Really BRP????? (venting)

[Spyder Couple]

Our 2011 Spyder had been at the shop now since August 20th. It wasn't shifting and throwing codes. This has happened before and mechanic said it was a software issues and redid the software back in Feb. Will we had same issue beginning August.
We are still for last several months have had codes saying we are running rich in second cyclinder. So now they have gotten permission from BRP to fix both problems and replace purge value and gear sensor.

I get a call from dealership and the parts won't even be send out from BRP till at least Sept 11th. WTH

They say they are no longer sending out parts for the 2011 as they have new parts that will be on the 2014 and they want dealer to put new parts for the 2014 on our 2011.
Of Course my dealer won't do a search of surrounding areas to see if anyone has the parts so our spyder can get fixed and we can be out ryding while the weather is still good. The only good thing about the dealer where we take our spyder for service is the Spyder Mechanic (who happens to be on vacation right now). He is the only reason we go there. The place where we bought our spyder doesn't even have a decent spyder mechanic.

Those of us who suffer from Depression and depended on our spyders to help with the depression are thrown into a tail spin when we are without our Therapy.

Thank you for letting me vent.

Cindy

[ARtraveler]

We will keep watching and hope you get results quickly. What is happening to you should not be happening. Customer service at some places needs to be improved. I am dismayed that the customer is always held hostage over "STUPID". What are they thinking? :banghead:

[ivanlee]

Our 2011 Spyder had been at the shop now since August 20th. It wasn't shifting and throwing codes. This has happened before and mechanic said it was a software issues and redid the software back in Feb. Will we had same issue beginning August.
We are still for last several months have had codes saying we are running rich in second cyclinder. So now they have gotten permission from BRP to fix both problems and replace purge value and gear sensor.

I get a call from dealership and the parts won't even be send out from BRP till at least Sept 11th. WTH

They say they are no longer sending out parts for the 2011 as they have new parts that will be on the 2014 and they want dealer to put new parts for the 2014 on our 2011.
Of Course my dealer won't do a search of surrounding areas to see if anyone has the parts so our spyder can get fixed and we can be out ryding while the weather is still good. The only good thing about the dealer where we take our spyder for service is the Spyder Mechanic (who happens to be on vacation right now). He is the only reason we go there. The place where we bought our spyder doesn't even have a decent spyder mechanic.

Those of us who suffer from Depression and depended on our spyders to help with the depression are thrown into a tail spin when we are without our Therapy.

Thank you for letting me vent.

Cindy
this has been going on for 6 years with BRP, This is one reason I will never buy another
BRP product, :gaah:

[MouthPiece]

this has been going on for 6 years with BRP, This is one reason I will never buy another
BRP product, :gaah:

Just what is "THIS"???

[TuckMiddle]

I have had problems with that gear selector indicator thing. They ordered a plastic thingy that supposedly sends correct info to the screen. I was getting E instead of a gear now and then and finally an orange screen that said "Engjne"
They looked and decided to order the magical plastic thing that is probably what you referred to above. I kept riding because I wasn't goi ng to miss some things I wanted to do. Three weeks later the part comes in and it did the job. It reminded me of a plastic 3 pointed star that in no way could live in the engine heat environment of a Rotax. Sure enough, it works, but unless they switch to metal, I would expect it to act up again. I would hope that's what the 2014 part is made of, or what ever is better in that heat. Harley put plastic cam followers in the 88 cu in engine in 1999. Recalls, awful problem, then offered a new kit with new oil pump and hyd operated sys and it is super. Everyone wants to save money building his product and many times the purchaser gets the shaft on recalls or upgrades. Price of buying toys, cars, a house or what ever.
That's today's economic message from Georgia.
Caveat Emptor
Tuck

[Bob Denman]

:shocked::hun: I don't know what you said; but you said it pretty! :2thumbs::clap::thumbup:

[CurtG]

It's going to be the lack of reliable competent customer service at the dealerships and the seeming inability of BRP to keep parts moving in a timely manner. I'm really curious if owners of other BRP products have the same experience. :gaah:

Actually I'd be curious if the rest of Bombardier operates in the same manner. :dontknow:

Ride and ride safe,

[boborgera]

It's going to be the lack of reliable competent customer service at the dealerships and the seeming inability of BRP to keep parts moving in a timely manner. I'm really curious if owners of other BRP products have the same experience. :gaah:

Actually I'd be curious if the rest of Bombardier operates in the same manner. :dontknow:

Ride and ride safe


5 years ago when i told my Sons i was buying a Spyder they said your crazy, If you ever need an important part[s] Expect to hear ;.,
It's on back order,; And you might lose a large part of the riding season waiting for the part[s]....
At that time between my sons they had 3 BRP snowmobiles, and been though the ;Parts are on back order dance...
Just saying, Some thing never change...:dontknow:

[bruiser]

Went to my dealer the other day for the oval grommets on the upper middle panel. Found that BB's 2010 was missing them on the left panel (last r&r by dealer). Parts tech said none in stock, have to order them. Shipping is twice what two grommets cost. :banghead:

[Chupaca]

having worked shops in two continents I have found that here you no longer have repair shops. That is third world and far away lands. If you find a shop that repairs it will be run by a foreigner. Here we only deal in replacing parts. Having also worked in import and export there is a ordering process (no longer used here) for always having stock. This does not require having huge stock piles. So the shops I'm hearing about have no parts will order only from brp directly (not from outside suppliers like cheapcycleparts.com or other dealers) and will hold your roadster hostage...they really need help...I do my own work and don't care where the parts I need come from...sorry this is no help but does explain some things...:dontknow:

[captblack]

I have had problems with that gear selector indicator thing. They ordered a plastic thingy that supposedly sends correct info to the screen. I was getting E instead of a gear now and then and finally an orange screen that said "Engjne"
They looked and decided to order the magical plastic thing that is probably what you referred to above. I kept riding because I wasn't goi ng to miss some things I wanted to do. Three weeks later the part comes in and it did the job. It reminded me of a plastic 3 pointed star that in no way could live in the engine heat environment of a Rotax. Sure enough, it works, but unless they switch to metal, I would expect it to act up again. I would hope that's what the 2014 part is made of, or what ever is better in that heat. Harley put plastic cam followers in the 88 cu in engine in 1999. Recalls, awful problem, then offered a new kit with new oil pump and hyd operated sys and it is super. Everyone wants to save money building his product and many times the purchaser gets the shaft on recalls or upgrades. Price of buying toys, cars, a house or what ever.
That's today's economic message from Georgia.
Caveat Emptor
Tuck

Seems like your dealer is not very good at service. I had the Gear Position Sensor go out on mine and they had the part the next day - from Atlanta. Took a couple of hours to fix and it was all under warranty. I was, of course, armed with information I got from Spyderlovers and actually told the tech what was wrong.

[SpyderAnn01]

You are the second to report that their dealer can't get the purge valve.

[TuckMiddle]

My part was the last thing under the original 2 year warranty, so price is not a factor, yet. It was $79 for the darned thing that looked like it came off a Chinese cheapie. Critics please I didn't use any contraction or commonly used nationality reference like slipped through the other day!
Anyway, I asked them to check locally and I never really got a response. They are great folks, the "system" appears to be geared to work best for BRP, the customer will wait.
My Spyder is fine, the technician superb, the support aspects from BRP and, yes, even the dealership itself, need to improve if they plan to stay as players in the industry.

Tuck

[spydaman60]

It's going to be the lack of reliable competent customer service at the dealerships and the seeming inability of BRP to keep parts moving in a timely manner. I'm really curious if owners of other BRP products have the same experience. :gaah:

Actually I'd be curious if the rest of Bombardier operates in the same manner. :dontknow:

Ride and ride safe, I gotta tell you, I've owned six skidoos and never had a problem getting a part in any more than three days.

[CurtG]

I gotta tell you, I've owned six skidoos and never had a problem getting a part in any more than three days.

Did you get your Spyder from the same dealer where you got your Skidoos? If so how's the Spyder service/parts? What I'm trying to wrap my head around is is the dealers or BRP or both that cause these unnecessarily long delays in get parts and getting work done.

Ride and ride safe,

[ScottyB]

Been there, done that. I know exactly what you are talking about. Many of us (Spyder owners) face those same issues as well as many of us have to wait weeks if not months for certain parts to come in. What makes this situation worse is when you don't have a dealership that will fight and work for a speedy solution. The icing on the cake is when BRP does not 100% support the owners by having a inventory of parts. We bought these beautiful machines to enjoy the road with. Not to be feeling frustrated and angry that they need so many repairs and after market accessories to run and ride smooth.
With my Spyder, just about everything has been replaced on it several times from minor to major. The only grace was finding a mechanic that knows what he's doing and has saved the day for most of us Southern California Spyder Owners.


Our 2011 Spyder had been at the shop now since August 20th. It wasn't shifting and throwing codes. This has happened before and mechanic said it was a software issues and redid the software back in Feb. Will we had same issue beginning August.
We are still for last several months have had codes saying we are running rich in second cyclinder. So now they have gotten permission from BRP to fix both problems and replace purge value and gear sensor.

I get a call from dealership and the parts won't even be send out from BRP till at least Sept 11th. WTH

They say they are no longer sending out parts for the 2011 as they have new parts that will be on the 2014 and they want dealer to put new parts for the 2014 on our 2011.
Of Course my dealer won't do a search of surrounding areas to see if anyone has the parts so our spyder can get fixed and we can be out ryding while the weather is still good. The only good thing about the dealer where we take our spyder for service is the Spyder Mechanic (who happens to be on vacation right now). He is the only reason we go there. The place where we bought our spyder doesn't even have a decent spyder mechanic.

Those of us who suffer from Depression and depended on our spyders to help with the depression are thrown into a tail spin when we are without our Therapy.

Thank you for letting me vent.

Cindy

[Spyder Couple]

There lies the rub.
BRP's dealer's for the most part don't appreciate what they are selling and who they are selling it to.
I sat in my Zinc Dealership one entire morning and what I witnessed would or at least should make the those in power at BRP skin crawl.
A white haired distinguished looking man came in and inquired about a system so he could communicate with his his wife.
I recognized him as a prominent orthopedic surgeon who owns several patents on devices used in surgery.
He wanted a solution to his problem.
He was told the BRP solution was too expensive and he should use his cell phone.
This guy actually owns an entire town.
He left with his needs unfulfilled because they were "too expensive"

The dealers and probably BRP must realize that people who buy two Spyder Rt-Limited and have them chromed to the max aren't interested in the least expensive way to handle their problems.
They want their problems handled. period.

We want service and we want it now.


Well said Roger.

[Spyder Couple]

Purge value is on its way from BRP.


Gear sensor is not available untill at least September 11 and maybe December before we can get one.

The part number is 420266167 Shift Angle rotataion Sensor $135

If anyone know where I can get one please let me know.

It is frustrating that you can't get parts when you need them. We spend our hard working money for a spyder that when it has issues
it can't get fixed as fast as it fell apart. I love our spyder but having to wait on BRP to get there A** together is frustrating.

[Chupaca]

"cheapcycleparts.com" see if they have the part you need. I checked their parts diagrams and they list it at $134.95...if they do will your shop install it..?? :dontknow:

[kawakii]

I wouldn't be waiting for my shop to be calling around. I'd be calling other Spyder dealers to ask if they have the part in stock. Most dealers will ship you a part if they have. Might be worth the try. Then at least you can say that you've done everything to get back on the road sooner then their projected date. You shouldn't have to that's what stinks :(

[flamingobabe]

The dealer has access via computer to see where the closest part they need is located....they just have to use the resource...good luck....My ST goes in Tuesday morning for rough idle...and other things.....I'm betting 2 to 3 weeks...please keep my Spyder in our thoughts

[murphybrown]

Is BRP the "big bad wolf" or the individual dealership? For me I have gotten nothing but awesome service once I get BRP involved. The limited exposure I have had with individual dealerships has also been GREAT....BUT and please read this....I research extensively for dealerships that are customer service as their #1 priority. Where how do I find them? I start right here with fellow Spyderlovers...I call and talk to service manager AND I will not limit myself to the "closest" dealership.
So around this issue...and trust me if I couldn't ryde Ms Spyder I would be less than pleased....have you called BRP direct. I have found their customer service contacts very helpful...if you have not gone directly to BRP I ask why not?
Good luck and getting back on the road before the season ends...

[bullant12]

Is BRP the "big bad wolf" or the individual dealership? For me I have gotten nothing but awesome service once I get BRP involved. The limited exposure I have had with individual dealerships has also been GREAT....BUT and please read this....I research extensively for dealerships that are customer service as their #1 priority. Where how do I find them? I start right here with fellow Spyderlovers...I call and talk to service manager AND I will not limit myself to the "closest" dealership.
So around this issue...and trust me if I couldn't ryde Ms Spyder I would be less than pleased....have you called BRP direct. I have found their customer service contacts very helpful...if you have not gone directly to BRP I ask why not?
Good luck and getting back on the road before the season ends...

:agree: and I have a case in point: Wife wanted to buy BRP's Spyder Mesh jacket. Went to the dealer and had all the sizes except the one she wanted. The Spyder parts/accessories
manager (also the Spyder Tech) checks online and says that the system showed the jacket "not in stock" so she buys the bigger size. I go and check BRP's page (when they announced the 30% discount on 2013 clothing) and ordered her jacket on her size (and got it cheaper too). BRP uses Shopatron, which allows its clients to accept orders on their website and send them to their retailers or dealer channels for delivery to the end-consumer. This avoids the business problem known as channel conflict, where the retailer and the manufacturer are competing for the sale. She got the jacket from a dealer in Poughkeepsie, NY in less than a week. They use the same system for parts as well.

[JKMSPYDER]

I agree with MurphyBrown. Get BRP involved.

[Spyder Couple]

I agree with MurphyBrown. Get BRP involved.

We will be contacting BRP. A friend of ours has contacted some other BRP dealers and so far no one has the gear sensor. We are making more calls today and also checking cheapcycleparts.com.

Thank you everyone.

[NancysToy]

We will be contacting BRP. A friend of ours has contacted some other BRP dealers and so far no one has the gear sensor. We are making more calls today and also checking cheapcycleparts.com.

Thank you everyone.
Also check with the parts vendors/dealers on the SpyderLovers home page, like Honda Toledo East, Bert's Mega Mall, Pitbull, Cowtown, etc.

[Magdave]

When is BRP going to step up to the plate and monitor their dealer network? They know there are issues with these very expensive bikes and should be reading the riot act to the dealers about service. It seems there are only 4 or 5 really good dealers that keep getting mentioned here when all of them should be standardized. If you call GM with dealer issue they are proactive and contact dealers and expect proper follow up. It is very distressing to wonder IF the dealer knows what they are doing. They ( the sub par dealers) Poo Poo what we find on here as to fixes and tell me only pre 2013 owners who have upgraded to a 2013 complain. Well gee that right there should tell them something isn't right. If a seasoned Spyder rider tells them something ain't right they should be listening not writing them off because it is a "new" model. I will get off my soap box now.......

[Spyder Couple]

Also check with the parts vendors/dealers on the SpyderLovers home page, like Honda Toledo East, Bert's Mega Mall, Pitbull, Cowtown, etc.

Bert's mega mall, pitbull and cowtown don't have any gear senors. We are still searching

[flamingobabe]

Check Louis Powersports Greenville, Tx
Bert's mega mall, pitbull and cowtown don't have any gear senors. We are still searching

[MouthPiece]

And I would be remiss if I didn't add Seminole Power Sports, in Sanford, Flarda. 1- (800) 843-5118

Chris

[Dizneyman]

Just called who I think is the best dealer in the US, Central Florida Power Sports in Kissimmee Fl...and they did not have any, but they took the time to find me two dealers that 2 each.
One dealer in Ft Worth.. 817-483-0855 and the other dealer in VA, 703-497-1500. Again, the computers showed 2 at each location.

Good Luck!!

[dfalex1954]

Just called who I think is the best dealer in the US, Central Florida Power Sports in Kissimmee Fl...and they did not have any, but they took the time to find me two dealers that 2 each.
One dealer in Ft Worth.. 817-483-0855 and the other dealer in VA, 703-497-1500. Again, the computers showed 2 at each location.

Good Luck!!

I see I am not alone in my criticism of BRP. I love my new Spyder. But, after rolloing over just 1000 miles, the main drive belt began the most gawd awful squealing. Called the dealer and was told they could replace it, but it wasn't covered by warranty. As the conversation continued he stated that BRP KNEW of the problem, and had come up with a different belt that didn't squeal. I said if they know about it, why do I have the old belt on my NEW bike. He smiled and asked if I wanted to schedule a maintenance visit. Walked out and won't be back. BRP I hope you read the forums on this site!

[boborgera]

I see I am not alone in my criticism of BRP. I love my new Spyder. But, after rolloing over just 1000 miles, the main drive belt began the most gawd awful squealing. Called the dealer and was told they could replace it, but it wasn't covered by warranty. As the conversation continued he stated that BRP KNEW of the problem, and had come up with a different belt that didn't squeal. I said if they know about it, why do I have the old belt on my NEW bike. He smiled and asked if I wanted to schedule a maintenance visit. Walked out and won't be back. BRP I hope you read the forums on this site!


Be leave me I'm the last one to defend BRP, This is a dealer problem, There isn't a new belt,
Most likely a simple adjustment, and or a drop of grease will stop the noise..
I would bet that the belt is rubbing hard against the rear sprocket flange...

[dfalex1954]

Be leave me I'm the last one to defend BRP, This is a dealer problem, There isn't a new belt,
Most likely a simple adjustment, and or a drop of grease will stop the noise..
I would bet that the belt is rubbing hard against the rear sprocket flange...

Thanks for the info. It's actually rubbing on the outside flange of the front pulley. I tried moving the adjusters to no avail. Yeah grease works for a little while, but it's the principles being avoided by BRP and the dealer that really tick me off. My Yamaha RSV had a 5 year warranty and the dealer ALWAYS fixed the bikes issues without hesitation or charge. Again, thank you.

[Spyder Couple]

Called the dealer where are spyder is at and now the story is that the gear sensor should arrive by monday but the purge valve is the
unit that won't be here till at least Sept 11 or later. I am so mad, they change the story.

So now am looking for a purge valve part number I have is 709000108 and price should be $45.99

the only good about this dealer is the spyder tech - who is currently on vacation and I hope he comes back to work soon.

:banghead::gaah:

[MikeinGA]

The dealer has access via computer to see where the closest part they need is located....they just have to use the resource...good luck....My ST goes in Tuesday morning for rough idle...and other things.....I'm betting 2 to 3 weeks...please keep my Spyder in our thoughts

I'm sorry to hear your having all this bad luck. You should have kept your old Spyder as a backup. That's my plans and when I not using it I'll rent it out by the mile to my wife, that won't be fair she bought it for me and gives $200.00 a month for my Spyder upkeep.;)

Mike

[Magdave]

Thanks for the info. It's actually rubbing on the outside flange of the front pulley. I tried moving the adjusters to no avail. Yeah grease works for a little while, but it's the principles being avoided by BRP and the dealer that really tick me off. My Yamaha RSV had a 5 year warranty and the dealer ALWAYS fixed the bikes issues without hesitation or charge. Again, thank you.

There has been mention of re adjusting the motor to solve this. Call BRP and get a case started your dealer is feeding you a load of hooey. You did not mention your year or type that helps. Try starting a new thread too.

http://www.spyderlovers.com/forums/showthread.php?32599-Belt-problem&highlight=engine+pulley+alignment

http://www.spyderlovers.com/forums/showthread.php?56005-Question-front-drive-pulley-on-engine-belt-position&referrerid=12858

[SpyderDuck]

Man, I can SO see both sides of this story! I am customer service/spare parts for the US office of a European machinery manufacturer. As a Spyder owner, I feel your pain. From my experience in my job, spare parts can be a challenge to get, and I work for the OEM!

I am on my tablet, and won't go into all the intricacies, but this situation could be caused by many factors. I am not discounting the possibility of either apathy or incompetence, because these definitely are two of the possible factors, but there could be many more.

Personally, I try my best to be my customers' best resource; my greatest frustration is not being able to meet the customers' needs due to circumstances beyond my or my company's control.

I agree with others here; use any resource you can, but try to remain calm, just in case this ends up being one of those situations where it seems that nobody can do anything.