Ratings on dealers. How are they done??

[Woodsrider]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

[CentralCoastCA]

I kinda asked the same question earlier this year; here's the thread link

http://www.spyderlovers.com/forums/showthread.php?64968-Platinum-or-Gold-Dealers&highlight=Platinum+dealer

[ARtraveler]

It does not seem to matter. A particular designation does not seem to indicate 100% that you are going to find a good one.

We have mentioned sales #'s of Spyders, Inventory levels kept, # of certified mechanics on board, etc. Seems that this also varies.

Currently, for me, it seems to bring on more questions than answers.

[bruiser]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

Where are you in NC?

[Dan McNally]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

[BLUEKNIGHT911]

I'm pretty sure the "DEALER FROM H*LL " in Essex Jct Vermont is a Platinum Dealer.........for what that's worth.:gaah::gaah:...Mikeguyver :thumbup:

[MidTNDawg]

touched on things. The rating is not based on what a customer would want it to be.

[cuznjohn]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

yea, if you get your bike back and there is no smoke, and the mirrors stay on than they are good

[CaptainSFC]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

I have spoken to my dealer, Midwest Sports Center in Farmington, MO, and I think they have to do a lot more than just sales. I know that customer ratings of the dealer to BRP can have a significant affect. That being said I would highly recommend my dealer. Service Second to none in my opinion. I have seen them do service on bikes purchased elsewhere because the Spyder owner couldnt get a service from their local dealer in a timely fashion. My dealer does it's very best to get your service done while you wait.

Chuck

[chuck gross]

If you want the best mechanic look to see if the dealership has a (Platinum certified mechanic) this is entirely different than a (platinum rated dealership) I think this more of an overall rating for sales and service for instance at lifestyles Honda were i have my service done the mechanic he is one of the few that is Platinum certified for Can-Am, Sea-Doo and Ski Doo.
they have the mechanics certifications hanging on the wall in the service department this means that he has the absolute best training BRP has to offer. I was told by a friend of mine when we bought our first Spyder in 2011 that he was the only mechanic in the northwest with all three platinum certs.

[jaherbst]

yea, if you get your bike back and there is no smoke, and the mirrors stay on than they are good

How come your so smart?? My feelings exactly!

[Chupaca]

here it's done by word of mouth..!! :roflblack::roflblack: how it's done out there is a mystery to us all..I get a lot of surveys for the nany places I shop but never from where I bought or the manufacturer.

Did get a settlement for $200.00 off the purchase of a new unit as a class action settlement for the dealer gouging the customers. Sadly I don't need a new roadster, bike or watercraft..

Still don't know how they rate them...:dontknow:

[Dan McNally]

I know that a nearby dealer that has recently been rated gold . . . this is the same dealer that let me ride home with brake parts missing, after a service where they had to replace the parking brake cable . . . they sell a lot of Spyders, but have no interest in after sale service . . . virtually everyone I know has stopped going to them, even though they bought their Spyders there . . . if customer service is part of the rating process, I suspect it is a small enough percentage that high sales can overcome it.

[Woodsrider]

Where are you in NC?

I live near Henderson, work in Research Triangle Park.

[jeromeb]

I asked our district rep about ratings. He said that the technicians rated as masters were the top rated canam mechanics and the metal rating more general.
Catersville ga , Extreme Propulsion, is a platinum dealer with a master tech.
jerry

[bruiser]

I live near Henderson, work in Research Triangle Park.


I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.

[Woodsrider]

I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.

Yeh I'm right near them and know them very well, some of the staff personally, and they are good people. Just haven't had good luck with service. Nothing that they haven't made right, just mistakes that indicated a lack of expertise. Guess I'll give it another go......I'll do all of my own maintenance, I just need them for computer updates and any warranty work. I'll probably have them mount the tires, but dunno, I usually mount my own.

[BrewerCycles]

As you know, Brewer Cycles is a BRP Platinum Certified Dealer. So what does that mean and how is that measured?

It's not necessarily easy to become a BRP/Can-Am dealership but it's even more difficult to become Platinum Certified. The levels are listed this way; Non-Certified, Silver, Gold, and Platinum. Levels are achieved based on points earned per quarter. Points are earned by meeting various criteria within 4 different categories: Operational Excellence, Knowledge and Competencies, Customer Focus, and Brand Representation. We are evaluated on many of these daily and some at predetermined dates throughout each quarter.

You may be pleased to find that toughest category is Knowledge and Competencies followed closely by Customer Focus. Your experience, satisfaction, and feedback is extremely important to us!!! If I can help you further please let me know.

Sincerely,
Kristie

[MidTNDawg]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

I have not read them. Just believe me when I say there are standards, and believe me you do not really want to know what they are.

[BobnDee]

I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.
We live in New Bern and bought our 2014 RTS SE6 from Performance East (PE) in Goldsboro. Why did you go to Brewer and not your local dealer?
I've had no service done by (PE) but my 3K is getting close. Any advice?

Bob & SpyDee

[bruiser]

Bob, pm sent.

[BajaRon]

http://i1216.photobucket.com/albums/dd365/BajaRon/Spyder/download1_zps36b1f091.jpg~original

[kevin_from_ny]

I'm pretty sure the "DEALER FROM H*LL " in Essex Jct Vermont is a Platinum Dealer.........for what that's worth.:gaah::gaah:...Mikeguyver :thumbup: Thats the second closest dealer to me....I take it you dont recommend that dealer??

[Bfromla]

yea, if you get your bike back and there is no smoke, and the mirrors stay on than they are good
Maybe this will help


👍👎 dealers quick list of comments stated 2016



👎Fun bike center Mesa AZ:
👍Veys powersports
El Cajon AZ: By same person with tire problem.


👍Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem


👍Rexburg Powersports in Idaho
Helped a person while on a trip with a brake issue allowing fun trip.

👍Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.
Also great reports from tombstone Ryde in


👎We ride power spots ,Mesa AZ: after making customer wait,
Actually told customer they could save $$ & time by sucking the oil out of dipstick rather & not changing filter, than a proper oil change⚠️ & made it sound like a standard practice


👍 Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)




👍 Ride Now Chandler AZ: someone glad with fast service.


👍RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept



👍Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues & another👍 from someone with multiple problems
& some distance away, was towed there, bike was then fixed & delivered.




👍Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied


👎Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
👍by couple others that had great all around exp


👍Baja Ron for service & parts all around
👍Spyderpops for service & parts all around
⚡️👍Lamonster all around




Corbin
👍good looking stuff
👎long wait on orders
👎multiple complaints of service when there is a question on paid for expensive parts.
👎for warranty issues when bought with dealer assistance




👍
Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!






👍Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.




👍CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept


👍Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.





👎Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go






Person had hot gas tank & spewing gas,
👎pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem
👍RPM Motorsports Littleton Littleton, CO: was helpful same bike





👍Elk Grove Powersports. North CA: general compliment of timely service wrk


👍 Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly




👍Alcoa Good Times Knoxville, TN : report if fast service


👍GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.


👍ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally






Person had two dealers refused Warranty work at
👎Malcolm Smith motorsports &
👎Temecula Motorsports Riverside, Ca
then good help same issue @

👍Pirate Motorsports Riverside CA.




👍 Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.


👎 to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service





👎Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service. ⚠️




👍Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service


👍Klinger PowerSports,Walton, NY
Happy customer for years sales &service


👍Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)


👍Mission Motorsports. CA They have an excellent Spyder Tech


👍Whittier Fun Center. CA General happy customer sales & service


👎Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.


👍Southbay


👎👍jet world




👍 Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.




👎Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.


__________________________


👎Pete's Motorcycles in Baltimore *
👍 J & J Powersports in Wilmington, DE **
Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's).

same person had poor service @ 1 & great service @ the other
----------------------------------
👍East Tennessee ATV in Elizabethton, TN
Person had great help while out on trip after home dealer failed & took extended time on an install. Even found a problem the home dealer could not.


----------------------------
👍Family Power Sports in Lubbock Tx , general help & happy customer with service dept


_____________________________
👍Motosports Inc in Hanover PA general recommendation, some ppl would drive from the neighboring state rather than the closer dealer


👍Motomember in Leesburg General recommendation
👎ROUTE 3A MOTORS, INC. North Chelmsford, MA multiple fails on multiple returns for simple service work




👎Service Advisor@
Filers Powersports Macedon,NY
said spyder ONLY had rear brakes in email to customer!

[DGoebel]

Though I don't use Facebook, (I'm soo old I have to have my trophy wife do that for me;)) I think there is a Facebook group that also posts recent reviews/experiences with dealerships.

Seems to me once a Dealership gets awarded a rating, it doesn't get pulled because their best mechanic decides to move on, so the rating stays for some time after the reason for the rating has left the building. Possible?

[SierraCycles]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

Dealership level is based on many factors, but the quick overview is it's a point based system. Dealers get various amounts of points in many categories (Certified and/or Master techs on staff, customer satisfaction from the surveys completed, opting in to and maintaining BRP displays, market share, warranty campaign completion percentage, etc..). I don't think being a Platinum Level dealer is a true snapshot, but it does show if the dealer is committed to BRP as a whole (each department) as it does take work to become and maintain Platinum status.

My honest recommendation if you're looking for a strong service department, is to talk to the technician ~ Know the people who are working on your Spyder. I'm sure each of you can know in a matter of minutes if the individual actually has experience (particularly with Spyders) or is just an entry level tech who got tasked with the job that day. Then when you find one, make sure you keep them, request them, build a rapport. I know from experience our Techs (especially our main Spyder tech) have a relationship with each bike that comes in. They know the little details, almost like yourself and your primary care physician, there's a history and it makes finding problems and keeping everything working much easier. Just some food for thought and hopefully it helps.

Sincerely,

David Levitt
Sierra Cycles
Owner

[ARtraveler]

Though I don't use Facebook, (I'm soo old I have to have my trophy wife do that for me;)) I think there is a Facebook group that also posts recent reviews/experiences with dealerships.

Seems to me once a Dealership gets awarded a rating, it doesn't get pulled because their best mechanic decides to move on, so the rating stays for some time after the reason for the rating has left the building. Possible?

I know a dealer (don't ask for names) that still has the 2012 "Platinum" dealer sign posted on the front door. No longer are the "mechanics" diplomas posted either. My question...watcha doing for me now? :roflblack::roflblack:

[sealfloorboards]

If you want the best mechanic look to see if the dealership has a (Platinum certified mechanic) this is entirely different than a (platinum rated dealership) I think this more of an overall rating for sales and service for instance at lifestyles Honda were i have my service done the mechanic he is one of the few that is Platinum certified for Can-Am, Sea-Doo and Ski Doo.
they have the mechanics certifications hanging on the wall in the service department this means that he has the absolute best training BRP has to offer. I was told by a friend of mine when we bought our first Spyder in 2011 that he was the only mechanic in the northwest with all three platinum certs.

I couldn't agree more. I have been with ProCaliber, in Vancouver, Wa., since 2010. They are a 1st. rate Dealership, but it's Shawn Smoke, their Can Am Service tech that makes the dealership, for me. Shawn is the only one who touches my Spyder's. He get's a lot of national recognition and I'm fortunate to have him and Travis, the dealership mgr. covering my back.
Ride in comfort,
John

[sealfloorboards]

Maybe this will help


���� dealers quick list of comments stated 2016



��Fun bike center Mesa AZ:
��Veys powersports
El Cajon AZ: By same person with tire problem.


��Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem


��Rexburg Powersports in Idaho
Helped a person while on a trip with a brake issue allowing fun trip.

��Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.
Also great reports from tombstone Ryde in


��We ride power spots ,Mesa AZ: after making customer wait,
Actually told customer they could save $$ & time by sucking the oil out of dipstick rather & not changing filter, than a proper oil change⚠️ & made it sound like a standard practice


�� Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)




�� Ride Now Chandler AZ: someone glad with fast service.


��RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept



��Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues & another�� from someone with multiple problems
& some distance away, was towed there, bike was then fixed & delivered.




��Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied


��Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
��by couple others that had great all around exp


��Baja Ron for service & parts all around
��Spyderpops for service & parts all around
⚡️��Lamonster all around




Corbin
��good looking stuff
��long wait on orders
��multiple complaints of service when there is a question on paid for expensive parts.
��for warranty issues when bought with dealer assistance




��
Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!






��Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.




��CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept


��Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.





��Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go






Person had hot gas tank & spewing gas,
��pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem
��RPM Motorsports Littleton Littleton, CO: was helpful same bike





��Elk Grove Powersports. North CA: general compliment of timely service wrk


�� Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly




��Alcoa Good Times Knoxville, TN : report if fast service


��GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.


��ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally






Person had two dealers refused Warranty work at
��Malcolm Smith motorsports &
��Temecula Motorsports Riverside, Ca
then good help same issue @

��Pirate Motorsports Riverside CA.




�� Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.


�� to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service





��Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service. ⚠️




��Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service


��Klinger PowerSports,Walton, NY
Happy customer for years sales &service


��Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)


��Mission Motorsports. CA They have an excellent Spyder Tech


��Whittier Fun Center. CA General happy customer sales & service


��Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.


��Southbay


����jet world




�� Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.




��Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.


__________________________


��Pete's Motorcycles in Baltimore *
�� J & J Powersports in Wilmington, DE **
Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's).

same person had poor service @ 1 & great service @ the other
----------------------------------
��East Tennessee ATV in Elizabethton, TN
Person had great help while out on trip after home dealer failed & took extended time on an install. Even found a problem the home dealer could not.


----------------------------
��Family Power Sports in Lubbock Tx , general help & happy customer with service dept


_____________________________
��Motosports Inc in Hanover PA general recommendation, some ppl would drive from the neighboring state rather than the closer dealer


��Motomember in Leesburg General recommendation
��ROUTE 3A MOTORS, INC. North Chelmsford, MA multiple fails on multiple returns for simple service work




��Service Advisor@
Filers Powersports Macedon,NY
said spyder ONLY had rear brakes in email to customer!



What an interesting list. About one half of your "good dealers" recommend, order, and install, my Seal Floorboards for their customers when requested. I don't know how much, or if they charge them to install. It shouldn't be much, it only takes a few minutes. It just seems like good customer service to me
Ride in comfort,
John