Bought demo 2017 RT as new, BRP says warranty time used by dealer demo period?

[rodentrancher]

On June 21, 2018 I bought a 2017 RT-S from RPM Powersports in Lakewood, CO. This RT had been the dealership demo Spyder and had 301 miles on the odometer. I got a moderate discount on it as a demo unit, but it was sold to me as a new bike, and I was assured by RPM I would have the full two year factory warranty. All of the paperwork - Bill of Sale, Title, Loan document, and Registration list it as a new vehicle, with date of sale of June 21, 2018.

Fast forward a year and two months. RPM is defunct, they were bought out by a nearby outfit, G-Force Powersports, which is a Can-Am service center. So I take my Spyder to GForce for the 3000 mile service and to replace the battery, which had gone bad.

GForce tells me that the BRP database shows that the warranty on my Spyder has expired, because it was started in June 2017 - a year before I bought it. They theorize that RPM started the warranty clock running when they began using the Spyder as a demo model. Of course no one from the defunct dealership is available to check this story against. GForce has opened a case with BRP to get their input on the situation.

Has anyone heard of a situation like this? Do dealers ever start the clock running on a warranty by using the machine as a demo unit?

[Bfromla]

Ouch sorry to hear & first I’ve heard of this maybe others know something

[Spyder Insyder]

The warranty should start with date-in-service, which means the date it was first sold and registered. If the dealer registered the bike to the dealership, then that might be considered date-in-service. However, they should have demoed the bike with dealer tags, in which case the bike would have never officially been registered and put in service.
Good luck, I hope BRP gets it sorted out for you.

[BLUEKNIGHT911]

The warranty should start with date-in-service, which means the date it was first sold and registered. If the dealer registered the bike to the dealership, then that might be considered date-in-service. However, they should have demoed the bike with dealer tags, in which case the bike would have never officially been registered and put in service.
Good luck, I hope BRP gets it sorted out for you.

This has happened before …. BRP claims the dealer technically registered that Spyder - so therefore that's when the warranty began ….. AND RPM KNEW THIS …. or should have ….. sorry you were mis-informed …… Mike :thumbup:

[Tenic]

This is an interesting situation. Please let us know the outcome. Too often people describe problems they are experiencing here, and we get interested, and then they never report back on the final outcome. Hope you get something worked out that's okay for you.

[Little Blue]

:coffee: Sounds like a Deal gone South. A dealer can check out the history for you. I have heard about this and Cam Am needs step up to the plate on this. Good Luck on your Mission.....:thumbup:

[canamjhb]

Way, way back in the olden days I was in the automobile business. At that time dealer demos were sold with "full factory waranties". Your interpretation of that ambiguous statement is open to your own interpretation..... Bottom line, dealers, owners, and manufacturers can do what they want. Some choose to do the right thing...... some don't..... Jim

[trikermutha]

It was used as a demo that is when the warranty started even though it was never titled. Happens that way on cars too. So the date they started driving it is the date the warranty started,

Like Mike stated you were misinformed.

Most likely BRP will not change there minds on your grievance.

[ibuycars]

I bought rt demo warranty started day I bought it dealer used it on dealer plate he never titled it in his name.

[Wmoater]

It has been this way since I know of. On snowmobiles the dealer must register the sled with BRP as a Demo by December 1st. Once registered the warranty starts ( SINCE IS NOW OFFICIALLY OWNED) Been this way for years on snowmobile. Same with Can am Commanders too. I assume there is a date that dealers need to register the Spyders too. I am guessing it is January or February due to southern warm weather. I also know that all the learner to drive courses bike’s offered need registered too which means warranty is started. Motomember outside Richmond buys a ton on demo bikes from the DMV/ CANAM at way cheaper prices and sells them at way cheaper prices with only 300 miles etc. You should always look at the warranty paperwork before signing. You had a pink and yellow sheet that you signed when buying. That was the warranty papers saying when it ended or started, or add on for best warranty. Sorry to hear your misfortune but that is the way it has been since I can remember way back in the 90’s with BRP. My dad sold for them and I remember him always saying buy a demo 2 months before the warranty expired it was the cheapest and then add the best warranty to extend. You can only add best if there is factory warranty on the vehicle.

[rodentrancher]

If the dealer registered the bike to the dealership, then that might be considered date-in-service. However, they should have demoed the bike with dealer tags, in which case the bike would have never officially been registered and put in service.
Good luck, I hope BRP gets it sorted out for you.

Well, it had dealer tags on it whenever I saw it. And if they had registered it with the state, I wouldn't think they could have then registered the sale to me selling the bike as new.

[rodentrancher]

This has happened before …. BRP claims the dealer technically registered that Spyder - so therefore that's when the warranty began ….. AND RPM KNEW THIS …. or should have ….. sorry you were mis-informed …… Mike :thumbup:

Wonderful. It seems I bought the Spyder about a month before RPM closed up and sold out, and my salesperson was one of the owners. So I may have been the target of a deliberate "exit scam" on the warranty. Charming.

[blacklightning]

We bought a 2017 Nissan Murano that was considered a demo/loaner vehicle. When they decided to sell the car (normally at around 6k miles), it is sold as certified pre-owned. That is to the buyers advantage. As with that you get a 10 yr, 100k mile warranty instead of the 5 year, 60k mile warranty. You also save about 8-10k on the sticker price. All for letting someone else drive the car for about 6k miles.

[rodentrancher]

It has been this way since I know of. On snowmobiles the dealer must register the sled with BRP as a Demo by December 1st. Once registered the warranty starts ( SINCE IS NOW OFFICIALLY OWNED) Been this way for years on snowmobile. Same with Can am Commanders too...You can only add best if there is factory warranty on the vehicle.

Well, I guess I've learned something new. Never bought a snowmobile or ATV in my life - never even ridden one - so I was expecting this to be treated like a normal motorcycle/car sale. And yes, I knew about the BEST warranty having to be bought while still under the factory warranty. I had asked RPM about this, and was told I needed to buy the BEST warranty by June 2020.

There was no misunderstanding - I was deliberately misled by senior management of a dealership that knew they were going out of business shortly and wouldn't be around when I found out I'd been scammed.

[IdahoMtnSpyder]

The best you can hope for is if you can show where RPM stated the warranty started when they sold you the RT then BRP may make an exception and sell you the BEST warranty back dated to when the factory warranty ran out.

[Wmoater]

You should have received and signed a yellow, pink or white form that is either typed or hand written in the center when your warrenty expires. It is part of the 31 page packet you sign over at all dealers. Give or take the 31 pages:sour:If you didn’t receive one maybe your dealer never filled it out and sent it to BRP. That could be a bit of ammunition for you when filing. It’s a bumb deal if he deliberately did that. I honestly think you will have a hard time getting BRP to do anything for it really wasn’t their fault but they might. They might but I wouldn’t bank on it. Another option is can you take it to another dealer. Don’t say anything and ask if you can get another company to give you an extended warranty? Dealerships somethings have second party extended warranty. If you can find one that sells cars and powersports that might be and in. Next if it is costly, you might want to turn it into your insurance. Depending on your deductible.....$500 maybe you might be able to go that route. Then sell it next year and start over. You won’t be loosing to much for you have the existing model and there are plenty of people who will wait one year for the 2020’s to get their bugs out since it is new model. Fix it right, sell it so the next guy isn’t scammed, buy new 2018 or 2019 with warranty and start over. Not trying to sound mean or sarcastic. Please don’t take it that way. Just offering a couple suggestions. Good Luck.

[troop]

Many dealers will warranty register slow selling vehicles to claim rebates before they expire. 2017/2018's had huge rebates due to pricing structure. Once they do this, the warranty clock starts ticking. They should have told you this ...

[Wmoater]

Another point..... You said they sold it as listed NEW. If it was registered as demo and your warrenty was used which it was then it is considered USED! The dealer owned it. If they listed it as new then they can be charged for misrepresentation. Look at the titlework. See if they dealer signed it over to you. I don’t think you could get money back but a lawyer could most likely go after someone for you can’t sell New if it was already owned and registered. (Used) Like new but not NEW. Again by the time you pay a lawyer and fees you can probably sell it for that loss. Is there anything wrong with it? I don’t think a battery would have been covered under BEST anyway. If not there are a lot of spyder RT out there more than 4 years old still running fine and they don’t have warrenty.

[ARtraveler]

The GOOD NEWS is that your current dealer is trying to get the problem solved through BRP. It will be interesting to hear the final outcome. Now if BRP will step up and make it right?

IMO--you should be given a full warranty (since it had only 300 miles on it) when you picked it up. You were for sure caught in the middle of a bad dealer doing all they could to get their last dollar before calling it quits.

You final sale paperwork...hopefully will contain some points in your favor. :popcorn:

[rodentrancher]

You should have received and signed a yellow, pink or white form that is either typed or hand written in the center when your warrenty expires.

I do not recall ever seeing such a document and I'm absolutely certain I didn't get a copy of it.

[rodentrancher]

Another point..... You said they sold it as listed NEW. If it was registered as demo and your warrenty was used which it was then it is considered USED! The dealer owned it. If they listed it as new then they can be charged for misrepresentation. Look at the titlework. See if they dealer signed it over to you. I don’t think you could get money back but a lawyer could most likely go after someone for you can’t sell New if it was already owned and registered. (Used) Like new but not NEW. Again by the time you pay a lawyer and fees you can probably sell it for that loss. Is there anything wrong with it? I don’t think a battery would have been covered under BEST anyway. If not there are a lot of spyder RT out there more than 4 years old still running fine and they don’t have warrenty.

Yes, it was titled to me and registered with the State of Colorado as a new bike, and the bill of sale lists it as a new bike. As you say, I might have a cause of action against the former dealership - except they no longer exist.

There's nothing wrong with it (other than the battery), and I'm actually pretty happy with it (other than the unexpectedly truncated warranty). I wasn't sure if the factory warranty would cover the bad battery or not, just figured there was no harm in checking. Didn't expect to find that there wasn't a factory warranty, though. Was trying to decide whether or not to buy the BEST warranty - if BRP doesn't extend the factory warranty, I guess that decision has been made for me.

[solman]

While it's true that the selling dealer may have scammed you, they are representing Can Am as an authorized selling dealer. Can Am should step up and make it right for you.
This has happened many years ago when I lived in Brooklyn, NY. with car dealerships taking money and then just not opening the dealership one day. They just disappeared with peoples deposits. Cars were also locked in the service department. Also a Kawasaki dealer did this way back when and Kawasaki stepped up as well.
General Motors and Oldsmobile stepped up and made it right.
Can Am should do the same.

[safecracker]

I must have had an honest dealer. I bought my 2011 in 2012. It was a Demo. It had 2,000 miles on it. I received full 2 year warrenty. Bruce

[SpyderAnn01]

A friend bought a demo RT, and like the OP thought his warranty expired 2 years from the purchase date, so a month before the date he thought his warranty expired he contacted his dealer about buying the BEST extended coverage, he had moved so this dealer was not the one he originally purchased from, he was told that the initial coverage had expired a few months prior. This dealer went to BRP to plead his case and he was able to purchase extended coverage, so don’t give up, they have come through before.

[gkamer]

Didn't expect to find that there wasn't a factory warranty, though. Was trying to decide whether or not to buy the BEST warranty - if BRP doesn't extend the factory warranty, I guess that decision has been made for me.

Knowing, from reading a lot of posts here, what the cost of a repair can run, I think you would be wise to get the BEST warranty if possible, for peace of mind if no other reason.

[askitee]

I know this doesn't fit your location, here in Australia that is the case. If a dealership registers a demo vehicle with the manufacturer/importer, the period between registration and actual sale is deducted from the warranty period. Our dealers will try to offload a vehicle within 45 days to maintain the warranty value.

[stmike 1800]

Extended warranty here in Canada for my 2018 rtl is 1 year $1,200
2 years $1,300
3 years $1,500
4 years $1,600

[Highwayman2013]

A friend bought a demo RT, and like the OP thought his warranty expired 2 years from the purchase date, so a month before the date he thought his warranty expired he contacted his dealer about buying the BEST extended coverage, he had moved so this dealer was not the one he originally purchased from, he was told that the initial coverage had expired a few months prior. This dealer went to BRP to plead his case and he was able to purchase extended coverage, so don’t give up, they have come through before.

Yes, the dealer never told me when the warranty expired. So that was an unpleasant surprise.

[billybovine]

There are benefits to a dealer when they register a demo unit with BRP. But when they do the warranty period starts. It does not matter if the unit was titled or plated. It has nothing to do with that. The only thing that matters is if the dealer told BRP it was a demo.

[billythekidd]

RPM was always like this. It is the reason I quit doing business with them. Back in 2011 I bought a RT from them with the RPM warranty which was sold as "all maintenance would be covered, you will never have to pay for maintenance for 3 years". So I bought brake pads and tires and wanted them installed only to learn "all maintenance" referred to manufacture required maintenance. I only found this out after I had them install the brakes and tires and went to pick up the bike. I stood there looking at a $380 bill. Scammers... always.

Good luck with your issue. I know it is a bit of a drive, but the dealer in Florence is great. I did take my 2018 to GForce also and they seemed good as well. I also take my Slingshot to Gforce.

[SL Ken]

I bought a demo in 2014 with a lot of miles on it. My warranty expired in April of 18. (I had the extended best that was included in 2014) but the warranty started the day I got it. The dealer had been using it for about 7 months before I got it.

[P3EWO]

I would double check your paperwork. I just bought a 2018 F3 LTD with 100miles and was told new... But looming closer on paperwork during sale it said used. Dealer said they bought it was a dealer in TX and titled it for demo... Anyway.. Warrenty is way less than 2 yrs.

[rodentrancher]

I would double check your paperwork. I just bought a 2018 F3 LTD with 100miles and was told new... But looming closer on paperwork during sale it said used. Dealer said they bought it was a dealer in TX and titled it for demo... Anyway.. Warrenty is way less than 2 yrs.

All paperwork clearly lists my Spyder as new.

[rodentrancher]

RPM was always like this. It is the reason I quit doing business with them. Back in 2011 I bought a RT from them with the RPM warranty which was sold as "all maintenance would be covered, you will never have to pay for maintenance for 3 years". So I bought brake pads and tires and wanted them installed only to learn "all maintenance" referred to manufacture required maintenance. I only found this out after I had them install the brakes and tires and went to pick up the bike. I stood there looking at a $380 bill. Scammers... always.

Good luck with your issue. I know it is a bit of a drive, but the dealer in Florence is great. I did take my 2018 to GForce also and they seemed good as well. I also take my Slingshot to Gforce.

GForce seems to be trying hard to do right by me. And I can see why RPM is out of business now.

[rodentrancher]

Well, an update. GForce (the new dealer) heard back from BRP on the case. BRP's response is "too bad, so sad" - they say their database shows that RPM started the warranty in June 2017 when they put the bike in their demo pool. The fact that RPM lied to me and sold the bike as new, telling me that I had the full two year warranty, is not BRP's problem, they say.

I will say that GForce has been trying hard to make things as right as they can, and that I don't hold them responsible. In fact, I've been impressed with GForce - BRP, not so much.

GForce ate the cost of replacing the dead battery and is offering me an aftermarket warranty at their cost, since I can't get the B.E.S.T. warranty now. I'm considering the warranty, which comes from an outfit called "RPMOne" (unfortunate name, considering the history with a dealership called RPM, but of course the two outfits are not related).

Anyone have experience with the RPMOne warranty?

[ARtraveler]

Well, an update. GForce (the new dealer) heard back from BRP on the case. BRP's response is "too bad, so sad" - they say their database shows that RPM started the warranty in June 2017 when they put the bike in their demo pool. The fact that RPM lied to me and sold the bike as new, telling me that I had the full two year warranty, is not BRP's problem, they say.

I will say that GForce has been trying hard to make things as right as they can, and that I don't hold them responsible. In fact, I've been impressed with GForce - BRP, not so much.

GForce ate the cost of replacing the dead battery and is offering me an aftermarket warranty at their cost, since I can't get the B.E.S.T. warranty now. I'm considering the warranty, which comes from an outfit called "RPMOne" (unfortunate name, considering the history with a dealership called RPM, but of course the two outfits are not related).

Anyone have experience with the RPMOne warranty?

A real bummer that BRP did not follow through. They could at least have given a cut price on the BEST warranty or a couple years for free. This would have gone a long way towards customer relations.

I have not heard anything bad about the RPM warranty. Since your current dealer is willing to help out, I would go with that.

I am going to re-consider my purchase of a new 2020 RT.

[askitee]

Pretty low act on BRP's part. One spyder bike warranty wouldn't break the bank I would have thought.

[Little Blue]

:coffee: So Sorry to hear about your issue.
BRP, you can make/get it 'RIGHT'.
Offer something..... Good Will Deal???.... Show us You Care......:thumbup:

[Ktd1911]

I bought 2016 rts se6 ss demo that brp put into service for media demo but my dealer was aware of demo status and extended my warranty

[Garyd]

Yep...
When we bought our 2018 RT Limited in July (at Pro Motorsports in Fond du Lac Wi) it had about 500 mi on it and had been used in the 3 wheel rider course at Road America. We were advised that as a result the factory warranty would expire in April of 2020. In addition to the rebate and the financing special, the dealership further marked it down to the point where we could purchase the additional maximum length extended warranty with the roadside assistance and tire and wheel coverage and still get a price below that available at other Wisconsin dealerships. How could we say no?