Congrats on your new spyder. When you mentioned most dealers did not know much about the dash, I became a victim of the exact same thing. After purchasing I checked the firmware version and it showed 10. I learned on this forum that the new firmware should be 20. I returned to my dealer in Fort Lauderdale FL only to find out they really don't know how to update it. I'm waiting to hear from Can Am on where to go.
It doesn't affect the ride and I hope you are having as much fun as we are with our new Spyder.