patches
07-15-2010, 01:18 PM
I know this is a dead horse but maybe someone that cares can do a bit of research on this as well.
I called every dealer today in the state of North Carolina "only had to do one state for a sample" and asked for the part/service manager.
I asked a few simple questions regarding parts for the spyder. Here are the numbers I got.
As of 7/15/2010.
Called 12 dealers which I was able to get information from. Some did not want to deal with me or were going to call me back which I understand.
Out of the 12, every single one of them had a spyder in the shop waiting for a part.
I didn't go into the detail of which part they are waiting on but each one had a part either waiting shipment/on order or backorder.
Some shops had multiple spyders either on the shop floor or still with the customer because they did not have room for it waiting for parts, I did NOT go into which parts but some of them could be non-performance or maintenance related parts.
The estimated time for a part waiting shipment/on order is on average 15 days.
Most shops do not install the part the day it gets into the shop, average installation from receiving part is 2 days which is pretty good I think. One shop told me 7 days typically which brought down the average.
Now the good stuff, because it is always about me. I asked, 3 simple questions:
1. Do you have an ECM currently on order?
2. If you do, when was it ordered and when was it received?
3. How many do you currently have on order?
3a. Side question was asked about the part number
Here are the averages I got:
1. 10 out of 12 have at least one ECM on order.
2. Orders go back from May to June with an estimated order to install array of 34 days.
3. Average was 16. Most had more than 1 on order at this time.
3a. this was interesting. I got several part numbers that were on order for the ECM. I then asked what models but because I did not get consistent answers from all 12 dealers, I left this out of my resource. It is interesting; the ones that did tell me SM5, there were three different part numbers on order but most were only 2 different part numbers.\
Not really going to add any thoughts to this but plan to dig a bit deeper later when I have more time. I am thinking of creating a survey form to provide to the dealers that would/willing to fill it out just for us to review the numbers. I am sure dealers are tired of getting dumped on all the time and maybe just maybe they are really the middle man in the whole deal but I still don't trust a one of them.
Just so you know, I do numbers for a living, just not with this stuff, only with analytics and bank fraud. All of this information is in a SAS dataset for future input so if you want further numbers and variations, I can send them along but you need to undestand SAS programming to make some modifications youself.
A bit more information..of the 12 dealers...BBB has a record of "F" for all but one. Each one has more than 3 compliants which have never been answered. Take it for what it is worth.
I called every dealer today in the state of North Carolina "only had to do one state for a sample" and asked for the part/service manager.
I asked a few simple questions regarding parts for the spyder. Here are the numbers I got.
As of 7/15/2010.
Called 12 dealers which I was able to get information from. Some did not want to deal with me or were going to call me back which I understand.
Out of the 12, every single one of them had a spyder in the shop waiting for a part.
I didn't go into the detail of which part they are waiting on but each one had a part either waiting shipment/on order or backorder.
Some shops had multiple spyders either on the shop floor or still with the customer because they did not have room for it waiting for parts, I did NOT go into which parts but some of them could be non-performance or maintenance related parts.
The estimated time for a part waiting shipment/on order is on average 15 days.
Most shops do not install the part the day it gets into the shop, average installation from receiving part is 2 days which is pretty good I think. One shop told me 7 days typically which brought down the average.
Now the good stuff, because it is always about me. I asked, 3 simple questions:
1. Do you have an ECM currently on order?
2. If you do, when was it ordered and when was it received?
3. How many do you currently have on order?
3a. Side question was asked about the part number
Here are the averages I got:
1. 10 out of 12 have at least one ECM on order.
2. Orders go back from May to June with an estimated order to install array of 34 days.
3. Average was 16. Most had more than 1 on order at this time.
3a. this was interesting. I got several part numbers that were on order for the ECM. I then asked what models but because I did not get consistent answers from all 12 dealers, I left this out of my resource. It is interesting; the ones that did tell me SM5, there were three different part numbers on order but most were only 2 different part numbers.\
Not really going to add any thoughts to this but plan to dig a bit deeper later when I have more time. I am thinking of creating a survey form to provide to the dealers that would/willing to fill it out just for us to review the numbers. I am sure dealers are tired of getting dumped on all the time and maybe just maybe they are really the middle man in the whole deal but I still don't trust a one of them.
Just so you know, I do numbers for a living, just not with this stuff, only with analytics and bank fraud. All of this information is in a SAS dataset for future input so if you want further numbers and variations, I can send them along but you need to undestand SAS programming to make some modifications youself.
A bit more information..of the 12 dealers...BBB has a record of "F" for all but one. Each one has more than 3 compliants which have never been answered. Take it for what it is worth.