Great customer service with Speed & Strength Warranty Department

[staysafeonline]

Not intended to be an advertisement for a company that is a non-sponsor but I couldn't keep this experience to myself!

I purchased a pair of S&S Gloves just before Spyderfest. Rode with them for a few days and then the right glove ripped at the seam between the wrist strap and the heel of the palm.

Went on the S&S website this morning, filled out a warranty claim. Six hours later I get a response from their warranty department, asks me for photos of the ripped glove. I happily sent the photos and 5 minutes later he emails me back saying the gloves I have are the old model and sends me a link and asks which color of the new model I would like. I send along my preference and my contact information and he emails me back 3 minutes later telling me he has placed the order and I should have the new gloves tomorrow or Monday and apologized for the inconvenience.

Nice work Speed and Strength!

[Smokinspyder]

!!!! Since I rock my motorcyle is my weapon gear from Speed and strength ( Helmet, jacket, gloves, tshirt, hoodie)good to hear !

[ARtraveler]

[staysafeonline]

Received my replacement gloves this morning at 9:24a. Placed the warranty call yesterday at 4pm or so -- yeah -- that works.

S&S deserves some

[xqsmepotna]

I personally know the owner and he's all about taking care of his customers. He's been in the game fore a long time. Great guy

[spyder-dude]

Great to hear this. I absolutely love their gloves. Will have to look at their other items now.....

[Bob Denman]

The Missus and I use their jackets... It's good to hear good things about them! Thanks!

[Smokinspyder]

I personally know the owner and he's all about taking care of his customers. He's been in the game fore a long time. Great guy

Tell him your welcome LOL Since I bought the entire my motorcycle is my weapon line HA , as well as to keep up the good work ,IF he is hiring to give me a call ;P