|
-
Active Member
 me too
After feeling(OUCH) then hearing and reading all of the heat problems of the ST-S I too sent BRP an email yesterday. After riding this summer my '13 sure feels hotter than it ever has! Lets see how long it takes to get a response. BTW -did all of you who contacted BRP send your emails to the complaint dept.?
-
I just sent an email directly to brp.care@brp.com
Last edited by Jeffsm69; 08-14-2014 at 07:02 AM.
-
...in the pink (Girls On Spyders)
It would be interesting to find out how many 2013 ST owners have been contacted by NHTSA....and if contacted...did you file a complaint....
BRP is giving 2014 air flow panels to a lot of owners...good to see...it really helps in the heat department....mine is almost completely gone......sad that we had to fight tooth and nail with BRP....
I have a 2013 ST purchased March 2013 and was sent pics of the new panels last September during club (where all dealers see the new line up) and that is when I started asking for the panel to test, since I live south and ride all year long...finally ordered mine right before Spyderfest 2014....what a difference....I put up with the heat for over a year...many parts have been replaced due to the heat....everybody got tired of listening to me grump.....here's hoping for smooth riding...here on out...good luck to everyone on getting panels replaced
-
Active Member
What the Heck!
Below is the letter I sent to the complaint dept on the brp website on Aug 11th. I was happy to see the quick response 2 days later til I read the reply. I sent back another letter directly to the rep asking if I should have gotten a case #. We'll see if there is a more positive response!
Hello
The left side of bike is getting hotter and hotter -near calf knee and thigh. This was noticeable last season but its getting worse. As I read online about bikes catching on fire I thought I should share my concern. I also read that changing to new panels seems to negate this issue. I've talked to my dealer about this but it has never been written up during service. I have done all recalls that should have eliminated the issue. How can this be resolved? I appreciate any help and guidance
Relationship with BRP Owner of a BRP Vehicle
Subject Complaint
Product Can-AM Roadster
Model Name & Year Spyder ST-S SE-5 2013
Mr Stella,
Thank you for taking the time to contact BRP.
In response to your request, you can request more information to your dealer on the heat dissipation kit and panels we offer.
To find a dealership in your area, please visit our website at: www.brp.com.
You can click on the ''find a dealer'' tab on the top right corner of the screen. You must then select your country at the bottom of the page. Please enter you city or zip code in order to see your closest dealers. You can then click on the logo of the different dealership to get their contact information.
You can reach us by replying to this email or you can contact us at T + 888.272.9222 if you have any other questions or comments.
Thank you for contacting BRP,
Firstname Mathew
Lastname Stella
Phone
Email
Country US
Louis-David
BRP
75, rue J-A Bombardier | Sherbrooke | QC | Canada | J1L 1W3
T + 888.272.9222
www.brp.com
-
Reply to that email and insist they cover the panel cost under warranty, make it clear that you hace no intention of paying for them yourself and you want a case number assigned to your complaint
-
I got a basic form letter telling me to go to my dealer however when I did bring up the heat a while back (long while back) I was told its normal.
My second email was a bit more..... Let's say.... it's still nice but the tone is changing from my first attempt.
Last edited by MMMII; 12-07-2014 at 07:50 PM.
-
Glad to see BRP is making things right on this issue!!! Just sent an email off myself! 
-
Very Active Member
-
 Originally Posted by bscrive
I was at my dealers today and he showed me a bulletin about BRP replacing old panels with the new style ...no cost to me. Ordered my set right then and there
.
-
-
-
Active Member
-
Encouraging
Thanks you SO much for posting about the 2014 panels in Mag! And telling us about BRP stepping up and sending them at no cost. Very encouraging.
I sent off a note to BRP today in hopes they realize that only good things can come from quality customer care. When people ask me about my Spyder, I always tell them great things… except with one caveat, and that is the heat issue. I'd love to lose that caveat, and BRP should hope all its 2013 ST riders do too.
To me, it is not just a comfort issue, but a safety issue. When I take hard turns, I want to be able to press the outside leg flush against the panels to get a better lean. Sometimes it's so hot that I have to pull away, even in thick jeans. Not safe. And… this is after wrapping my exhaust and protecting my gas tank and oil reservoir with heat shielding.
Keeping my fingers crossed that BRP will do the right thing.
-
Active Member
Air Duct Retrofit Kit
Here's the parts list for the Kit and how they are installed (very pictorial !!)
Took me about 1.5 Hours to complete the retrofit.
ST_Panels_Page_2.jpg ST_Panels_Page_4.jpg
Marilyn 2023 RTL Red
John 2023 RTL Black
previous:
2015 RTS SE6 Red
2015 F3S SE6 Silver
2011 RT SM5 Silver
2013 STS SM5 Silver
"common sense will prevail....but we see no sign of that"
-
-
Panels for the '13 ST-L came in...
The Panels for my gals '13 ST-L came in BUT were in black...her ryde is white. The dealer is reordering in the correct color (9/2 est delivery date) and will install once they're here. 
Nice to know BRP took care of this...even if it did take a bit of time.
I have a friend who paid for his replacement panels on his own dime a few months back and is now interested in how to obtain reimbursement.
-
Very Active Member
Originally Posted by Spyder Tony
The Panels for my gals '13 ST-L came in BUT were in black...her ryde is white. The dealer is reordering in the correct color (9/2 est delivery date) and will install once they're here.
Nice to know BRP took care of this...even if it did take a bit of time.
I have a friend who paid for his replacement panels on his own dime a few months back and is now interested in how to obtain reimbursement.
Having done my own also, I sent an email to BRP. They contacted my dealer (for unknown reasons to me, because I didn't purchase them there)...still waiting...
-
New airflow panels for 2013 ST-L
Originally Posted by Jeffsm69
Just left the dealership after having the new panels installed. The process took about two weeks from first e-mail until installation. I followed my e-mail with a call to BRP. That is when they gave me Reference Number.
The trip home, in 90 degree weather, was much cooler. The fix seems to be working.
-
air flow panels
I just got a 2013 sts se5 how do i tell if the air flow panels were replaced ?? i did notice it is quite hot on my left leg.
-
After contacting BRP, I had the new panels installed by my dealer. I had previously installed air wings. I replaced the stock panel bolts with the ones supplied by Baker, slightly longer to reflect the additional width of the brackets. When the dealer installed the new panels they did use any bolts stating that they needed the original bolts from the 2013 panels. The "Baker" bolts and the original bolts are the same thread size, both the original and the Baker bolts are smaller in diameter then what the replacement panels require. I am thinking that the new panels use "1/4" turn bolts. Any one else run into this issue?
-
GOT MY NEW PANELS
My wife graciously took my STL to the dealer yesterday and they installed the new air scoop panels the whole process took about a month
from the time I contacted BRP and then my dealer the only hoop I had to jump through was to run up to the dealer and have them hook it up to buds to confirm that I had all of the most current updates and then they ordered up the panels it took about a week and a half for shipping so I am quite pleased with BRP. I have yet to ryde it with the new panels my wife said it is running much cooler though.
-
SIDE SCOOP PANELS WRONG COLOR
Originally Posted by chuck gross
My wife graciously took my STL to the dealer yesterday and they installed the new air scoop panels the whole process took about a month
from the time I contacted BRP and then my dealer the only hoop I had to jump through was to run up to the dealer and have them hook it up to buds to confirm that I had all of the most current updates and then they ordered up the panels it took about a week and a half for shipping so I am quite pleased with BRP. I have yet to ryde it with the new panels my wife said it is running much cooler though.
I got the panels for my 13 ST from BRP, but they sent me the worng color, my spyder is black steel metallic and they sent the current black ones, that come on the ST Limited. My dealer called BRP and they said to have them painted. As everyone knows repaints by some low bidder will be no where near the quality of BRP.
Also, it would be a big project to remove the wrong paint, then sand, primer, repaint, buff, etc. Then the paint shop would have to tlry to match the color since BRP will not ship them the paint. I have lots of money in after market parts, plus the high cost of my ST. I nor my dealer cannot understand why did this, black steel met. is a color for the 2014 panels. I will not accept this and my dealer is trying to get BRP to send the correct color panels for my spyder. Has anyone else had this probelm with getting wrong color from BRP?
-
Success!!
Another successful panel install!! I just got by spyder back from the dealer and drove it to work with the new panels it. First thing I noticed, the heat was completely, if not at all, gone! Then the temp gauge stayed at a constant temp which was the lowest I've seen it on any cruise. Parked and immediately turned off the bike with the fan not coming on at all. Start to finish, 2 1/2 weeks with a little chasing down on my part.
You can check my STS off the books!!
-
Active Member
Originally Posted by sting1373
Another successful panel install!! I just got by spyder back from the dealer and drove it to work with the new panels it. First thing I noticed, the heat was completely, if not at all, gone! Then the temp gauge stayed at a constant temp which was the lowest I've seen it on any cruise. Parked and immediately turned off the bike with the fan not coming on at all. Start to finish, 2 1/2 weeks with a little chasing down on my part.
You can check my STS off the books!!
fantastic...hope I'm next
-
My panels are in - my panels are in!
Install next Thursday..
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
Reply With Quote
