tofriendscreek
08-26-2020, 07:28 AM
It seems too often we drop to the lowest levels to complain and/or belittle Spyder dealers for various reasons. I too have had a few issues with poor or ugly service, but overwhelmingly the experiences have been quite the opposite. I prefer to express gratitude and thanks to dealers who help out when an issue arises, especially when traveling.
I was in the midst of a 9,000 mile adventure. After one afternoon of pretty intense and aggressive ryding, I had stopped for a break. For some reason, I looked at the rear wheel and sprocket. What is saw was the belt literally half on and half over the edge of the sprocket. I had never seen the belt is that position. I made a call to Westside Powersports. I talked with the Service Manager, Richard, who asked a few questions, I explained the condition further and he and then asked if I thought I could ryde it in or if he needed to send someone to pick it up. I felt it could make the 70 mile ryde to the shop. He told me they would get it fixed as soon as I could get there. Within a half hour of my arrival, the belt alignment was adjusted and all was good for the rest of the trip. My thanks to Richard and the staff at Westside for their gracious attention to my need and for fixing the problem immediately. Their efforts were and are truly appreciated.
I was in the midst of a 9,000 mile adventure. After one afternoon of pretty intense and aggressive ryding, I had stopped for a break. For some reason, I looked at the rear wheel and sprocket. What is saw was the belt literally half on and half over the edge of the sprocket. I had never seen the belt is that position. I made a call to Westside Powersports. I talked with the Service Manager, Richard, who asked a few questions, I explained the condition further and he and then asked if I thought I could ryde it in or if he needed to send someone to pick it up. I felt it could make the 70 mile ryde to the shop. He told me they would get it fixed as soon as I could get there. Within a half hour of my arrival, the belt alignment was adjusted and all was good for the rest of the trip. My thanks to Richard and the staff at Westside for their gracious attention to my need and for fixing the problem immediately. Their efforts were and are truly appreciated.