Customer Service. Confirming A Lesson We All Know

[ThreeWheels]

I bought my condo in late 2010 after my last divorce.
I upgraded the kitchen faucet to a Peerless with a pull out spray wand in early 2011.
The control buttons for the spray wand stopped working. I can get the spray to go on, but it's impossible to return to the streaming function.
I still have the parts list and called Peerless with the ID numbers to buy the repair parts.
It seems that after only 7 years of service, I can't buy the repair parts.
My faucet has a lifetime warranty, so they are shipping me the parts for free!
Pretty cool, huh ??

[ARtraveler]

Works for me.

[canamjhb]

Had a flexible shower hose on my boat. For some reason I kept the original package and after a few years it developed a crack and leak. The package said "Lifetime Guarantee". Took it back to the pluming store and they gave me a new one. Owned the boat 26 years and did this 3 or 4 times. A deal is a deal.......

[ofdave]

had a similar faucet experience with Moen.
Faucet broke after 5 years or so, made a call to get repair parts and was told they don't make that model anymore. I received a new faucet, similar- current model in 3 days.
It's good to see companies stand behind their product and keepthier word.

Other side of the customer service coin-got a Fomotion handlebar clock and thermometer for Christmas from my daughter one year. The minute hand came off the clock, called Fomotion since there is a warranty. They told me I needed a receipt. Told them it was a gift and I usually do not get a receipt with a gift. I was told tough, no warranty-no replacement without a receipt. I will never purchase a thing from Fomotion again and will share this experience every chance I get. Bad company

[missouriboy]

I have one to share, even though it didn't happen to me (to a friend)...

His portable generator blew the engine after very, very few hours of use (broke the crankshaft). They said, "Send crankshaft so we can x-ray it."

Then they said, "Yup, crankshaft metal was defective." And sent him...

Not a new crankshaft...
Not a new engine...
...But a whole brand new generator just like the one he had!

And that company was Briggs & Stratton.

[Bob Denman]

We've got a Moen faucet in the kitchen. We had it installed just about 30 years ago...
Whenever it starts to drip: I just send them an email, and they send me new guts for it.
(We've actually gotten pretty good at doing the "heart transplant"! )

[BLUEKNIGHT911]

had a similar faucet experience with Moen.
Faucet broke after 5 years or so, made a call to get repair parts and was told they don't make that model anymore. I received a new faucet, similar- current model in 3 days.
It's good to see companies stand behind their product and keepthier word.

Other side of the customer service coin-got a Fomotion handlebar clock and thermometer for Christmas from my daughter one year. The minute hand came off the clock, called Fomotion since there is a warranty. They told me I needed a receipt. Told them it was a gift and I usually do not get a receipt with a gift. I was told tough, no warranty-no replacement without a receipt. I will never purchase a thing from Fomotion again and will share this experience every chance I get. Bad company

.............And I won't buy anything either .............Mike

[BigGuy66]

... to hear about great customer service, especially those companies that stand behind the "Lifetime Guarantee" that goes with the product.

[Chupaca]

Great customer service good to hear now and again...