PowerSportsWarehouse???

[Sarge707]

Ordered the 2 up shock on the 5th- Still NO Progress toward shipping and the PalPay was charged the First Day thru PayPal Express they use? 2 Phone calls and No Live Person available and No Return Call YET.
Start looking up reviews AND just wish I had ordered from my dealer who would have had it for me in 3 Days as Usual from BRP in CT...
Hard to cancel an order if You can't even talk to a human being!!!
OK I'm Done ?

[Warlock]

Ordered the 2 up shock on the 5th- Still NO Progress toward shipping and the PalPay was charged the First Day thru PayPal Express they use? 2 Phone calls and No Live Person available and No Return Call YET.
Start looking up reviews AND just wish I had ordered from my dealer who would have had it for me in 3 Days as Usual from BRP in CT...
Hard to cancel an order if You can't even talk to a human being!!!
OK I'm Done ?

I ordered several things form them. Best price, but slow on delivering. You will get your stuff. They have always delivered. Don't get a notice from them, parts just show up at the house. Wish they would give more info on parts that are ordered.
David

[Sarge707]

I ordered several things form them. Best price, but slow on delivering. You will get your stuff. They have always delivered. Don't get a notice from them, parts just show up at the house. Wish they would give more info on parts that are ordered.
David

Order notice said they would send an E-Mail when shipped? They Don't?
Makes you really appreciate a Guy like BajaRon!!!

[UtahPete]

Ordered the 2 up shock on the 5th- Still NO Progress toward shipping and the PalPay was charged the First Day thru PayPal Express they use? 2 Phone calls and No Live Person available and No Return Call YET.

I just today received my order from them that I placed 2 weeks ago for the Air Scoop kit. I even paid an extra $27 for next day delivery! There's nothing on their website to warn you the thing is not in stock and has to be ordered from BRP. Same thing - phone calls, emails, website contact form - never heard anything back from them. Never again will I order from them because their customer service is nonexistent.

[Road-Kill]

Thanks for the heads up. Now I know not to order from them.

[Warlock]

Order notice said they would send an E-Mail when shipped? They Don't?
Makes you really appreciate a Guy like BajaRon!!!

Found out if I want it quick, just pay more from the stealership.
David

[al0vely]

I have looked at a couple of items on their site but didn't order. I will not use them ... don't like delays and no communication.

[TexasZ]

I ordered several things form them. Best price, but slow on delivering. You will get your stuff. They have always delivered. Don't get a notice from them, parts just show up at the house. Wish they would give more info on parts that are ordered.
David

That was my experience with them also. The price is good but you have to be extra patient for delivery.

[UtahPete]

That was my experience with them also. The price is good but you have to be extra patient for delivery.

I'm guessing they don't carry any inventory and only order parts when they have a solid customer order for them. That would explain their lower prices and consistently slow delivery. I wouldn't have a problem with that if they would just be up-front about it; I certainly would not have paid for overnight delivery had I known that.

[ARtraveler]

It's looking like their customer service is taking care of business in the WRONG way.

Thanks for the warning. They are off of my to buy from list.

[Fatcycledaddy]

I have used them for several items, new frunk lid, hinge, rubber stops, screws, pins, and so on. Took about 2 weeks to get. Ordered some smaller things and they came in wrong. Called and left a message on a machine and revived a call back within 2 hours.

If I can wait I order through them because of great prices. If I need it quick I go to the dealer.

[Spider-man]

Great price, slow shipping. Got the tracking number 1 1/2 weeks after order and charge, hard to contact, etc.

[cmbspyderrss]

As a new Spyder owner who will being buying a lot of stuff in the near future i appreciate the feedback. Totally unacceptable but totally understandable in this day and age of business. I don't mind paying more for the pesky communication thing and getting parts on time with real vendors who actually care about earning my business and keeping it. I am planning trips and upgrades based on when i receive items, test and move onto the next thing. Can't do that or won't spend my $$ with you if you don't let me know what is going on.

[Sarge707]

The initial E-Mail confirmation (Jul 5th) Did say expected delivery 17-18 Jul BUT I will never buy from them again!

[JAS POWER]

Stop complaining about money/price you bought a $20,000.00 + or - toy I think people can SUPPORT LOCAL BUSINESS!!!

Save a little now, but when local dealerships close up Can-Am sells less Spyders when they sell less Spyders they pull the plug on building them. WAY to many people live in the now moment and only care about themselves not seeing the big picture. Where are you going to get your Spyder fixed send it to Amazon via drone pickup with a idiot with a wrench fix it that knows nothing.

Dealerships have a lot of overhead they can't give parts/wholegoods/service away they need PROFIT to pay for everything! A dealership can't stay open on the little 5-10% profit margins that internet outfits run on!!!

I know the argument I'm not rich if I can save money I'm buying online. Well I'm far from rich, and try my best to go support my dealer because I'm glad he's 10 Min. up the road!!!

I love just to be able to go there and actually talk to someone if I have a problem. I also like to sit on new machines, and dream when its raining outside with not much else to do (drives the wife nuts by the way). Sometimes if I have a question when ordering a part they will pull the technician off a job in the back to talk to me! Thats what I call customer service.

Thats why I shop at my dealership. I NEED THEM TO STAY OPEN for the BIG picture!

[Slowpoke387]

Are we allowed to post BRP dealers that are fair and treat people right? Not wanting to step on toes.

[wyliec]

Are we allowed to post BRP dealers that are fair and treat people right? Not wanting to step on toes.

There is a thread someone started about the good and bad dealers, and it is still up. So, I'd say you are allowed.

[wyliec]

JAS POWER,

I couldn't agree with you more.

[ARtraveler]

Stop complaining about money/price you bought a $20,000.00 + or - toy I think people can SUPPORT LOCAL BUSINESS!!!

Save a little now, but when local dealerships close up Can-Am sells less Spyders when they sell less Spyders they pull the plug on building them. WAY to many people live in the now moment and only care about themselves not seeing the big picture. Where are you going to get your Spyder fixed send it to Amazon via drone pickup with a idiot with a wrench fix it that knows nothing.

Dealerships have a lot of overhead they can't give parts/wholegoods/service away they need PROFIT to pay for everything! A dealership can't stay open on the little 5-10% profit margins that internet outfits run on!!!

I know the argument I'm not rich if I can save money I'm buying online. Well I'm far from rich, and try my best to go support my dealer because I'm glad he's 10 Min. up the road!!!

I love just to be able to go there and actually talk to someone if I have a problem. I also like to sit on new machines, and dream when its raining outside with not much else to do (drives the wife nuts by the way). Sometimes if I have a question when ordering a part they will pull the technician off a job in the back to talk to me! Thats what I call customer service.

Thats why I shop at my dealership. I NEED THEM TO STAY OPEN for the BIG picture!

I always give my dealer first chance. If they don't have the item, or its way more as in 50%--then I shop around. The last purchase I made, I bought all the accessories through them and they covered the installation on their dime. I did add a LED license plate frame which they said was not available to them. I purchased that from a vendor and they installed for one hours labor--which I also though was fair. A lot of wiring with that one.

[Road-Kill]

One thing I noticed was the dealers permitted to advertise on this forum are top notch. I have zero negative feedback of my farkle money spent here.

[SpyderHands]

I just today received my order from them that I placed 2 weeks ago for the Air Scoop kit. I even paid an extra $27 for next day delivery! There's nothing on their website to warn you the thing is not in stock and has to be ordered from BRP. Same thing - phone calls, emails, website contact form - never heard anything back from them. Never again will I order from them because their customer service is nonexistent.

I think I would have to "dispute" the credit card to help get someone on point. (and, it will definitely get their attention)

Too many people want to be "in" business, yet they know nothing on how to run a business. This is a pet peeve of mine.

[UtahPete]

I think I would have to "dispute" the credit card to help get someone on point. (and, it will definitely get their attention)

Too many people want to be "in" business, yet they know nothing on how to run a business. This is a pet peeve of mine.

I was a business consultant for over 20 years, so can't agree more with the comment above. As for the PSW credit charge though - they didn't charge me until they shipped so there was nothing to dispute really.

[Bob Denman]

JAS POWER,

I couldn't agree with you more.

Me too!

[Spyder_Cowgirl]

Ordered the 2 up shock on the 5th- Still NO Progress toward shipping and the PalPay was charged the First Day thru PayPal Express they use? 2 Phone calls and No Live Person available and No Return Call YET.

Paypal has a dispute process ..... if you don't want to wait any longer and can get the item faster from the local dealer. I think it is through feedback, contact vendor, or dispute / complaint (been a while) -- we have had good luck getting refunds for items never delivered or refunds that should have been processed instantly but took weeks (and a complaint) to get done.


Good luck getting your item, or a refund, as the case may be .... Ann

[Sarge707]

Paypal has a dispute process ..... if you don't want to wait any longer and can get the item faster from the local dealer. I think it is through feedback, contact vendor, or dispute / complaint (been a while) -- we have had good luck getting refunds for items never delivered or refunds that should have been processed instantly but took weeks (and a complaint) to get done.


Good luck getting your item, or a refund, as the case may be .... Ann

I'm Just hoping it will arrive by the 17th ? If it goes much longer than that I will Pursue my options. It does irritate me they charged the card (PayPal Express) BEFORE it is being shipped? Most Vendors DO NOT make the charge Pending Shipment? I will Not use PayPal "Express" in the future . If they do not have NORMAL PayPal I won't buy from them.