BRP "Sytstem" resulting in lost customer
My bike is at the dealer for work for the 3rd time in a little over 2 years of my ownership. Here is my perspective of what I believe to be a systematic death for BRP. First, each time I needed work, the bike was in the shop for at least a month. I don't blame the dealer. They have other lines and are very busy. They have only one Spyder Tech and I think he is pretty good. The problem is that everything on the Spyder must be done by one of their certified techs using their proprietary parts and systems. This completely stifles competition. Secondly, Dealers do not stock ANY parts. They all must be ordered and take 3 days to a week to get. I have not been able to locate even one independent shop in the entire Phoenix area that will even look at a Spyder. Even Can-Am dealers not carrying the Spyder line will touch them. Timely service doesn't exist here. It's not that we are at the busy season. For us, that is winter for the rest of the country. This time of year we don't ride much because of the 100-115 degree temperatures.
Background on this repair: I went for a ride to Winslow, AZ (to stand on the corner) in mid-April. All was well. On May 3rd I decided to ride to the store as the bike hadn't been ridden in a couple of weeks. Bike overheated before I could get 150 feet out of the driveway. Put it away and called the dealer. Not able to look at it until today!!!!! As I suspected it is a thermostat which is part of the water pump housing. That has to be ordered and the next available date to buy the techs time is June 15th. So, a month and a half for a water pump replacement. Poor system. Not customer friendly. And it is just the monopoly that I think BRP thrives on fostering. Warranty expires in 2 weeks. This will be my very last BRP product. BRP, you created a monopoly that requires proprietary diagnosis, products, and mechanics. That's your business model and you can live with it. I will not.
Rant Over..... Jim
Don't get me started on BMW's
Before my 2018 F3L, I had a BMW R1200R. Great bike. I bought it at the largest motorrad dealer in Toronto. I took it in to have them reset the computer for a service minder. Doing so, they wiped out the whole computer and I had to wait two weeks for Germany to send the proper codes to reinstate the original setup. In the process, I had asked them to not do the oil change because I figured I would do it myself at season closing. Well they did the oil change and charged me for it. I bought five bikes from this dealer over the years. I became so disappointed with BMW, I won't even consider their cars or any other product.
At the end of the day, it is always a people's business. You need people who care and are competent in their field.
Good luck with your issue.
J
stocking & getting parts timely
No DEALERS in the entire auto industry stocks 99.9999999999% of the parts they use ….. they can't afford it... 40 years ago veh's shared parts …. not any more. …. Getting parts in a timely fashion ….. if Cheapcycleparts can send you most parts in a couple of days …. BRP should actually be able to do better, after all they BUILD spyders ….. just a thought …. Mike :ohyea: