Originally Posted by
MONK
I wouldn't be too concerned about talking to an actual person. They're worthless. I've been trying to get installation instructions for the frunk liner for my 2021 RT for (3) months. I called BuRP Customer Support (neither customer oriented nor supportive). They had no idea what I was talking about the 1st time. They asked me what a Spyder RT was. The 2nd time, they asked me for the part number (which I didn't have at the time). Excuse me, but isn't there a way YOU can look that up since you know, you're there to support the BuRP products? The last time, I had the part number and explained that the instructions didn't come up on their installation.brp site. They asked if I typed the part number in correctly. (Fair enough.) I did it again whilst I was on the phone with them and told them that it didn't come up with anything. They said it must be because the part wasn't out yet. I explained that 1) the part IS out since I had it in my hand and 2) it was the same for the 2020s which carries the same part number. They told me I was mistaken. I hung up and gave up. Piss on 'em.