2014 RT stranded in Winslow, AZ

[UtahPete]

My friend from Arizona is dead in the water in Winslow, AZ. 2014 RT

The codes he pulled are;
U0100
U0122
U0073
C006C

Is there something he can do to fix the fault and get back home?

[Snowbelt Spyder]

Has he checked his fuses yet?

[UtahPete]

Has he checked his fuses yet?
I don't think so. I'll suggest that. Do you know which ones and which fuse box?

[GOZFST]

A quick Google search found this about 2 of them.
C006c is in the ECM module
It is a VSS CAN message plausibility error
Caused by communication intermittent/erratic and/or Check Sum Error.
External troubleshooting is not possible, check for communication fault.

UO122DPS is in the DPS module.
It is a loss of communication with the VCM (loss of CAN ID's.)
Caused by VCM fault active. Damaged circuit wires, damaged VCM or damaged DPS/VCM pins.
Action..Check for VCM fault.
Disconnect MPI2 from DLC connector.
Measure resistance between DLC-1 and DLC-2 (expected value = 50-70 ohms.)
Measure resistance between DLC-1 and ECMB-C1 (expected value < 2 ohms).
Measure resistance between DLC-2 and ECMB-C2 (expected value < 2 ohms)

[Snowbelt Spyder]

I don't think so. I'll suggest that. Do you know which ones and which fuse box?

I looked up the codes in the app and they all are electrical / CAN Bus in nature. I don’t know which fuse but the descriptions in the owners manual should give a clue. I don’t have schematics. Maybe Billy will find this thread and can ferret something out.

[GOZFST]

On a lighter note, have him look for "A girl my Lord in a flat bed Ford". Sorry couldn't resist. Good luck.

[UtahPete]

On a lighter note, have him look for "A girl my Lord in a flat bed Ford". Sorry couldn't resist. Good luck.
He said he's on the wrong corner!

[UtahPete]

Has he checked his fuses yet?
He is checking them. He thinks it might be a relay, but I didn't see any reference to a relay in the code descriptions.

[Snowbelt Spyder]

He is checking them. He thinks it might be a relay, but I didn't see any reference to a relay in the code descriptions.

You know how those fuses can be hard to see. Remind him that he may have to pull them to get a good look.

[IdahoMtnSpyder]

Have him look for damaged wires, like maybe the harness on the swingarm having come loose and rubbing on the tire. If there are no blown fuses and no damaged wires the the most likely suspect is the VCM, vehicle control module. If it's bad I think that would be a first here on SL.

[PW2013STL]

Something else to consider is the battery, if it's low on voltage it can cause all sorts of codes. Is it the original battery? Ours only lasted 3 years on our 14 RT.

[Highwayman2013]

Something else to consider is the battery, if it's low on voltage it can cause all sorts of codes. Is it the original battery? Ours only lasted 3 years on our 14 RT.

I agree when it’s electrical check the battery and it’s connections.

[ARtraveler]

Good to see friends helping friends here. Anything beyond what I have seen so far is above my pay grade.

Hope he gets it figured out. :bowdown::bowdown:

[UtahPete]

Well, he gave up trying to fix it and got a lift ....

166190

[Snowbelt Spyder]

Well, when you're stranded on a corner in Winslow, Arizona, it's tough to get into it too deep. Once he finds out what the issue was, I'd be interested.

[billybovine]

I just got home and did not see this thread until now. Sorry I could not help. I would like to know what he finds out. Tomorrow, when I have more time, I will take a look at the codes and make a guess.

[DGoebel]

+1 on the battery, Have it load tested, My '13's battery died last year and I was getting all sorts of weird codes and behaviors. someone here got me to check mine, and after a new battery, haven't had another electronic issue yet.....

[Chupaca]

U0100 Lost communication or CAN-BUS ID.. (Controller Area Network)
U0122 same as U0100
U0073 CAN-Bus failure CAN-Bus off
C006C communication intermitten /erratic sometimes triggered by U0122
Blown VCM fuse

Just for the record... :popcorn:'ing to see what they find if more than a computer reset....:thumbup:

[youngers]

Well, he gave up trying to fix it and got a lift ....

166190

okay now , I know this can`t be the purdiest girl in Winslow Arizona , but it is a flat bed ford ! :roflblack:

[UtahPete]

okay now , I know this can`t be the purdiest girl in Winslow Arizona , but it is a flat bed ford ! :roflblack:
Good one :thumbup:

[UtahPete]

Have him look for damaged wires, like maybe the harness on the swingarm having come loose and rubbing on the tire. If there are no blown fuses and no damaged wires the the most likely suspect is the VCM, vehicle control module. If it's bad I think that would be a first here on SL.
He recently had the compressor and air bag replaced. Might have happened then.

[BajaRon]

But it's the best I can do for you!


https://www.youtube.com/watch?v=trNW-GAClUM

[Lew L]

From the you tube vids after the Eagles , about strange lonely cities:

We were in Tonopah last week on our way to Vegas.

The "Clown Motel" is a must see.

Lew L

[billybovine]

Well all the codes are Can Bus communication errors of some kind. Multiple modules involved. So damaged or shorted Can Bus wires. That could come from some recent work being done. If nothing done recently. Then I would look for water in one of the connectors.

[prmurat]

So..I see that my friend UtahPete told every one here about my ordeal in Winslow AZ. It started the day before: twice I got the dreaded Limp mode. Took the key off, waited some time and it started again... Being a good catholic boy I said: "I must has touched the brake while the throttle was open"! Double sin: I knew I did not do that and just lied.

Related or not: the bike was starting with a more diesel sound than normal, almost like a cam chain loose before the hydraulic chain tensioner get in function (on a "normal" bike). It started again yesterday after 90 miles at a good clip and went on every 5 to 10 miles after this I decided to limp to Winslow all the way from 2nd Mesa.

As this happened to me a year ago I kind of think it is one the big relay by the fuse on the left side: I did not check it (what for...did not have a replacement!!) but I am sure it was burning hot like last year.

Twice in one year on a flat bed.... I am trying to be tired of my -14 and as the -11 I had before was not stellar either so... I am starting to think about life without a Spyder....

[prmurat]

Well all the codes are Can Bus communication errors of some kind. Multiple modules involved. So damaged or shorted Can Bus wires. That could come from some recent work being done. If nothing done recently. Then I would look for water in one of the connectors.

Last work was on the shock and its rubber cushion, front tires. Living in AZ...water/rain is not an option!!

[UtahPete]

From the you tube vids after the Eagles , about strange lonely cities:

We were in Tonopah last week on our way to Vegas.

The "Clown Motel" is a must see.

Lew L
I've stayed there! Motorcycle trip.

[UtahPete]

Last work was on the shock and its rubber cushion, front tires. Living in AZ...water/rain is not an option!!

So,where did you take the bike? Have they diagnosed the problem?

[prmurat]

So,where did you take the bike? Have they diagnosed the problem?
It is now at the Peoria Ridenow shop...

[Lew L]

I've stayed there! Motorcycle trip.

That " Clown Motel" stay may have changed you forever!!!! :joke::joke::doorag:.

LewL

[canamjhb]

Good luck with your repair. I don't want to speak negatively about anyone I have not dealt with and I have not dealt with the Peoria RN shop. I have NEVER had good experiences with the RN shops in the East Valley. Hope it works out for you.....

[prmurat]

Good luck with your repair. I don't want to speak negatively about anyone I have not dealt with and I have not dealt with the Peoria RN shop. I have NEVER had good experiences with the RN shops in the East Valley. Hope it works out for you.....
Last time my RT was at the RN Phoenix, they did not find the problem for 2 months, broke a mirror spring and finally took it to Peoria... half of the body bolts were not fixed and they lied about it during all the time. Peoria at least has a Gold certified mechanic... last time he installed the new shock rubber, forgot the new shock in the frunk and broke the seat mounting. I really miss my dealer in Livermore CA ( and a lot of things from the Bay!!); part of the sh... living in AZ I guess!!

[canamjhb]

For what it's worth, looks like they're consistent.

[youngers]

For what it's worth, looks like they're consistent.
:roflblack: that took me by surprise ! if any need to go too a shop , and I have the means , ( as in the cycle is at my home ) I will take off the skins myself , save money , and kind of know where the bolts are at , and where they will go back on ... ( just picked - up this 2011 , and it had been opened at the battery area couple times and I noticed the lower skin at the foot rest position , the tabs were on the out side of the lowest portion of body work ( if not correct , will rub nice wear marks at both tab areas , also a couple rubber grommets missing , and a smaller under seat bolt missing , easy fixes just something I have seen quite a bit from other folks getting in a hurry )

[prmurat]

Last time my RT was at the RN Phoenix, they did not find the problem for 2 months, broke a mirror spring and finally took it to Peoria... half of the body bolts were not fixed and they lied about it during all the time. Peoria at least has a Gold certified mechanic... last time he installed the new shock rubber, forgot the new shock in the frunk and broke the seat mounting. I really miss my dealer in Livermore CA ( and a lot of things from the Bay!!); part of the sh... living in AZ I guess!!

So it looks like the problem can be in 2 places: the VCM or a wire in the wiring loom... both of them are expensive and I must admit I have no trust in changing the entire wiring.... too much work to be done perfectly. Dealer is talking with BRP, testing here and there and at a loss!!!
just when the riding season is here in AZ!! And... should do a valves adjustment too... and a rear tire!! Time to sell a kidney???

[Doc - Riverside]

So it looks like the problem can be in 2 places: the VCM or a wire in the wiring loom... both of them are expensive and I must admit I have no trust in changing the entire wiring.... too much work to be done perfectly. Dealer is talking with BRP, testing here and there and at a loss!!!
just when the riding season is here in AZ!! And... should do a valves adjustment too... and a rear tire!! Time to sell a kidney???

Ther is no requirement to do a valve adjustment on a ACE 1330 engine as it has hydraulic lifters.

[prmurat]

Today's new... " can we bill you another 1/2 hour to wire the VCM directly (to the battery??) to make sure it either the VCM or the wire loom..." Basically 10 days in the shop and still no clue!!
Looking now for the BRP customer service...any contacts there? Edit...just called the general line at BRP: "the dealer escalated the problem to BRP..." I feel better now (sarcasm!).
Thks!


So it looks like the problem can be in 2 places: the VCM or a wire in the wiring loom... both of them are expensive and I must admit I have no trust in changing the entire wiring.... too much work to be done perfectly. Dealer is talking with BRP, testing here and there and at a loss!!!
just when the riding season is here in AZ!! And... should do a valves adjustment too... and a rear tire!! Time to sell a kidney???

[ARtraveler]

So it looks like the problem can be in 2 places: the VCM or a wire in the wiring loom... both of them are expensive and I must admit I have no trust in changing the entire wiring.... too much work to be done perfectly. Dealer is talking with BRP, testing here and there and at a loss!!!
just when the riding season is here in AZ!! And... should do a valves adjustment too... and a rear tire!! Time to sell a kidney???

If the dealer is trying to push a valve adjustment on you...it is time to RUN and run fast.

1330 does not have shims that need adjusting.

Most people find valve adjustments unnecessary anyway. Like a good little boy--I did two of them on two different 998's. Both a thousand dollars and no adjustments needed. Shady dealers like to play this game so they can collect another $1K for doing no work. Caveat Emptor. :thumbup:

[IdahoMtnSpyder]

Looking now for the BRP customer service...any contacts there?

For reference: BRP.Care@brp.com

[prmurat]

Today's new... " can we bill you another 1/2 hour to wire the VCM directly (to the battery??) to make sure it either the VCM or the wire loom..." Basically 10 days in the shop and still no clue!!
Looking now for the BRP customer service...any contacts there? Edit...just called the general line at BRP: "the dealer escalated the problem to BRP..." I feel better now (sarcasm!).
Thks!
Looks like even at BRP they do not agree on the causes/effects... so dealer decided to choose one of the solution (the wire loom tested OK for him): the VCM will be changed. In between the 2.1/2 hours of testing, the VCM and the 5 hours of work...$1800!!
Dealer is trying to get BRP to make an effort on the VCM price and/or a deal in case they have to go for anything else if it does not work. Almost BMW prices!!!

[canamjhb]

One thousand eight hundred dollars of experimenting and guessing...... so far. That is unacceptable

[prmurat]

And... what is your solution?


One thousand eight hundred dollars of experimenting and guessing...... so far. That is unacceptable

[UtahPete]

And... what is your solution?
Philippe, have you tried contacting BRP Care yourself yet? I agree the way the dealer is going about this is flat wrong, considering it may have been their suspension air repair that caused the current problem in the first place.

[2dogs]

Wonder why Spyders are gaining a poor reputation. It's not the bike itself, or the owner. It's the company and their dealer network. :lecturef_smilie:

[Joel The Biker]

The service manual describes how to test the VCM, but it also says the VCM is built very rugged and a failure would be extremely rare. I have never heard of the diesel sound you describe either. Curious to hear what the solution is and hope you dont end up just throwing money at dead ends. This kind of stuff is definitely what hurts the Spyder's reputation. I have always been a believer that a shop should not charge a customer for a repair that did not fix the problem. Why should you have to open your wallet while they take guesses at the solution. Good luck my friend!

[prmurat]

When I talked to BRP, even choosing French to sound more "local", the young lady just told me that the dealer did escalate the request within BRP...end of the story! Rugged or not the VCM can have a "dry" weld in one of the circuit or have been badly put together 4 years ago. When a vehicle has more electronic than a basic car these things have to happen!? My car has its ABS light on for a while, it is a known problem within the ABS module... has to re-weld a contact in it etc etc.
What I do not get is the absence of definite diagnostic like if it was black magic!! Hope Bombardier' trains & planes are not built with the same attitude!!

[prmurat]

When I talked to BRP, even choosing French to sound more "local", the young lady just told me that the dealer did escalate the request within BRP...end of the story! Rugged or not the VCM can have a "dry" weld in one of the circuit or have been badly put together 4 years ago. When a vehicle has more electronic than a basic car these things have to happen!? My car has its ABS light on for a while, it is a known problem within the ABS module... has to re-weld a contact in it etc etc.
What I do not get is the absence of definite diagnostic like if it was black magic!! Hope Bombardier' trains & planes are not built with the same attitude!!

Well.... 2 weeks, over $2000... and limp home from the dealer to home!!! Usual codes: C0063, C006C, U0073, U0155, U0122.... nothing changed in spite of all the parts changed!!! I do not want to jump to any conclusions, but what a POS @ 29000 miles!!!

[canamjhb]

Well.... 2 weeks, over $2000... and limp home from the dealer to home!!! Usual codes: C0063, C006C, U0073, U0155, U0122.... nothing changed in spite of all the parts changed!!! I do not want to jump to any conclusions, but what a POS @ 29000 miles!!!

WHAT A DEALER!!!!! They don't know what's wrong, they don't know how to fix it, they just take your money and send you out the door the same as you came in. Your experience (and mine) are exactly why my bike will NEVER see a RideNow shop ever again. I hope they returned all the good parts they took off your bike while doing their experimenting...... Sad tale indeed.

[LeftCoast]

Stories like this leave me scared ****less to take my bike anywhere

[UtahPete]

Stories like this leave me scared ****less to take my bike anywhere

Don't let it discourage you. The vast majority of Spyders are very reliable. I know Pierre and what he has been through with this bike. I think the dealer screwed up an earlier repair to the air suspension system, which led to this current issue.

The weakest part of the Spyder support system I think is the dealers who make more money off the ATV's, snowmobiles and PWC's and don't want to invest in the necessary training for a master mechanic for the Spyder (just not enough volume). Motorcycle dealers like Sierra Cycles in Sierra Vista have a better track record.

[UtahPete]

WHAT A DEALER!!!!! They don't know what's wrong, they don't know how to fix it, they just take your money and send you out the door the same as you came in. Your experience (and mine) are exactly why my bike will NEVER see a RideNow shop ever again. I hope they returned all the good parts they took off your bike while doing their experimenting...... Sad tale indeed.

I'm convinced they screwed up the wiring system somehow when they replaced the air bag and shock, and just don't want to admit it. The fact that Philippe is again getting the same error messages after a new computer module just confirms it, in my mind.

[IdahoMtnSpyder]

Well.... 2 weeks, over $2000... and limp home from the dealer to home!!! Usual codes: C0063, C006C, U0073, U0155, U0122.... nothing changed in spite of all the parts changed!!! I do not want to jump to any conclusions, but what a POS @ 29000 miles!!!

We on this forum strongly discourage threatening legal action, BUT, in your case you may want to check out what help you can get from the AZ AG office.
https://www.azag.gov/complaints/consumer. There may be legal remedies available, and then again, maybe not. Won't hurt to check.

[007james]

We on this forum strongly discourage threatening legal action, BUT, in your case you may want to check out what help you can get from the AZ AG office.
https://www.azag.gov/complaints/consumer. There may be legal remedies available, and then again, maybe not. Won't hurt to check.

This Thread should convince all Spyder Owners that buy new Spyders to buy the BEST Waurentee extension. But any one buying a used Spyder with no Waurentee is taking a definite Risk, no matter how low the mileage, considering the Owner Sharing reports on this Forum. As for me, I have never ventured beyond 75 miles away from home, MAX, with either my 2012 or 2016 Syders, bcause of exactly reports like shared on this tread. It doesn’t matter at all, how many thousands of Spyder Owners are not having problems to this poor Owner, who is left high, dry, and broke, money wise as well as Spyder wise. I keep AAA Insurance with RV and Motorcycle Addition, and have had to use it many times! ( on both, my Spyders and my Harley! ) I would never leave home with out my AAA Insurance Card or my Cell phone! But being far away from home with a Spyder on Limp Home Mode, and trying to find a competent Dealer in a strange City or town that will even immediately work on it, especially if it is a no cash Waurentee issue,......well, good luck with that!

[UtahPete]

This Thread should convince all Spyder Owners that buy new Spyders to buy the BEST Waurentee extension. But any one buying a used Spyder with no Waurentee is taking a definite Risk, no matter how low the mileage, considering the Owner Sharing reports on this Forum. As for me, I have never ventured beyond 75 miles away from home, MAX, with either my 2012 or 2016 Syders, bcause of exactly reports like shared on this tread. It doesn’t matter at all, how many thousands of Spyder Owners are not having problems to this poor Owner, who is left high, dry, and broke, money wise as well as Spyder wise. I keep AAA Insurance with RV and Motorcycle Addition, and have had to use it many times! ( on both, my Spyders and my Harley! ) I would never leave home with out my AAA Insurance Card or my Cell phone! But being far away from home with a Spyder on Limp Home Mode, and trying to find a competent Dealer in a strange City or town that will even immediately work on it, especially if it is a no cash Waurentee issue,......well, good luck with that!
It's a touring bike. A damn good one. The dealers don't know how to service them.

[canamjhb]

It's a touring bike. A damn good one. The dealers don't know how to service them.

Truer words were never spoken.....

[prmurat]

I'm convinced they screwed up the wiring system somehow when they replaced the air bag and shock, and just don't want to admit it. The fact that Pierre is again getting the same error messages after a new computer module just confirms it, in my mind.
Pete... don’t get me wrong: I like obsessions like anyone... this problem has happened before (2 months at the Phoenix dealer last year, during the shock absorber deal and after. I love this dealer bashing (but, oh no, don’t say anything bad about the beloved bike!) but if they are not provided with the right tools to make a diagnostic what should they do??? Invent one or change parts one after the other till they find the problem???? BRP is the one to blame here: they put over complicated machines on the road with no clues about solutions to problems they do not even know. By experience I know that changing the entire wire loom is a death sentence for the bike: at best it will never be fixed and problems will pop on regular basis or it will desapear in the dealer garage to be worked on every other months and never be ready. My prolongateur warranty ended 6 months ago. Maybe a lemon law recourse.

[UtahPete]

Pete... don’t get me wrong: I like obsessions like anyone... this problem has happened before (2 months at the Phoenix dealer last year, during the shock absorber deal and after. I love this dealer bashing (but, oh no, don’t say anything bad about the beloved bike!) but if they are not provided with the right tools to make a diagnostic what should they do??? Invent one or change parts one after the other till they find the problem???? BRP is the one to blame here: they put over complicated machines on the road with no clues about solutions to problems they do not even know. By experience I know that changing the entire wire loom is a death sentence for the bike: at best it will never be fixed and problems will pop on regular basis or it will desapear in the dealer garage to be worked on every other months and never be ready. My prolongateur warranty ended 6 months ago. Maybe a lemon law recourse.

Philippe, all your other bikes I think have a dedicated dealer / service network (maybe not the Ural...). BMW, Harley, Triumph, Yamaha, Honda, etc. I think the Spyder is the only bike sold and supported by a network of dealers who are primarily selling and servicing ATV's, PWC's, Skimobiles, etc and usually at least two brands (Can-Am and Polaris) of those. The Spyder is an odd-ball for those dealers, and the Bosch electronics are unique to that particular machine. Their mechanics rarely get to work on Spyders, so even if they are factory-trained, they simply don't have the time working on them that mechanics at a motorcycle dealer would have.

I think the wiring harness got damaged at some point and until that is traced down and fixed (not necessary to replace the harness), it will keep throwing those codes. Just my opinion.

[canamjhb]

Having the same problem documented prior to your warranty expiration MAY play in your favor. I would take all avenues to hold BRPs feet to the fire on this. If you run into a stonewaller, keep escalating and escalating until you get good results. If BRP is totally non-responsive and does not take responsibility for the problem I would then start a letter writing campaign (BBB, Newspaper, TV consumer help line, Motorcycle organizations and magazines, etc.) And make sure you CC the dealership owner(s), BRPs CEO. Become the thorn they wished they never had.....How this turns out is of interest to me and I am sure many others too..... Good luck

[prmurat]

After talking to the dealer & BRP...dealer was nice enough to come and p-up my RT...
Now they will try changing the wires harness...

Not sure if I should go for this, buy a new one or forget about having a Spyder... A nice Goldwing with a big sidecar looks better and better...

https://scontent-lax3-2.xx.fbcdn.net/v/t1.0-9/44536008_10156706675939800_919667397038702592_n.jp g?_nc_cat=107&_nc_ht=scontent-lax3-2.xx&oh=da137fb78d3682df7b1fc409cb81dc96&oe=5C51EB7E

3 rd trailer ride in a year...

[prmurat]

Finally a good news... BRP is changing the harness FOC, work and part(s). Lets hope it will solve the problem(s)! I am just adding ($49.57) a cam chain tensioner as it seems my sound diagnostic was the right one. Let's wait and see what's happening!!

[GOZFST]

Finally a good news... BRP is changing the harness FOC, work and part(s). Lets hope it will solve the problem(s)! I am just adding ($49.57) a cam chain tensioner as it seems my sound diagnostic was the right one. Let's wait and see what's happening!!
Good Luck

[GOZFST]

Finally a good news... BRP is changing the harness FOC, work and part(s). Lets hope it will solve the problem(s)! I am just adding ($49.57) a cam chain tensioner as it seems my sound diagnostic was the right one. Let's wait and see what's happening!!
Good Luck

[Spyder Insyder]

Finally a good news... BRP is changing the harness FOC, work and part(s). Lets hope it will solve the problem(s)! I am just adding ($49.57) a cam chain tensioner as it seems my sound diagnostic was the right one. Let's wait and see what's happening!!

prmurat, sorry to hear about your ongoing problems. I recognized the trailer in the picture with your bike, because my 2012 RT Limited was on that same trailer multiple times (see my thread under the "dreaded P0174 code"). As I mentioned, the ongoing problem caused me (and especially the wife) to completely loose confidence in the bike. That bike was purchased to replace a Goldwing that we did a lot of touring on, so we just didn't feel safe being far from home on it. I will say that the dealer did put forth an honest effort to help. They sent their driver from Peoria to our home in Payson (over 100 miles) to pick up the bike. They discounted labor, and when the last repair didn't fix it, and the bike would not even start, they forgave the repair bill of several hundred dollars, when I decided to trade it. Their service manager seems like an honest guy, and seemed genuinely interested in trying to help. After some negotiation, I got what I believe was a fair deal on a trade (the details are in my thread). If anyone is to blame here, I believe BRP could have done a better job of engineering and quality control with the Spyder. It is a very complex machine. The service manager even admitted to me that the 2010's - 2013's had issues due to hypersensitive sensors and electronics, and that factory recommended protocol is sometimes a series of replace and try fixes. Due to my experience and those of others that I have seen here on this forum, I did purchase an extended warranty for the new one. This is a first for me, in over 50 years of motorcycle ownership.

Good luck and I hope this does it for you.

Dennis

[007james]

prmurat, sorry to hear about your ongoing problems. I recognized the trailer in the picture with your bike, because my 2012 RT Limited was on that same trailer multiple times (see my thread under the "dreaded P0174 code"). As I mentioned, the ongoing problem caused me (and especially the wife) to completely loose confidence in the bike. That bike was purchased to replace a Goldwing that we did a lot of touring on, so we just didn't feel safe being far from home on it. I will say that the dealer did put forth an honest effort to help. They sent their driver from Peoria to our home in Payson (over 100 miles) to pick up the bike. They discounted labor, and when the last repair didn't fix it, and the bike would not even start, they forgave the repair bill of several hundred dollars, when I decided to trade it. Their service manager seems like an honest guy, and seemed genuinely interested in trying to help. After some negotiation, I got what I believe was a fair deal on a trade (the details are in my thread). If anyone is to blame here, I believe BRP could have done a better job of engineering and quality control with the Spyder. It is a very complex machine. The service manager even admitted to me that the 2010's - 2013's had issues due to hypersensitive sensors and electronics, and that factory recommended protocol is sometimes a series of replace and try fixes. Due to my experience and those of others that I have seen here on this forum, I did purchase an extended warranty for the new one. This is a first for me, in over 50 years of motorcycle ownership.

Good luck and I hope this does it for you.

Dennis

When my 2012 had only 12,700 miles on it, I took it to my Dealer just to have my oil and filter changed. Remember when BRP in their Owner’s Manual recoomended changing the oil every 3000 miles? I sure wasted a lot of money on oil changes before BRP revised the Oil Change intervals, because I have never changed my own oil even once in 80,000 miles of riding. Also, tons of Tupperware had to be removed from Spyders to change the oil before BRP had the Recall to install the bottom quick release panel to reduce Tupperware removal during during oil changes. But back to my 12,700 Oil change at the Dealer. I was 50 miles away from home at 5:15 P.M. on a Friday afternoon, and had just left the Dealer and entered the Freeway 5 miles away from the Dealer in VERY heavy Fri. Night traffic. I got up to 60 MPH and wedged in to the traffic, when all of a sudden, with out any warning, my Orange Dash Limp Home Display came on, and my Spyder sputtered, chocked, and quit altogether right in the middle of the traffic, with an 18 Wheeler behind me laying on his Horn! Miracuously, I coasted off to the side of the Freeway barely escaping being crushed by the 18 Wheeler behind me, and pushed my Spyder on to the grass on the side of the freeway. It was HOT, in the sun, in the Summer, and after a dozen attemps of trying to restart the Spyder, it would not even hickcup! So, after 10 minutes of listening to the Dealer’s “No one is available to take your call, please leave your number” Message, I finally left a message,...” &@$’¥]€> F—— I am broke down here and.......stranded. “ ” The Dealer finally returned my emergency call. I told him where I was, and he came with a Truck and Flat bed Trailer about 30 minutes later. He had a Mechanic with him, and after several attemps and VooDoo tricks, my Spyder wouldn’t even Hiccup for them,
either. So we pushed it on to the Trailer and returned to their Shop. They spent 15 minutes trying to start it at the shop, but it was as dead as my Great Grandfather! So, considering I was 50 miles away from home, and my wife would not answer her Cell phone because the battery was dead, I was SOL.
I asked my Dealer for a Service Demo to get me home, but the owner said they did not have Service Spyders, but could I handle a Two Wheeler? ( the Dealer didn’t have a spare bed for me in his house! ) So, he was kind enough to loan me an old Kawai Vulcan 800 that I managed to get home on. My Spyder was in the Shop about 2 weeks during diagnostics, and negociations with BRP, which finally ended in cleaning my Throttle Bodies which they did on Warentee,
and I finally got my Spyder back. But meanwhile, I had relearned to handle a 2 Wheeler again,
and had blown the carbon out of the Injectors of the Dealer’s Vulcan for him. This was certainly not the last time my dreaded Orange Limp Home Dash Display taunted me either, as I ended up logging 55,300 miles on that Spyder before trading it in for my 2016. I never worked on my Spyder my self, so my Dealer became like a member of my family, because I had to visit him so often between 3000 mile oil changes, 10,000 mile tire changes, and Limp Home Mode terrorizations. So, to this day, as I said in another thread, not only do I not have the confidence to venture any further away from home ( 75 miles MAX ) away from a Dealer, but my Wife won’t even get on with me any longer, as she is afraid of being stranded with me on side of the road or benind an 18 Wheeler. I still have night mares of my dreaded Orange Limp Home Dash Displays that have haunted me too many times to ever forget! It will be interesting to find out if all of these problems will have disappered on tne new 2019 Models.

[prmurat]

prmurat, sorry to hear about your ongoing problems. I recognized the trailer in the picture with your bike, because my 2012 RT Limited was on that same trailer multiple times (see my thread under the "dreaded P0174 code"). As I mentioned, the ongoing problem caused me (and especially the wife) to completely loose confidence in the bike. That bike was purchased to replace a Goldwing that we did a lot of touring on, so we just didn't feel safe being far from home on it. I will say that the dealer did put forth an honest effort to help. They sent their driver from Peoria to our home in Payson (over 100 miles) to pick up the bike. They discounted labor, and when the last repair didn't fix it, and the bike would not even start, they forgave the repair bill of several hundred dollars, when I decided to trade it. Their service manager seems like an honest guy, and seemed genuinely interested in trying to help. After some negotiation, I got what I believe was a fair deal on a trade (the details are in my thread). If anyone is to blame here, I believe BRP could have done a better job of engineering and quality control with the Spyder. It is a very complex machine. The service manager even admitted to me that the 2010's - 2013's had issues due to hypersensitive sensors and electronics, and that factory recommended protocol is sometimes a series of replace and try fixes. Due to my experience and those of others that I have seen here on this forum, I did purchase an extended warranty for the new one. This is a first for me, in over 50 years of motorcycle ownership.

Good luck and I hope this does it for you.

Dennis

Thks for your post... Who is "your guy" in the shop: Mike, Nick or Josh ? As now I am alternating between Josh & Nick and things are smoother. I like the idea of trading (really like the dark grey one and, specially, the new dashboard). On which base did you negotiate the sell of your old one: Blue Book ? I like, normally to get a price in between resell value and trade in value... I need another credit like a hole in the head!!

[Spyder Insyder]

Thks for your post... Who is "your guy" in the shop: Mike, Nick or Josh ? As now I am alternating between Josh & Nick and things are smoother. I like the idea of trading (really like the dark grey one and, specially, the new dashboard). On which base did you negotiate the sell of your old one: Blue Book ? I like, normally to get a price in between resell value and trade in value... I need another credit like a hole in the head!!

Sent you a PM last week. Hope you got it. When you get a minute, let me know how your last visit to the shop went.

Dennis

[prmurat]

Sent you a PM last week. Hope you got it. When you get a minute, let me know how your last visit to the shop went.

Dennis
Got some news by text, out of the country for 4 days; I should be happy to be always right but I think this is the end of my RT: as I said it before the chance of any vehicle being OK after an harness change is slim at best and with something as complicated as a Spyder chances are close to 0%... now the new error codes refer to some obscure injectors problems and others non related errors...
Tired??? Oh yes I am!!

[canamjhb]

Really appreciate you keeping us advised. Best of luck.....

[007james]

Got some news by text, out of the country for 4 days; I should be happy to be always right but I think this is the end of my RT: as I said it before the chance of any vehicle being OK after an harness change is slim at best and with something as complicated as a Spyder chances are close to 0%... now the new error codes refer to some obscure injectors problems and others non related errors...
Tired??? Oh yes I am!!

WOW! Thanks for the update, altho sad news. Your Spyder must be jixed. Any chance that BRP will take it back and credit you the Market Retail Value towards a Ryker?

[PMK]

Got some news by text, out of the country for 4 days; I should be happy to be always right but I think this is the end of my RT: as I said it before the chance of any vehicle being OK after an harness change is slim at best and with something as complicated as a Spyder chances are close to 0%... now the new error codes refer to some obscure injectors problems and others non related errors...
Tired??? Oh yes I am!!

A Spyder is a pretty simple machine compared to many. Changing a wire harness, when done by a qualified tech should be no big deal.

The problems arise when techs that are not good with electrical troubleshooting attempt it, and start deciding to work on the harness pins, sockets, and connector shells.

Asking a tech to ring out a series of wires with an ohmmeter seems logical, but unfortunately the meter is a very light load and can miss partial crimps or cross shorts.

Not very often we read or hear about BRP taking a bike back. It happens but not often.

[prmurat]

WOW! Thanks for the update, altho sad news. Your Spyder must be jixed. Any chance that BRP will take it back and credit you the Market Retail Value towards a Ryker?

Mmmmm.... guess I have to call some more! Not sure what you are saying is feasible, sounds more like a fairy tale! But I'll try. Thks for the idea!

[ARtraveler]

:thumbup:

[prmurat]

Just tried to speak to a Natacha at BRP... refused to offer any help, pass me to a supervisor. Maybe it is time to lawyer up???

[prmurat]

Philippe,

Do you know where the fault lies yet?

Is your bike fixed and you just want a new one because you don't trust this one, or what?

Bike is still in the shop.... they changed the harness and now it throws codes relating to the injectors. Maybe i?ll passby the shop ma?ana: they did not answer my message for news today.

[prmurat]

Well, if they replace enough parts they might be able to get it on the road again. Which sidecar rig are you bringing to Kanab?

As now it will be the T?n?r?.

[prmurat]

After my catastrophic call with Natacha, I sent a message through BRP website.
And I received an answer (copy/paste answer #26):..." We are sorry... your case is under review by a "senior agent" (??) blah, blah, stay in contact with your dealer... blah, blah"
Basically: nothing is happening, too bad!!!

[prmurat]

Better than House of Cards, Game of Thrones or any TV series... Can Am Spyder electricity vs BRP.
The last decision from the dealer is now to change the engine harness... the more it changes the more it is the same: no clues and empirical decisions/diagnosis... at the same time trying to have BRP paying for it! My guess: another month before someone drop the fight and write off the Spyder. Could be me.

[Spyder_Cowgirl]

I just quickly scanned through this thread …. did you ever send a note to bpr.care@brp.com? If not, I suggest you do so …. be professional, just state the facts, what has been done / results, and ask for their help in getting the issue resolved. This is what I had to do in order to get my 2016RT away from a dealer that damaged it every time they touched it (with the last being leaving a ground strap loose after replacing the compressor). This set off a cascade of events that trashed the entire entertainment system (including the CB) and it is STILL not resolved. However, my note to BRP Care resulted in escalation to someone that actually knows the Spyder quite well technically AND is willing to talk with me directly.

Worth a shot … you need a senior technical rep in the US to take this (IMO) …. Good luck …. Ann

[prmurat]

I just quickly scanned through this thread ?. did you ever send a note to bpr.care@brp.com? If not, I suggest you do so ?. be professional, just state the facts, what has been done / results, and ask for their help in getting the issue resolved. This is what I had to do in order to get my 2016RT away from a dealer that damaged it every time they touched it (with the last being leaving a ground strap loose after replacing the compressor). This set off a cascade of events that trashed the entire entertainment system (including the CB) and it is STILL not resolved. However, my note to BRP Care resulted in escalation to someone that actually knows the Spyder quite well technically AND is willing to talk with me directly.

Worth a shot ? you need a senior technical rep in the US to take this (IMO) ?. Good luck ?. Ann

Answer from BRP last Tuesday:

..."
We are sorry to learn of the challenges you have experienced with your 2014 Spyder RT.

In response to your request, please note that your concerns are presently under review by a senior agent and that a final decision has not been made yet.

We would kindly invite you to stay in contact with your authorized BRP dealership since they are closely working with our technical department to find a solution for your unit.

Should you have any other questions or comments, please feel free to contact us by replying to this email or call us at 1.888.272.9222.

Once again, thank you for contacting BRP. "

I can see why there are no reasons from them to do anything: Spyder is out of warranty since Feb 18, even if it is a recurrent problem they do not have to do anything till I escalate the problem legally.

Love the dream part of BRP exchanging my Spyder for a new one... I have a nice bridge to sell in California if anyone' interested!!!

[canamjhb]

I do hope both BRP and the Dealer knows that their story is being shared with the Spyder Community around the world. If they are not aware, maybe knowing that this episode has been viewed more that 4,000 times might just get them going....? Good customer service and goodwill are something most companies value highly.

[IdahoMtnSpyder]

I do hope both BRP and the Dealer knows that their story is being shared with the Spyder Community around the world.
They do, unless things have changed. They monitor this forum, and I'm sure others, but don't participate.

[prmurat]

I'm betting that BRP is smart enough to realize that the dealer is the one who screwed up everything in the first place and is stepping carefully...

Pete... as I told you before again & again... this problem has been r?curent for more than a year....before it ever went to this dealer or that I knew of him. If you have an logical explanation to involve this dealer in a problem I had before even going there i?d love to hear it!!🤪🤪

[UtahPete]

Pete... as I told you before again & again... this problem has been r?curent for more than a year....before it ever went to this dealer or that I knew of him. If you have an logical explanation to involve this dealer in a problem I had before even going there i?d love to hear it!!����

I thought the problem started after you had the rear air bag / shock replaced at this dealer. Sorry if I misunderstood.

[prmurat]

No prob Pete.. the real problem is the lack of complete follow up from the dealer ("we are talking with BRP") and BRP customers service (we are only customers service, ask your dealer"); nothing is happening either way and I am sure my Spyder has been pushed in a corner and is only collecting dust...I am at loss on what to do as now!!

[Spyder_Cowgirl]

Did you ever hear what the results of the review were from the "senior agent"? If not, press BRPCare@brp.com for an answer on at least that point.

Best of luck …. Ann

[canamjhb]

How about asking the Service Manager for a daily update on your bikes' status? If he is unwilling, I'd go to the store manager for a daily update. I don't think this is an unreasonable request. If they don't want to call you, I would call them and tell them you will stay on the line until they give you their status report. I would then keep a log and document every conversation and let them know you are doing so. Perhaps they may just dust off the bike and actually do something....

For the life of me, I can't understand how BRP can condone, defend, or otherwise continue a business relationship with any dealer that is so inept and detremental to their product reputation.

[ARtraveler]

:thumbup:

[prmurat]

After an every 2 days text messages (and they are open 7 days a werk), they have finally decided to change the engine harness... 2 weeks of discussion with BRP. Of course parts on order... i’ll say an other 2 weeks???
My sidecars are so surprised of the use they are getting for the last 2 months!!

[SPECTACUALR SPIDERMAN]

Answer from BRP last Tuesday:

..."
We are sorry to learn of the challenges you have experienced with your 2014 Spyder RT.

In response to your request, please note that your concerns are presently under review by a senior agent and that a final decision has not been made yet.

We would kindly invite you to stay in contact with your authorized BRP dealership since they are closely working with our technical department to find a solution for your unit.

Should you have any other questions or comments, please feel free to contact us by replying to this email or call us at 1.888.272.9222.

Once again, thank you for contacting BRP. "

I can see why there are no reasons from them to do anything: Spyder is out of warranty since Feb 18, even if it is a recurrent problem they do not have to do anything till I escalate the problem legally.

Love the dream part of BRP exchanging my Spyder for a new one... I have a nice bridge to sell in California if anyone' interested!!!

where is the bridge located?

[prmurat]

Looks like the change of the engine harness did it: I was able to ride back from the dealer with no error code/limp mode!!! 2 months and it is finally in the garage!! Let’s hope!!167839

[bluewoo]

Thanks for the update and hope this is done with so you can ride again!:thumbup:

Merry Christmas

167845

[Revalden]

He said he's on the wrong corner!

And his wife is standing right next to him. Mine would be and giving me "The Evil Eye". Ya'll know of what I speak, right?