What to do when all parts don't come with order

[Sammie]

Well, what do you do when you order something and the supplier forgets to send the required bolts? You send them an email and they say they will send you the correct required bolts except a week later still no bolts. Multiple emails sent after the first email and they go unanswered.
I guess you go to local brick and mortar and modify a bolt to work until you can find the correct bolts and spend more money for stainless allen head bolts that you had already paid for but the supplier didn't include and fibbed about sending them out to you. It's not pretty but it sucks buying a part and can't install it and the supplier ignores you.
You live and learn I guess.

[2dogs]

If you paid online with a credit card, call your card company and stop payment and start a dispute. I've had to do it more than once and it works.

[JP58]

You need to publicly call out on the dealer for poor service. On there Facebook page is the best if they have one. That is the only way to get them to change things for the better.

[askitee]

If you paid online with a credit card, call your card company and stop payment and start a dispute. I've had to do it more than once and it works.

I 2nd this suggestion. Have used this myself and the CC company on both occasions were brilliant.

Who was the supplier? It will help us to not get stung by the same ppl

[2dogs]

I've been told and I've never done this myself, but if a number of customers get on social media and detail bad experienced with a particular company, it grabs their attention quickly. It's very hard for a company to recover from bad reviews on Facebook.

[Tango]

We need to know the supplier! Tom

[Gwolf]

If it was just some bolts missing, I would go to the hardware store and buy some. If the bolts that do come with parts are not good quality, and often they are not, I throw them in a spare bolts bucket and go buy good quality bolts anyway. I might use some of the Cheap Charley bolts on the tractor or a farm trailer, but not on a motorcycle. Not usually worth shipping charges to return something because it is missing $10 worth of bolts. Some of the parts you order are intended to reuse the old bolts.

[Peter Aawen]

Just be aware everyone, more and more people are discovering to their great cost that bad-mouthing a supplier/service provider on-line can be a very expensive mistake!! The supposed 'anonimity' of social media is largely a myth, which means that feeling brave because you're hiding behind a keyboard and so going to town on some supplier might not be such a smart idea!! Reasoned, factual posts about a shortfall in a delivery shouldn't be an issue, but even facebook & google have found that they aren't beyond the rule of law and not only they, but also their posters can be called to account - so please, don't fall into the trap of getting carried away & naming & shaming supliers on-line just cos you can - and especially don't go making any unsubstantiated, reputation/business damaging, &/or personal claims about suppliers/service providers on-line thinking they won't react badly!!

There have been an increasing number of these 'bad review' cases ending up in the courts, and many of them are being found in favour of the supplier/provider, often because altho the person who posted the 'bad review' did tell the 'truth' about their experience, they simply didn't give the supplier/provider the time or opportunity to remedy the situation before said bad-mouthing commenced!! And once those 'claims' or comments mentioned above start, things can become very real very quickly!!

And it gets worse - at least here in Australia, and I suspect in some other (applicable to this discussion) countries too, under some circumstances any 'social media site' that allows that sort of bad-mouthing post to remain live can also be held liable for any resulting damages, and there are even sites that have been forced into closure due to posters saying things that ended up in court!

So maybe it'd be best to try and work with the supplier first, and if necessary, fully explore any/all other options for redress before going to town with the naming and shaming here &/or elsewhere?! Just sayin'

[2dogs]

"Well, what do you do when you order something and the supplier forgets to send the required bolts? You send them an email and they say they will send you the correct required bolts except a week later still no bolts. Multiple emails sent after the first email and they go unanswered."

If one were to post truthful detailed experiences they should be free of liable. Yes, the net is full of liers who embellish and even make up lies under different names. Even worse yet are producers who create their own product reviews to promote sales.

[askitee]

Just be aware everyone, more and more people are discovering to their great cost that bad-mouthing a supplier/service provider on-line can be a very expensive mistake!!.............................Fully explore any/all other options for redress before going to town with the naming and shaming here &/or elsewhere?! Just sayin'

Not if you keep to the facts!!!

[Peter Aawen]

Not if you keep to the facts!!!

I can only agree that's generally true - as I said earlier 'Reasoned, factual posts about a shortfall in a delivery shouldn't be an issue'

But then there's always the argument of 'the Three Truths' - only in this buyer/seller scenario, those Personal, Political, and Objective Truth's might be better represented &/or paraphrased as being the Buyer's Truth, the Seller's Truth, and the Court's Truth; and that last one may or may not be somewhere in-between the other two.....

And sometimes, if not actually most often... arriving at that particular Truth can be a very expensive & possibly even painful process, even if it IS eventually found in your favour!! The overall cost, & not necessarily just the $$ outlay, frequently far outweighs any gains that you might realise!

Just sayin'

[Bfromla]

All above have failed to mention the COVID impact & fires that have any & all delivery service bum jacked even if suppliers get it right.

[2dogs]

Both Peter and Bfromla have excellent points. Quite often negative reviews from varying sources will show consistency thereby discouraging litigation. Personally, I will forgo a profit to avoid having a dissatisfied customer. It is much cheaper in the long run.

[2dogs]

All above have failed to mention the COVID impact & fires that have any & all delivery service bum jacked even if suppliers get it right.

I forgot about the COVID factor. I just purchased a small camp trailer and began ordering items for it. I went through and Amazon and because of COVID Amazon Prime went into the toilet. For the time being, don't expect 2-day shipping. Of all the items I ordered only one made it in 2-days. All the others are one or two weeks out.

[gkamer]

Just be aware everyone, more and more people are discovering to their great cost that bad-mouthing a supplier/service provider on-line can be a very expensive mistake!!

I have to agree with Peter. I've read a number of stories of people who have posted bad reviews on line and have lived to regret it. Especially when it's over something pretty mundane. You'll realize pretty quickly that maybe you should have just moved on when that process server or local law enforcement shows up at your front door with a subpoena bearing your name.

[pegasus1300]

So after all the posts and 4 days, what did you do?

[Gwolf]

So after all the posts and 4 days, what did you do?

Ain't changed my mind........... I would go to the hardware store.

[Sammie]

Well, I was lucky enough to find the socket head bolt at tractor supply, lowes, home depot and no other brick and mortar around me seemed to carry that socket head bolt in the needed size. It's not stainless like what would have come with the part but it looks better than the engineering I had in there. For those that ask for suppliers name that I think I will not name drop because I still think they are good people but I just think they maybe relying to much on their employees. Missing part is one thing, lying to your customer and then ignoring them afterwards is not good customer service. If you say you going to do something (in writing non the less), Do It.