Originally Posted by
frj322
Wow! An issue to be sure, but ultimately isn't this on the dealer? Allow me to explain. I was a GM dealer tech for 26 years and, on every new car we received there was a "pre-delivery inspection" during which the entire car was inspected by us (the technician). All accessories were added (hubcaps, running boards etc) all fluids checked, lug nut torque etc. That process was then charged back to the manufacturer as the first warranty claim on the unit and NOT passed on to the customer as "prep charges". Don't get me wrong, I'm happy the dealer contacted you but, considering we are being charged "prep fees, freight" etc (yes, I know some are negotiating these fees down but, by and large, we are paying them) it makes me wonder what we are getting for our money. There is absolutely NO WAY this should have made it out of the dealer's lot IMHO.