Anyone contact F4 Customs re Windscreens lately?

[UtahPete]

F4 Customs isn't responding to customers via phone or email.

Maybe someone could pay them a visit and let us know what's up?

Thanks

[Peter Aawen]

No point in looking for them in Florida, the business has moved with its new owner Mark to Twinsburg Ohio - 2003 Case Pkwy S. #6, Twinsburg, OH 44087

Didn't you see this thread:


https://www.spyderlovers.com/forums/showthread.php?146102-New-Ownership-At-F4-Customs-Inc

:dontknow:

Ps: I don't know if this phone number still works or is correct, but it & the email address came off their website accessed via the link Logo on the Home page - "... call 941-347-7496 or email us at sales@f4customs.com" & I believe the new owner's email address is mark@f4customs.com

Good Luck! :cheers:

[UtahPete]

No point in looking for them in Florida, the business has moved with its new owner Mark to Twinsburg Ohio - 2003 Case Pkwy S. #6, Twinsburg, OH 44087

Didn't you see this thread:


https://www.spyderlovers.com/forums/showthread.php?146102-New-Ownership-At-F4-Customs-Inc

:dontknow:

Ps: I don't know if this phone number still works or is correct, but it & the email address came off their website accessed via the link Logo on the Home page - "... call 941-347-7496 or email us at sales@f4customs.com" & I believe the new owner's email address is mark@f4customs.com

Good Luck! :cheers:


That's the email address and phone number I've been using. So, two years ago they relocated to Florida but a few months ago changed ownership and relocated to Ohio. I wonder what's going on with them.

[UtahPete]

I'm trying to reach F4 Customs regarding an order I placed July 8 but haven't received. I've emailed and left VM message but no response yet. Does anyone have recent experience with them or knowledge about them?

I know they moved from Florida to Ohio earlier this year. The website has the new address as;

2003 Case Pkwy S. #6
Twinsburg, OH 44087

Their contact info from the website is;
call 941-347-7496 or email us at sales@f4customs.com.

https://www.google.com/maps/place/2003+Case+Pkwy+S+%236,+Twinsburg,+OH+44087/@41.2882707,-81.4459592,17z/data=!3m1!4b1!4m5!3m4!1s0x88311f5c20f190e9:0x4004a d02e563d4f3!8m2!3d41.2882707!4d-81.4459592

[Peter Aawen]

That's the email address and phone number I've been using. So, two years ago they relocated to Florida but a few months ago changed ownership and relocated to Ohio. I wonder what's going on with them.

Don & Kim felt it was time they retired?! :dontknow:

[UtahPete]

Don & Kim felt it was time they retired?! :dontknow:

Yeah, I get that. I meant the company. Thanks for the info.

[CopperSpyder]

They might be on the road to a rally do you know of any going on now?

[UtahPete]

They might be on the road to a rally do you know of any going on now?

It's been over a month since I placed my order and they charged my PayPal and sent a confirming email. I've got a feeling that was an automatic process with their eCart because I've not heard from them since.

Order fulfillment, shipping, customer service requires human action. That's where I'm running into a giant black hole.

[CopperSpyder]

I don't know what their lead time is or what they told you; seems like a long time for a shield. My reply was for why you may not be reaching them quickly today, I'm thinking maybe they went to Sturgis. But they should watch their e-mail. I hope you hear something soon. It is a new owner now, back in Ohio.

[UtahPete]

I don't know what their lead time is or what they told you; seems like a long time for a shield. My reply was for why you may not be reaching them quickly today, I'm thinking maybe they went to Sturgis. But they should watch their e-mail. I hope you hear something soon. It is a new owner now, back in Ohio.

Actually, I ordered the dual flag mounts, which the website said was in stock. I got a confirmation email from them and from PayPal. That was July 8, 2022.

I've not received from them the shipping confirmation that was promised. I've not heard from them about any problems with my order in any way.

They don't pick up the phone. They don't respond to emails. If I lived closer to them I would drive over there to see if they're even open for business.

I have a CVMA ride this weekend, so I'll look at making my own out of aluminum.

[Motorcycledave]

F4 Customs isn't responding to customers via phone or email.

Maybe someone could pay them a visit and let us know what's up?

Thanks
I wish them and you the very best... but if you get in a bind you can call me

197992197991
I got them in stock
197993

[UtahPete]

I wish them and you the very best... but if you get in a bind you can call me

197992197991
I got them in stock
197993

I've already paid them. A month ago. Thanks anyway.

[ff73148]

I ordered a windshield on July 25. Spoke to them yesterday and I was told that they were receiving windshields this week from their vendor. I'll see what will happen.

[UtahPete]

Update: PayPal approved my claim and refunded my payment to F4 Customs from a month ago. Case closed.

No help from F4 Customs with this other than telling me they would check with their drop-ship supplier.

[Isopedella]

Pleased you got your money back Pete.

Really sucks what the new owners have managed to destroy. :gaah:

[UtahPete]

Pleased you got your money back Pete.

Really sucks what the new owners have managed to destroy. :gaah:

I'll never buy from them again. Too bad, because they used to be really good at communication, customer support, shipping, everything.

[K80Shooter]

Update: PayPal approved my claim and refunded my payment to F4 Customs from a month ago. Case closed.

No help from F4 Customs with this other than telling me they would check with their drop-ship supplier.

This is why I use PayPal G&S. I've had nothing but good experience with it.

[190243]

I’ve spoken via email to the owner. He’s a member of this group. Ordered a windshield thru a company here in Canada, had an issue with a bracket; emailed them both; got reply from both. Right part, new windshield installed, all’s good at my end!

[UtahPete]

I’ve spoken via email to the owner. He’s a member of this group. Ordered a windshield thru a company here in Canada, had an issue with a bracket; emailed them both; got reply from both. Right part, new windshield installed, all’s good at my end!


Maybe that's their new business model...selling thru independent dealers? Why didn't you buy directly from F4?

[TIMEMACHINE]

What a shame. I bought the F4 windshield for my Ryker, before the new ownership. I’d hate to see a good product disappear from the market. I hope they get things together.

[ff73148]

I was contacted by F4 yesterday telling me my windshield will ship this week.

[UtahPete]

I was contacted by F4 yesterday telling me my windshield will ship this week.

How long has it been since you ordered it?

Please let us know when you receive it the fit and finish of it. Also, where it ships from.

Thanks

[ff73148]

How long has it been since you ordered it?

Please let us know when you receive it the fit and finish of it. Also, where it ships from.

Thanks

Ordered 7/25. Received notice from FedEx I will receive it on 8/11 from Twinsburg, OH.

[ff73148]

Received my F4 windshield today. Installed with no problem. Looks like the same quality as before. I'm happy.

[190243]

Maybe that's their new business model...selling thru independent dealers? Why didn't you buy directly from F4?

Exchange rates lol. It was cheaper, but not much, to buy from Canadian dealer. And if any problems, they can look after.