KUDOS to the folks at SENA

[cruisinTX]

This morning around 9:30 I sent the following message to the folks at SENA praising the build quality of their 10S that I purchased as dual set from Motorcycle Dave 2 years ago.

"I just wanted to throw out a little brag about your 10S unit. Several weeks ago, I was leaving a town south of home and reached up to activate my 10S. Much to my dismay, it was not on my helmet. I found a suitable place to turn around to see if I could locate where it may have fallen off. I ventured all the way back to my starting point that morning and did not find it.

Since I had geared up behind my stepdaughter's floral shop in Lockney, TX, I search around where I had parked our Can Am Spyder with no luck there either. I called my wife who was with her daughter and informed her of the situation and asked they search around the back room of the shop where I had left my gear while she and I had gone to look at houses in her car.

She called me later in the next day to let me know it was not in the shop. A few hours later, she called again letting me know she had also scanned the roads on the way home and that she had found it in the exact spot where I turned around to begin my search. She said it looked like it had been run over but wasn't horribly damaged. The only logical thought about how it got two miles from where I started before it fell was that it must have fallen off as I was putting my helmet on at the beginning and landed on the rear seat or on the flat spot between the seat and the grab rail.

I inspected it thoroughly when it arrived home and noted two of the spring-loaded pins on the back were badly depressed and that the upper clip appeared to be damaged. I managed to get one of the pins to pop back out but the other was pretty much permanently pushed in. I decided to give it a try on the helmet and to my surprise, it worked perfectly. I then figure it would need to be charged and upon removing it from my helmet, the upper clip broke. That was a bummer, but I figured out a way to use the spring handle from a black binder clip to hold it in place and also use a wide rubber band as a backup. It's working fine now and I am pretty impressed with its toughness.

Thank you for building a great product!"

Three hours later I got this reply:

"Thank you so much for taking the time to write those kind words. We're thrilled to know that you are so satisfied with your Sena SMH10, and that you found it again! Your solution to making it stay mounted is pretty ingenious too, kudos for that.

This is a little out of the ordinary and not part of our typical policy, but: I'd like to help you feel a little more confident that your device won't fall off again, especially now that the clip is broken. May I send you a new SHM10? If so, please let me know what the best address to have it shipped to would be.

Thanks again for taking the time to connect and I'm glad you love to #RideConnected as much as we do, here at Sena!"

So, to the folks at SENA for demonstrating they are an upstanding company.