Seat coming apart

[flaggerphil]

I bought my RS-AC new in March, drove it from St Louis to Melbourne, FL and now have a bit under 2100 miles on it. The other day I noticed the stitching on the mid-left portion of the seat is coming undone...the threads aren't broken, they just weren't sewn correctly. Today I took it down to the local dealer to talk about it and was basically blown off. I was told they'd take a pic of it and send a ticket in, but Can Am would probably say it was "cosmetic" and that's all there was to it.

Now, to me, if a seat on a near $30,000 vehicle starts to come undone in 2000 miles because it was incorrectly sewn, one would think, at least in the name of customer relations, they'd fix it (near impossible) or replace the seat. I had something similar happen on a Star motorcycle some years ago and it was fixed just like that. I'm going to call another, larger dealer about an hour and a half from me and see what they say. If I'm going to be blown off completely over this, I may have to rethink the whole thing...which I really don't want to do. I really like this beast.

I really hope it's the dealer...

[NancysToy]

I wouldn't be surprised if it was the dealer. If you don't receive satisfaction, contact Crystelle (or Carlo if he's back) at BRP Customer Support.

[SpyderAnn01]

I agree with Scotty. They were replacing RT seats for a cosmetic issue.

[Bob Denman]

X2... Good Luck and let us know what happens!

[johnnyrocket]

I bought my RS-AC new in March, drove it from St Louis to Melbourne, FL and now have a bit under 2100 miles on it. The other day I noticed the stitching on the mid-left portion of the seat is coming undone...the threads aren't broken, they just weren't sewn correctly. Today I took it down to the local dealer to talk about it and was basically blown off. I was told they'd take a pic of it and send a ticket in, but Can Am would probably say it was "cosmetic" and that's all there was to it.

Now, to me, if a seat on a near $30,000 vehicle starts to come undone in 2000 miles because it was incorrectly sewn, one would think, at least in the name of customer relations, they'd fix it (near impossible) or replace the seat. I had something similar happen on a Star motorcycle some years ago and it was fixed just like that. I'm going to call another, larger dealer about an hour and a half from me and see what they say. If I'm going to be blown off completely over this, I may have to rethink the whole thing...which I really don't want to do. I really like this beast.

I really hope it's the dealer...

My seat was doing the same thing and the service writer at Daytona Fun Machine brought it up and and had it replaced, maybe you could talk to them. Course that is where I bought it. Good Luck!

[flaggerphil]

This is good to hear. I'm going to give Central Florida Powersports in Kissimmee or Daytona Fun Machine a call and see what they say. I think the dealer I went to just didn't want to be bothered.

Thanks! I'll let you all know how it goes.

[Willo]

I bought my RS-AC new in March, drove it from St Louis to Melbourne, FL and now have a bit under 2100 miles on it. The other day I noticed the stitching on the mid-left portion of the seat is coming undone...the threads aren't broken, they just weren't sewn correctly. Today I took it down to the local dealer to talk about it and was basically blown off. I was told they'd take a pic of it and send a ticket in, but Can Am would probably say it was "cosmetic" and that's all there was to it.

Now, to me, if a seat on a near $30,000 vehicle starts to come undone in 2000 miles because it was incorrectly sewn, one would think, at least in the name of customer relations, they'd fix it (near impossible) or replace the seat. I had something similar happen on a Star motorcycle some years ago and it was fixed just like that. I'm going to call another, larger dealer about an hour and a half from me and see what they say. If I'm going to be blown off completely over this, I may have to rethink the whole thing...which I really don't want to do. I really like this beast.

I really hope it's the dealer...

My wife's 2011 RT had the same problem, stitching coming loose. The machine was only six weeks old at the time. Took it to the dealer and it was replaced within two weeks. No question, no problem! Sounds like your dealer is unmotivated.

[ARtraveler]

A seat deteriorating on a new machine is definately a warranty issue in most cases. It amazes me that some dealers still do not want to be bothered by solving problems with and for the customer. I would think that this is a good place to make some extra points with the customer.

What's the problem with contacting BRP, get a replacement part, and satisfy the customer? I can't believe it costs the dealer anything to please the customer in a situation like this.

Please keep us posted on your situation.

[Bob Denman]

So who's the knucklehead dealer that couldn't be bothered to help?

[flaggerphil]

I took my Spyder to Daytona Fun Machines today (an hour and a bit ride) and they fixed the problem without even a blink. Had a new seat ordered within 10 minutes. They also discovered the other dealer had not fixed a recall item even though they said they had. They took care of that, too. When I got home I contacted the other dealer (Rte 1 Motorsports, not that I'm telling...) and informed them that the problem they didn't think they could "fix" had been taken care of and I wouldn't be doing any more business with them.

[BLUEKNIGHT911]

NOT !!!!!...It's totally amazing what some dealers will/try to get away with just to make you Happy.....NOT !!!!!!!...Makes me want to cry or lock and load.....Mike...

[johnnyrocket]

I took my Spyder to Daytona Fun Machines today (an hour and a bit ride) and they fixed the problem without even a blink. Had a new seat ordered within 10 minutes. They also discovered the other dealer had not fixed a recall item even though they said they had. They took care of that, too. When I got home I contacted the other dealer (Rte 1 Motorsports, not that I'm telling...) and informed them that the problem they didn't think they could "fix" had been taken care of and I wouldn't be doing any more business with them.

Glad to hear DFM took care of you. Sure sorry to hear about the other dealer since they are closer to you. Thanks for letting us know what happened.

[SpydeRider2010]

the seam stitching at the horn of the saddle
began to come apart about a year into riding.
I went to our dealership, had the svc advisor
take a picture, send it into Can Am for review,
and a week later... they were swapping out
seats. no hassle, no question, no problem.

our dealership does a GOOD job at trying to
accommodate the people that have concerns.
it doesn't always work out... but they try pretty
damn hard.

[SpydeRider2010]

this does seem to be an ongoing problem.

the last time I washed the RT, I noticed the
vinyl is separating from the backing material,
almost at the same spot. I have to take it in
for the brake clip recall this week, so I'll have
it looked at and see what BRP has to say. our
dealership is pretty good at taking care of the
problems. much of the delay for them is having
to wait on BRP to respond and decide.