How would you rate your Spyder Dealer?

[bikerchris1270]

Curious….. How would you rate your CanAm Spyder Dealer experience for overall sales, service and parts on a scale of 1-10 where 10 is outstanding?
Could you omit dealer name but include location.

Roscoe, Illinois - delivered new F3L with a dead battery, broken trunk micro switch , front fender light wire harnesses dragging on tires, not installed in pigtail holders.-rate 5/10
Johnson Creek, Wisconsin - Tried Charging me for procedure not done, alignment not properly done, center steer incorrect - 5/10

[troop]

When I bought my 2019 F3S late fall of 2019, only (2) dealers had what I wanted. Nielsen's (IL) and Cedar Creek in Cedarburg. My old PT employer (Engelharts in Madison) didn't have it. Cedar Creek was easy to deal with on the sale. As far as service, I know the shop foreman at Mad City from my days at Engelhart. Marty is a good guy. Turnover has taken away everyone I know at Engelharts. I'll use Mad City for any service I can't do on my own. I've heard nice things about Rob's, but unless I have issues, I'll stay at Mad City.

[SportsterDoc]

I have dealt with two in the Las Vegas Valley: Two Yamahas and one Can-Am from one dealership, with all aspects of sales service, and parts outstanding; therefore a 10 rating.

For the other one: One Honda, with service department mounting tires on that Honda and recently on my Triumph, another 10 rating.

Had I been asked to rate the Triumph / Moto Guzzi dealership...

[Knizar]

rate = 6, Central Minnesota, :rolleyes: certainly not any higher!

[RapidSpyder]

CanAm dealer in Rapid City…. Not so good. When my 2011 went into limp mode with the Throttle bodies issue, they said that it would be over a grand to fix it. Fortunately a friend that was a CanAm mechanic said it was a known issue and the there was a bulletin out on it. Said to have them put in a case and it would be covered under warranty. (Which it it was). Then when I went to buy my 2017, I found out I could get it for $1500 bucks less in Sioux Falls. They said go get it then so I did. Didn’t even try and come down any. Needless to say no recommendation here.

[ARtraveler]

I have used two dealers for my seven Spyders. The first dealer was very good at first. From 2008 - 2019 the service got progressively worse. They gave me one "deal of my life" on a brand new, two year old Kawi Vuican 900. No such deals on the five Spyders I bought from them. It was pretty much take or leave it. 1500 miles from other dealers, I took it, because I was really into Spyders.

I bought the other two spyders from an internet provider. I got good deals in both cases, the delivery was flawless. Never had service from them. Spyderpops and Lamonster have serviced both of these. No warranty work required so far. I am hearing that now that it is a buyers market...the deals have gone away.

I tried to deal with one of the biggies when I first moved to Arkansas. I did the secret shopper method...did not identify myself...don't know if that would have made a difference....but they would not deal one dollar off their price...which was a couple thousand off of what I was willing to pay. The internet provider won on those deals.

I will not give any of the above a number rating. My comments about the internet provider are well published on SL. Nothing bad to say on my dealings with them.

At 76, I am done buying Spyders. I recently traded the 2015 Vulcan on a Kawi mule.

[canamjhb]

There are two dealers here in the Phoenix valley area. One with several stores and I rate them as a 1-. The other has only 3 stores and they are a bit better. I would rate them as a 3. Lack of good local dealer service, cost of service, and inability to have ANY work or repairs done in a reasonable time are the primary reasons I no longer own a Spyder..... Jim

[vito1943]

Curious….. How would you rate your CanAm Spyder Dealer experience for overall sales, service and parts on a scale of 1-10 where 10 is outstanding?
Could you omit dealer name but include location.

Roscoe, Illinois - delivered new F3L with a dead battery, broken trunk micro switch - rate 5/10
Johnson Creek, Wisconsin - Charged for procedure not done, alignment not properly done, center steer incorrect - 5/10

I bought my Spyder this past June at the dealer in Roscoe, IL that you had such a bad experience with. They made me a more than fair offer on the Goldwing I traded in for the new RT, spent time with me making sure I knew how everything worked when I picked it up, programmed my phone to pair with the Spyder's BRP Connect, and when I came back two weeks later to have them install handlebar risers and a phone mount for me they did it perfectly and for a minor cost. So far I would give them a 9/10. If they had a nice waiting area for service, with free donuts and coffee, I would change that to a 10/10.

[bigbadbrucie]

We have only 1 Spyder dealer here on the lower mainland of British Columbia, Canada and this 1 dealer has 2 locations. One is in Langley and the other is in Chilliwack. I have only dealt with the Chilliwack location, but have no reason to think that the Langley location is any different. I would give the Chilliwack location a 10 out of 10 rating both for sales as well as service and I have no hesitation in dealing with them.

[Bartender]

The two dealerships in Kansas that I am familiar with are the dealer in Topeka, Ks and the dealer in Wichita, Ks. Bought my 2019 RTL from the Topeka dealer and they were great to deal with and their service department is run by a straight up guy that really took care of my bike and the additions I had them install after purchase. I live closer to Wichita by a long shot so fall of 2021 took the Spyder to the Wichita dealer to do an oil change. Same great service. No fooling around on the prices and oil change with parts was done correctly and at a reasonable price. Of course, I had Lamonster Garage install tires and do a lazer alignment, install three tires, install a BajaRon bar and install some "safety equipment" and as you would expect they were great to deal with and got me in and out quickly while I was in route from Wichita to Arkansas for a spring ride last year. I would rate the dealerships at 10 and Lamonster at 10++++. No complaints here and would recommend all of them. Wichita does lazer alignments also and will install any tire you bring to them if you want to go to automobile tires.

[Lew L]

.

Michael's Powersports of Reno:

Sales--- 10/10 -- Gave us a fat discount on our 2014 RTS

Service--- 9/10 -- will put on tires we bring in. Techs seem OK but I do most of my own work. Labor $$ is probably higher that average but no by so much.

Parts--- 9/10--- Replaced a faulty water pump without any hassle.

[K80Shooter]

Seneca SC, I'll give the sales dept a 8- and the service a "0", I wouldn't let them touch nothing that I own.

[dpetrick]

Sportsman’s Corner- Algona, Iowa —-10. Great people in sales and service. They have been very good to me and have done great service work on my Spyder. Family dealership.

[EDBLU]

I deal with Mancuso (6 or 7 locations) in Houston area. I've gotten good service at LaMarque and Gulf Freeway. The amount of time they keep the bike depends on if they have to order a part. Most of the time I got my bike back pretty quick. I bought a spyder from LaMarque and SW Freeway. I preferred the buying process at LaMarque vs SW Freeway location. Much lower taxes and freight/handling charges.

[Pirate]

Negative rating for Spirit Motorcycles San José, CA. Put in offer with owner and got ghosted even after repeated phone messages. Neutral rating for Del Amo Motorsports Redondo beach and Tri County Motorsports in Moorpark, CA. Sales at least responded to my offers with counter but I was unwilling to pay $1500-3k over MSRP.
Positive rating for Bert's mega mall in Covina, CA. They matched Imotorsports pricing, demo'd the bike for me and was able to get the warranty for a good price.

[CloverHillCrawler]

I have had 3 interactions with Dealerships here in the Frederick, Md. Area

1. JT motorsports Frederick - negative negative negative. I dont see how they even maintain their dealership status. When I contacted can-am through the website to buy my F3 this was the dealership I was referred to and more than happy as it was right down the street from me.

No contact email as stated from can -am , No contact on phone call as stated so I went into the showroom and waited for a salesman, nobody apparently wanted to talk to me about selling a 20k machine to me but I did have 2 salesmen walk by and say "you look nice on it" and snicker as they walked off and so did I at that point and will never go back.

2. Motomember Purceville , Va. - I bought my F3 from here Sales were great I would give them a 8, Parts guys are awesome I give them a 9, The tech on the service side is great and did an awesome job on doing a reframe after an accident but the service manager managed to take away any good feeling about it with the lack of updates and scheduling of work so that would be a 6.

3. Motorsports inc. Hanover, Pa. - Every time I have called to see about having some work done it seems they dont want to do it and find an excuse not to. (tires, warranty work)

[Saluda]

My dealer in Hampstead NH, 9.

[Luvs2Ride]

Purchased 1st Spyder from our dealer in Hanover, PA and have gone to them ever since. They are honest, reliable, and provide excellent service. 10 out of 10 rating!
Ride Safe!
Gina J

[Snakeyes]

I bought a 2019 RTL from 3A Motorsports outside of Boston on Halloween 2019. I gave them an "out the door price" and they said no - then called me while I was eating dinner and said YES! I was so excited. Good people to work with - 9
I had my first service at Hanover PA - oil change and laser alignment - again great guy to deal with! - 10
I had a PA inspection and rear tire (car) put on at Crossroads Powersports in Upper Darby and again I had no issues! - 10
I guess I have been fortunate with my interactions with dealers!

[kamper]

I have two dealers fairly close and the one in toronto sd beat the other by 2k on first pencil and still gives me discouts on all parts as I save the cash for adds. 2021 rt limited for 26200 out the door, and gave top dollar for my 2012 rt trade. So 10

[Quickdraw]

My dealer in Hudson Falls, NY I'd rate a 9. They were good to us when we bought our Spyder and Ryker and they're good about service. If you live in the area, I'd recommend them.

[safecracker]

Huffs in Detroit Me., have given me great service. I give them a 10.

[blacklightning]

I purchased my 2014 RT from a dealership in Texas and had it shipped here to NC. Sticker price was $22,500 and I got it out the door for $17,500. I paid approx. $850 shipping and it was done. Bought my 2016 F3T from I motorosports and had it delivered to me while on vacation for $4500 under sticker price.
Have been getting 100% of the work done to them at a local Sport Durst dealership in Durham, NC and have been 100% happy with them. I went to the 3 local dealerships when I purchased the bikes and told them that I tried to purchase local, but they couldn't match the prices. But I do not do my own maintenance and would be 100% onboard with them if they do a good job at a fair price. Sport Durst stepped up to the plate and totally understood. They even give me 10% back on any parts or service money spent. This is good on the next item purchased or service done.

[Texas Al]

To the moderators of this site. We need to comply a list of dealers by location and there ratings. This would help members to fine a good dealer in the future.

[RayBJ]

Cross Country Powersports In Metuchen, NJ. Sales folks are very good. I've bought a couple Triumphs and, most recently, my '20 RT. I'd give the Sales team a solid 9 for working with the customer on OTD price and ease of transaction. I haven't been back for any Service on the RT so no rating for the BRP techs yet but they did well on the Triumphs I had.

[PaladinLV]

Las Vegas, NV
Sales 10
Service 8
Henderson, NV
Service 9

[R FUN]

We have two dealers in Saskatchewan Canada. The one in Regina I would give them a 1– for interest in sales and service. The one in Saskatoon I have not dealt with but heard they are good. I have dealt with the dealer in Portage La Praire Manitoba and they were very helpful in service.
Roger Smith

[Bfromla]

To the moderators of this site. We need to comply a list of dealers by location and there ratings. This would help members to fine a good dealer in the future.

Not a mod, but a list I’ve collected hopefully helpful:

👍👎 dealers quick list of comments stated as of 2016

👎Marine World Wichita KS: tech used wrong tool for alignment marked & scratched both tierods.

👎Fun bike center Mesa AZ:
👍Veys powersports
El Cajon AZ: By same person with tire problem.

👎 Lexington Motorsports KY: apparently has a only 1 key standard for new Spyders
👍 Maximum Power Sports, Peru Indiana
Several good report of customer service.

👍Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem

👍Rexburg Powersports in Idaho
Helped a person while on a trip with a brake issue allowing fun trip.

👍Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.
Also great reports from tombstone Ryde in

👎We ride power spots ,Mesa AZ: after making customer wait,
Actually told customer they could save $$ & time by sucking the oil out of dipstick &not changing filter rather, than a proper oil change⚠️ & made it sound like a standard practice

👍 Flamingo Motorsports of Palmer MA
Happy customer & few places in area that does laser alignment

👍 Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)


👍 Ride Now Chandler AZ: someone glad with fast service.

👍RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept

👍Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues & another👍 from someone with multiple problems
& some distance away, was towed there, bike was then fixed & delivered.

👍No Limits Powersports Bartlesville, OK service dept was able to fix some unknown
electrical errors

👍 Texas Adventure Powersports
Richardson TX Good report for service tech Cory


👍Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied

👎Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
👍by couple others that had great all around exp.

👍Edwards Motorsports in Council Bluffs Iowa. General good overall report sales & service.

👍Raisin River, Monroe, Michigan. happy service customer.

👍 Octane Outlet in Batavia,OH.
General approval recommendation from someone.

👍 Ryan Bortner of Motosports, Inc. Hanover PA. General help & squeeze in extra on Already tight schedule.

👍Baja Ron for service & parts all around
👍Spyderpops for service & parts all around
⚡️👍Lamonster all around


Corbin
👍good looking stuff
👎long wait on orders
👎multiple complaints of service when there is a question on paid for expensive parts.
👎for warranty issues when bought with dealer assistance


👍
Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!
*Lou Gutowski 323 West LaCadena Dr, Suite 5. 951-757-9143*




👍Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.


👍CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept

👍Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.


👎Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go

Person had hot gas tank & spewing gas,
👎pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem

👍RPM Motorsports Littleton Littleton, CO: was helpful same bike


👍Elk Grove Powersports. North CA: general compliment of timely service wrk

👍 Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly


👍Alcoa Good Times Knoxville, TN : report of fast service

👍GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.

👍ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally


Person had two dealers refused Warranty work at
👎Malcolm Smith motorsports &
👎Temecula Motorsports Riverside, Ca
then good help same issue @
👍Pirate Motorsports Riverside CA.


👍 Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.
👎 for one in Niles Oh person was ignored & when finally attended to the warranty item was rejected without even checking status. Only 6-7 months old, still had warranty

👎 to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service


👎Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service. ⚠️


👍Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service

👍Klinger PowerSports,Walton, NY
Happy customer for years sales &service

👍Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)

👍Mission Motorsports. CA They have an excellent Spyder Tech

👍Whittier Fun Center. CA General happy customer sales & service

👎Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.

👍Southbay

👎👍jet world


👍 Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.


👎Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.

__________________________

👎Pete's Motorcycles in Baltimore *
👍 J & J Powersports in Wilmington, DE **
Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's).
same person had poor service @ 1 & great service @ the other
----------------------------------
👍East Tennessee ATV in Elizabethton, TN
Person had great help while out on trip after home dealer failed & took extended time on an install. Even found a problem the home dealer could not.

----------------------------
👍Family Power Sports in Lubbock Tx , general help & happy customer with service dept


Hubbard powerSports Russellville AR
open on Mondays
_____________________________
👍Motosports Inc in Hanover PA general recommendation, some ppl would drive for me neighboring state rather than the closer dealer
👍Motomember in Leesburg General recommendation
👎ROUTE 3A MOTORS, INC. North Chelmsford, MA multiple fails on multiple returns for simple service work


👎Service Advisor@
Filers Powersports Macedon,NY
said spyder ONLY had rear brakes in email to customer!

[bigbadbrucie]

To the moderators of this site. We need to comply a list of dealers by location and there ratings. This would help members to fine a good dealer in the future.

My take on this.....sounds good, BUT, yeah there’s always a BUT.... this request is totally unrealistic. Each State has multiple dealers (in most instances). The units are produced in Canada. Each province deserves recognition. We have moderators in Australia, so we should include them. We have members as well as sponsors in Europe so we can’t ignore them as well as members in the U.K.....the list is endless. Good Idea, but Impractical!

[ARtraveler]

To the moderators of this site. We need to comply a list of dealers by location and there ratings. This would help members to fine a good dealer in the future.

Moderators cannot be involved in this type of list. Some may be sponsors, and a list compiled by moderators could become a legal issue if one of the dealers wanted to sue the site.

As members, you are welcome to post your opinions, but make sure they follow the site rules. In neon green at the top of the front page. Review if needed. :bowdown:

What I have posted concerning dealers is my personal experience and my personal opinoion. It is no way connected with the official SL site.

[2dogs]

Here in northern mexifornia we have two dealers. Of course, it depends on where you live in this state as to whether or not you claim your residence is in the northern or southern portion of the state. (Very politically divided state but we can't go there.)The dealership I used recently sold and the only employee that remained employed from the previous owner was the BRP certified tech.
Dealer/sales 50/50% (not familiar with their products)
Parts 90% (young adults trying to get a start in the work a day world)
Service 50/50% (previous service managers .1%, lied their a$$'s off to me several times)
Service tech 100+% (A+ mechanic very knowledgeable and helpful and trustworthy very lucky to have him close by)

[SpyderGoldwingOwner]

expensive

[Pirate]

��
Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!
*Lou Gutowski 323 West LaCadena Dr, Suite 5. 951-757-9143*


I am having him install my swaybar, belt adjustment and possibly laser alignment. I will be traveling 105 miles (one way) for him to do the work rather than my nearest dealer who is 20 mi away.

[bhern]

Coyote Powersports - Boerne, TX (suburban San Antonio) -- a solid 10 of 10. Good sales experience, and Rocky (head mechanic) really knows his stuff -- which is good, because I sure don't. I did a bunch of upgrades at an event through SpyderPops, which was also super (anti-sway bar, lights, etc.), but all my warranty/maintenance I do at Coyote.

(Haven't been there in awhile -- between COVID, horrendous construction on I-10 near where they are, and a frantic year at work, I've gone a little long on this interval. Will be rectifying that this month.)

[Pooch]

:yes::yes: Agree! Coyote Powersports and Rocky at Boerne, Texas are NUMBER ONE !!
and thankfully only 46 miles from me in Kerrville!
Even though the wretched, very long and drawn out road construction makes them difficult to access, their reputation continues to see them open and busy, busy. :clap:

[Tango]

Seminole Powersports in Sanford FL.. Sales 9 out of 10, high F+A.. Service, 12 out of 10. Great service, warranty or otherwise. I bought my Spyder there and the service dept. makes me feel appreciated! :welcome:

Daytona Spyder dealer, now a Ride Now dealer. Great service. Sales? Can I give them a below zero? They deserve it. Said my trade was not worth much. Did me a favor by giving me a number $2500 less than Seminole Powersports! :cus:

Motorsports INC., Hanover PA.. Great all around dealer. You deal with the owner herself, Tammy. She is awesome!:2thumbs:

Klingers, Walton, N.Y.. Very friendly. Lowest priced service I have ever seen! nojoke

Rusty Palmer in Honesdale PA.. Great sales, not trade in prices. Awesome service and staff. :thumbup:

Tom :spyder:

[bikerchris1270]

Curious….. How would you rate your CanAm Spyder Dealer experience for overall sales, service and parts on a scale of 1-10 where 10 is outstanding?
Could you omit dealer name but include location.

Roscoe, Illinois - delivered new F3L with a dead battery, broken trunk micro switch , front fender light wire harnesses dragging on tires, not installed in pigtail holders.-rate 5/10
Johnson Creek, Wisconsin - Tried Charging me for procedure not done, alignment not properly done, center steer incorrect - 5/10

*** It’s nice to have the information available when looking to purchase a new toy, or to have your toy serviced.

[KenF]

I purchased my first Spyder at Paulson's, Lacey, WA in 2018 and my second one there also in 2020. Both were RT limited. I would rate them 10 in sales and service. Have not had to order parts, so can't rate them there.

[peatmoss]

I bought my 2020 F3L from Cowtown USA in Cuba, MO. Great people and great deals. I live about 4 1/2 hours from there. I use a local dealer, Big4Cycle in Evansville, IN for service. I've purchased an F3T from them before. They are also nice people. They struggle to get units in stock like everyone I guess. I tried to buy from them this go round but they didn't have anything in stock and found what I wanted at Cowtown. I would go back to Cowtown in a heartbeat They are great people.

[da002mo]

My dealer in Hudson Falls, NY I'd rate a 9. They were good to us when we bought our Spyder and Ryker and they're good about service. If you live in the area, I'd recommend them.

I'm in Connecticut looking for a good dealer/service place to buy and service a Spyder. Please tell me the name of the Hudson Falls NY dealer who was good to you.
Thanks

[OldAge]

I'm not Qickdraw but the dealer is:

https://progressivemotorsports.biz/

[pauly1]

Caswell Cycles, Mora, MN: Although they were 90 miles from us, they were head-and-shoulders above any of the dealers in the Minneapolis/St Paul metro area, well worth the drive. Not a large, flashy building. Good people and fair pricing. The owners and staff are also riders: they ride with their customers. You can't run a bad business (for 50 years under the same ownership) and ride with your customers. Disagreements and issues: I'm sure there were a few (I've been on both sides of the counter in the MC business). Rating and numbers get to be games. Without reservation, I recommend Caswell Cycles.

[Big F]

My dealer is 45 miles from me and VERY responsive. Unfortunately, we have 2 dealers in the local Omaha metro area and neither of them is customer oriented! It is really sad that BRP allows these substandard dealers to operate. If this is happening across the country we will never get the Spyder product to grow and flourish. the onus is on BRP.
tks
BIG F

[Big F]

add Olsen Outdoor Power in Atlantic, IA to the list of dealers that go above and beyond for sales and service..
tks
BIG F

[woods]

Antigo Yamaha in Antigo, north central Wi. Closest to me. Bought an 18 and 20 RTL's from them. 18 sat in shop for a month waiting for parts, not their fault. 20 lost the rear speakers and tech spent about an hour on it, even removing box and testing on another unit, was a defective, not blown, fuse. Was very hard to see what was wrong even in hand. No charge. Friendly enough place and has some great end of season gear sales. I give them a 9.

[Big Juice]

For my area, I use Spyderpops in Pearcy, AR. for regular services on our two Spyders' and am very well pleased with all their work.
For any "dealer" required work, I take our Spyders' to Hubbard Powersports in Russellville, AR., and am well pleased with their dealer work.

[grumpyoldretiredcop]

Michael's Powersports, Reno NV

Sales 10
Parts 7
Service - absolute zero. I'd rate them negative. They delivered the F3T to me with a literal and easily visible rat's nest after having found rodent damage to the wiring harness and repairing that. Total lack of attention to detail. It took a complaint escalated to corporate level to get the issue dealt with. The only reason I rate Sales high is that the salesman did his best to get it and several other issues dealt with.

I would never recommend them to anyone. I took my F3T to Sacramento for its first service just so they wouldn't get their hands on it again.

[packerfan]

I have purchased three Spyder from Donahue Super Sports in Wisconsin Rapids, WI. I also rely on them for all my service. Outstanding in both sales and service in my experience, so they rate a 10.

[gkamer]

Somehow, between the time I purchased my Spyder RT and when I received the license and registration from DOL, the state thinks I own an 2018 Can Am ATV. I even have the license plate, tab, registration and title to prove I own a vehicle that doesn’t exist. Spokane, WA. I'm still waiting on a part since OCT, but I don't blame the dealer for Can Am's troubles. 7/10

[Big F]

Hey Texas Al, that is a great idea.. Don't know if Lamonster (site moderator) would do that as he services Spyders also???
BIG F

[Yardageman]

I use Powersports in St. Petersburg, Florida and they have been very good. Chris is a great Mechanic. Nelson

[Big F]

My dealer is Olsen Outdoor Power in Atlantic, IA. I would rate them an 8-9 on sales and 10 on service. I have bought my last 2 Spyders from them.
BIG F

[TRALUV]

I agree a list would be beneficial

[Peter Aawen]

I agree a list would be beneficial

We (the Mods) can help with sticking threads & layout etc, but any list like that would need a degree of commitment to it's ongoing maintenance & updating etc, something we probably have even less time for than most otherwise non-committed Members here.... :rolleyes: . But you're more than welcome to prepare one to share.... ;) . And Bfromla already started one that he posted earlier in this thread, so you wouldn't even hafta start from scratch! :thumbup:



Not a mod, but a list I’ve collected hopefully helpful:

���� dealers quick list of comments stated as of 2016

��Marine World Wichita KS: tech used wrong tool for alignment marked & scratched both tierods.

��Fun bike center Mesa AZ:
��Veys powersports
El Cajon AZ: By same person with tire problem.

�� Lexington Motorsports KY: apparently has a only 1 key standard for new Spyders
�� Maximum Power Sports, Peru Indiana
Several good report of customer service.

��Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem

��Rexburg Powersports in Idaho
Helped a person while on a trip with a brake issue allowing fun trip.

��Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.
Also great reports from tombstone Ryde in

��We ride power spots ,Mesa AZ: after making customer wait,
Actually told customer they could save $$ & time by sucking the oil out of dipstick ¬ changing filter rather, than a proper oil change⚠️ & made it sound like a standard practice

�� Flamingo Motorsports of Palmer MA
Happy customer & few places in area that does laser alignment

�� Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)


�� Ride Now Chandler AZ: someone glad with fast service.

��RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept

��Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues & another�� from someone with multiple problems
& some distance away, was towed there, bike was then fixed & delivered.

��No Limits Powersports Bartlesville, OK service dept was able to fix some unknown
electrical errors

�� Texas Adventure Powersports
Richardson TX Good report for service tech Cory


��Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied

��Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
��by couple others that had great all around exp.

��Edwards Motorsports in Council Bluffs Iowa. General good overall report sales & service.

��Raisin River, Monroe, Michigan. happy service customer.

�� Octane Outlet in Batavia,OH.
General approval recommendation from someone.

�� Ryan Bortner of Motosports, Inc. Hanover PA. General help & squeeze in extra on Already tight schedule.

��Baja Ron for service & parts all around
��Spyderpops for service & parts all around
⚡️��Lamonster all around


Corbin
��good looking stuff
��long wait on orders
��multiple complaints of service when there is a question on paid for expensive parts.
��for warranty issues when bought with dealer assistance


��
Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!
*Lou Gutowski 323 West LaCadena Dr, Suite 5. 951-757-9143*




��Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.


��CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept

��Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.


��Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go

Person had hot gas tank & spewing gas,
��pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem

��RPM Motorsports Littleton Littleton, CO: was helpful same bike


��Elk Grove Powersports. North CA: general compliment of timely service wrk

�� Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly


��Alcoa Good Times Knoxville, TN : report of fast service

��GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.

��ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally


Person had two dealers refused Warranty work at
��Malcolm Smith motorsports &
��Temecula Motorsports Riverside, Ca
then good help same issue @
��Pirate Motorsports Riverside CA.


�� Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.
�� for one in Niles Oh person was ignored & when finally attended to the warranty item was rejected without even checking status. Only 6-7 months old, still had warranty

�� to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service


��Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service. ⚠️


��Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service

��Klinger PowerSports,Walton, NY
Happy customer for years sales &service

��Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)

��Mission Motorsports. CA They have an excellent Spyder Tech

��Whittier Fun Center. CA General happy customer sales & service

��Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.

��Southbay

����jet world


�� Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.


��Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.

__________________________

��Pete's Motorcycles in Baltimore *
�� J & J Powersports in Wilmington, DE **
Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's).
same person had poor service @ 1 & great service @ the other
----------------------------------
��East Tennessee ATV in Elizabethton, TN
Person had great help while out on trip after home dealer failed & took extended time on an install. Even found a problem the home dealer could not.

----------------------------
��Family Power Sports in Lubbock Tx , general help & happy customer with service dept


Hubbard powerSports Russellville AR
open on Mondays
_____________________________
��Motosports Inc in Hanover PA general recommendation, some ppl would drive for me neighboring state rather than the closer dealer
��Motomember in Leesburg General recommendation
��ROUTE 3A MOTORS, INC. North Chelmsford, MA multiple fails on multiple returns for simple service work


��Service Advisor@
Filers Powersports Macedon,NY
said spyder ONLY had rear brakes in email to customer!

[Jazzz1959]

I have had my 2012 RT to Lexington Motorsports in Lexington KY twice in the last three years. I give them a 10 rating for courtesy, a reasonable appointment time, and getting the job done well. Yes, the hourly rate was a little higher than I expected but I won't complain because everything else was spot on!

[GreyGhost]

In preparation for spring/summer trips I took my 2021 RTL in today for a 1st service..is it just me or is $858 just a little ridiculous? To be fair, $80 of that was for installing the floorboard risers I furnished, and I understand it includes more than just an oil change, but that’s still twice what I have been paying for the Harley.. I’m not physically able to get down to do my own service, but I will be seeking alternatives..

[teninospyder]

I purchased my first Spyder at Paulson's, Lacey, WA in 2018 and my second one there also in 2020. Both were RT limited. I would rate them 10 in sales and service. Have not had to order parts, so can't rate them there.

Just don't ask them to put a "car tire" on your Spyder ! The prior service manager said "no problem" and did it for me a few years back.
The "new" service staff said NO !! Period !!

Took my business elsewhere since then.

[jnt]

Leo's South, Lakeville, MN - 9.4/10 Been customer since 86, they got Spyders in 08 we got one. Then I got mine. They even do laser alignments. Family owned.Good group.

[ARtraveler]

In preparation for spring/summer trips I took my 2021 RTL in today for a 1st service..is it just me or is $858 just a little ridiculous? To be fair, $80 of that was for installing the floorboard risers I furnished, and I understand it includes more than just an oil change, but that’s still twice what I have been paying for the Harley.. I’m not physically able to get down to do my own service, but I will be seeking alternatives..

If it is annual oil change/filter and checkover...those guys are way overpriced. Ballpark $300 is more realistic. I would look carefully at the bill and see what kind of baloney, if any, is going on.

[White Lightening]

New Spyder dealership in Abilene Texas, Lone Star Powersports. They also have a store in Amarillo. They have two locations in New Mexico, Clovis and Roswell (under the name of Zia Powesports). Just had my 28000 mile service and brake fluid changed in Abilene. Service staff was very friendly and responsive. Also asked about after market tires and they seem open to mounting non Kenda’s. Would rate the service as a 10. Can’t comment on sales or the other locations

[hut1]

In preparation for spring/summer trips I took my 2021 RTL in today for a 1st service..is it just me or is $858 just a little ridiculous? To be fair, $80 of that was for installing the floorboard risers I furnished, and I understand it includes more than just an oil change, but that’s still twice what I have been paying for the Harley.. I’m not physically able to get down to do my own service, but I will be seeking alternatives..

That definitely seems a bit excessive to me. My 21 F3 S was only $316. Probably a little less work to service than your RTL, but not that much!

[Big F]

Olsen Outdoor Power in Atlantic, IA are awesome in all aspects. I give them a 10+.
BIG F

[FrogmanDave]

Olsen Outdoor Power in Atlantic, IA are awesome in all aspects. I give them a 10+.
BIG F

Curious as to why you keep posting about the same dealer?

[ARtraveler]

Because he can if he wants to. :bowdown:

[66Roseracing66]

Thanks in advance for your opinion. Reviews on Seminole Powersports, Sanford, FL. Both sales and service. Thanks

Thanks Tom, I believe that has made up my mind about a F3T purchase I have been thinking about. Keith

[Columbia]

Pro Caliber PowerSports Bend, OR

I bought my ride through Cycle Trader, so have no experience with the dealer's sales folks.

I WILL say no one gives eye contact or says a word when a customer walks in, unless it's a friend of the sales person. 1 on sales.

Parts seems to do a good job. I haven't used them a lot, but they were able to order what I needed and shipping from Quebec seemed fast to me. 9 on parts.

Shop/Repairs They installed Ron's swaybar but didn't wire in the charging port in the frunk as requested. The service desk guy groaned when I said I needed work done on my Spyder. The technician was sullen; no eye contact. Hourly rate was higher than the value received. 3 on service.

A sidenote: a former technician from Pro Caliber opened his own MC shop in the town where I live, just north of Bend. He doesn't love Spyders but he's willing to do the basics for me. I will avoid Pro Caliber until he's not willing to do the work.
Sidenote from the other side: Pro Caliber has a shop in Vancouver, WA, across the Columbia from Portland. There, I'm told, they do laser alignment. The Bend shop doesn't offer that service. I don't go to Portland/Vancouver very often. P'raps one day I'll get that done.

[SLICE]

action kawasaki bradenton Fla 0 to the 10th power, would not even let me sit on 22 RT-L in the show room. i could not leave fast enough.

tampa bay powersports, sales 10, walked in sat on trike was asked if i could be helped asked questions was happy went to bank got money
picked up 3 days later.

service dept 10.
had warranty issue. trike was missing inner fender skirt ( i knew this at time of purchase) brought trike in and was told it would be at least 2
hours... more like 40 minutes i never even finished my 3 coffee.

monday i drop it off for the 3K service, i'll edit this as to the cost of work and quality of a few items i would like adresses.
my trunk is hard to close.
my horn makes a farting noise before it blows:roflblack:...............seriously

[JohnRuckus]

my horn makes a farting noise before it blows:roflblack:...............seriously

:yikes:

[FrankR]

Uniontown, PA Yamaha dealer just purchased Can-am dealership from competitor, Raised hr. rate to $150 per . Rate before purchase was $100. (What a ripoff)
Wanted 6hrs. labor to do alignment +