Warranty of defective seat
Quote:
Originally Posted by
flaggerphil
I bought my RS-AC new in March, drove it from St Louis to Melbourne, FL and now have a bit under 2100 miles on it. The other day I noticed the stitching on the mid-left portion of the seat is coming undone...the threads aren't broken, they just weren't sewn correctly. Today I took it down to the local dealer to talk about it and was basically blown off. I was told they'd take a pic of it and send a ticket in, but Can Am would probably say it was "cosmetic" and that's all there was to it.
Now, to me, if a seat on a near $30,000 vehicle starts to come undone in 2000 miles because it was incorrectly sewn, one would think, at least in the name of customer relations, they'd fix it (near impossible) or replace the seat. I had something similar happen on a Star motorcycle some years ago and it was fixed just like that. I'm going to call another, larger dealer about an hour and a half from me and see what they say. If I'm going to be blown off completely over this, I may have to rethink the whole thing...which I really don't want to do. I really like this beast.
I really hope it's the dealer...
My wife's 2011 RT had the same problem, stitching coming loose. The machine was only six weeks old at the time. Took it to the dealer and it was replaced within two weeks. No question, no problem! Sounds like your dealer is unmotivated.
Just called my dealer...........AGAIN
Just called the owner of the dealership.......what a waste. I asked him what BRP said about my seat unraveling and he paused for a while, then regrouped and said just a minute and put me on hold. He comes back and said he sent an email to BRP weeks ago but they haven't responded. He will "try" again on Monday. Monday??? To send another email or actually pick up the phone and call them. He proceeded to hurry me off of the phone........AAAARRRRRGGGGGGG AGAIN!!!:mad:
I will be calling him again on Monday........wondering at which point I should look up the number to Carlos???
Why not the local dealer?
I wonder if the first dealer blew you off because they knew you lived nearby but went out of state to buy your machine. A good guess. In theory it should not matter, in practice at some dealers . . .
It's too bad really they missed your original purchase and now they'll miss out on all your future purchases too! Sound like a lousy business plan! On whose part? Needed a good saving on purchase to offset the now continous added cost.