PDA

View Full Version : ANSWER TO MY LETTER FROM BRP RE: FIRES


orangespydiegirl
08-13-2009, 04:16 PM
I e-mailed BRP and this is the response I got. I will provide them with a day time number and see what happens. You will notice it says "your query" and not "Spyders on Fire".

Thank you for communicating with BRP Mrs. Brandon. Your email to the Spyder Team has been forwarded to the Consumer Services Group.

I would like to call you in order to better be able to address your concerns about the Can-AmTM SpyderTM roadster. If you would like to communicate with me to discuss your query, kindly provide me with a telephone number where you can be reached during the day and the serial number of your Can-Am Spyder roadster if possible.

Once again, thank for bringing your concerns to our attention and for your interest in the Can-Am Spyder roadster.

Carlo
Spyder Web Representative
Consumer Services Group
BRP
J 715-848-4957 USA / 819-566-3366 Canada
L 819-566-3062
spydertechsupport@brp.com
Smylinacha
08-13-2009, 04:22 PM
Wonder if Carlo is the same dude that called Jeff0110?

I'd call them and see what they say.
jeff0110
08-13-2009, 04:26 PM
I think his name is Carlo. I provided my phone number and VIN in the email I sent, I guess that why I got a call and not just an email.
orangespydiegirl
08-13-2009, 04:28 PM
I think his name is Carlo. I provided my phone number and VIN in the email I sent, I guess that why I got a call and not just an email.


Sorry I just noticed you posted your phone call! I was so excited I didn't notice.
Smylinacha
08-13-2009, 04:32 PM
I feel sorry for Carlo. They dubbed him the Fireman.
jeff0110
08-13-2009, 04:34 PM
:roflblack:
jeff0110
08-13-2009, 04:36 PM
No problem on not noticing my post. It sometimes is exciting when BRP finally does reply about one of our concerns
Smylinacha
08-13-2009, 04:36 PM
:roflblack:

And how much you wanna bet he's the "new guy" at work
jeff0110
08-13-2009, 04:39 PM
right
Smylinacha
08-13-2009, 04:40 PM
right

Well he's on 90 day probation right now, he better now blow it! You hearin that Carlo?!!!!!!!:2thumbs:
orangespydiegirl
08-13-2009, 04:44 PM
Well he's on 90 day probation right now, he better now blow it! You hearin that Carlo?!!!!!!!:2thumbs:



:roflblack::roflblack::roflblack::roflblack::roflb lack:
Firefly
08-13-2009, 04:54 PM
[quote=orangespydiegirl;131246]I e-mailed BRP and this is the response I got. I will provide them with a day time number and see what happens. You will notice it says "your query" and not "Spyders on Fire".

Thank you for communicating with BRP Mrs. Brandon. Your email to the Spyder Team has been forwarded to the Consumer Services Group.

I would like to call you in order to better be able to address your concerns about the Can-AmTM SpyderTM roadster. If you would like to communicate with me to discuss your query, kindly provide me with a telephone number where you can be reached during the day and the serial number of your Can-Am Spyder roadster if possible.

Once again, thank for bringing your concerns to our attention and for your interest in the Can-Am Spyder roadster.


Pretty standard letter. I never got a response when I sent mine with all the photos---
SpyderJo
08-13-2009, 07:59 PM
I received the same email from Carlo. I sent him my serial and phone number. I think it was a great idea for folks to contact them. With a fairly new product on the market, nothing is worse than unsatisfied customers and talk of it being hazardous. This is a major liability issue if they don't investigate the cause. Thank the Lord that no one has been injured yet.

Jo