BRP Warranty Warning

[Spider-man]

I bought my 2017 F3T on 9/1/17. I got my warranty card in the mail yesterday. All looked fine, except for a couple of misspelled words (rodster? come on BRP!) until I got to the last line. The letter stated that I had the factory warranty plus an additional BEST warranty, which was part of the Yellow Tag promotion that was going on at the time I purchased. However, the last line stated that both expire on 12/15/19. I'm no math major, but that's not 3 years from the date of purchase!

I emailed BRP customer service, and they asked me to PROVE I was promised this warranty by providing a bill of sale showing the warranty!! I sent them a copy of the product delivery sheet that states that the warranty is for 3 years, along with a screenshot FROM THE BRP WEBSITE showing the promotion details.

I'll let you know how it turns out, but as you might guess I'm a little pissed off that I have to do this.

[Pirate looks at --]

Sounds like everything will turn out just fine!

[Chupaca]

Sneaky....:lecturef_smilie:if you didn't catch that it could be a hassel on down the road....Seems you should not have to prove it at all...jmo:gaah:

[Ex-Rocket]

I bought my 2017 F3T on 9/1/17. I got my warranty card in the mail yesterday. All looked fine, except for a couple of misspelled words (rodster? come on BRP!) until I got to the last line. The letter stated that I had the factory warranty plus an additional BEST warranty, which was part of the Yellow Tag promotion that was going on at the time I purchased. However, the last line stated that both expire on 12/15/19. I'm no math major, but that's not 3 years from the date of purchase!

I emailed BRP customer service, and they asked me to PROVE I was promised this warranty by providing a bill of sale showing the warranty!! I sent them a copy of the product delivery sheet that states that the warranty is for 3 years, along with a screenshot FROM THE BRP WEBSITE showing the promotion details.

I'll let you know how it turns out, but as you might guess I'm a little pissed off that I have to do this.

Then BRP can't figure out why they haven't sold enough bikes. This is not going to leave a good taste in your mouth. Come on BRP, step up and be a man.

[jerpinoy]

Good for you, It always pays reading it all thoroughly specially the fine prints.

[Pirate looks at --]

Most likely this is a result of the Dealer not doing their Job!

[billybovine]

Was it a dealer demonstrator unit? The warranty then starts when first registered as a demo. Not date of purchase.

[Spiceman64]

Interesting! I got my letter the other day, my 2017 RT limited being purchased on 9/4, and its ok, with an expiration of 9/4/2020.

[INfox]

Spider-man, It must be very frustrating to pay for the BEST warranty and being asked for a proof when the expiration date is wrong. I would say the dealer made an error in the paperwork submitted to BRP.
Mine came with the BEST expiration in year 2022 as it should suppose. Good luck and let us know

[Marvin2488485]

I never received anything from BRP for my best warranty, called today and BRP said I was covered and they would send out the warranty card and paperwork, would take 4 to 6 weeks, must be sending it by pack mule 😂

Ride safe!

[INfox]

They do take sweet time, you will get it though - on a letter size paper, you rip off the BEST warranty card... I laminated mine.

What I didn't get is the papers for registration from my dealer and had to go to the BMV w/o it - got another temp licence plate for another two weeks.
At the end it all worked out.

[trikermutha]

I just purchased two more years of the "best warranty"and the paperwork came back with the correct dates and spelling.:thumbup:

[BajaRon]

ALWAYS Save ALL your paperwork in a place that you can find it anytime it is needed. Also, read the fine print. It really pays off.

Good going on this one! Keep their feet to the fire! :thumbup:

[ARtraveler]

I bought my 2017 F3T on 9/1/17. I got my warranty card in the mail yesterday. All looked fine, except for a couple of misspelled words (rodster? come on BRP!) until I got to the last line. The letter stated that I had the factory warranty plus an additional BEST warranty, which was part of the Yellow Tag promotion that was going on at the time I purchased. However, the last line stated that both expire on 12/15/19. I'm no math major, but that's not 3 years from the date of purchase!

I emailed BRP customer service, and they asked me to PROVE I was promised this warranty by providing a bill of sale showing the warranty!! I sent them a copy of the product delivery sheet that states that the warranty is for 3 years, along with a screenshot FROM THE BRP WEBSITE showing the promotion details.

I'll let you know how it turns out, but as you might guess I'm a little pissed off that I have to do this.

Somebody's error in paperwork. Give BRP a chance to fix it. They will. Lots of other good advice about preserving all paperwork.

:bbq::bbq::bbq:

[sylvester]

[QUOTE=Spider-man;1311974]I bought my 2017 F3T on 9/1/17. I got my warranty card in the mail yesterday. All looked fine, except for a couple of misspelled words (rodster? come on BRP!) until I got to the last line. The letter stated that I had the factory warranty plus an additional BEST warranty, which was part of the Yellow Tag promotion that was going on at the time I purchased. However, the last line stated that both expire on 12/15/19. I'm no math major, but that's not 3 years from the date of purchase!

I emailed BRP customer service, and they asked me to PROVE I was promised this warranty by providing a bill of sale showing the warranty!! I sent them a copy of the product delivery sheet that states that the warranty is for 3 years, along with a screenshot FROM THE BRP WEBSITE showing the promotion details.

I'll let you know how it turns out, but as you might guess I'm a little pissed off that I have to do this.[/QUOTE

Hell your lucky i purchased mine 30 my 2017 and still don't have a card for the xtra 3 years

[canamjhb]

I would have gone back to the selling dealer (The people who took all your money) and told them THEY have a problem to fix.

[Spider-man]

I would have gone back to the selling dealer (The people who took all your money) and told them THEY have a problem to fix.

I will if BRP doesn't make it right.

[Easy Rider]

Hell your lucky i purchased mine 30 my 2017 and still don't have a card for the xtra 3 years

A little clarification is needed, I think.

It sounds to me like the original discussion was about a "deluxe" factory warranty......and NOT about an extended warranty.....RIGHT ??

I too got an extended 3 years at what I thought was a good price, from a "3rd party" company.
It appears that I get NOTHING from the company that actually provides the actually warranty service, including no detailed contract with a list of what is and is not covered. This makes me more than a little nervous.

I plan to investigate it further as time permits but my dealer assures me that this is "normal" for this company.

[2RTsGV]

Was it a dealer demonstrator unit? The warranty then starts when first registered as a demo. Not date of purchase.

When I bought my 2013 RT in Feb 2014, BRP was giving an extra 2 years extended BEST warranty with the deal. In July this year, I found out that my warranty ran out in Sep 17. I discussed this with the dealer and was told that even though my bike was not used as a demo bike, it was in fact listed from BRP on the shipping paperwork as 1 of 5 Demo bikes shipped and the warranty started when it shipped. I am fortunate to have a great dealer (Reno Powersports, MO) who made good my extended warranty by purchasing an additional year for me on their dime.

I recommend the OP speak with their dealer.

[foxtail1]

Hmm, I didn't get any warranty card in the mail at all. I bought mine at the end of July, with 5 years total warranty. Guess I'll message the dealer first, and go from there.

Thanks for pointing this out!

[trikermutha]

A little clarification is needed, I think.

It sounds to me like the original discussion was about a "deluxe" factory warranty......and NOT about an extended warranty.....RIGHT ??

I too got an extended 3 years at what I thought was a good price, from a "3rd party" company.
It appears that I get NOTHING from the company that actually provides the actually warranty service, including no detailed contract with a list of what is and is not covered. This makes me more than a little nervous.

I plan to investigate it further as time permits but my dealer assures me that this is "normal" for this company.


What do you mean "Deluxe" factory warranty and extended warranty.

[Easy Rider]

What do you mean "Deluxe" factory warranty and extended warranty.

That's kind of what I'm asking.

One post said something like the "Best" warranty only went to 3 years and made it sound like it was a "real" BRP offering.

It is a bit unusual, I think, to extend the warranty for only one year.
And most "extended" warranties come from 3rd parties, mostly because the sales commissions are higher.

The various posts as the thread progressed left me a little confused.

[Spider-man]

That's kind of what I'm asking.

One post said something like the "Best" warranty only went to 3 years and made it sound like it was a "real" BRP offering.

It is a bit unusual, I think, to extend the warranty for only one year.
And most "extended" warranties come from 3rd parties, mostly because the sales commissions are higher.

The various posts as the thread progressed left me a little confused.

This is the deal I purchased under:
154955
They stated that this was the standard 2 year warranty with an additional 1 year BEST warranty.

[trikermutha]

That's kind of what I'm asking.

One post said something like the "Best" warranty only went to 3 years and made it sound like it was a "real" BRP offering.

It is a bit unusual, I think, to extend the warranty for only one year.
And most "extended" warranties come from 3rd parties, mostly because the sales commissions are higher.

The various posts as the thread progressed left me a little confused.

The BRP warranties only can be up to 5 Years

I believe the factory bumper to bumper warranty from BRP is 2 years and the next 3 are called the B.E.S.T warranty.
Now depending when you get your bike there could be a promotional where they give you 2 (Factory)years plus another year or more depending on the promotion and that will be the BEST warranty.

My Dad just got another Spyder and they included a 5 year warranty.

I am sure if I got that wrong someone will correct me :roflblack:

Or you can purchase more of the BEST warranty up to 5 years

[billybovine]

The BRP warranties only can be up to 5 Years

I believe the factory bumper to bumper warranty from BRP is 2 years and the next 3 are called the B.E.S.T warranty.
Now depending when you get your bike there could be a promotional where they give you 2 (Factory)years plus another year or more depending on the promotion and that will be the BEST warranty.

My Dad just got another Spyder and they included a 5 year warranty.

I am sure if I got that wrong someone will correct me :roflblack:

Or you can purchase more of the BEST warranty up to 5 years

Sounds like you got it right to me. The only thing I can add is some folks have posted the BRP B.E.S.T. is not available in Florida. Something to do with state laws. Maybe someone from Florida can confirm.

[DaveInMn]

Was it a dealer demonstrator unit? The warranty then starts when first registered as a demo. Not date of purchase.


I got this surprise yesterday in the mail too.

During the recent purchase process of my 17 F3-L, I understood (from the dealer) that I would get the full 2-year warranty + the additional 1-year BEST coverage. The dealer talked to the BRP district rep (dealer reps boss) to try to get them give me the full length of coverage, but they wouldn't budge. So, I guess if you bought a leftover demo that had been "in service" for 2 years, you would get no BRP factory warranty! Hmmmm.. I've purchased 2 demo motorcycles in the past and have always received the full warranty.

I've spent nearly 54k on BRP products in the last 26 months (2 Can Am Spyders and a Ski Doo snowmobile). Not sure at this point how much this latest decision of BRP's will effect my decision in considering any more BRP products in the future.:dontknow: It certainly will be a factor. Customer Service is very important to me.

.

[eddieshep999]

Sounds like you got it right to me. The only thing I can add is some folks have posted the BRP B.E.S.T. is not available in Florida. Something to do with state laws. Maybe someone from Florida can confirm.

At least some of you have the option of extended warranty
In the UK we cannot get the BRP B.E.S,T. extended warranty
I don’t think any of the UK dealers know of any other company that will offer extended warranty on Spyder’s
When I purchased my first Spyder in 2010 it had the 2yrs factory warranty and I did purchase an extra year with a specialist automotive company after the year they no longer offered any warranty on Spyder’s as they stated the number of sales were low and they could not access the risk to them to provide cover

[IdahoMtnSpyder]

Not sure at this point how much this latest decision of BRP's will effect my decision in considering any more BRP products in the future.
I don't think you can call it a latest decision. I believe it's been the policy from day one. It just hasn't reared its head often enough to get the attention it's getting now.

[TONYO]

I just purchased two more years of the "best warranty"and the paperwork came back with the correct dates and spelling.:thumbup:
I am gona buy the 2 year come spring.What did you pay if you dont mind? TY

[Spyder_Cowgirl]

Was it a dealer demonstrator unit? The warranty then starts when first registered as a demo. Not date of purchase.

When I bought my 2012 RT Limited, it had been a demo for about 6 months (bought it in Oct 2012). Instead of chopping the length of the factory warranty, BRP actually EXTENDED it the six months that it had been in demo mode. So, my factory warranty expired two years from the date of purchase, or Oct 2014. I purchased the 3 year BEST warranty prior to the Oct. 2014 expiration of the factory warranty (still had about a year left on BEST when I traded it for the 2016 RT that I ride now).

So, I would say it depends on the dealer and the local rep ... if either one will go to bat for you to get the full warrantee from date of purchase, that is a good thing. In my case, I believe it was the regional rep that made the case to BRP, since the unit had very low miles (less than 300).

Maybe my experience was not "the norm" ..... all the best .... Ann

[INfox]

This is what my BEST warranty looks like.
155164

[IdahoMtnSpyder]

So, I would say it depends on the dealer and the local rep ...
Or, how carefully the person at BRP who is inputting the information into the system is paying attention to the details of the sale document!

[IdahoMtnSpyder]

This is what my BEST warranty looks like.
155164
Pertinent to the discussions above the operative phrase in your warranty document is "when the manufacturer's warranty expires." It expires two years after it goes into effect, which is when the machine is put into service. For a demo that can be months before it is sold. For title and licensing purposes a demo unit is considered new when it it sold. So a demo Spyder can be considered new for titling and in service for several months for warranty coverage, two completely different dates.

[Copperman]

I am gona buy the 2 year come spring.What did you pay if you dont mind? TY

You can buy the B.E.S.T. warranty from any dealer in the country, so shop around.

You might want to get a quote from David Levitt at Sierra Cycle (520-459-2589). I've been shopping and his price has yet to be beat.

[trikermutha]

I am gona buy the 2 year come spring.What did you pay if you dont mind? TY


I would shop around as others have stated. I got from two quotes from dealers in my area and the quotes were $100+ difference in price.