Sprocket Recall - What's Wrong With BRP's Logistics?

[SpyderGTL]

To provide a bit of closure to my original gripe about my dealer not getting the sprocket that was ordered two an a half months ago, I called them on Friday, the 9th, and asked about the status of the replacement sprocket order. They had no idea where it was or when they would get it. I told them that I had a Spyder that also needed the recall performed and could they order the sprocket recall kit for mine. I told them that someone from this forum had called them earlier in the week and was told it would only take one to two weeks. I also asked if they could order the recall kit for my wife’s Spyder, since the order for replacement sprocket seems to have been lost. Fast forward to Tuesday morning, and I got a call from the dealer saying they had both sprocket kits in! As of this afternoon, Wednesday, both Spyders now have the recall kit sprockets installed. Amazing!

[Isopedella]

BRP's Logistics

seem to be lacking professional competence or in other words a ...... flaming joke.

[Little Blue]

...Called yesterday and was not happy. Still waiting for my kit to arrive. Maybe by April 2023.

Stay Healthy. ....

[BamaJohn]

I have a 2020 Spyder RT-s with 9,000 miles on it, so have been searching and reading about the front "sprocket" issues on this forum. I'm a little confused by the two different issues and who's having which issue. (1. the "red rust of death" issue with sprocket teeth stripping out--I think 2013-2019 models; and 2. the whining noise between 47-52 mph), AND also the 3 different sprockets:
OEM # 705502134 (black);
Replacement #705503239 (white);
Newest replacement # 705503244 (grey)

I have the loud whining issue between 47-52 mph.
In November, I took my Spyder to a Can Am dealer, who talked to BRP and ordered/installed a replacement sprocket; bolt; and new drive belt. The new sprocket is the white one.
The loud whine started again within 100 miles, so I took it back to the same dealer (nice folks to deal with and trying to help me), and they reopened the original ticket with BRP, who sent a "sound-deadening kit" to the dealer. It was installed last week, but the whine is still present.
Yesterday, I got an email from BRP--a recall on the front sprocket, which the dealer says we already performed when they put the white sprocket on my Spyder.

So, I asked about the grey sprocket # 705503244, and the dealer said that BRP says that # is obsolete. I'm still confused and my Spyder's still whining...it performs like a banshee, so I reckon I'll do the following:
1. wear ear plugs all the time;
2. try not to ride at 47-52 mph...just blow thru the whine and ride faster. Anyone know what the REAL fix is?

[Wmoater]

Your whining is the belt not the sprocket. Mine did the same thing when they really cleaned the sprocket. I had to remove the belt, clean and condition it. I live on a dirt road. If I was you get some belt spray and lube it up some first. See if the whining goes away. If it does, then apply a little grease to the sprocket surface. Just a dab. There was a bulletin about it. The noise will go away instantly.

My problem is that I live in/on a dirt road so I don’t want to apply grease. If I do, i will be sticky mess after trapping some dust. But the grease will make the noise go away immediately. You don't need much. Just dab it on a pencil and run that along one spline. You might need to find the bulletin and read. The grease needs to be pure synthetic. Originally, I used Valvoline grease I think?!

[Wmoater]

Read this. Refer to Lamont’s post #9. Follow the steps. Again grab a can of spray first and if it goes away then do the grease and gone instantly. The spray will only last 100 miles or so. The grease works for a couple thousand.

https://www.spyderlovers.com/forums/...=greasing+belt

[Peter Aawen]

As I understand it, & as explained by our local BRP/Spyder guru (well, the bloke I use as a 'local' anyway, who happens to be close on 900 kms away but is the only one within that range who's really worth talking to about BRP/Dealer/Recall/TSB stuff! ) there's only TWO potential issues relating to these 'specific speed' noises coming from the front sprocket/belt area - 1. the screeching issue on earlier models that was resolved by applying a small, pea-sized dab of grease to the belt; & 2. the later F3 & 2020+ RT et al model issue that caused some to have concerns about their Spyders making noises, which was due to the reduction in tupperware around the front sprocket allowing a change in air-flow thru/around said sprocket causing turbulence that produced whooshing/whining noises or similar that was resolved for some of those who heard them by changing that sprocket from the black sprocket to otherwise identical but white coated sprocket, the coating on which supposedly smoothed out the air turbulence & stopped the noise.... However, NEITHER of these issues nor their fixes have anything to do with 2014+ Front Sprocket Recall &/or its fix, interim or otherwise!

So no matter what your dealer might say, that white sprocket has NOTHING to do with the sprocket failure &/or the Sprocket Failure Recall, altho some who had a front sprocket that failed the required 'inspection' may have been lucky enough to have scored the white coated sprocket as their 'interim fix'; but the fact that their sprocket is now white has absolutely diddly squat to do with the Sprocket Failure Recall & it is not specified as either the interim &/or the final fix for that recall; it's white coated simply to address the air-flow noises that some get from their later model Spyders!

The ONLY sprocket that truly & supposedly finally addresses the Sprocket Failure Recall is the 2 part Sprocket with Washer replacement that is applied using whatever the specified Loctite product is.... I dunno if that's the grey sprocket referred to above or not, but it's DEFINITELY NOT the White Coated Sprocket, and that white sprocket is not specifically intended as any or the Interim fix for the Sprocket Failure Recall either, altho some may have scored a white coated sprocket when that interim fix was done, simply because that was the sprocket their dealer could get at the time!

So xwingnut, despite this:

.......
Yesterday, I got an email from BRP--a recall on the front sprocket, which the dealer says we already performed when they put the white sprocket on my Spyder. ....

if your Spyder still has a White Sprocket on it, then the 'final' Sprocket Failure Recall work HAS NOT BEEN DONE! - cos the ONLY Sprocket that works for that final recall fix is the non-white 2 part 'Sprocket with washer' fitted with Loctite!

Sure, they may have done the INTERIM fix when they installed the White Sprocket, but unless your dealer has commissioned some reverse engineering & specialist fabricating/coating work themselves, then they haven't done the Final Fix, for the Sprocket Failure Recall, cos AFAIK & my otherwise 'always accurate' source can find out, and according to the details provided by BRP themselves re that final fix to your Recall Authority & to ours here in Oz, that particular Final Fix 2 part Sprocket & washer is not white!

Just Sayin'....

So you might want to go back to your dealer & get that sorted, cos if they think they've done the 'Final Fix' for the Sprocket Failure Recall by fitting a white sprocket onto your Spyder, then unless they've done something like that engineering suggested earlier, or they know something that BRP doesn't or at least isn't telling anyone else, including the Recall Authorities of both our Countries, then they are WRONG!

[Peteoz]

Thanks Peter……that is exactly the same story, nearly word for word, that I got from the only Spyder tech I trust (who is a mere 500km away). He has been with Spyder from the beginning and really is on top of the issues, not simply the rumours……although he says that working with BRP to nut out the “Real” story is a frequently frustrating experience, especially long distance, and with only a smattering of the French language, as BRP treat him as a nuisance, rather than an asset

……and just something for xwingnut…. The sprocket colour for the final fix is actually grey/silver, not black and not white. That’s the easiest way to tell.

Pete

[K80Shooter]

For the people replying to xwingnut, he states that his Spyder is a 2020 RT which is "NOT" included in the recall unless I have missed something so.... @xwingnut would you care to post said email here on the 2020 year model.

[BamaJohn]

thanks to all who weighed in on this issue of a whining 2020 Spyder RT-S.

I just read the recall notice again and checked the VIN on the recall, and it doesn't match the VIN of my 2020 RT...After some head-scratching, I realized that it must reference a 2013 Spyder I had about 8 years ago....DUH me!
With all this said, I still have the loud, high-pitched whine, so will give it some more thought...Thanks again!

[T.P.]

IMG_3259.jpg

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

[supra94t]

Getting a little frustrated with BRP's response on the sprocket recall. We took my wife's F3-T in for the inspection of the sprocket in early September, as we planned several Spyder trips this fall now that the weather was getting cooler. Unfortunately, hers was one of the apparently small number of Spyders that failed the inspection. The dealer couldn't order a replacement until late September due to all of the computer issues that they had in August/September. Three months in without a Spyder that we can confidently ride safely, the dealer still has no idea when they'll get the sprocket or recall kit in. In Shawn Smoak's latest video, published 12/7/22, he commented about going upstairs to get the sprocket kit to do the recall sprocket installation on a Spyder that was in there for another reason. As noted in a different thread, he did the recall sprocket installation a few weeks ago, also on a Spyder that had an acceptable sprocket. That bothered me a tiny bit, while we continue to wait to get a replacement for a failed sprocket, but it was nice to see that the recall kits were finally available. Today's comment implies that his dealership has some amount of stock of the recall kits. Why is BRP sending the recall sprocket kits to dealers to have as an inventory for the recall when there are open orders for the sprockets that have failed? I guess it's nice if you live in the western Washington state area and can ride to Pro Caliber and get the recall performed, but why not first fulfill all of the orders from dealers where the Spyder has actually failed the inspection? It was really frustrating to miss all of the nice fall riding weather and the frustration grew exponentially when a tech from another dealer can just "go up there and get the sprocket recall kit" to replace a sprocket on a Spyder that hasn't failed the interim inspection while we still wait with no end in sight. Hey @BRPCares - do you really care? ...rant over...

If you're in Keller, you have many options: Freedom Powersports (Weatherford, Lewisville, McKinney), Texas Adventure (Richardson). Just to name a few.

[UtahPete]

"What is wrong with BRP's logistics? Probably the same as is wrong with everyone's logistics. The world's supply chain has still not recovered from the COVID pandemic.

[IdahoMtnSpyder]

IMG_3259.jpg

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

Sure looks gray to me, especially compared to the background it's on. Is the color reproduction from the real thing to this forum that far off that white turns to gray?

[jcthorne]

IMG_3259.jpg

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

that is not the same sprocket as the final fix. Different part numbers. The number cast into it is the casting number which is different. Yes the new sprocket (silver, not white) uses the same casting but its machined to different dimensions to allow the use of a spacer washer behind it to correct the issue.

[Navydad]

"What is wrong with BRP's logistics? Probably the same as is wrong with everyone's logistics. The world's supply chain has still not recovered from the COVID pandemic.

And it never will recover because incompetent people now have an excuse to use that everyone accepts.

[Peteoz]

Sure looks gray to me, especially compared to the background it's on. Is the color reproduction from the real thing to this forum that far off that white turns to gray?

Since T.P. says it is a photo of his “white” sprocket, I’d say it is simply colour washout that makes it look grey, Idaho.

Pete

[SpyderGTL]

If you're in Keller, you have many options: Freedom Powersports (Weatherford, Lewisville, McKinney), Texas Adventure (Richardson). Just to name a few.

The dealer we were using was Freedom in Weatherford. They parked my wife’s garage-kept Spyder outside for the first two months they had it waiting on a sprocket. We finally decided to go pick it up and bring it back to house to put it back inside while we waited and waited…

[askitee]

Getting a little frustrated with BRP's response on the sprocket recall. We took my wife's F3-T in for the inspection of the sprocket in early September, as we planned several Spyder trips this fall now that the weather was getting cooler. Unfortunately, hers was one of the apparently small number of Spyders that failed the inspection. The dealer couldn't order a replacement until late September due to all of the computer issues that they had in August/September. Three months in without a Spyder that we can confidently ride safely, the dealer still has no idea when they'll get the sprocket or recall kit in. In Shawn Smoak's latest video, published 12/7/22, he commented about going upstairs to get the sprocket kit to do the recall sprocket installation on a Spyder that was in there for another reason. As noted in a different thread, he did the recall sprocket installation a few weeks ago, also on a Spyder that had an acceptable sprocket. That bothered me a tiny bit, while we continue to wait to get a replacement for a failed sprocket, but it was nice to see that the recall kits were finally available. Today's comment implies that his dealership has some amount of stock of the recall kits. Why is BRP sending the recall sprocket kits to dealers to have as an inventory for the recall when there are open orders for the sprockets that have failed? I guess it's nice if you live in the western Washington state area and can ride to Pro Caliber and get the recall performed, but why not first fulfill all of the orders from dealers where the Spyder has actually failed the inspection? It was really frustrating to miss all of the nice fall riding weather and the frustration grew exponentially when a tech from another dealer can just "go up there and get the sprocket recall kit" to replace a sprocket on a Spyder that hasn't failed the interim inspection while we still wait with no end in sight. Hey @BRPCares - do you really care? ...rant over...

I checked earlier this week with our largest dealership, and was told March April maybe.

This is one thing that really tests my loyalty to the brand. They've known about it for quite a few years now so there is no excuse. If BRP gave "two forks" about their customers they'd be onto this asap.

[Latrappe]

I have been off of the road here for three weeks due to the sprocket failing as it is my only form of transportation due to MS. The dealer went all out to get me one here in Aussie, it was fitted Tuesday 20 Dec 2022, now I am out and about again.

The first Picture is after the sprocket started making noises like it was loose, just before it failed,
The first and last Picture show the spline is totally gone on the outside of the sprocket.
Note the middle picture, it shows what's left of the spline. If you notice the burrs, they were actually holding the shaft on the inside of the sprocket, so with bearing pullers by two (broke one); heat; cursing; and swearing, there was a loud bang, and the sprocket came off.
Another point to note is the piece of metal that was broken off while getting the sprocket off.

So, what was meant to be a one-hour job took four hours in total, just to remove the sprocket and put the new one back on.

Hope this is of interest for you all. My thought now is that if there is a recall, don't ride it, just be patient, and wait 'til they have the part to fix it.

Have a great Christmas
Lattrape

[Little Blue]

Well I hope that my experience on this Sprocket Fix is not going to be that bad. Dealer has me on the list, but said that parts may not be available till April 2023.

I have put my Spyder in storage till April.
I will wait for the phone call from my Dealer.

Stay Healthy. ....

[ulflyer]

A few new sprockets are dribbling through to dealers with the word that it will be early spring before they will be more readily available. Part of the problem is the new sprockets have to also be used on new bikes coming off the line. Saw a sprocket at a dealer last week who said it had been on order since last Aug for a customer.

My bike is eligible but so far the sprocket looks good to me. I pull the cover and check it every 5K mi or so, stick my fingers in the back to see if any rust is there (so far only normal black road grime), try to wriggle the sprocket to see if there is any play. As long as nothing shows, I'm not worrying about getting the new one. It will come when it comes.

[old Timer]

I would suggest that you owners concerned about your Sprocket either have your dealer or others with the ability to do it pull the Sprocket, clean the surfaces effected and apply the Locktite formula that Lamonster uses, let your ride sit over nite and then ride and enjoy until you can easily utilize the recall. A no big deal to get you happily back on the road. Lamont reports that his shop has had no failures after doing the work. Most of you should be able to do the work your self.

[Peteoz]

I checked earlier this week with our largest dealership, and was told March April maybe.

This is one thing that really tests my loyalty to the brand. They've known about it for quite a few years now so there is no excuse. If BRP gave "two forks" about their customers they'd be onto this asap.

…….and only time will tell whether they have this fix “right”, Askitee.

Pete

[Peteoz]

So, what was meant to be a one-hour job took four hours in total, just to remove the sprocket and put the new one back on.
Hope this is of interest for you all. My thought now is that if there is a recall, don't ride it, just be patient, and wait 'til they have the part to fix it.
Have a great Christmas
Lattrape

Thanks for the feedback, Lattrape. You can’t beat actual experience. Great to see you are back on the road

Pete