I did not buy my Spyder from East TN ATV, but they are the closest dealer to my home, Kingsport, TN. Distance is only about 30-35 miles.
They installed the BajaRon sway bar for me and another friend recently bought a used RT SE5 they serviced it, laser aligned it, new front tires and a few other things.
East TN ATV went over his new to him Spyder and fixed a bunch of stuff. He is very happy with everything they did on his Spyder.
The owners are great folks!!!!!