Page 1 of 2 12 LastLast
Results 1 to 25 of 37
  1. #1
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default Spyder has to stay at dealer?

    My dealer says that BRP policy says they have to keep the
    unit in-house while waiting for a backordered warranty part.
    The part is 3 Months out. Has anyone else been told this?
    I have tried for a month to get answers from BRP.


    TIA

  2. #2
    Ozzie Ozzie Ozzie Peter Aawen's Avatar
    Join Date
    Dec 2013
    Location
    Australia; Sth Aust, Adelaide Hills
    Posts
    9,523
    Spyder Garage
    0

    Default

    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    2013 RT Ltd Pearl White

    Ryde More, Worry Less!

  3. #3
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    Dealer told me if I take the Spyder,
    BRP will cancel part Order. I called
    BS from day one. Been calling and
    emailing BRP and always get replies
    of a supervisor will call you.

  4. #4
    Very Active Member JayBros's Avatar
    Join Date
    Jul 2014
    Location
    Mint Hill, NC
    Posts
    5,851
    Spyder Garage
    0

    Default

    Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
    Artillery lends dignity to what would
    otherwise be a vulgar brawl.
    ******************************
    Cognac 2014 RT-S

  5. #5
    Very Active Member Bfromla's Avatar
    Join Date
    Aug 2014
    Location
    Bossier LoUiSiAna
    Posts
    5,978
    Spyder Garage
    1

    Default

    Quote Originally Posted by JayBros View Post
    Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
    & or a loaner while you wait especially if is already decided to be warranty

    2013 STL SE5 BLACK CURRANT
    SpyderPop's: LED bumpskid
    SmoothSpyder: dualmode back rest
    T r * * LED:foam grip covers, Tricrings, FenderZ,
    brake light strips, wide vue mirrors
    Rivico SOMA modulation brake leds
    sawblade mowhalk fender accents
    minispyder dash toy
    Lid lox
    KradelLock
    Pakitrack
    GENSSI ELITE LED H4 headlights
    FLO (Frunk Lid Organizer)
    BRP fog lights, trailer hitch
    SENA 20S EVO
    2013 STL , Stock Stock Black currant

  6. #6
    Very Active Member BLUEKNIGHT911's Avatar
    Join Date
    Aug 2011
    Location
    Central VERMONT
    Posts
    20,273
    Spyder Garage
    0

    Default

    Quote Originally Posted by Peter Aawen View Post
    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    X's 10 ..... if this was your car do you think that stealer would hand you that line ...... the only time I've heard of a TIME delay was when the fix was under Warranty and BRP wanted to verify the part was broken ....Good luck ..... Mike

  7. #7
    Very Active Member troop's Avatar
    Join Date
    Aug 2019
    Location
    Stoughton, WI
    Posts
    2,524
    Spyder Garage
    2

    Default

    What is this back ordered warranty part? Does said part make the machine un-rideable ?


    2022 RT Sea To Sky
    --------------------------------
    2022 RT Seat To Sky , Mystery Blue

  8. #8
    Very Active Member
    Join Date
    Feb 2020
    Location
    N. Wilkesboro, NC
    Posts
    1,902
    Spyder Garage
    0

    Default

    My thought is similar to what troop said. If the broken part makes the bike either unridable or at least unsafe to ride, I can see this. I can even see the dealer not letting you continue to ride if it's some sort of recall, even if it's still technically safe to ride. If not, keep calling BuRP CC (best of luck w/that) or file a BBB or AG complaint.

  9. #9
    Very Active Member
    Join Date
    Apr 2020
    Location
    Edgerton,WI
    Posts
    557
    Spyder Garage
    1

    Question

    Quote Originally Posted by snuffy210 View Post
    My dealer says that BRP policy says they have to keep the
    unit in-house while waiting for a backordered warranty part.
    The part is 3 Months out. Has anyone else been told this?
    I have tried for a month to get answers from BRP.


    TIA
    What part is on a 3 month backorder?
    2019 F3L , Covid Blue

  10. #10
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
    Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.

  11. #11
    SpyderLovers Sponsor BajaRon's Avatar
    Join Date
    Aug 2007
    Location
    Greeneville, TN
    Posts
    13,522
    Spyder Garage
    0

    Default

    Quote Originally Posted by Peter Aawen View Post
    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    Here you go.

    My feeling is that this dealership does not want to do the work. Or, they are afraid they order the part and you get it done elsewhere. I believe that 'ELSEWHERE' is your key to resolution on this one.

    bs-meter.jpg
    Shop Ph: 423-609-7588 (M-F, 8-5, Eastern Time)

    Only SLOW people have to leave on time...





  12. #12
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...

  13. #13
    Very Active Member JKMSPYDER's Avatar
    Join Date
    Dec 2012
    Location
    Murphy, NC
    Posts
    1,389
    Spyder Garage
    1

    Default

    Possibly a short term solution would be for you to give them a credit or debit card number. This might make them feel more comfortable in letting the Spyder go. Then when the part comes in you could bring it back. Knowing that they have your number this would insure you would not get it repaired elsewhere.

    Another thought is that if the dealer really valued you as a customer they would take the switch assembly off of another Spyder in their showroom.
    2020 F3 Ltd

    Spyderpops Bumpskid
    Spyderpops Brake/Run/Turn Signal LED's
    Lamonster Garage LED Fog Lights and Headlights
    2013 ST-S retired 1/9/16 at 25,061 miles
    2015 F3S sold at 77,565 miles.
    2015 F3-S , BajaRon Plugs Can-Am Red

  14. #14
    Very Active Member ARtraveler's Avatar
    Join Date
    Feb 2010
    Location
    Valley Springs, AR
    Posts
    41,275
    Spyder Garage
    8

    Default

    The BS meter is in full operation here. The dealer is an outright liar. I would not trust them for anything. Are they cheating on their floor plan? And need to have stock on the floor to match inventory numbers? I know a couple places where that has actually gone on with other motorcycles.

    Time to find a better dealer. And they must release your Spyder, they cannot legally keep it.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow)

    MY FINAL TALLY: 7 Spyders, 15 years, 205,500 miles

    IT HAS BEEN A LONG, WONDERFUL, AND FUN RIDE.
    2020 F3L , Magma Red

  15. #15
    Very Active Member
    Join Date
    Feb 2020
    Location
    N. Wilkesboro, NC
    Posts
    1,902
    Spyder Garage
    0

    Default

    What's the name of the dealer? I'm not in KY but I'm sure others would like to avoid them, if possible.

  16. #16
    Very Active Member BLUEKNIGHT911's Avatar
    Join Date
    Aug 2011
    Location
    Central VERMONT
    Posts
    20,273
    Spyder Garage
    0

    Default

    Quote Originally Posted by snuffy210 View Post
    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...
    OMG .....I would be thinking " your State Attorney's office " ..... as others have said Total BS .... good luck .... Mike

  17. #17
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    I will hold off on naming the dealer... for now.
    I took the Service Writers word that the hold Policy
    was from BRP. I will be contacting the dealer, since
    BRP Customer Support is non-existent.

  18. #18
    SpyderLovers Sponsor BajaRon's Avatar
    Join Date
    Aug 2007
    Location
    Greeneville, TN
    Posts
    13,522
    Spyder Garage
    0

    Default

    Quote Originally Posted by snuffy210 View Post
    Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
    Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.
    Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
    Shop Ph: 423-609-7588 (M-F, 8-5, Eastern Time)

    Only SLOW people have to leave on time...





  19. #19
    Very Active Member
    Join Date
    Sep 2020
    Location
    Platte City, MO
    Posts
    595
    Spyder Garage
    0

    Default

    Quote Originally Posted by snuffy210 View Post
    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...
    So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
    dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
    Peggy and Howard

    Hers: 2013 Spyder ST-S SM5

    His: 1999 Honda VFR Interceptor

  20. #20
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    Quote Originally Posted by Possible View Post
    So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
    dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
    The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.

  21. #21
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    Quote Originally Posted by BajaRon View Post
    Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
    Great. Part # 710008091

    Thank You!

    Oops! Posted wrong # Earlier.

  22. #22
    Very Active Member
    Join Date
    Sep 2020
    Location
    Platte City, MO
    Posts
    595
    Spyder Garage
    0

    Default

    Quote Originally Posted by snuffy210 View Post
    The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.
    Yeah, that really is unreasonable, and I've never heard of a shop doing that. Hopefully there are other shops that aren't too far to use.
    Peggy and Howard

    Hers: 2013 Spyder ST-S SM5

    His: 1999 Honda VFR Interceptor

  23. #23
    Active Member tibadoe's Avatar
    Join Date
    May 2013
    Location
    Gladys, VA
    Posts
    362
    Spyder Garage
    0

    Default

    Quote Originally Posted by snuffy210 View Post
    Great. Part # 710008091

    Check out Cheap Cycle Parts - 710008091 Looks as if it may be in stock.
    ----
    Joe

    2023 F3

  24. #24
    Member
    Join Date
    Jul 2020
    Location
    KY
    Posts
    12
    Spyder Garage
    0

    Default

    Tried to call "Cheap Cycle Parts" keeps disconnecting??

  25. #25
    Very Active Member JayBros's Avatar
    Join Date
    Jul 2014
    Location
    Mint Hill, NC
    Posts
    5,851
    Spyder Garage
    0

    Default

    I believe the correct PN is 710006576. The original PN was 710005427 but is listed as changed to the former by Cheap Cycle Parts. CCP also lists the part as specifically for the 2018 F3 Ltd, amongst other F3s. PN 710008091 is listed by CCP as for MY 2020 and 2021 F3s. Send this post, along with a complete, polite litany of the BS you are getting from the dealership to brpcare@brp.com and ask them to get off their backsides and get a WARRANTY part, 710006576, for your Spyder from CCP, who has it in stock. Last step, find a new dealership.
    Artillery lends dignity to what would
    otherwise be a vulgar brawl.
    ******************************
    Cognac 2014 RT-S

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •