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I had a BPR Zumo 660 less than 8 months old that was purchased with the bike (new from BPR). It died a sudden death of the incurable blank screen disease. Spoke with Garmin via emergency 911 phone, they had me hook it up to their life support system thru my computer. After 1 & 1/2 hours on life support, they advised me their was no hope and told me to pull the plug. I did so, returned the remains to the Garmin grave yard in a small cardboard coffin purchased from and delivered by UPS. Upon the arrival of the remains at Garmin, they in turn shipped a new born cloned twin in swaddling bubble wrap within a week at no charge. New born arrived lacking energy and had to be revived with an cord to the mother computer. Both new born and mother computer are doing fine. News soft wear and maps down loaded.
Serious, Garmin was great with my problem. Only cost was shipping it back to the factory. Took about a week from shipping date to return date. Live in SE Indiana.
Dill Dorrell