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  1. #1
    Active Member bayoumanPIBE's Avatar
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    Default Brake Caliper Issue Stuck

    Should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck?

    I took my bike up to the local BRP dealer to change my rear tire before they opened at 9am.

    2.45pm I was told to come up there and pick up my bike because the tire change was just about done. Upon arrival, I was told there was an issue now and they don't know how long it will be...

    So, I walked back to the service area to get answers on why the job is not done. This guy is on the floor with some tool and cheater bar (socket) thing looking like the damn hulk trying to make the calipers open or close...which ever.

    Hey said, they do not know what to do. I got home and did a quick search online and found all kinds of suggestions and some that ryders stressed to not use force.

    While using the tool and tremendous amount of force, I noticed he was not paying attention and the other end of this tool was not only scratching but GOUGING some marks into the rear wheel/rim.

    That was at 2:45pm, they closed at 3pm and won't get back on it until Monday at some point.

    I am now unable to go riding this afternoon as planned, and had to just now cancel a ride for tomorrow with some new friends I met.

    Again, my question...should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck...or am I overreacting?

    Life's short...Play it by ear and ryde!

  2. #2
    Very Active Member Mikey's Avatar
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    I would hope he would know, but the sucky part is, you don't know, what he don't know until the s%$# hit's the fan!!!! But now you know!!!! SORRY I have said before, it's darn hard to find a good shop to work on these things. I have gone to the shop where I have had some work done, and asked some questions about issues that are going on with my ride and left there knowing full well I had more of a clue of my bike than he did! When you do find a good shop make sure you blast it out and tell the rest of us! Good Luck
    2012 RTL , Pearl

  3. #3
    Active Member bayoumanPIBE's Avatar
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    I so agree. H3LL, I've been wanting to quit my job and find something new. Maybe I should get official training, open a great shop and give great-honest-customer service along with work to-boot. I will be posting an update Monday...sigh.
    Life's short...Play it by ear and ryde!

  4. #4
    Very Active Member Mikey's Avatar
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    Move to Maine, Ill find you a place in Freeport!!! Ill retire and be your grease monkey!!
    2012 RTL , Pearl

  5. #5
    Active Member GearHd's Avatar
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    If I remember correctly you need a tool to literally spin the piston back into the caliper to compensate for the park brake mechanism screwing the piston out every time you apply the park brake. They'll never just push the piston back into the caliper, it needs to basically thread back in.
    Wife has a 2014 ST-L
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  6. #6
    Active Member bayoumanPIBE's Avatar
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    From what I also read to tack onto ya'lls is to not use force...I'm nervous they are going to screw up something and not tell me and I find out the hard way...I'm trying to honestly give them the prayers to do what's right.
    Life's short...Play it by ear and ryde!

  7. #7
    Active Member bayoumanPIBE's Avatar
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    @Mikey...that'd be awesome. I've always wanted to visit Maine and all over around those parts. Heck, 13 years of raising two kids...now both my kids are out of the house now, sell my place, tell my boss what I really think and then head north. Might even find me a good lady up there...Dreams huh...gotta love 'em.

  8. #8
    Very Active Member JayBros's Avatar
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    Your experience is a regrettable but, unfortunately, common occurrence in many retail establishments. Changing a tire is a simple job, right? Therefore everything about the job should be simple so it can anyone who is 98.6 breathing 72 per can do it, right? WRONGO!

    IMO you have an excellent opportunity for a "Come to Jesus" meeting with the service manager and/or owner about the correction of the problem and a NEW rear wheel and perhaps brake caliper for your Spyder.
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  9. #9
    Very Active Member JKMSPYDER's Avatar
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    Since you have a 2014 ST you have the Brembo brakes. The piston has to be screwed in clockwise whenever the caliper is taken off the rotor. It cannot be pushed in with clamps or a pry bar. Besides a new rim you should also demand a new caliper and rear brake assembly at the dealer’s expense. Any knowledgeable BRP mechanic should know about the procedure!!
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  10. #10
    Active Member bayoumanPIBE's Avatar
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    Quote Originally Posted by JayBros View Post
    Your experience is a regrettable but, unfortunately, common occurrence in many retail establishments. Changing a tire is a simple job, right? Therefore everything about the job should be simple so it can anyone who is 98.6 breathing 72 per can do it, right? WRONGO!

    IMO you have an excellent opportunity for a "Come to Jesus" meeting with the service manager and/or owner about the correction of the problem and a NEW rear wheel and perhaps brake caliper for your Spyder.
    I hear/read ya...especially since this dealer is really needing to kick up things a notch being in between two really big cities off a major interstate...here in Columbia, MO between KC and St Louis off I-70. I had a great conversation with the svc mgr last week...he's new to this place and has already made some changes in staff, etc. I'm hoping and praying he'll do me up right come Monday...

  11. #11
    Active Member bayoumanPIBE's Avatar
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    Quote Originally Posted by JKMSPYDER View Post
    Since you have a 2014 ST you have the Brembo brakes. The piston has to be screwed in clockwise whenever the caliper is taken off the rotor. It cannot be pushed in with clamps or a pry bar. Besides a new rim you should also demand a new caliper and rear brake assembly at the dealer’s expense. Any knowledgeable BRP mechanic should know about the procedure!!
    That's what I was screaming in my head as I was coming home...I wanted to yell up there, but being my size they'd probably would've a bit nervous. I just want to be treated right and to have my ryde fixed safely. It's not only me out there...it's others I need to be watch out for...they screw me up and it could hurt others as well. It's huge deal to me.

  12. #12
    Active Member bayoumanPIBE's Avatar
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    Another thing is that I will not know what to look for to ensure they are not screwing me over by saying they completed things and put it all back together...well, together is one thing, but to be correct is another. I'm a bit nervous...I really wanted to trust this place...and honestly I still can be I suppose come Monday we'll see...

  13. #13
    Very Active Member BLUEKNIGHT911's Avatar
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    Default stuck caliper

    I'm guessing the pads are stuck ON …. and won't release ….. This is the fault of whoever did the work ….. incompetency abounds at some if not most dealerships today … sad, sad, sad …..jmho …. Mike

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    Active Member bayoumanPIBE's Avatar
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    I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!"

  15. #15
    Very Active Member canamjhb's Avatar
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    I think you should feel really fortunate that you were able to witness the incompetence of the person trying to masquerade as a mechanic. Just can't imagine how many things like this just get swept under the carpet. Knowledge is power. You have an opportunity to do the new service manager a favor. Keep us posted. Thanks..... Jim
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  16. #16
    Active Member bayoumanPIBE's Avatar
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    @canamjhb -- Very good thought...didn't think of that...thanks, and I will! I appreciate all of ya'll.
    Life's short...Play it by ear and ryde!

  17. #17
    Thinks out loud Jeriatric's Avatar
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    Quote Originally Posted by bayoumanPIBE View Post
    I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!"
    The only cert he holds is STUPID


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  18. #18
    Very Active Member Chupaca's Avatar
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    Default Bummer.....

    Should they know...?? Of course. I and all those that worked with or for me were taught to rock the caliper side to side slide it off the disc and insert a shim to hold the pads apart. These machines with the push button park brake do present and additional problem. Do hope they did not damage the piston...
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  19. #19
    Thinks out loud Jeriatric's Avatar
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    Quote Originally Posted by bayoumanPIBE View Post
    I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!"
    BRP "Frequently asked questions"

    What if I have a concern related to the speed or quality of service on my vehicle by a BRP dealer?

    Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact BRP customer service.

    Good luck with that. But that's BRP's recommendation.


    Identify what you have control over and find peace with what you don't.

  20. #20
    Very Active Member Bfromla's Avatar
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    Quote Originally Posted by bayoumanPIBE View Post
    Should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck?

    I took my bike up to the local BRP dealer to change my rear tire before they opened at 9am.

    2.45pm I was told to come up there and pick up my bike because the tire change was just about done. Upon arrival, I was told there was an issue now and they don't know how long it will be...

    So, I walked back to the service area to get answers on why the job is not done. This guy is on the floor with some tool and cheater bar (socket) thing looking like the damn hulk trying to make the calipers open or close...which ever.

    Hey said, they do not know what to do. I got home and did a quick search online and found all kinds of suggestions and some that ryders stressed to not use force.

    While using the tool and tremendous amount of force, I noticed he was not paying attention and the other end of this tool was not only scratching but GOUGING some marks into the rear wheel/rim.

    That was at 2:45pm, they closed at 3pm and won't get back on it until Monday at some point.

    I am now unable to go riding this afternoon as planned, and had to just now cancel a ride for tomorrow with some new friends I met.

    Again, my question...should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck...or am I overreacting?


    Still trying to figure out what bolt would need that amount of force done mine 2X now with nothing bigger than a 1/2” drive didn’t need to even try the impact wrench, not to get caliper off. I’m might be mechanically inclined but not trained & there’s not much to them. Hoping the rotor is not damaged or warped from whatever was being “HULKED” hopefully all goes well for you & management does good to keep you a happy customer.

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  21. #21
    Very Active Member BLUEKNIGHT911's Avatar
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    If the brakes are full on, to release I think you can loosen the hose connection on the caliper and relieve the pressure ….. the disk/wheel should be able to rotate at this point. …. I'm not a Brake specialist, but this seems logical, maybe someone else ( Billy Bovine ? ) will chime in - or PM Him direct ...... Mike

  22. #22
    Active Member bayoumanPIBE's Avatar
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    Hey all. Finally got my ryde back this afternoon, and rode it for about an hour and 1/2 highway, city and country roads. All seems fine. It still has that d@mn squeaky sound at times when hitting the brakes at a stop light. This has been like this for a long time now.

    The problem at the shop with the calipers was because one of the techs hit the parking break toggle when he should not have while doing the work replacing the tire. They wound up taking all of it (calipers, brakes, etc.) apart, bleeding things and doing more to it than I can remember.

    I have to take it back up there the end of the week so they can have the appropriate items to buff out the gouge marks in the rim.

    So, the new Service Manager did me right so far...he compensated a few things and I don't have to pay until the job is done...meaning my rim.

    I wasn't happy to begin with, but I feel things will get better since he told me he is the new guy and they let a few people go because they were no good for the business. So, i won't give up on them just yet.

    One thing, and ya'll might have an idea for me...but I noticed when I am sitting still and the engine is running and the parking brake is on, I can still roll it backwards. Not fast, but it seems like it should not roll at all forward or backwards when the parking brake is on.

  23. #23
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    Quote Originally Posted by bayoumanPIBE View Post
    ...One thing, and ya'll might have an idea for me...but I noticed when I am sitting still and the engine is running and the parking brake is on, I can still roll it backwards. Not fast, but it seems like it should not roll at all forward or backwards when the parking brake is on.
    No, it shouldn't roll. If they've taken it all apart as they have told you, it's possible that the park brake cable has not been set back to where it was originally. There is some adjustment at the caliper where the outer of the cable is set to length by adjusting the two clamping nuts on the cable ferrule. Perhaps it's too far out of adjustment for the brake mechanism to apply full holding force. It just takes a couple of spanners to adjust it correctly.

    Cross your fingers that it's that simple...

  24. #24
    Active Member bayoumanPIBE's Avatar
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    @PinkRosePetal - That's what I thought and knew better to be honest. I will be taking her back in for the rim damage later this week, so I'll ensure they correct that as well. H3ll...after all this, all my fingers and toes are crossed...they look like some dang weird duck feet.

    One more thing...the front steering seems rather tight. The front tires PSI's are as they should per the manual and tires. But, the faster I travel, the touchier the steering is...they really grip...feel like a NASCAR driver...barely turn left and literally go left...could it be from the new rear tire and it'd help lowering the PSI a bit? Or am I just paranoid from this rear tire issue?

    Would you or anyone reading this suggest trying the lower PSI in the front to loosen the turns?

  25. #25
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    I don't know about the tight steering, do you mean heavy to turn the bars? With the engine running the steering should be light to turn. I'd check that out if it's heavy because it has power assisted steering so there shouldn't be an issue.

    Spyders are twitchy until you get used to them and very sharp to respond to the slightest movement of the bars. A slack grip on the bars helps. I just have my fingers clipped over the grips when cruising and gently push and pull with the inside of my fingers, tighter corners need a big more effort.

    If the tyre pressures are correct, leave them be.

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