Do you know Louis Powersports?

[3whlLefty]

Does any one have any experience with Louis Powersports in Greenville TX? They have a couple items for sale on ebay that I'm interested in and have a good ebay rating.

They are offering a 36 month BEST warranty for a reasonable price. I missed buying from Bert's (sp?) in March due to financial iffyness.

They are also selling a backrest with the thumbscrew adjuster which looks to me like a good thing. Hope I'm not way wrong on that one.

Thanks for any feedback you can give.

[mxz600]

I purchased a backrest and sportrack combo from them direct, not through ebay. I was in contact with Dylan, he is the head of their ebay store. Very pleasant to deal with. Quick order processing and fast shipping. I would buy from them again.

As far as the ebay warranty price, I am sure it is based on a new Spyder. You will have to pay the surcharge of $75.00 per year of added warranty. Call them to make sure before ordering.

Bryce from Berts told me to call him when I was ready to get the extended warranty and he would do the best price he could based on the price increase. Give him a call also, then take the best price. No pun intended.

Berts Megamall 626-430-9477
Louispowersports 903-454-4440

[Bitten]

I bought the back rest and sports rack from Dylan online and he personally delivered them to my house, since his girlfriend lived close...

Also got my Spyder from there. I bought a demo and before they would let me take it home, they replaced the DPS and the clutch...

[Amanda B]

Does any one have any experience with Louis Powersports in Greenville TX? They have a couple items for sale on ebay that I'm interested in and have a good ebay rating.

They are offering a 36 month BEST warranty for a reasonable price. I missed buying from Bert's (sp?) in March due to financial iffyness.

They are also selling a backrest with the thumbscrew adjuster which looks to me like a good thing. Hope I'm not way wrong on that one.

Thanks for any feedback you can give.

Yep, purchased a lot of things from them, it was always a wonderful experience. If you buy in bulk you get a better deal. E-mail them and tell them you are interested in those two things, you might get a better deal then what is on eBay. They may have to order the part for you, but they will get it.

[SpyderWolf]

I have also purchased from them on their EBay auctions, and have been very satisfied with every transaction. They do a great job.

[3whlLefty]

Thanks for the info. They look OK from their ebay ratings but I had not seen their name on this forum. I think I'll call them tomorrow and get the nitty gritty details. The extended warranty seems like a good idea on these new and high tech loaded machines.

[bone crusher]

I have bought a few things from them on ebay...their prices beat EVERYONE! Wish someone here could beat their prices...got my rear rack for a ridiculously cheap price...about 300.00...

[cdem0229]

I bought a 24m extended warranty from them. No extra fees and I was only 5 days from factory expiration. Quick easy had copies of all paperwork within minutes of hanging up the phone.

Chuck

[dlittle]

It's been a while since anyone posted to this so thought I'd update... I purchased the backrest and sport rack combo from them for $504 via ebay. Here's my experience so far and what I'll probably post when I do receive it -- which at this point is a neutral rating at best...

- eBay Ad says "Ground shipments within the southwest take 1-3 Working Days".
- Part purchased via "Buy It Now" and paid for via PayPal on 6/30/10. No email.
- Amount removed from my checking account on 7/2/10. No email.
- Emailed on 7/7/10 at 10:10 AM asking for a tracking number. No response.
- Called listed phone number 10 minutes before closing (I work too) and spoke with Carl on 7/7/10. All the parts guys are gone and I'll have to call back tomorrow.

Might have a 99% satisfaction rating but the communication absolutely SUCKS. I think I'll pay a little extra next time and use somebody else.

[Update]

Just spoke with Parts. It is Dylan who deals with eBay sales and he's off today. How convenient. The person in parts can't look it up but said Dylan would be back tomorrow so they have a single point of failure for eBay sales with NO communication.

They just managed to go from Neutral to Negative.

[Update - 07/09/10]

I had an email waiting for me when I came in apologizing for the delay. I now have a tracking number although UPS doesn't have it as of yet. Looks like I'll have to wait until next weekend to install it.

Dennis

[Degaman]

Just purchased two front tires and a rear tire today. Hope I have a better experience than dlittle.

[SpyderWolf]

It's been a while since anyone posted to this so thought I'd update... I purchased the backrest and sport rack combo from them for $504 via ebay. Here's my experience so far and what I'll probably post when I do receive it -- which at this point is a neutral rating at best...

- eBay Ad says "Ground shipments within the southwest take 1-3 Working Days".
- Part purchased via "Buy It Now" and paid for via PayPal on 6/30/10. No email.
- Amount removed from my checking account on 7/2/10. No email.
- Emailed on 7/7/10 at 10:10 AM asking for a tracking number. No response.
- Called listed phone number 10 minutes before closing (I work too) and spoke with Carl on 7/7/10. All the parts guys are gone and I'll have to call back tomorrow.

Might have a 99% satisfaction rating but the communication absolutely SUCKS. I think I'll pay a little extra next time and use somebody else.

Dennis

Wow, that seems very unusual for them. I sure hope things are not starting to go downhill there, as they have been a good seller to get things from on EBay for me so far.

Best of luck getting the issue sorted out quickly.

[3whlLefty]

Based on the feedback I got here I ordered a backrest from them over the phone. Ordered it on Wed and it arrived on Sat via UPS. Can't argue with that service.

I also asked to have the warranty person call me and that hasn't happened yet and it's been at least 2 weeks. I'm not upset about that because I have 6 mos of OEM warranty left. I'll call them back soon. May need to save up a few $$$ first but it seems like a good thing to have for such a hi-tech machine as the SE5.

[Questions]

Hi, this is Dylan from Louis Powersports and i just wanted to let everyone know that i really do appreciate all my customers and them backing up the business. I take pride in every customer that i do business with and i am happy that all of you noticed that. I was unaware of the one bad experience that my customer had i wish they would have contacted me and i would have taken care of them. Please if anybody has any questions email me at dylan@louispowersports.com and i will be happy to help you out. Also i apologize about Carl he is new to sales next time he will take your name and number and you will be taken care of!
Thanks
Dylan
903-454-4440

[dlittle]

Just to confirm for everyone, the parts did arrive and all was in good shape. I've changed my feedback on eBay to reflect it.

Dennis

[SpyderWolf]

Hi, this is Dylan from Louis Powersports and i just wanted to let everyone know that i really do appreciate all my customers and them backing up the business. I take pride in every customer that i do business with and i am happy that all of you noticed that. I was unaware of the one bad experience that my customer had i wish they would have contacted me and i would have taken care of them. Please if anybody has any questions email me at dylan@louispowersports.com and i will be happy to help you out. Also i apologize about Carl he is new to sales next time he will take your name and number and you will be taken care of!
Thanks
Dylan
903-454-4440

welcome Dylan.

Thanks for your posting of contact information.

Dlittle, thanks for updating us on your situation as well. I am very glad to hear everything worked out well for you.

[usurp31]

I'm a newbie to Spyders and I just purchased one from these guys over the weekend and things are not looking well from the sales and financing aspect at the moment - I got duped into thinking the machine was brand spanking new when it actually had 170 miles on it. I am new to these things and believed, and wasn't corrected, that it had 13 miles on it when it actually had 13 hours. I didn't realize until I got halfway home, about 20 miles into the ride when the gas light came on and I stopped in another 10 miles to get gas. I fiddled with the button that said 'mode' and found out that the mileage was much higher than I thought. I called them immediately when I got home and was told, get this, that "the owner had taken his girlfriend into Dallas on a date night but not to worry because no one rode it that didn't know what they were doing." That is the most bizarre explanation/excuse that I have been given in most recent history.

I hope to speak with these guys again this morning when they open to get in touch with the GM to get a resolution to my issue. I will update once that is done.

The parts and service department guys were all very nice and got my add-ons taken care of quickly. I got the rear rack for $315 and the backrest for $212 and it cost me $131 to get them installed and it took about 1.5 hours.

That being said, the Spyder is an amazing machine! The entire ride home people were slowing/speeding up on the highway and pointing and in town they were staring just as much; so that was a lot of fun.

I'm happy to have found this site, along with CamAmSpyderForums, and I will post an intro and update this thread soon with more information.

Look forward to 'talking' with all of you.

[SpyderWolf]

welcome

That is a strange situation indeed. I don't know what type of resolution you are actually looking for, but best of luck getting it.

[fastfraser]

I'm a newbie to Spiders and I just purchased one from these guys over the weekend and things are not looking well from the sales and financing aspect at the moment - I got duped into thinking the machine was brand spanking new when it actually had 170 miles on it. I am new to these things and believed, and wasn't corrected, that it had 13 miles on it when it actually had 13 hours. I didn't realize until I got halfway home, about 20 miles into the ride when the gas light came on and I stopped in another 10 miles to get gas. I fiddled with the button that said 'mode' and found out that the mileage was much higher than I thought. I called them immediately when I got home and was told, get this, that "the owner had taken his girlfriend into Dallas on a date night but not to worry because no one rode it that didn't know what they were doing." That is the most bizarre explanation/excuse that I have been given in most recent histor


I hope to speak with these guys again this morning when they open to get in touch with the GM to get a resolution to my issue. I will update once that is done.

The parts and service department guys were all very nice and got my
That being said, the Spider is an amazing machine! The entire ride add-ons taken care of quickly. I got the rear rack for $315 and the backrest for $212 and it cost me $131 to get them installed and it took about 1.5 hours.
home people were slowing/speeding up on the highway and pointing and in town they were staring just as much; so that was a lot of fun.

I'm happy to have found this site, along with CamAmSpyderForums, and I will post an intro and update this thread soon with more information.

Look forward to 'talking' with all of you.

welcome Hope you get this sorted out ! At the very least they should sell it to you at a demo price .

Hi, this is Dylan from Louis Powersports and i just wanted to let everyone know that i really do appreciate all my customers and them backing up the business. I take pride in every customer that i do business with and i am happy that all of you noticed that. I was unaware of the one bad experience that my customer had i wish they would have contacted me and i would have taken care of them. Please if anybody has any questions email me at dylan@louispowersports.com and i will be happy to help you out. Also i apologize about Carl he is new to sales next time he will take your name and number and you will be taken care of!
Thanks
Dylan
903-454-4440

welcome Something always falls through the cracks ! Keep up the good work. A bad rep on Spyderlovers will hurt you down the road .

[usurp31]

Thanks for the welcome's!!

Thanks for any and all info guys and gals; the dealership won't budge on anything, - not even a free t-shirt . Just kidding. However he did concede that they weren't completely honest and he offered to do my first service for free although I won't take them up on their offer. I also was not allowed to speak to the owner, Daniel Gill, to air out my complaint which I don't feel is right. I will just say to all of you to learn from my rookie mistake and always, always, always see everything first-hand and don't let them pull the old dealership distractions on you!!

Now on to the good stuff - I look forward to browsing all through the forum and possibly meeting some of you as well as I get this thing out on the road. I'm a long time two wheeler so I will be the one grinning from ear to ear on this thing. I'm in the North Dallas area so drop me a line anytime.

[SpyderWolf]

Thanks for the welcome's!!

Thanks for any and all info guys and gals; the dealership won't budge on anything, - not even a free t-shirt . Just kidding. However he did concede that they weren't completely honest and he offered to do my first service for free although I won't take them up on their offer. I also was not allowed to speak to the owner, Daniel Gill, to air out my complaint which I don't feel is right. I will just say to all of you to learn from my rookie mistake and always, always, always see everything first-hand and don't let them pull the old dealership distractions on you!!

Now on to the good stuff - I look forward to browsing all through the forum and possibly meeting some of you as well as I get this thing out on the road. I'm a long time two wheeler so I will be the one grinning from ear to ear on this thing. I'm in the North Dallas area so drop me a line anytime.

That is pretty nice of you to not take them up on their offer of the free first service. Especially when that service will probably cost somewhere around $250 or so. Perhaps they will remember this when the time comes for that service, and give you some kind of price break on it.

Have fun getting used to your new Spyder, and ryde safe.

[usurp31]

Thanks for the kind words SpyderWolf, had it out tonight and had a fun ride.

[- Tim -]

Hey Everyone,

I received an order from Dylan at Louis Powersports recently, so I thought I'd add my two cents of experience to the mix...

Most of the items my wife and I were interested in for the RS-S were not listed by Louis Powersports on ebay at the time, so I wrote an email directly and the conversation started from there. Dylan provided pricing and availability over the next several days time as we talked. The discounts averaged 25% for most items and a little less for the more bulky ones. We found out later that shipping was included which was a big, positive surprise! We had planned to order just what was immediately needed and spread the rest of the wish list out over time, but due to our good fortune in discounts, we decided to order all the following in one fell swoop...

- Comfort Seat
- Adjustable Back Rest
- Sport Rack
- Passenger Foot Peg Extensions
- Rigid Saddle Bags
- Color Matching Saddle Bag Inserts

Dylan was easy to work with and wanted to please. He did have a few typos on our paperwork and we had to ask for tracking numbers, but the order came through without a problem, was well packed and arrived in good shape. Due to the limited edition Pearl White color of the RS-S, we expected special orders and long delays but that was not the case at all, the turn-around was very fast.

A big THANK YOU to Dylan and Louis Powersports for taking good care of another SpyderLovers.com member! I told him that I would be reporting this experience back to the group and I hope it helps some of you with decisions you may be trying to make.

All the best,

Tim

P.S. Now I have to get busy and install this stuff... just as soon as the first service is taken care of, the RS-S has too many miles on it already and is overdue!

[bone crusher]

I'll post again on this topic...I have bought a few items from them on ebay and never have had a problem...I wouldn't hesitate to buy more...they're a legitimate dealership and they'll get your order taken care of...for a great price too!

[dlycan2]

My turn?
I purchased a "new" 2009 SM5 last week. There were a couple of glitches, but Curtis, Daniel, and Jason did EVERYTHING to make my experience right.
I purchased a comfort seat and BEST 36M warranty with the Spyder. Trailered it back to Little Rock and rode home to Memphis. It was my first time on a Spyder. I've ridden motorcycles since I was 14(now 61!) and I must say that this thing is too COOL!
Since delivery I've added the sport/touring windshield, sport rack and backrest, trunk liner, "spyder web", and Hindle exhaust.
Hoping that the better half and I can make it to Spyderfest.

[usurp31]

I purchased a "new" 2009 SM5 last week.

Congrats on your purchase! How many miles/hours did your "new" Spyder have on it?