BRP Made Good

As some of you may recall I had a not so pleasant experience with Roadside Assistance last week (Detailed in a thread titled Bad Day for Big Red). BLUF after all the challenges with Roadside I found my own towing and paid out of pocket when it should have been cover under warranty.

So I kindly wrote to BRP Care and stated my displeasure as to how the events unfolded. I was not looking for anything other then to vent my frustrations and to let them know the process needs to be addressed and their customers need to be taken care of.

To my surprise I received an email response almost immediately stating they have received my email and someone would be contacting me. With in an hour I got another email asking for the VIN #. Then a short time later they emailed again asking for the dealer/service center the bike was at and a copy of my receipt.

A short time later I received an email offering me $250.00 in BRP credit. Although it is not cash I appreciate the gesture and sure I'll find away to use it. I was truly in impressed by how quickly they replied and addressed the issue.

Still waiting on word how Big Reds hospital stay in going, hope to find out today.

that is a nice gesture :thumbup:

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Originally Posted by Chasinsparks

So I kindly wrote to BRP Care and stated my displeasure as to how the events unfolded. I was not looking for anything other then to vent my frustrations and to let them know the process needs to be addressed and their customers need to be taken care of.

To my surprise I received an email response almost immediately stating they have received my email and someone would be contacting me. With in an hour I got another email asking for the VIN #. Then a short time later they emailed again asking for the dealer/service center the bike was at and a copy of my receipt.

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How did you contact them? Email? Snail mail? Would be good to know for future reference. Thanks.

A great gesture from BRP. Glad to see they are trying to be more pro-active when situations arise. :yes::yes:

I have always wondered how it would work here in Alaska. Say, the :spyder:breaks down somewhere around Barrow? The northernmost city in AK. Only about a thousand miles to the nearest dealer? I believe I would have to cut them a break in that situation. :roflblack::roflblack:

I can already hear them saying..."you want a tow truck to where???

It is a nice way to at least help out with the out of pocket cost. Hope they can work on the reason for it in the first place. They do come through from time to time and hope they continue to help us out....:clap:

I sent email to brp.care@brp.com

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Originally Posted by UtahPete

How did you contact them? Email? Snail mail? Would be good to know for future reference. Thanks.

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Ha good luck with that one, they authorize $200.00 the rest is on you.

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Originally Posted by akspyderman

A great gesture from BRP. Glad to see they are trying to be more pro-active when situations arise. :yes::yes:

I have always wondered how it would work here in Alaska. Say, the :spyder:breaks down somewhere around Barrow? The northernmost city in AK. Only about a thousand miles to the nearest dealer? I believe I would have to cut them a break in that situation. :roflblack::roflblack:

I can already hear them saying..."you want a tow truck to where???

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They do surprise us sometimes, don't they? As my momma used to say, "You can't get what you don't ask for."

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Originally Posted by oldguyinCT

As my momma used to say, "You can't get what you don't ask for."

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I have asked for "Halle Berry" numerous times and nothing has happened:banghead:

maybe wish for a video of chuck berry !!

Good for them ..............................AND on YOU for following up and letting us know the rest of the story. Many would not have done so. :thumbup:

Attaboy, BRP!

I have had my Spyder only a short time but had multiple SeaDoo's and BRP's response to inquiries was always quick, maybe not how I wanted but they did respond. I see their biggest challenge as the dealers.. to give credit where it's due..even within the dealers the response is variable. The response I rec'd from where I bought my bike put me in the negative but again it is variable. They, BRP will not know of problems without someone saying something..

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Originally Posted by crazycanuck

I have asked for "Halle Berry" numerous times and nothing has happened:banghead:

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Obviously, you are asking at the wrong place. I did see that for about $10K you can get an anatomically correct look alike.

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Originally Posted by pitzerwm

Obviously, you are asking at the wrong place. I did see that for about $10K you can get an anatomically correct look alike.

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Sweet! For a Cat Woman model...may be worth it! :P