Survey- Has your Spyder been in the shop for repair

[Lamonster]

Maybe we can get an idea at least on this board how big the issue is or isn't.
I'm not talking about parking brake recalls or anything like that. I'm talking about you having a problem (that you didn't cause) that caused you to have to take it to the dealer to have it fixed under warranty.

[jeuchler]

I'm afraid if I answer it'll jinx me--

Spyder PE #2929 is one year and one week old:

Nope. No repairs.

EDIT--just voted the proper way.

[SeaBreeze]

not one year yet, 13000 miles, going in next week for parking brake fix that's all. I am well pleased with my spyder:clap:

[Dudley]

2008 SE5, 7000 miles. Transmission and parking brake "fix", neither one needed but was free. Transmission shifted better after, parking brake was worse. Sprayed the key/spring on the parking brake, now works flawlessly. Ryde On!

[docdoru]

SM5: Never in 27,000 miles :bowdown:

[SpyderByter]

Just got my 08 SM5 repaired at the dealer just before the Brattleboro Banner Run. The front suspention was squeaking. I put 2000 miles on it and only have driven it for a couple months. Got it last Nov, had it broken in by the time Winter came. The squeaking started this Spring. It originally went in for a lube to the bushings, but turns out the right shock and bushings were shot.

I weigh in at 280 pounds and I ride it hard. I had the front springs on the stiffest setting when this happened, but since backed them down. Anyone else have front suspention problems? I know it should be ok to have the shocks up high according to the owners manual. I have to figure it is a weight issue. At 280, I use up more than half of the recommended max weight for that machine, but those are usually set low. When my girl is on there we are way over the 440 limit. I would like to know if this has happened to anyone who has not had more than 440 pounds on the machine. :dontknow:

[Greg H.]

6 months, and a couple of weeks = 8,950 miles. :thumbup:

What a Machine!!! :cheers:

[draboo]

For the brake master cylinder recall. Thats all.

[AMTJIM]

Went back in today...somebody just had to ask "How's that Spyder running?" It was really acting crazy today shortly after leaving work. I am on 2 wheels again.:banghead:

[IMRU3]

Got my PE millenium yellow SM5 back in 11/07 and I am a very satisfied Spyder owner. No troubles or problems since it was delivered to my door. I got the red SE5 in 08/09 and it has not given me any malfunctions either. (knock on wood..)

[M2Wild]

Went back in today...somebody just had to ask "How's that Spyder running?" It was really acting crazy today shortly after leaving work. I am on 2 wheels again. Starting paperwork tomorrow to Lemon Law my machine.:banghead:

Sorry to hear about that.

[bjt]

Just once for my SM5. Burned up one and a half exhaust seals / gaskets by 6,000 miles.

[sleepman]

While mine has only been in the shop once for a warranty repair and that is the answer I selected I should also note that for 3 of the issues I had I didn't really feel like taking it down to the dealer and did the fix myself. The fist was the typical relay issue which is a simple deal and then when my exhaust gasket went I decided to do that one as well and I also didn't feel like taking it to the shop for the battery problem I had and did that on my own. So all in all it could have been 4 times in the shop.

[dltang]

Mine has been in a handful of times but I always have it back in a timely manner. I have had the instrument cluster replaced, the gear position sensor replaced as well as the parking brake repaired and the brake squeal taken care of, all under warranty. I am very pleased with my spyder and wouldn't trade it in for the world.

[Dudley]

Mine has been in a handful of times but I always have it back in a timely manner. I have had the instrument cluster replaced, the gear position sensor replaced as well as the parking brake repaired and the brake squeal taken care of, all under warranty. I am very pleased with my spyder and wouldn't trade it in for the world.

What was the instrument cluster failure?

[FANG]

Currently in the shop for an EBD fault code; Abs Fault and Dps fault. BRP hs insisited on trying the Angle sensor to see if this will fix the Spyder.

:popcorn: waiting to see.

[csmead]

Parking brake fixed after BRP sent out the info. In the shop for a 2nd or 3rd time due to "brake failure" sensor. Shop insists that there is an air bubble in the brake lines but they also had to disassemble the back half of the bike to repaint. Somehow brake fluid mysteriously ate up the paint on the frame. They don't know how it happened but they are sure it is not because of a leak in the brake system. :dontknow:

[Smylinacha]

Maybe we can get an idea at least on this board how big the issue is or isn't.
I'm not talking about parking brake recalls or anything like that. I'm talking about you having a problem (that you didn't cause) that caused you to have to take it to the dealer to have it fixed under warranty.

Then I gotta change my vote from Yes SM5 to No Never. I counted the parking break recall. Only time I brought it in for a "repair".

[AMTJIM]

Parking brake fixed after BRP sent out the info. In the shop for a 2nd or 3rd time due to "brake failure" sensor. Shop insists that there is an air bubble in the brake lines but they also had to disassemble the back half of the bike to repaint. Somehow brake fluid mysteriously ate up the paint on the frame. They don't know how it happened but they are sure it is not because of a leak in the brake system. :dontknow:You may have the leaky master cylinder caps, mine are weeping...I let them know this...it's a recall.

[dltang]

What was the instrument cluster failure?

Check out this thread Cluster info (http://www.spyderlovers.com/forums/showthread.php?t=6440&highlight=instrument+cluster)

and this one check engine light (http://www.spyderlovers.com/forums/showthread.php?t=5503&highlight=instrument+cluster)

[NancysToy]

Well, filling out this survey certainly proved to be a jinx. No sooner than I had put down "Never", things bit me. First the temp sensor got "stuck" again, then the clock went nuts. I'm not sure whether I am more worried about 19:42 PM, or 0:04 AM. The idle speed went nuts more and more recently. I never learned either in school. Then Carlo finally called the dealer and insisted that the Spyder be shopped and a complete list sent for warranty consideration, including items previously rejected. The windshield issue never had actually required shop service, and they had previously refused to consider the parking brake and brake fixes. Now they have it......along with their list. Nancy is having surgery soon anyway, and can't ride comfortably now, so it is no inconvenience, provided they actually fix something. Make that vote SM5, once in shop, multiple problems. Still nothing more than annoying in my book, however, nothing debilitating or functional.
-Scotty

[FANG]

Well, filling out this survey certainly proved to be a jinx. No sooner than I had put down "Never", things bit me. First the temp sensor got "stuck" again, then the clock went nuts. I'm not sure whether I am more worried about 19:42 PM, or 0:04 AM. The idle speed went nuts more and more recently. I never learned either in school. Then Carlo finally called the dealer and insisted that the Spyder be shopped and a complete list sent for warranty consideration, including items previously rejected. The windshield issue never had actually required shop service, and they had previously refused to consider the parking brake and brake fixes. Now they have it......along with their list. Nancy is having surgery soon anyway, and can't ride comfortably now, so it is no inconvenience, provided they actually fix something. Make that vote SM5, once in shop, multiple problems. Still nothing more than annoying in my book, however, nothing debilitating or functional.
-Scotty

Good Luck, Scotty.

[northramp]

Prayers for Nancy Scotty .. She will be back on in no time ..
Probably will beat the Spyder as BRP seems to ship their parts Glacially!!

What ever happened to overnight?

Northramp
still waiting for a part..

[northramp]

Looks like its 40% issues across models.. Sounds High ....Small sample but still high ...

[Smylinacha]

I hope Nancy feels better soon!

[retread]

Praying for Nancy.
Hope the post jinx doesn't get me, too.nojoke

john

[NancysToy]

Probably will beat the Spyder as BRP seems to ship their parts Glacially!!
That's the best explanation I have heard yet!
-Scotty

[Wheelz]

Well, mine's in the shop now for a failed cam lifter and chain at only 10k on her. Who knows when I'll get her back..From what the mechanic said, a lifter failed then the timing chain stretched.




Maybe we can get an idea at least on this board how big the issue is or isn't.
I'm not talking about parking brake recalls or anything like that. I'm talking about you having a problem (that you didn't cause) that caused you to have to take it to the dealer to have it fixed under warranty.

[Trumpybob]

Maybe we can get an idea at least on this board how big the issue is or isn't.
I'm not talking about parking brake recalls or anything like that. I'm talking about you having a problem (that you didn't cause) that caused you to have to take it to the dealer to have it fixed under warranty.

Mine went into limp mode about 1000Kms from home, with all sorts of faults scrolling across the screen. After being towed to the dealer in Sydney (about 200Kms), courtesy of BRP Australia's free Roadside Assist Package, and connecting to BUDS, the VCM (vehicle control module) was deemed to have died. The tech reckoned it was the first he'd heard of failing, which was probably lucky, because BRP had one in stock. Someone from BRP dropped off the new VCM at the dealers on his way home from work, and Spyder was fixed and ready less than 36 hours after original breakdown. I can't thank everyone involved in this, enough. It could have been a very awkward and costly problem, and completely stuffed our trip (about 4000kms). As it was, it was just an inconvenience.
Bob

[xpeschon]

"Brake Failure" message, 523 miles on it, 1 month old. It goes to the shop on Saturday for the 600 mile service also going to perform the Decembers Service bullet on the shifting---Replacing the left side CAM for the shock--I've never touched them but theres a dime size peace broke of-----
Joe

[NancysToy]

"Brake Failure" message, 523 miles on it, 1 month old. It goes to the shop on Saturday for the 600 mile service also going to perform the Decembers Service bullet on the shifting---Replacing the left side CAM for the shock--I've never touched them but theres a dime size peace broke of-----
Joe
As to the brake failure message, top off the brake fluid. Spyder is extremely sensitive to brake fluid level.
-Scotty

[AMTJIM]

Mine went into limp mode about 1000Kms from home, with all sorts of faults scrolling across the screen. After being towed to the dealer in Sydney (about 200Kms), courtesy of BRP Australia's free Roadside Assist Package, and connecting to BUDS, the VCM (vehicle control module) was deemed to have died. The tech reckoned it was the first he'd heard of failing, which was probably lucky, because BRP had one in stock. Someone from BRP dropped off the new VCM at the dealers on his way home from work, and Spyder was fixed and ready less than 36 hours after original breakdown. I can't thank everyone involved in this, enough. It could have been a very awkward and costly problem, and completely stuffed our trip (about 4000kms). As it was, it was just an inconvenience.
Bob
My VCM was the first thing that went bad on mine, too.

[FANG]

My VCM was the first thing that went bad on mine, too.


Mine went into limp mode about 1000Kms from home, with all sorts of faults scrolling across the screen. After being towed to the dealer in Sydney (about 200Kms), courtesy of BRP Australia's free Roadside Assist Package, and connecting to BUDS, the VCM (vehicle control module) was deemed to have died. The tech reckoned it was the first he'd heard of failing, which was probably lucky, because BRP had one in stock. Someone from BRP dropped off the new VCM at the dealers on his way home from work, and Spyder was fixed and ready less than 36 hours after original breakdown. I can't thank everyone involved in this, enough. It could have been a very awkward and costly problem, and completely stuffed our trip (about 4000kms). As it was, it was just an inconvenience.
Bob


VCM supposed to be replaced today.

Bob is BRP replacing the VCM right off the bat or is you technician havig to try another sensor first. My VCM was bad too - but they made the shop change the Angle Sensor first before they would change the VCM out.

[ima rider]

2008 sm5, Power steering would kick in and out, took it in to replace the gear position sensor. My dealer said the power steering module was bad so he ordered a new one on saturday,received it on wed,installed it,installed new brake pads(all three), fixed parking brake issue. All under warranty, i will pick it up tomorrow ( 1 week later). I am very happy with Rec World Power Sports in Las Vegas. They know what they are doing and do it right. I also have to say BRP IS standing behind these machines and fixing the issues we are all having. I am planning a week long 4 state ride this summer and I feel confidant riding my Spyder. I wouldnt trade for anything( until I,m ready for another Spyder):2thumbs:

[Trumpybob]

VCM supposed to be replaced today.

Bob is BRP replacing the VCM right off the bat or is you technician havig to try another sensor first. My VCM was bad too - but they made the shop change the Angle Sensor first before they would change the VCM out.

When the technician connected to BUDS, the message showed "VCM failure, no external repair possible". They just replaced the VCM. The tech did check all the fuses and relays while they were waiting to hear if a new VCM was on the shelf. What might have helped was that I was receiving calls from one of the guys at BRP. In fact I think I spoke to him more times than I spoke to my wife (slight exageration). He was most helpful and was really understanding about the whole situation. In fact, it was him who dropped the part off at the dealers on his way home from work. As I said, the Spyder was back on the road the next day.
Bob

[LDFIREWORKS]

never,never,ever:2excited::thumbup::thumbup::thumb up:

[bandwagon]

After having this happen 5 times it was clear that it was no freak thing. Brakes making noise and I forgot to tell them about that. Will call them Monday. On the brighter side of things, I ordered Corbin Saddles and Saddle Bags, picked up a TomTom 2nd edition GPS. I hope to have her back before next weekend. ken



You may have the leaky master cylinder caps, mine are weeping...I let them know this...it's a recall.

[Spyder#353]

Mine has Bent in for engine light. I was told it was the oxy sensor. Believe this. I was told that they had to order it, and I would have to bring the bike back. Well now the bike is apart and the part is in. They told me that there was a time limit to do the work, and that if it wasn't done within that time. The warranty would not cover it. I can't believe they would void my warranty because the bike is being worked on by me. Doing none warranty work I asked If I brought them the sensor. Could they give me the new one and I'll install it myself. I was told that they would have to check with Can-am. For over 40 yrs I've been doing my own work. And to unscrew a sensor and replace it with a new one and plug in the wire. Is a no brainier. They seen the work I've done already. They drool :clap:
.

[cj sparrow]

My SE5 is 6 months old and has spent almost a third of that time in the shop. (it's there now and has been for the past 2 weeks.) :shocked: The main cause was that the transmission kept locking into a gear and wouldn't come out. The shop has tried all of the things recommended by BRP (and a few I took them from searching the forums), but still no luck. I get a good ride for a while, and then it's back to the shop. I was able to work with the owner of the dealership to swap out the SE5 for a SM5 unit (I'm lucky, great customer service), which I should pick up within the next week or so. :2thumbs: Hopefully the SM5 will be the bike I've been looking for.

[docdoru]

A more accurate reading (IMO) is splitting the SM5 and SE5:
SM5: 1. No, never: 54.86 %
2. Yes: 29.16%
3. Yes more than once: 15.97%
SE5: 1. No, never: 50%
2. Yes: 27.14%
3. Yes more than once: 22.85%

[retread]

Well, I've got to change my vote, the slip joint gaskets in the exhaust are gone. I wonder how many have gone out with stock mufflers as opposed to Hindles or other aftermarket exhausts?

john

[Spydeaux]

With 13K miles on my SM5, haven't had any problems needing servicing. Just the usual brake squeak, etc. in the 13 months I've had it.

[wilson]

i am bringing mine in for the 3rd time something is wrong with the computer.when i first take off in the morning every thing is good 70 miles later pull over for a stretch.15 minutes later turn key put bike in neutral hit start nothing the letter e lights up everytime you hit start so you pull the clutch in bang she starts ok now you take off about 40 miles later the computer starts scanning check engine', the engine light+NEUTRAL+REVERSE+THE LETTER E IS BLINKING NOW I LOSE THE POWER STEERING TALK ABOUT PLAYING WITH YOUR MIND THEN WHEN IT COOLS DOWN EVERYTHING IS OK.:chat::dontknow:

[ataDude]

Hey, John... from what I've read, muffler type really doesn't matter. The initial production batch of both upper and lower seals were re-spec'd and replaced by a new batch late last year.


Well, I've got to change my vote, the slip joint gaskets in the exhaust are gone. I wonder how many have gone out with stock mufflers as opposed to Hindles or other aftermarket exhausts?

john

[M2Wild]

According to the poll so far the result is pretty sad for BRP. Only little over 50 out of every 100 is problem free. Bad track record thus far.

[WizardMaster]

Leaking Master Cylinder. Hopefully will have it back on Saturday and be able to finally finish this build.:gaah: Its been apart for WAY TOO LONG!!!!:cus:

[Spyderjuice]

If you look at the respondents for the SM5 separate from the SE5 the percentages look more realistic. Thus as of 4/28/09 9:50 pm eastern:

266 total votes broken down by SM5 or SE5

176 SM5 and 90 SE5
Never 100 = 56.8% Never 44 = 48.8%
Once 49 = 27.8% Once 23 = 25.5%
More than 27 = 15.3% More than 23 = 25.5%

This indicates that the SM5 has a slight advantage of roughly 6% +/- over the SE5. But the SE5 looks much better in this light than it does in the overall total of the number being used for each.

Just thought this was a more realistic view.

Juice

Just noticed post by docdoru above. I agree with him.

[rudolph]

9200km never been in 3 oil changes sometimes have brake squeal walkerton ontario canada

[BajaRon]

I've been to the shop once with my SM5 because of no power steering. I went 7600 miles this way because I didn't know any different. My PS was bad from day one.

But that was a 5 week "Once". Mostly the dealership and BRP working out the kinks. In the end all went well and the dealer (Alcoa Good Times in East Tennessee) did me right and went beyond the call of duty to get me back on the road.

They replaced the GPS (Gear Position Sensor), the SAS (Steering Angle Sensor) and the Power Steering unit itself. They did this one item at a time and nothing worked until the PS unit was replaced so I'm not sure if the other parts were defective or not.

Now my PS works great and I am a very happy camper. Both BRP and the dealer (Alcoa Good Times) stood behind the product and you can't ask for more than that.

The other fix, parking brake would not release (fixed with new upgraded part, works flawlessly! I put it on and off even when I don't need it because it works so well now).

All done on warranty, no cost to me. Stuff happens and I thank BRP and Alcoa Good Times for taking care of my issues.

[major]

I got mine back today and after 15 minutes it stopped shifting again. I am going for the Lemon Law Clause. This is a terrible experience. Just take the darn thing already.:gaah::helpsmilie::dontknow::(

[Neez]

The intermediate gear in the starter drive train seized in it's bearings on my SE5 after only 470 kilometers. I thought the breakdown period was supposed to happen after the break-in period. Silly me! 27 days in the shop. Seems OK now.

[Extracool]

We took our SE5 in for 600 mile service and we had heard about the computer update and part for the SE5 so we had it done thinking nothing was wrong with the transmission as it was. But the update made downshifts lightning quick on emergency stops and much smoother on upshifts.:2thumbs:We now have 3000 miles and are ready for the next service.The only complaint we have now is that the parking brake adjustment does not last long and we are running out of adjustment quickly, but heard about a gear or cog replacement that is supposed to take care of the problem.

[steven888]

SM5. HAS NEVER BEEN IN FOR REAL PROBLEMS :ohyea:

[2spyders]

just had to bump this one for a little more input.

Grumpy (hubby) is talking about getting an SE5, but I think he should just go with the SM5.

[Blackwidow74]

In 1 year and 2 months, I have had to take my spyder bake to the dealer to replace the radiator, some relays, and just got a new clutch valve solenoid replaced today. Still the best thing I ever purchased though and would do it again.:2thumbs:

[nater1]

Just to warn others so they keep their right hand ready to tap the E-stop when the bike goes into auto pilot. Jumps from 1st to 3rd, and floors the gas with a message scroll of mission. I applied the brake, and it was over powering the brakes I had the sense to trip the E-stop in those second before hitting the back of a car. It locked itself in 3rd gear I called a buddy, and we pushed it two miles home. As you all know your warranty does not cover towing, and I was not restarting it to have anyone get killed.

Just a warning.:hun:

[bjt]

Just to warn others so they keep their right hand ready to tap the E-stop when the bike goes into auto pilot. Jumps from 1st to 3rd, and floors the gas with a message scroll of mission. I applied the brake, and it was over powering the brakes I had the sense to trip the E-stop in those second before hitting the back of a car. It locked itself in 3rd gear I called a buddy, and we pushed it two miles home. As you all know your warranty does not cover towing, and I was not restarting it to have anyone get killed.

Just a warning.:hun:

:hun: is right. Thats the first time I've ever heard of something like this happening. :dontknow:

[NancysToy]

Just to warn others so they keep their right hand ready to tap the E-stop when the bike goes into auto pilot. Jumps from 1st to 3rd, and floors the gas with a message scroll of mission. I applied the brake, and it was over powering the brakes I had the sense to trip the E-stop in those second before hitting the back of a car. It locked itself in 3rd gear I called a buddy, and we pushed it two miles home. As you all know your warranty does not cover towing, and I was not restarting it to have anyone get killed.

Just a warning.:hun:
Whoa! Sure glad you are all right! I have been preaching about using the kill switch to shut the bike off every time, just so folks are used to it for situations like these. Takes a clear head to react as quickly as you did, though...well done! Let us know what the dealer finds out for a cause. Maybe it will be related to my throttle sticking condition, and give my poor tech a clue to a solution. I don't want to start a fire, but I do prefer the instant control of a clutch in situations like this. Ne reflection on other people's choices. BTW, the BRP BEST extended warranty does cover towing.
-Scotty http://www.pmdawnonline.com/forum/images/smilies/velo.gif

[Trypod]

One and only problem I had to get to dealer for was when steerig went out. Installed new design steering box, re-programmed 'puter, $0 and no problem since, thankfully, luvin my :f_spider: