to you sir,my sincerest regrets, we failed you and you are right...... Looking back we should have done exactly like you said. Your hine sight is 20 20!!! So please except my applogie, it was more than a busy week, we did do our best, apparently it was not enough and for that I am truly truly sorry.

So please let me know exactly what I can do to make it up to you, for our failure to let you know or get your pin replaced, we tried to get all right, next time I will do better, sincerely hope you had a good time inspite of our recent overlook or uninforming Please double check and see if this has been done, they installed almost every pin we had to put in, not say we
did or did not, just say it could have been done without them telling you, most folks were asking for it, which made it much Easyer for our small staff to take care of everyone. To Randy and all the rest of you, thank you for knowing we are only human and coming to our defense on this issue, you are all counted as friends and proud to have or will be meeting you. Looking forward to next year with you all again, thank you.

The attitude shown in this post explains why Len and Cowtown have such a large group of devoted customers. You can go to college and study business but you won't learn more about how to treat customers and the general public than you can by reading this post. Very classy, indeed.

Cotton

[Firefly]

Len and the crew practice what we have all come to know as the golden rule. NOT the version that says he who has the gold makes the rules. NOPE. The original one that goes way back to Biblical principals. That rule says two things beyond the obvious---- 1) IF you have not done the best in the eyes of even ONE person, you do whatever you can to make that right. See Len's post for evidence of following that principal. 2) IF you make caring for others with a servant attitude and with love the primary principal, the money WILL take care of itself. Again, I refer you to Len's post. Rick, Len, and the entire Cowtown family live, breathe and function on these principals. THAT is why so many come to the defense---- family love.

I have ZERO issue Cowtown NOT saying anything about the recall. Hey... Maybe it would have been nice if that info were in the BRP tent?! But still, I didn't miss it. I think it's my responsibility to follow socialized tips on how to best operate my assets and follow published recalls. Oh, and I have a 2010 RT.


Phil, Tyler TX- from my iPad3.5 using Tapatalk HD

Actually the "Golden Rule" (the ethic of reciprocity) predates the bible by about 2,000 years--in Ancient China, Babylon, Egypt, Greece, etc.......a very common philosophy from various religions & cultures ... one that more people (including myself) need to try and follow better.

It appears that if you had your Spyder worked on, Cowtown indeed checked for any safety recalls..and fixed them. I believe this is part of the process when plugged into BUDS.. it will show any updates needed... at least it did when I had my brakes tested by a dealer in Cincinnati .. they saw I needed the cluster update and did it.

So if the OP had any work done on his Spyder (with the exception of an Elka install) - they would have caught the update. Doesn't sound like he had any work done......

Len and Cowtown are a class act as witnessed by his humble response to this situation. Many of us (myself included) would have just torn the guy a new one.... but not Len. He indeed possesses the 'Patience of Job'.

[docdoru]

Did anybody realized that the 2010 RT's new brake pin are not at the dealers yet? How did Len supposed to fix your Spyder? And who recommended the "fix" with zip ties...... are they insane?

[bullant12]

Did anybody realized that the 2010 RT's new brake pin are not at the dealers yet? How did Len supposed to fix your Spyder? And who recommended the "fix" with zip ties...... are they insane?

You must have been asleep Doc... Some dealers got them in and got the pin done. And as for the recommended "fix"... I'm no snitch, but ask the admin of the Forum...

[Lamonster]

Did anybody realized that the 2010 RT's new brake pin are not at the dealers yet? How did Len supposed to fix your Spyder? And who recommended the "fix" with zip ties...... are they insane?

I watched the techs replace the pins on two 2010 RT's while I was at Cowtown when they were there for other service. Took them less than a minute to replace both pins and install the cotter pins. There's nothing insane about using a ziptie it's just another way to have a fail safe, I honestly don't see how the pin could ever come loose unless the clip was not fastened to start with.

[ARtraveler]

It appears dealers don't have the parts yet. That's what happened when I checked with my dealer. I am going to stay out of the controversy of blaming those at Spyderfest for not having parts and service for the recall. That's is not the usual way recalls are handled. You are supposed to see your dealer IMO.

[BLUEKNIGHT911]

"Satire", satire my a**... Lenny and all the people at Cowtown are like "GODS"........Mike....

[docdoru]

You must have been asleep Doc.....

[bullant12]

So is that Forrest behind you?!?! He always looks like he needs a nap!

[BajaRon]

How is it that threads so often come around to the dynamic duo of Doc & Forrest one way or the other?

Pic from their younger days.....

[bruiser]

I think this poor horse is beyond dead.

[Macca]

I think this poor horse is beyond dead.

Agree

[bullant12]

I think this poor horse is beyond dead.

Agree

Let's close this thread!