Revrent
08-20-2022, 09:50 PM
I had an experience the other night/day that I am still a bit stunned by.
A couple of nights ago I was out in the garage and was looking at my new to me 2019 F3L and I could not figure out if the sway bar was a Baja Ron or not. So I emailed Ron later in the evening, fully expecting that if I did get a reply it would be next week or later. Imagine my surprise when a few minutes later I had a message from Ron asking me to email him some pictures. I went out to the garage to take some picts and emailed them....this time expecting for sure that Ron would email me back next week. NOPE....a few minutes later a new email giving me info and answering some questions I had on my wifes bike and the sway bar and links I had installed about 4 years ago.
The next morning I had another email answering more in detail on my questions. I had forgotten to ask how to tell if it is Baja Ron sway bar on an F3. I called the shop and was put on the phone with Rons shop manager who took time to talk to me and explain about the sizing of the bars on the F3 and the RT and how the ends are bent differently than a stock sway bar. After this extremely informative talk that he explained it to me in a way that I could understand. Then after that call I got a call from Ron's shop first saying that Ron wanted me to know he was sorry he could not talk to me before but he was on a call and also they wanted to check my address because they were sending me a part for my wifes bike that the pictures showed that needed to be replaced.
I could not be more impressed by a company, the owner, the shop manager, the admin manager......etc. This is the kind of company you usually read about being one in a billion in the way they treat customers. Baja Ron sets the example for all to follow.
Have a great day
John
A couple of nights ago I was out in the garage and was looking at my new to me 2019 F3L and I could not figure out if the sway bar was a Baja Ron or not. So I emailed Ron later in the evening, fully expecting that if I did get a reply it would be next week or later. Imagine my surprise when a few minutes later I had a message from Ron asking me to email him some pictures. I went out to the garage to take some picts and emailed them....this time expecting for sure that Ron would email me back next week. NOPE....a few minutes later a new email giving me info and answering some questions I had on my wifes bike and the sway bar and links I had installed about 4 years ago.
The next morning I had another email answering more in detail on my questions. I had forgotten to ask how to tell if it is Baja Ron sway bar on an F3. I called the shop and was put on the phone with Rons shop manager who took time to talk to me and explain about the sizing of the bars on the F3 and the RT and how the ends are bent differently than a stock sway bar. After this extremely informative talk that he explained it to me in a way that I could understand. Then after that call I got a call from Ron's shop first saying that Ron wanted me to know he was sorry he could not talk to me before but he was on a call and also they wanted to check my address because they were sending me a part for my wifes bike that the pictures showed that needed to be replaced.
I could not be more impressed by a company, the owner, the shop manager, the admin manager......etc. This is the kind of company you usually read about being one in a billion in the way they treat customers. Baja Ron sets the example for all to follow.
Have a great day
John