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  1. #1
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    Default F4 Customs – Happy but disappointed

    I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

    I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

    So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

    Cheers,

    J
    2018 F3 Limited black, dark

  2. #2
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    I bought a different brand windshield and once mounted garnered a 30% restocking fee, so I am living with it.

  3. #3
    Very Active Member Purple Guy's Avatar
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    Default

    Quote Originally Posted by jbim View Post
    I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

    I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

    So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

    Cheers,

    J
    Give them time to respond, they do a lot of rally's this time of year and it's most likely they just haven't got to your "query" yet.
    Don rocks the house when it comes to customer service and standing behind the product he sells.
    2014 RT-Ltd , Cognac

  4. #4
    SpyderLovers Sponsor F4 Customs's Avatar
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    Quote Originally Posted by jbim View Post
    I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

    I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

    So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

    Cheers,

    J
    This is Don Frank at F4 Customs and for some reason we must not have received your call or e-mail. Please reach out to me at donfrank@f4customs.com or by calling me at 330-968-4644 and we will get this resolved right away for you.
    Thanks
    Don Frank
    President
    F4 Customs
    F4 Customs, Inc.
    "The Motorcycle Windshield Folks"
    941-347-7496
    sales@f4customs.com
    <a href='http://www.spyderlovers.com/adserver/www/delivery/ck.php?zoneid=22' target='_blank'><img src='http://www.spyderlovers.com/adserver/www/delivery/avw.php?zoneid=22&cb=567846784' border='0' alt='' /></a>

  5. #5
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    Quote Originally Posted by F4 Customs View Post
    This is Don Frank at F4 Customs and for some reason we must not have received your call or e-mail. Please reach out to me at donfrank@f4customs.com or by calling me at 330-968-4644 and we will get this resolved right away for you.
    Thanks
    Don Frank
    President
    F4 Customs
    Indeed, I spoke with Don and we agreed on a solution.

    Cheers

    J
    2018 F3 Limited black, dark

  6. #6
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    Yep. Those guys at F4 customs take care of their customers and offer great products.
    2018 F3T , Lamonster Brake Pedal Extender (#4 Setting) White

  7. #7
    Active Member drhunt204's Avatar
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    I'm glad you are having your issue resolved.

  8. #8
    Very Active Member Cruzr Joe's Avatar
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    F4 Customs ROCKS when it comes to quality and customer service.


    Cruzr Joe
    2018 F3 Limited, BRP Driver Backrest, Spyderpops Lighted Bump Skid, Dual Spyclops Light, Mirror Turn Signals, Laser Alignment, Engine LEDs, Fog Lights With Halo's, Cushion Handgrips, BRT LEDs, and Under Lighting, Lamonster IPS, (with Clock), F4 25" Vented Windshield with Wings, Airhawk "R" Cushions. Position 4 Brake setting, Short reach Handlebars, Dash Mounted Voltmeter and 12 Volt Plug. Set of 3rd pegs. Extended Passenger Seat. Exterior BRP Connect setup, Ultimate Trailer

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