2018 RT Limited review continued...

[Jim&Melissa]

Well to continue my review of my bike, I wanted to post my buying experience that I had the day I purchased my bike.

1st: The people were really great. Along with the salesman as well.

2nd: The process involved was pretty straight forward. Of course, as with buying any new vehicle, there is a bit of paperwork..

3rd: The salesman was very nice, but I believe was lacking in the knowledge of the BRP Connect system. Which I believe wasn't all his fault. In my personal opinion, BRP should send all the dealers sales staff to some kind of training on the BRP Connect system.

4th: The sale person failed to inform me of the $90 MasterCard gift card form to fill out. Which would cover the purchase of the Navigation software for my smartphone. Which my wife found after the fact, in the trunk area of the bike. That being said, I went online like the card said to do, and was trying to fill out the info so I could get a refund on my purchase. Low and behold, when it told me to upload my Can-Am bill of sale and the receipt of my purchase of the Genius Map navigation, it wont let me upload my bill of sale on the bike. It asks for the VIN# etc.. I put all that in and it won't except my uploaded file. Not sure what thats all about, but afer about an hour trying to upload it, I gave up ans to heck with it. BRP thus far, minus how great the bike rides, has been a royal pain in the rear. When i go to upload the info about the bike, it shows it's uploading and never finishes past 95%.

So, i am still waiting to hear something back about from my previous issue. They have reached out to me on that, which I am happy about. But, i have a feeling it won't resolved before I head out to my motorcycle rally.

So if I don't hear anything back, I'm not sure what I am going to do.

Thanks

[bhern]

Wow. Must be pretty awesome software...

[ARtraveler]

Well to continue my review of my bike, I wanted to post my buying experience that I had the day I purchased my bike.

1st: The people were really great. Along with the salesman as well.

2nd: The process involved was pretty straight forward. Of course, as with buying any new vehicle, there is a bit of paperwork..

3rd: The salesman was very nice, but I believe was lacking in the knowledge of the BRP Connect system. Which I believe wasn't all his fault. In my personal opinion, BRP should send all the dealers sales staff to some kind of training on the BRP Connect system.

4th: The sale person failed to inform me of the $90 MasterCard gift card form to fill out. Which would cover the purchase of the Navigation software for my smartphone. Which my wife found after the fact, in the trunk area of the bike. That being said, I went online like the card said to do, and was trying to fill out the info so I could get a refund on my purchase. Low and behold, when it told me to upload my Can-Am bill of sale and the receipt of my purchase of the Genius Map navigation, it wont let me upload my bill of sale on the bike. It asks for the VIN# etc.. I put all that in and it won't except my uploaded file. Not sure what thats all about, but afer about an hour trying to upload it, I gave up ans to heck with it. BRP thus far, minus how great the bike rides, has been a royal pain in the rear. When i go to upload the info about the bike, it shows it's uploading and never finishes past 95%.

So, i am still waiting to hear something back about from my previous issue. They have reached out to me on that, which I am happy about. But, i have a feeling it won't resolved before I head out to my motorcycle rally.

So if I don't hear anything back, I'm not sure what I am going to do.

Thanks

As usual, the Marketing people seem to have dropped the ball. I won't go back and reiterate some of my "all time" favorites. We did not call one the "Sturgis" for anything smart though.

[iMotorsports]

Your dealer might be able to help you with that (uploading for the coupon).

[Flamewinger]

They will work with you to get this resolved. I had to email and email and email a few times to get the process to work and got the card. I also wasn't told about the added cost of Genius Maps nor the cash card. So I had to do a lot of leg work myself. Good luck.

[Al_lockup]

What color RT did you get?

[Jim&Melissa]

What color RT did you get?

White

[Fatcycledaddy]

As usual, the Marketing people seem to have dropped the ball. I won't go back and reiterate some of my "all time" favorites. We did not call one the "Sturgis" for anything smart though.

To be fare, it might not be marketing that dropped the ball.
When I worked a Pontiac and Oldsmobile dealership, there were classes offered for sales people and shop managers to attend when the first diesels came out. Our dealership owner chose not to send anyone because "I can't afford to have you guys gone for 2 days".
Then when we sold the first diesel to a person that only drove about 5 miles at a time and about 30 miles per week, the customer had nonstop problems with the car and the manufacture got blamed.
Yes those first diesels were problem prone, but yet it the salesman had learned a little more about them, he would have known that diesels were not made for short trips in the winter time.

[BRPcare]

Well to continue my review of my bike, I wanted to post my buying experience that I had the day I purchased my bike.

1st: The people were really great. Along with the salesman as well.

2nd: The process involved was pretty straight forward. Of course, as with buying any new vehicle, there is a bit of paperwork..

3rd: The salesman was very nice, but I believe was lacking in the knowledge of the BRP Connect system. Which I believe wasn't all his fault. In my personal opinion, BRP should send all the dealers sales staff to some kind of training on the BRP Connect system.

4th: The sale person failed to inform me of the $90 MasterCard gift card form to fill out. Which would cover the purchase of the Navigation software for my smartphone. Which my wife found after the fact, in the trunk area of the bike. That being said, I went online like the card said to do, and was trying to fill out the info so I could get a refund on my purchase. Low and behold, when it told me to upload my Can-Am bill of sale and the receipt of my purchase of the Genius Map navigation, it wont let me upload my bill of sale on the bike. It asks for the VIN# etc.. I put all that in and it won't except my uploaded file. Not sure what thats all about, but afer about an hour trying to upload it, I gave up ans to heck with it. BRP thus far, minus how great the bike rides, has been a royal pain in the rear. When i go to upload the info about the bike, it shows it's uploading and never finishes past 95%.

So, i am still waiting to hear something back about from my previous issue. They have reached out to me on that, which I am happy about. But, i have a feeling it won't resolved before I head out to my motorcycle rally.

So if I don't hear anything back, I'm not sure what I am going to do.

Thanks

Hello @Jim&Melissa,

We apologize for the issues, but rest assure we are here to help to make the claim process as smooth as possible. Please send us an email to brp.care@brp.com. We would be happy to assist you further.

Sincerely,
Stephanie - BRPcare

[oldguyinTX]

It has been said on this forum many times, and it is all too true, that dealers are the absolute weakest link in the BRP chain. I have been told by folks at BRP that they don't really have a lot of control over dealers, but never got a deeper explanation as to why, and what they can or cannot "make" dealers do. I am now on my fourth dealer, and I believe I have finally found a winner. It only took 5 years and lots of complaints to BRP.