Brand New 2022 RT Limited with Issues !!!

[USAF]

Well I think they have chosen to ignore me and my issues as they are still not answering my calls or returning my messages and emails.. I will have to follow up at my local dealer for what needs to be done. Who do I contact at BRP ? I want to take this to the top ! and let them know what an awful dealership they are and what they have done to me, They are not going to get away with this... I remember the finance person " The owners wife " telling me I would be getting a survey from BRP and it was important for their dealership that they receive a perfect review.... Well that's out the window !!!! Why was that so important to them ?

[old Timer]

I think it's time to name the Dealer

[trikermutha]

Post #18 is who you need to contact

[USAF]

I think it's time to name the Dealer

It's Mark's Motorsports in Enfield Connecticut.

[ff73148]

It's Mark's Motorsports in Enfield Connecticut.

Just looked at their web site. It says they are only open by appointment as they are short staffed. Sounds suspect to me.

[USAF]

Just looked at their web site. It says they are only open by appointment as they are short staffed. Sounds suspect to me.

They are definitely NOT short staffed, as there were at least 3 mechanics outside working on things. When I got there to pick up my Spyder, there was a guy waiting outside saying this place is just awful!!! The customer service here is the worst I have ever seen!!! I should have known to turn around and go back home right then!!!!!! The doors were locked, and they wouldn't let you in 'til they were ready to come out to get you. I tried calling all day yesterday and they kept hanging up on me, I am still in disbelief this happened to me.

[shakin_jake]

This would be a good time to purchase car tires to replace both front OEM tires. Yes, the Kendra’s should be round, etc. but, for less than $200 you can buy much better rubber. Consider it an upgrade. Others may have better and different ideas


Best,


Jake
Reddick Fla.
Even a blind squirrel finds a nut every once in a while

[PMK]

They are definitely NOT short staffed, as there were at least 3 mechanics outside working on things. When I got there to pick up my Spyder, there was a guy waiting outside saying this place is just awful!!! The customer service here is the worst I have ever seen!!! I should have known to turn around and go back home right then!!!!!! The doors were locked, and they wouldn't let you in 'til they were ready to come out to get you. I tried calling all day yesterday and they kept hanging up on me, I am still in disbelief this happened to me.

They say insanity is doing the same thing over and over while getting the same results.
Sorry, but you bought from a horrible dealer. My suggestion, accept it, research and find a good dealer, then go there for warranty work.

As for tires, 1/8” runout vertically is minimal and probably not your vibration. More possibly just not balanced correctly from Can Am. Or maybe the wheels are not installed and torqued correctly.

The distortion of the windscreen should get a warranty replacement. Unfortunately, you may never resolve this until upgrading to an aftermarket better quality windscreen. Your other items though, are warranty issues. Agree, the selling dealer should have corrected many of these before delivery. They did not, and probably will not. Find a good dealer, get the issues resolved and move forward.

Bummer, but it does happen.

[da002mo]

If the Dealer won't answer because of called-ID then use *67 as a prefix when calling, it will block your number from coming through on caller-ID.

Really sorry to hear of your issue.

[Deanna777]

Now the dealer will no longer answer my calls, been calling all morning and phone will just ring and get directed to a voice mailbox that is full, They have caller i.d. I cant believe this is happening to me I am beyond upset at this point... What can I do, They are not going to get away with this !!!!

Rick28,

Don't let them get away with it.

All the problems are under warranty, "Stand your ground". Personally if I was in your situation I would not let the dealership get away with it. I know you are 4 hours away, and you bought the spyder out of state. Have the dealership tow it back on there dime, and demand to have problems fixed, have the dealership open a case with BRP, the price that you paid for the spyder should be flawless.

Good luck!

Let us know what happens.

Deanna

[USAF]

Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

[Woodaddict]

Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

Just curious, what made you buy from a dealer 3-4 hrs away? Did you not see any pending problems when you ordered it?

[BajaRon]

Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

There you go! A plan for success! Be nice, stay calm. Keep records. Write down who told you what and when and don't take 'No' for an answer.

I see happier days in your future.

[PMK]

Rick28,

Don't let them get away with it.

All the problems are under warranty, "Stand your ground". Personally if I was in your situation I would not let the dealership get away with it. I know you are 4 hours away, and you bought the spyder out of state. Have the dealership tow it back on there dime, and demand to have problems fixed, have the dealership open a case with BRP, the price that you paid for the spyder should be flawless.

Good luck!

Let us know what happens.

Deanna

Bad choice / advice. Standing your ground in this case you will not come out the victor. Find a local dealer, if possible and let them accomplish the warranty work.

This dealer, Marks Motorsports, has played many of their cards, and will “cheat” to win. The chances of them caring about the quality of their warranty work will not happen.

Also, not saying the buyer is at fault, but we are only hearing one side of the story. Sign the divorce papers and move on to a dealer that makes the customer happy.

[USAF]

Just curious, what made you buy from a dealer 3-4 hrs away? Did you not see any pending problems when you ordered it?

Zero inventory in my area for the model I wanted, They were the closest ones that had what I wanted in stock..

[blacklightning]

Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

I think that is the best bet for you. Just keep in mind that the local dealership is not the bad guy in this situation. I know that sometimes when someone is done wrong by a company or dealership, they will go in very defensive and take it out on the next (it is very tempting). But go in with a positive attitude that they will help you get the issue fixed, and believe that it will be a pleasant experience. Good luck and let us know how it goes.

[agrimm01]

Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

Great, good luck in dealing with the new dealer. Be sure and check the bike out top to bottom to see if there are any other issues that you may not have noticed. A couple other common issues are the rear trunk lid won't easily stay open on it's own and the side storage latches may be hard to operate.

[slhanks004]

Having just bought my own 2022 RTL a week ago, (with no problems observed after 200 miles - knock on wood), I am keenly interested in the outcome of your visit to the local dealer and if they were able to satisfy you.

[wes0228s]

Hi,
I had to adjust my spring tension on the Frunk release and it opens fine now. The Velcro discs are never going to remain in place. I have replaced mine with heavy duty ones and when the adhesive gets hot from the engine heat they just come loose. I finally siliconed them and installed little black flat head screws in the centers of the velcro and waited 1 days to cure. The liner now stays in place. The heated grips may be related to the switch plug not being connected all the way. Just carefully pop the switch out and pull up carefully and you may see the connecter ai loose.
Happy trails!
Wes

[Heisty]

I read you checked the tires, but didn’t see where you checked psi. On my first trip off the trailer I had a fair amount of wobbling, initially attributing it to 2 wheel experience and gripping too tightly. Long story short the I had 3 different tire pressures that varied by 10 psi. Corrected them and bike has driven hands free, a wobble/shake free since. May or may not help, but worth checking…

Suggest, as some others said, go see local dealer and find a way to walk in with a fresh slate. Neither they or BRP put you in this position, but you’re quite confident the product is great and they can help you out. Sounds like BRP is already on board. Have fun!

[Dasmoetorhead]

Sorry to hear about your problems.
I have the exact issues with my brand new F3s. Tires out of round and frunk won't pop open. I had the dealer test drive it 2 weeks ago, and they confirmed the vibration and said to leave it with them and they would get to it between regular appointments (ie weeks in shop) so I declined at the time, until I read your post. I just brought it back to them. Hopefully I'll have it back in a couple of weeks. I also confirmed tires were out of round, but you can't tell a dealership anything. By the way I know a little about Machinery, since I've been in the field for 40 years plus turning wrenches on just about everything.

[Mikey]

This thread was started in 2022, so I hope the OP has got his ride straighten out!! As for the rest of you helpful guy's, I wish you the best, the tires that come on these bikes are LESS than good, and have to be balanced, if not they will wobble, and the front ends need to be aligned! Good luck!!!

[Dasmoetorhead]

Mine were balanced, but if the tire is out of round no amount of wheel weights will cure that. My tires have no tale tell visual wearing issues from balance or alignment. I'd be happy if they just put a set of Kenda's on, as long as they were round. I know they're not very good, but I haven't experienced any problems with them except being out of round. Planned on replacing them of course with a decent car tire when the time came.

[Mikey]

Mine were balanced, but if the tire is out of round no amount of wheel weights will cure that. My tires have no tale tell visual wearing issues from balance or alignment. I'd be happy if they just put a set of Kenda's on, as long as they were round. I know they're not very good, but I haven't experienced any problems with them except being out of round. Planned on replacing them of course with a decent car tire when the time came.

If I were you and wanted to solve your problem, I would look into putting a set of car tires on, it's easy for the front, you just take them off and head to most any tire shop, and tell them what you want, or go online to Tire rack and order a set and then find a shop to break them down and balance them, take them home and put them on.

[fredgal]

If I were you and wanted to solve your problem, I would look into putting a set of car tires on, it's easy for the front, you just take them off and head to most any tire shop, and tell them what you want, or go online to Tire rack and order a set and then find a shop to break them down and balance them, take them home and put them on.

Replacing my front tires with Quatracs was one of the best things I have done to my F3L, worth every penny I spent on them... World of difference!