AppleSpyder
04-24-2015, 09:12 PM
I want to give a huge shout out to Sierra Cycles in Sierra Vista, AZ. I can't believe the outstanding customer service they give....way above and beyond.
My husband has been having issues with his current bike and finally decided to get a 2015 RT-S. He made the deal this week Monday and was hoping to get the RT for our trip to Spyderfest. (we leave on Sunday) The RT was in New Mexico which is about 6 or so hours away. They had another large order of bikes to pick up in Colorado and didn't have enough staff to go to both places so they put the RT on hold until next week. So yes we were disappointed but of course understood. Then to make matters worse my husband's bike starts having electrical problems; so in it goes to the shop. Now it's a rush to see if they have time to fix his bike before our trip. Well they called me up yesterday and told me the owner of the dealership is going out to pick up my husband's RT so we can have it for our trip!!! Not only that but they want to surprise him with it. So my husband's current bike was supposed to have been fixed and out of the shop last evening. They called him and said they just couldn't get to it; it would be done today. Then they call him this evening and told him that there just wasn't any way they could get to it today but by tomorrow morning at 10 or 10:30 they should have it done. So of course he is sweating it a little hoping it will be done for our trip....I just can't wait to see the look on his face tomorrow when goes to pick up his bike...expecting it to be his old bike when it will be the RT!!!!!
This dealership is just awesome! I can't believe they are doing this, it just leaves me speechless. We are so lucky to have them so close to us. They do excellent service work too. So any Arizona SpyderLovers out there if you have any issues with your dealer think about Sierra Cycles.
My husband has been having issues with his current bike and finally decided to get a 2015 RT-S. He made the deal this week Monday and was hoping to get the RT for our trip to Spyderfest. (we leave on Sunday) The RT was in New Mexico which is about 6 or so hours away. They had another large order of bikes to pick up in Colorado and didn't have enough staff to go to both places so they put the RT on hold until next week. So yes we were disappointed but of course understood. Then to make matters worse my husband's bike starts having electrical problems; so in it goes to the shop. Now it's a rush to see if they have time to fix his bike before our trip. Well they called me up yesterday and told me the owner of the dealership is going out to pick up my husband's RT so we can have it for our trip!!! Not only that but they want to surprise him with it. So my husband's current bike was supposed to have been fixed and out of the shop last evening. They called him and said they just couldn't get to it; it would be done today. Then they call him this evening and told him that there just wasn't any way they could get to it today but by tomorrow morning at 10 or 10:30 they should have it done. So of course he is sweating it a little hoping it will be done for our trip....I just can't wait to see the look on his face tomorrow when goes to pick up his bike...expecting it to be his old bike when it will be the RT!!!!!
This dealership is just awesome! I can't believe they are doing this, it just leaves me speechless. We are so lucky to have them so close to us. They do excellent service work too. So any Arizona SpyderLovers out there if you have any issues with your dealer think about Sierra Cycles.