BRP CAME THROUGH FOR ME

[oldguyinTX]

This is a followup to my "I'M FED UP" thread. I spoke with the BRP rep today, and my Spyder is ready to come home. BRP's intervention with the dealer, was, in my opinion, invaluable in resolving the problem with my Spyder, as well as with the dealer. I feel that BRP treated me very fairly and was very honest with me. I simply stated my case clearly to them, asked for what I thought was reasonable, (I certainly did not ask them to pay for the oil & filter(s) change, as that is ordinary maintenance which I feel that I am responsible for) and they agreed. It was a somewhat bumpy road to get to where we are now, but I am here to tell you that BRP does care, even though many of us (myself included) have in the past thought otherwise.

I guess the moral of this story is that patience, politeness, and being reasonable in what you ask for goes a long way with BRP. Anyway, Great White comes home on Monday. Too bad I am only three weeks out from a hip replacement & can't ride, as the weather has been fabulous here lately. Low to mid 70's here the last few days, have seen a lot of bikes out enjoying the great weather.

Anyway, thank you BRP for your help.

[ARtraveler]

Thank you for posting the outcome. Glad BRP came through and was able to help.

Said it before, but, wishing you the best on your hip surgery, and a quick recovery so you can ride a lot again.

[Bfromla]

I'm just gonna add the links here to feel like I did something

http://www.spyderlovers.com/forums/s...387-I-M-FED-UP


http://www.spyderlovers.com/forums/s...-M-FED-UP-quot

[HankD]

I'd be interested to know what happened behind the scenes between BRP and the Dealer after that last nasty email you got from the dealer. I guess we'll probably never know.

Glad it got resolved.

Hank

[ARtraveler]

I'd be interested to know what happened behind the scenes between BRP and the Dealer after that last nasty email you got from the dealer. I guess we'll probably never know.

Glad it got resolved.

Hank

Yup! Throw that on the we will never know pile.

[jerpinoy]

It always pays off for being patience and understanding and not being judgmental in every situation.

[Peteoz]

I’ll be thinking of you and your hip replacement, OldGuy......mine is in three weeks too
Great news with BRP. I’m pretty sure they would not have bothered coming to the party if you had not behaved as reasonably as you did.

Pete

[ofdave]

"I guess the moral of this story is that patience, politeness, and being reasonable in what you ask for goes a long way"

and that is the key to dealing with any business.

Well done.

[robhowen]

Hooray and congratulations!
Rob

[Bob Denman]

This is fan-dang-TASTIC news!!

Now it's time to get yourself all healed-up!

[Chupaca]

Glad it worked out. Sorry you still have to wait a bit longer... they do try and are getting better no doubt...brp that is...

[canamjhb]

In another thread it was discussed and determined that riding a Spyder is good therapy after shoulder surgery. Gotta figure a way for Spyders to be therapy for hips too. Thanks for the update, good luck with the hip, and speedy recovery.....

[safecracker]

That is great. Speedy recovery is in order. Bruce

[pegasus1300]

So i'm still confused,what was the problem that caused so much grief this last time?

[ARtraveler]

In another thread it was discussed and determined that riding a Spyder is good therapy after shoulder surgery. Gotta figure a way for Spyders to be therapy for hips too. Thanks for the update, good luck with the hip, and speedy recovery.....

The was good therapy for me. So much easier to get on/off and my hip did not hurt from the get go, after the surgery. I was up and running on the on 4/6. Surgery was Jan 4. Could have been in March but I had to wait for the ice to melt off my road.

[oldguyinTX]

So i'm still confused,what was the problem that caused so much grief this last time?

See post #3 on this thread.

[oldguyinTX]

I’ll be thinking of you and your hip replacement, OldGuy......mine is in three weeks too
Great news with BRP. I’m pretty sure they would not have bothered coming to the party if you had not behaved as reasonably as you did.

Pete

In another thread it was discussed and determined that riding a Spyder is good therapy after shoulder surgery. Gotta figure a way for Spyders to be therapy for hips too. Thanks for the update, good luck with the hip, and speedy recovery.....

Peteoz, good luck with your hip replacement. You will be up and around before you know it. My right hip was replaced 3 weeks ago, and I am in my second week of outpatient PT. This is my second one this year, left one was done in February. And yes, canamjhb, riding a Spyder after shoulder surgery is good therapy. I had rotator cuff surgery and a split bicep repaired in early March 2013, and I was riding by mid May. I'm having the same surgery for my left shoulder in December, so I will be anxious to get some "shoulder therapy" come next spring.

[mark4Jesus]

So glad you got this resolved! Which brings up a question? It is human nature to complain and not complement about businesses. How many folks out there have had good results from direct contact with BRP? I almost didn't buy a Victory because there were was so much complaining about the transmission. Then I asked a question and found out that those complaining were small in number and could not let it go, so they just kept complaining. There were no major wide scale problems with those transmissions.

Since I am a new Spyder owner, I am curious about this.

[MRH]

Very good news, and thank you for posting it in a new thread to give it balance on the forum.

[murphybrown]

So glad you got this resolved! Which brings up a question? It is human nature to complain and not complement about businesses. How many folks out there have had good results from direct contact with BRP? I almost didn't buy a Victory because there were was so much complaining about the transmission. Then I asked a question and found out that those complaining were small in number and could not let it go, so they just kept complaining. There were no major wide scale problems with those transmissions.

Since I am a new Spyder owner, I am curious about this.

Back in 2014 I purchased a new 622 Can Am Trailer...which became the trailer from hell....(there is a huge thread on SL's if you are interested)...bottom line BRP came through like champs for me...

[PrairieSpyder]

This is a followup to my "I'M FED UP" thread. I spoke with the BRP rep today, and my Spyder is ready to come home. BRP's intervention with the dealer, was, in my opinion, invaluable in resolving the problem with my Spyder, as well as with the dealer. I feel that BRP treated me very fairly and was very honest with me. I simply stated my case clearly to them, asked for what I thought was reasonable, (I certainly did not ask them to pay for the oil & filter(s) change, as that is ordinary maintenance which I feel that I am responsible for) and they agreed. It was a somewhat bumpy road to get to where we are now, but I am here to tell you that BRP does care, even though many of us (myself included) have in the past thought otherwise.

I guess the moral of this story is that patience, politeness, and being reasonable in what you ask for goes a long way with BRP. Anyway, Great White comes home on Monday. Too bad I am only three weeks out from a hip replacement & can't ride, as the weather has been fabulous here lately. Low to mid 70's here the last few days, have seen a lot of bikes out enjoying the great weather.

Anyway, thank you BRP for your help.

I'm glad the Spyder issue has been resolved for you.

Wishing you a speedy recovery from your operation.

[Easy Rider]

Very good news, and thank you for posting it in a new thread to give it balance on the forum.

Plus, if you haven't done so already, please post something in that original thread.
At least a pointer to this thread so the story isn't just left hanging there.

[oldguyinTX]

Plus, if you haven't done so already, please post something in that original thread.
At least a pointer to this thread so the story isn't just left hanging there.

Here are the two threads I'M FED UP' and "FOLLOWUP TO I'M FED UP"

http://www.spyderlovers.com/forums/s...387-I-M-FED-UP

http://www.spyderlovers.com/forums/s...-M-FED-UP-quot

[oldguyinTX]

Back in 2014 I purchased a new 622 Can Am Trailer...which became the trailer from hell....(there is a huge thread on SL's if you are interested)...bottom line BRP came through like champs for me...

I remember that debacle, and was glad that BRP did the right thing for you.

[ARtraveler]

So glad you got this resolved! Which brings up a question? It is human nature to complain and not complement about businesses. How many folks out there have had good results from direct contact with BRP? I almost didn't buy a Victory because there were was so much complaining about the transmission. Then I asked a question and found out that those complaining were small in number and could not let it go, so they just kept complaining. There were no major wide scale problems with those transmissions.

Since I am a new Spyder owner, I am curious about this.

It is always a small majority that complain each and every chance they get. Post a thread about an issue and people that had issue X will be back to talk about theirs. Some of these posters are very helpful. Some are just here to bash BRP.

I am an equal opportunity abuser. I have said both good and bad about BRP. I try to help others solve issues when I can. I have no agenda against BRP. I just like to talk about Spyders.

If you are here for any time, you will get to know the posters.

The majority of complaints are made by a minority of the group. This has to do with the fact that there are more good machines out there than bad ones. Problems will and do occur on any brand. Those that do not have complaints are usually riding more than posting. I have a few posts, but I still have five spyder miles driven for each post posted.

Every on line forum is the same way when it comes to complaints versus praises.

BRP is more customer friendly now than they were back in 08 when the product first started showing up. 2013 was a real problem with the heat issues on RT--but they finally got them fixed and most that I talked to were satisfied with the outcome.

There is always room for improvement--but IMO--it is getting better than it was.