OverHillAndDale
01-25-2016, 08:37 AM
I recently posted that I'd bought the TRICLED front fender kit (amber and red LEDs) with the turn signal module, and the rear saddlebag LEDs. I installed the front fender lights with no issues.
Last Saturday I began the install the rear LEDs. I took apart the saddlebags and began installing/drilling etc, then I noticed that on of the rear LEDs was missing a wire (2 wires go into a resistor, to wires go out and run to the LEDs).
I went ahead and installed the good one (wow, BRIGHT light), and installed the next one as far as I could just short of the final connection. I took a picture of the part with the missing wire and emailed it to TRICLED asking for assistance. I was hoping to get a call sometime this week, and I was hoping that TRICLED wouldn't challenge me that I'd damaged the part, or tell me that they'd send a new part after I'd returned the defective part to them.
Well, I got a call back on Saturday. I explained the issue and was told that they would drop a new part in the mail to me immediately. No muss, no fuss, just a vendor promptly standing behind his product. I appreciated the quick call and the fact that he simply agreed to provide the new part without me having to jump through hoops to convince them that they were at fault.
Everyone has manufacturing errors, but not everyone enthusiastically ensures that their customers are happy. These are good folks to work with. ;)
Last Saturday I began the install the rear LEDs. I took apart the saddlebags and began installing/drilling etc, then I noticed that on of the rear LEDs was missing a wire (2 wires go into a resistor, to wires go out and run to the LEDs).
I went ahead and installed the good one (wow, BRIGHT light), and installed the next one as far as I could just short of the final connection. I took a picture of the part with the missing wire and emailed it to TRICLED asking for assistance. I was hoping to get a call sometime this week, and I was hoping that TRICLED wouldn't challenge me that I'd damaged the part, or tell me that they'd send a new part after I'd returned the defective part to them.
Well, I got a call back on Saturday. I explained the issue and was told that they would drop a new part in the mail to me immediately. No muss, no fuss, just a vendor promptly standing behind his product. I appreciated the quick call and the fact that he simply agreed to provide the new part without me having to jump through hoops to convince them that they were at fault.
Everyone has manufacturing errors, but not everyone enthusiastically ensures that their customers are happy. These are good folks to work with. ;)