Spyder has to stay at dealer?

[snuffy210]

My dealer says that BRP policy says they have to keep the
unit in-house while waiting for a backordered warranty part.
The part is 3 Months out. Has anyone else been told this?
I have tried for a month to get answers from BRP.


TIA

[Peter Aawen]

Where's that BS Meter when you need it!!

You got any other dealers within a day's travel you could go to? If so, I would!

[snuffy210]

Dealer told me if I take the Spyder,
BRP will cancel part Order. I called
BS from day one. Been calling and
emailing BRP and always get replies
of a supervisor will call you.

[Gordy]

how in hell would BRP know unless dealer tells them

[BLUEKNIGHT911]

Where's that BS Meter when you need it!!

You got any other dealers within a day's travel you could go to? If so, I would!

X's 10 ..... if this was your car do you think that stealer would hand you that line ...... the only time I've heard of a TIME delay was when the fix was under Warranty and BRP wanted to verify the part was broken ....Good luck ..... Mike

[pauly1]

BRP.com shows part available for 2018 F3-L with expected delivery in under 2 weeks. No mention of backorder status on their website.

I've gotten better delivery direct from BRP, with delivery to local dealer, than I have out of CCP. And, frankly, the price was more expensive from CCP when one factors in shipping. A recent order had parts here in 3 business days vs the 2 - 3 weeks stated by CCP.

[BajaRon]

Where's that BS Meter when you need it!!

You got any other dealers within a day's travel you could go to? If so, I would!

Here you go.

My feeling is that this dealership does not want to do the work. Or, they are afraid they order the part and you get it done elsewhere. I believe that 'ELSEWHERE' is your key to resolution on this one.

bs-meter.jpg

[snuffy210]

The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...

[BLUEKNIGHT911]

The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...

OMG .....I would be thinking " your State Attorney's office " ..... as others have said Total BS .... good luck .... Mike

[Possible]

The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...

So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.

[snuffy210]

So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.

The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.

[gkamer]

The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...

From what I've seen in the past, that's not an unusual practice. You bring your vehicle in with a problem and the dealer charges a fee ($100.00 from what I've seen, you figure out what's wrong.) If you elect to have that dealer fix the problem, that fee is included in the overall repair cost. If you decided that have the work done later, you pony up the original diagnostic fee.

[JayBros]

Tell the dealership to open a case with BRP and take the warranty part off another Spyder.

[Bfromla]

Tell the dealership to open a case with BRP and take the warranty part off another Spyder.

& or a loaner while you wait especially if is already decided to be warranty

[troop]

What is this back ordered warranty part? Does said part make the machine un-rideable ?

[MONK]

My thought is similar to what troop said. If the broken part makes the bike either unridable or at least unsafe to ride, I can see this. I can even see the dealer not letting you continue to ride if it's some sort of recall, even if it's still technically safe to ride. If not, keep calling BuRP CC (best of luck w/that) or file a BBB or AG complaint.

[snuffy210]

Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.

[BajaRon]

Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.

Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.

[snuffy210]

Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.

Great. Part # 710008091

Thank You!

Oops! Posted wrong # Earlier.

[tibadoe]

Great. Part # 710008091

Check out Cheap Cycle Parts - 710008091 Looks as if it may be in stock.

[BajaRon]

Great. Part # 710008091

Thank You!

Oops! Posted wrong # Earlier.

Don't get anything yet. If I can get this, I can probably save you some cash. I should know by tomorrow.

Update:
I sent you a PM. Just let me know if I can be of help.

[bikerchris1270]

My dealer says that BRP policy says they have to keep the
unit in-house while waiting for a backordered warranty part.
The part is 3 Months out. Has anyone else been told this?
I have tried for a month to get answers from BRP.


TIA

What part is on a 3 month backorder?

[JKMSPYDER]

Possibly a short term solution would be for you to give them a credit or debit card number. This might make them feel more comfortable in letting the Spyder go. Then when the part comes in you could bring it back. Knowing that they have your number this would insure you would not get it repaired elsewhere.

Another thought is that if the dealer really valued you as a customer they would take the switch assembly off of another Spyder in their showroom.

[ARtraveler]

The BS meter is in full operation here. The dealer is an outright liar. I would not trust them for anything. Are they cheating on their floor plan? And need to have stock on the floor to match inventory numbers? I know a couple places where that has actually gone on with other motorcycles.

Time to find a better dealer. And they must release your Spyder, they cannot legally keep it.

[MONK]

What's the name of the dealer? I'm not in KY but I'm sure others would like to avoid them, if possible.